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Server Management Software

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ConnectWise Automate logo
4.1
126

IT Automation for Today’s IT World

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.9
    Ease of use
    3.6
    Features
    4.3
    Customer support
    3.6
Pros and Cons from ConnectWise Automate users   
avatar
avatar
+15
Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.
Stay away from this product. You will always need technical support, but the support is very very poor.
I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.
In order to get the full power you really need to dedicate the time and resources to add what you want to it. Reporting is abhorant and got even worse with the new reporting engine.
Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.
I then send a formal letter to cancel service and they say we won't except this. I have now asked twice to move to 25 agents and again the same thing is happening.
I am amazed at the great features and function-ability of the software. We are building a new department around this software and couldn't be happier.
ConnectWise Automate - box of LEGO with no instructions.
The scripting features are very good. The ability to create custom processes is exceptional.
Also noticed when a user is inside a ticket and they change it the notes disappear.
I really enjoy using the tool and the vast amount of solutions it allows us to assist our clients in solving. The automation genuinely saves time for all of our team with the functionality it offers.
Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.
It allows tons of customization and enhancement to increase its power. There are also tons of free and paid integrations that even make it work better.
Scripting works well when it works but it's difficult to figure out if it's not worked and why.
Overall, I am very happy with Connectwise Automate and would continue to use the product.
The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.
The software allows for ease of use when deploying pushes to the field.
Powerful but inexpensive IT service and control platform.
Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.
Stay away from this product. You will always need technical support, but the support is very very poor.
I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.
In order to get the full power you really need to dedicate the time and resources to add what you want to it. Reporting is abhorant and got even worse with the new reporting engine.
Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.
I then send a formal letter to cancel service and they say we won't except this. I have now asked twice to move to 25 agents and again the same thing is happening.
I am amazed at the great features and function-ability of the software. We are building a new department around this software and couldn't be happier.
ConnectWise Automate - box of LEGO with no instructions.
The scripting features are very good. The ability to create custom processes is exceptional.
Also noticed when a user is inside a ticket and they change it the notes disappear.
I really enjoy using the tool and the vast amount of solutions it allows us to assist our clients in solving. The automation genuinely saves time for all of our team with the functionality it offers.
Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.
It allows tons of customization and enhancement to increase its power. There are also tons of free and paid integrations that even make it work better.
Scripting works well when it works but it's difficult to figure out if it's not worked and why.
Overall, I am very happy with Connectwise Automate and would continue to use the product.
The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.
The software allows for ease of use when deploying pushes to the field.
Powerful but inexpensive IT service and control platform.
Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.
Stay away from this product. You will always need technical support, but the support is very very poor.
I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.
In order to get the full power you really need to dedicate the time and resources to add what you want to it. Reporting is abhorant and got even worse with the new reporting engine.
Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.
I then send a formal letter to cancel service and they say we won't except this. I have now asked twice to move to 25 agents and again the same thing is happening.
I am amazed at the great features and function-ability of the software. We are building a new department around this software and couldn't be happier.
ConnectWise Automate - box of LEGO with no instructions.
The scripting features are very good. The ability to create custom processes is exceptional.
Also noticed when a user is inside a ticket and they change it the notes disappear.
I really enjoy using the tool and the vast amount of solutions it allows us to assist our clients in solving. The automation genuinely saves time for all of our team with the functionality it offers.
Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.
It allows tons of customization and enhancement to increase its power. There are also tons of free and paid integrations that even make it work better.
Scripting works well when it works but it's difficult to figure out if it's not worked and why.
Overall, I am very happy with Connectwise Automate and would continue to use the product.
The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.
The software allows for ease of use when deploying pushes to the field.
Powerful but inexpensive IT service and control platform.
Site24x7 logo
4.7
223

