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Cloudways
5
63
4
12
3
5
2
1
1
12
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Managed cloud hosting for eCommerce, IT & media sectors
Table of Contents
Cloudways - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Cloudways overview
Based on 93 verified user reviews
What is Cloudways?
By industry, Cloudways reviewers are most commonly professionals in marketing and advertising (18%). The most frequent use case for Cloudways cited by reviewers is server management (68% of reviewers).
What do users say about Cloudways pricing?
Most reviewers indicate that Cloudways offers affordable, transparent pay-as-you-go pricing and flexibility, which they find valuable. However, some reviewers feel the cost is high for powerful servers or small sites, and mention the limited free trial.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Performance and Speed
Server Management
Cloud Hosting
Customer Support
Bugs and Issues
Billing Issues
Cloudways’s user interface
Cloudways review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.2
Ease of use
4.2
Customer support
3.9
Reviews sentiment
What do users say about Cloudways?
Reviewers appreciate Cloudways for its easy server management, user-friendly dashboard, and the flexibility to choose from top cloud providers like DigitalOcean, AWS, and Google Cloud. They find setup and deployment fast, with clear pricing and scalable options that suit various project sizes, though some feel costs rise for larger needs. They value the time saved compared to traditional hosting.
Some report mixed experiences with customer support, describing inconsistent response quality and slow resolution for complex issues. They mention occasional technical problems, limited customization for advanced users, and a learning curve for beginners, but say documentation and support can help overcome these hurdles.
Select to learn more
Who uses Cloudways?
Based on 93 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Cloudways's key features
Most critical features, based on insights from Cloudways users:
All Cloudways features
Features rating:
Cloudways alternatives
Cloudways
Starting from
35
Per month
ManageEngine Applications Manager
Starting from
395
Per year
ManageEngine OpManager
Starting from
95
Per year
Site24x7
Starting from
10
Per month
Cloudways pricing
Starting from
35
Per month
Usage Based
User opinions about Cloudways price and value
Value for money rating:
Of 29 reviews that provide robust commentary on Cloudways's price and value, mention it in a positive light.
Most reviewers indicate that Cloudways offers clear, transparent, and pay-as-you-go pricing, which they find affordable and beneficial, especially for medium and large websites or agencies. They appreciate the flexibility to choose from various server providers and scalable options, as well as included features like free SSL certificates and no long-term commitments. Some users report that Cloudways provides good value compared to traditional shared hosting. However, some reviewers feel the cost can be high for powerful servers or small websites, and they mention the free trial period is very limited.
, and
Cloudways integrations (7)
Integrations rated by users
We looked at 93 user reviews to identify which products are mentioned as Cloudways integrations and how users feel about them.
Integration rating: 5.0 (3)
“Integrate and half the work”
Jamie P.
Designer
Integration rating: 4.5 (2)
Integration rating: 5.0 (1)
Other top integrations
Cloudways customer support
What do users say about Cloudways customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Cloudways customer support.
Widely noted by reviewers, Cloudways support is often fast, responsive, and helpful when resolving technical issues.
A significant portion of users appreciate the knowledgeable support team, especially during migrations and troubleshooting.
A limited number of users report slow response times and inconsistent expertise, especially during complex or urgent issues.
Support options
Training options
To see what individual users say about Cloudways's customer support, check out the review snippets below.
“Easy to use, helpful support that answers quickly and helpfully!”
Miguel S.
Founder
“The help and support with moving to Cloudways was amazing, they did all the hard work for me.”
Shannon Y.
Content Creator
“After asking 3 different support people for help I concluded it was a futile effort as they didn't really understand.”
Shaun E.
IT Lead
“very poor customer service - appears to be all done by bots.”
James D.
President
Cloudways FAQs
Cloudways has the following typical customers:
Small Business, Large Enterprises, Freelancers, Mid-size Business
These products have better value for money
Q. What is Cloudways used for?
Get 40% off for 4 months on all plans with 40 free migrations using code BFCM2024 Cloudways is a managed cloud hosting platform, which helps businesses in eCommerce, IT, and media sectors launch, manage, and maintain applications and servers. Features include automated backups, IP whitelisting, two-factor authentication, team management, patching, and real-time monitoring. The platform’s SSD-based hosting enables businesses to reduce page load time of websites and enhance the process of data retrieval from built-in caches including Memcached, Varnish, and Nginx. It helps administrators recover website crashes using an auto-healing restart feature. Network engineers can use Cloudways to expand server storage space and scale resources such as RAM or CPU. With the deployment of OS-level firewalls and a built-in SSL, supervisors can filter malicious traffic and secure data transmission. Cloudways offers integration with various third-party platforms such as Slack, HipChat, GitHub, WordPress, Drupal, New Relic, and more. The platform allows users to securely access servers and update files or folders via SSH and SFTP, generate individual SFTP credentials for teams, and perform application and server cloning.
Q. What level of support does Cloudways offer?
Cloudways offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, 24/7 (Live rep), Knowledge Base
