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Cloudways
5
63
4
12
3
5
2
1
1
12
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Managed cloud hosting for eCommerce, IT & media sectors
Table of Contents
Cloudways - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Cloudways overview
Based on 93 verified user reviews
What is Cloudways?
By industry, Cloudways reviewers are most commonly professionals in marketing and advertising (18%). The most frequent use case for Cloudways cited by reviewers is server management (68% of reviewers).
What do users say about Cloudways pricing?
Most reviewers indicate Cloudways offers transparent, flexible pay-as-you-go pricing they find affordable, especially for small projects. Some users say costs rise for powerful servers, and a few feel it may be expensive for beginners.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Cloud Hosting
Performance and Speed
Server Management
Customer Support
Bugs and Issues
Billing Issues
Cloudways’s user interface
Cloudways review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.2
Ease of use
4.2
Customer support
3.9
Reviews sentiment
What do users say about Cloudways?
Users say Cloudways offers easy cloud hosting management with a user-friendly dashboard, quick setup, and support for multiple providers like DigitalOcean and AWS. They find server management streamlined, appreciate the flexibility to scale resources, and value the transparent, pay-as-you-go pricing, though some mention costs can be high for powerful servers or small sites. They note setup is fast and documentation is helpful for most needs.
Reviewers report mixed experiences with customer support, describing it as sometimes responsive and knowledgeable, but often slow, inconsistent, or unhelpful. Some mention technical issues, bugs, and a lack of proactive support, which can lead to frustration.
Select to learn more
Who uses Cloudways?
Based on 93 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Cloudways's key features
Most critical features, based on insights from Cloudways users:
All Cloudways features
Features rating:
Cloudways alternatives
Cloudways
Starting from
35
Per month
ManageEngine Applications Manager
Starting from
395
Per year
Site24x7
Starting from
10
Per month
N-central
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1.75
Cloudways pricing
Starting from
35
Per month
Usage Based
User opinions about Cloudways price and value
Value for money rating:
Of 29 reviews that provide robust commentary on Cloudways's price and value, mention it in a positive light.
Most reviewers indicate Cloudways offers clear, transparent, and flexible pay-as-you-go pricing, which they find affordable and beneficial, especially for small to medium projects. They appreciate the ability to choose from various server providers and value included features like free SSL certificates and no long-term commitments. Some users say Cloudways provides good deals for new users and a free trial, though a few feel the trial period is too short. Some reviewers find costs can rise significantly for powerful servers or larger sites, and a few feel it may be expensive for beginners or small websites.
, and
Cloudways integrations (7)
Integrations rated by users
We looked at 93 user reviews to identify which products are mentioned as Cloudways integrations and how users feel about them.
Integration rating: 5.0 (3)
“These work great together”
“Tem muitos bugs e quando a API demora a responder, manda o site a baixo.”
Steve A.
Chief Inspiration Officer
Integration rating: 4.5 (2)
Integration rating: 5.0 (1)
“I'd say the most widely used combo is 'Git + GitHub', version control plus project management, integrated so seamlessly they feel like a single tool. Together, they're extremely efficient.”
Álvaro C.
Deploy Manager
Other top integrations
Cloudways customer support
What do users say about Cloudways customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Cloudways customer support.
Widely noted by reviewers, Cloudways support is often fast, helpful, and knowledgeable, with many praising their responsiveness.
A significant portion of users found the support team efficient and proactive, especially during migrations or urgent issues.
A small group of reviewers experienced inconsistent support quality, citing slow responses and lack of expertise in some cases.
Support options
Training options
To see what individual users say about Cloudways's customer support, check out the review snippets below.
“Easy to use, helpful support that answers quickly and helpfully!”
Miguel S.
Founder
“The help and support with moving to Cloudways was amazing, they did all the hard work for me.”
Shannon Y.
Content Creator
“After asking 3 different support people for help I concluded it was a futile effort as they didn't really understand.”
Shaun E.
IT Lead
“very poor customer service - appears to be all done by bots.”
James D.
President
Cloudways FAQs
Cloudways has the following typical customers:
Small Business, Large Enterprises, Freelancers, Mid-size Business
These products have better value for money
Q. What is Cloudways used for?
Get 40% off for 4 months on all plans with 40 free migrations using code BFCM2024 Cloudways is a managed cloud hosting platform, which helps businesses in eCommerce, IT, and media sectors launch, manage, and maintain applications and servers. Features include automated backups, IP whitelisting, two-factor authentication, team management, patching, and real-time monitoring. The platform’s SSD-based hosting enables businesses to reduce page load time of websites and enhance the process of data retrieval from built-in caches including Memcached, Varnish, and Nginx. It helps administrators recover website crashes using an auto-healing restart feature. Network engineers can use Cloudways to expand server storage space and scale resources such as RAM or CPU. With the deployment of OS-level firewalls and a built-in SSL, supervisors can filter malicious traffic and secure data transmission. Cloudways offers integration with various third-party platforms such as Slack, HipChat, GitHub, WordPress, Drupal, New Relic, and more. The platform allows users to securely access servers and update files or folders via SSH and SFTP, generate individual SFTP credentials for teams, and perform application and server cloning.
Q. What level of support does Cloudways offer?
Cloudways offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, 24/7 (Live rep), Knowledge Base