All-in-one performance monitoring tool for DevOps and IT

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.5
    Features
    4.6
    Customer support
    4.5
Pros and Cons from Site24x7 users   
avatar
avatar
avatar
+15
Excellent Tool with wonderful built in options which help in easy monitoring and management.
Does not work on any site using a proxy or on cloudflare give false fake ips. I tried it on my site and after 40 tries i never got a real ip.
Very good software for monitoring things like server performance or any website performance. Good to operate from both mobile and desktop and customer support of this organisation is very good.
Their agents seem a little hacked together are are not as resource efficient as others. You have to manually upgrade/downgrade your plan as your usage changes.
It works flawlessly for network management and I recommend checking what your exact needs are from the software before purchasing. If it checks your needs, I endorse getting it.
Things will stop working and give you no indication as to why. You must reach out to support, wait a day or so, they will ask for logs, wait a day or so, provide some feedback.
Purchased this product fornour one of the customer. They liked this product because we are getting everything related to monitoring in less cost and this product is effective like as other old tools.
We use it just for the monitoring of our critical servers and applications. We get notified almost as soon as outages happen and we also get another notification when the app/ site is back up online.
Purchased this product fornour one of the customer. They liked this product because we are getting everything related to monitoring in less cost and this product is effective like as other old tools.
Easy to use and pretty cost effective, also like the fact that it integrates with Terraform.
I like the features and ease of use. Makes it very easy for our engineers to use and leverage on a daily basis.
It is an intuitive tool, easy to use, excellent documentation of each of its monitors, real-time telemetry, extensive catalog of integrations, almost immediate manufacturer support.
It's easy to set up (and adjust as needed) and it just works - I get text alerts when I need them. The system works and is easy and simple - what more could you want.
I love the network traffic feature and how accurate it tracks data.
Effective server monitoring, easy to deploy and manage.
Fast alerting of any sites or services that are not accessible is critical & done well. Notification of coming possible problems such as SSL certificate expiry is great for business continuity.
Seemless monitoring experience with ease of use , alot of features included with customization.
Low waiting times in getting technical support from them. Lots of tools and features.
Excellent Tool with wonderful built in options which help in easy monitoring and management.
Does not work on any site using a proxy or on cloudflare give false fake ips. I tried it on my site and after 40 tries i never got a real ip.
Very good software for monitoring things like server performance or any website performance. Good to operate from both mobile and desktop and customer support of this organisation is very good.
Their agents seem a little hacked together are are not as resource efficient as others. You have to manually upgrade/downgrade your plan as your usage changes.
It works flawlessly for network management and I recommend checking what your exact needs are from the software before purchasing. If it checks your needs, I endorse getting it.
Things will stop working and give you no indication as to why. You must reach out to support, wait a day or so, they will ask for logs, wait a day or so, provide some feedback.
Purchased this product fornour one of the customer. They liked this product because we are getting everything related to monitoring in less cost and this product is effective like as other old tools.
We use it just for the monitoring of our critical servers and applications. We get notified almost as soon as outages happen and we also get another notification when the app/ site is back up online.
Purchased this product fornour one of the customer. They liked this product because we are getting everything related to monitoring in less cost and this product is effective like as other old tools.
Easy to use and pretty cost effective, also like the fact that it integrates with Terraform.
I like the features and ease of use. Makes it very easy for our engineers to use and leverage on a daily basis.
It is an intuitive tool, easy to use, excellent documentation of each of its monitors, real-time telemetry, extensive catalog of integrations, almost immediate manufacturer support.
It's easy to set up (and adjust as needed) and it just works - I get text alerts when I need them. The system works and is easy and simple - what more could you want.
I love the network traffic feature and how accurate it tracks data.
Effective server monitoring, easy to deploy and manage.
Fast alerting of any sites or services that are not accessible is critical & done well. Notification of coming possible problems such as SSL certificate expiry is great for business continuity.
Seemless monitoring experience with ease of use , alot of features included with customization.
Low waiting times in getting technical support from them. Lots of tools and features.
Excellent Tool with wonderful built in options which help in easy monitoring and management.
Does not work on any site using a proxy or on cloudflare give false fake ips. I tried it on my site and after 40 tries i never got a real ip.
Very good software for monitoring things like server performance or any website performance. Good to operate from both mobile and desktop and customer support of this organisation is very good.
Their agents seem a little hacked together are are not as resource efficient as others. You have to manually upgrade/downgrade your plan as your usage changes.
It works flawlessly for network management and I recommend checking what your exact needs are from the software before purchasing. If it checks your needs, I endorse getting it.
Things will stop working and give you no indication as to why. You must reach out to support, wait a day or so, they will ask for logs, wait a day or so, provide some feedback.
Purchased this product fornour one of the customer. They liked this product because we are getting everything related to monitoring in less cost and this product is effective like as other old tools.
We use it just for the monitoring of our critical servers and applications. We get notified almost as soon as outages happen and we also get another notification when the app/ site is back up online.
Purchased this product fornour one of the customer. They liked this product because we are getting everything related to monitoring in less cost and this product is effective like as other old tools.
Easy to use and pretty cost effective, also like the fact that it integrates with Terraform.
I like the features and ease of use. Makes it very easy for our engineers to use and leverage on a daily basis.
It is an intuitive tool, easy to use, excellent documentation of each of its monitors, real-time telemetry, extensive catalog of integrations, almost immediate manufacturer support.
It's easy to set up (and adjust as needed) and it just works - I get text alerts when I need them. The system works and is easy and simple - what more could you want.
I love the network traffic feature and how accurate it tracks data.
Effective server monitoring, easy to deploy and manage.
Fast alerting of any sites or services that are not accessible is critical & done well. Notification of coming possible problems such as SSL certificate expiry is great for business continuity.
Seemless monitoring experience with ease of use , alot of features included with customization.
Low waiting times in getting technical support from them. Lots of tools and features.
Atera logo
4.6
343

Ultimate All-In-One RMM Tool Suite for MSPs & IT Departments

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.3
    Customer support
    4.6
Pros and Cons from Atera users   
avatar
avatar
+15
That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.
The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).
The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
Support was unable to explain, poor "documentation" No go.
It's a great and easy tool, just a few more features and will be perfect.
I still find the patching and scripting tools to be a bit of a bother.
And then quickly help the customer. We are very satisfied with the product and all the new additions to come.
The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches.
The great pricing lured me in, the nice colorful menus were a plus also.
Basic inventory and application service pack installation is very easy. I like the ability to integrate with a variety of support products -such as multiple AV and Endpoint security tools.
Overall experience has been very good. There is a well supported and goal focus'd member forum.
Speed, Reliability, Information, it works quickly, adding users & clients is easy, remote agents and reporting works great.
Their support is excellent and they are very willing to listen to feedback.
Tech Support from Atera is also outstanding providing timely live chat interaction.
I highly appreciate that Atera gives me the ability to handle invoicingand backup data in a central location.
Really easy to use and perfect fit for the MSP industry.
I like the intuitive nature of it and how it is always evolving.
Cost effective and rapid development of features.
That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.
The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).
The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
Support was unable to explain, poor "documentation" No go.
It's a great and easy tool, just a few more features and will be perfect.
I still find the patching and scripting tools to be a bit of a bother.
And then quickly help the customer. We are very satisfied with the product and all the new additions to come.
The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches.
The great pricing lured me in, the nice colorful menus were a plus also.
Basic inventory and application service pack installation is very easy. I like the ability to integrate with a variety of support products -such as multiple AV and Endpoint security tools.
Overall experience has been very good. There is a well supported and goal focus'd member forum.
Speed, Reliability, Information, it works quickly, adding users & clients is easy, remote agents and reporting works great.
Their support is excellent and they are very willing to listen to feedback.
Tech Support from Atera is also outstanding providing timely live chat interaction.
I highly appreciate that Atera gives me the ability to handle invoicingand backup data in a central location.
Really easy to use and perfect fit for the MSP industry.
I like the intuitive nature of it and how it is always evolving.
Cost effective and rapid development of features.
That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.
The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).
The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
Support was unable to explain, poor "documentation" No go.
It's a great and easy tool, just a few more features and will be perfect.
I still find the patching and scripting tools to be a bit of a bother.
And then quickly help the customer. We are very satisfied with the product and all the new additions to come.
The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches.
The great pricing lured me in, the nice colorful menus were a plus also.
Basic inventory and application service pack installation is very easy. I like the ability to integrate with a variety of support products -such as multiple AV and Endpoint security tools.
Overall experience has been very good. There is a well supported and goal focus'd member forum.
Speed, Reliability, Information, it works quickly, adding users & clients is easy, remote agents and reporting works great.
Their support is excellent and they are very willing to listen to feedback.
Tech Support from Atera is also outstanding providing timely live chat interaction.
I highly appreciate that Atera gives me the ability to handle invoicingand backup data in a central location.
Really easy to use and perfect fit for the MSP industry.
I like the intuitive nature of it and how it is always evolving.
Cost effective and rapid development of features.
AI-DBA logo
4.5
2

SQL Server

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.5
    Features
    4.0
    Customer support
    5.0
Pros and Cons from AI-DBA users   
No pros & cons found
Netwrix Auditor logo
4.5
143

Ease the burden of IT auditing

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.1
    Features
    4.5
    Customer support
    4.4
Pros and Cons from Netwrix Auditor users   
+15
The fact that Netwrix always includes new and better features all of the time. Great price for the software and once it is in place and working it is very stable and solid.
It gives us errors but doesn't explain exactly what the error is so we can fix it, it tracks windows 10 but has trouble tracking Windows 7 updates.
I like how easy it is to deploy and upgrade. The new 9.0 interface is a great improvement over the previous version.
Some of the plugins are hard to use. I have a hard time figuring out what is causing errors sometimes when it runs its nightly scans of my systems.
I must also give kudos to the Netwrix helpdesk, as there are very knowledgeable and have assisted successfully on numerous occasions.
Missing some real-time features and alerts. Difficult to Integrate with other auditing software.
I like that I have can a "one-stop shop" for all my auditing needs. Very easy to use and the support folks are great.
The thing I most dislike about the tool is it's not very intuitive.
Easy to use interface, daily/weekly reporting on important Active Directory events, Real-time alerting, real-time forensics with the intelligent search feature.
Overall my experience has been good. It has helped save our bacon.
Powerful integration with AD, In-depth analysis and reporting capability. Configuration Management with respect to Network Devices.
Provides critical reporting on changes in the network. Customer support is outstanding.
The user interface is very clean, user-friendly, intuitive, and snappy. The software comes with a lot of explanations for the built-in reports to help users understand what the report is used for.
Easy to install and within the various reports and settings. The single server and well-integrated platform is robust.
Overall great experience and we are using it on daily basis.
Netwix Auditor Program is the best overall in features, performance and price despite it's stepback.
Probably The Best Tool For AD Auditing You Will Find.
Overall Netwrix Auditor is an ideal software for sorting information, so that the information would be affordable for use.
The fact that Netwrix always includes new and better features all of the time. Great price for the software and once it is in place and working it is very stable and solid.
It gives us errors but doesn't explain exactly what the error is so we can fix it, it tracks windows 10 but has trouble tracking Windows 7 updates.
I like how easy it is to deploy and upgrade. The new 9.0 interface is a great improvement over the previous version.
Some of the plugins are hard to use. I have a hard time figuring out what is causing errors sometimes when it runs its nightly scans of my systems.
I must also give kudos to the Netwrix helpdesk, as there are very knowledgeable and have assisted successfully on numerous occasions.
Missing some real-time features and alerts. Difficult to Integrate with other auditing software.
I like that I have can a "one-stop shop" for all my auditing needs. Very easy to use and the support folks are great.
The thing I most dislike about the tool is it's not very intuitive.
Easy to use interface, daily/weekly reporting on important Active Directory events, Real-time alerting, real-time forensics with the intelligent search feature.
Overall my experience has been good. It has helped save our bacon.
Powerful integration with AD, In-depth analysis and reporting capability. Configuration Management with respect to Network Devices.
Provides critical reporting on changes in the network. Customer support is outstanding.
The user interface is very clean, user-friendly, intuitive, and snappy. The software comes with a lot of explanations for the built-in reports to help users understand what the report is used for.
Easy to install and within the various reports and settings. The single server and well-integrated platform is robust.
Overall great experience and we are using it on daily basis.
Netwix Auditor Program is the best overall in features, performance and price despite it's stepback.
Probably The Best Tool For AD Auditing You Will Find.
Overall Netwrix Auditor is an ideal software for sorting information, so that the information would be affordable for use.
The fact that Netwrix always includes new and better features all of the time. Great price for the software and once it is in place and working it is very stable and solid.
It gives us errors but doesn't explain exactly what the error is so we can fix it, it tracks windows 10 but has trouble tracking Windows 7 updates.
I like how easy it is to deploy and upgrade. The new 9.0 interface is a great improvement over the previous version.
Some of the plugins are hard to use. I have a hard time figuring out what is causing errors sometimes when it runs its nightly scans of my systems.
I must also give kudos to the Netwrix helpdesk, as there are very knowledgeable and have assisted successfully on numerous occasions.
Missing some real-time features and alerts. Difficult to Integrate with other auditing software.
I like that I have can a "one-stop shop" for all my auditing needs. Very easy to use and the support folks are great.
The thing I most dislike about the tool is it's not very intuitive.
Easy to use interface, daily/weekly reporting on important Active Directory events, Real-time alerting, real-time forensics with the intelligent search feature.
Overall my experience has been good. It has helped save our bacon.
Powerful integration with AD, In-depth analysis and reporting capability. Configuration Management with respect to Network Devices.
Provides critical reporting on changes in the network. Customer support is outstanding.
The user interface is very clean, user-friendly, intuitive, and snappy. The software comes with a lot of explanations for the built-in reports to help users understand what the report is used for.
Easy to install and within the various reports and settings. The single server and well-integrated platform is robust.
Overall great experience and we are using it on daily basis.
Netwix Auditor Program is the best overall in features, performance and price despite it's stepback.
Probably The Best Tool For AD Auditing You Will Find.
Overall Netwrix Auditor is an ideal software for sorting information, so that the information would be affordable for use.
ManageEngine Key Manager Plus logo
0

Web-based SSH key and SSL certificate management solution

visit website
Reviews Sentiment
ic-pricetag

No reviews

Positive Reviews
ic-pricetag

No reviews

Rating Breakdown
    Value for money
    0.0
    Ease of use
    0.0
    Features
    0.0
    Customer support
    0.0
Pros and Cons from ManageEngine Key Manager Plus users   
No pros & cons found
ManageEngine Applications Manager logo
4.8
111

Widest application monitoring support for enterprises & SMBs

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.8
    Customer support
    4.8
Pros and Cons from ManageEngine Applications Manager users   
+15
Its a very good monitoring tool. The overall ease of use ,configuration and excellent customer support makes it one of the best monitoring tools available.
Notorious problems with updating the Applications Manager plugin in OpManager, problems with monitoring devices using SNMP, the graphical interface is not user-friendly.
This software was initially brilliant: quick to set up, easy to use, and a good value for the money.
No other application management tool comes close to the quality/price of applications manager.
Not to mention great support that can fix your issue withing 1 business day, provide patch and guide you through. I simply cannot say how much I appreciate Support help.
The tool may not provide enough support for monitoring network performance.
Truly impressive product for monitoring with the great support team to collaborate.
No dislikes about APM.It is a good monitoring tool.
Applications Manager is a great management tool to help monitor and manage all the hardware and software devices in your environment.
It offers a cost-effective solution compared to some competitors, providing excellent value for the features and functionality it offers.
Overall Very good product with ease of administration.
Customization options is one of the best I have seen. Also Design, user friendly, monitoring process & integration.
User Friendly product with best in performance.
Seamlessly Monitor Your IT Environment with ManageEngine's Top-Notch Solution.
Overall this has been very helpful in identifying certain issues that we had been facing and allowed us to act quickly on issues that had a large impact on the company.
The features with the Insight Monitoring and Real User Monitoring are the best.
ServiceDesk Plus integration is best thing about ManageEngine.
An easy-to-use tool that helps you manage complex applications and servers.
Its a very good monitoring tool. The overall ease of use ,configuration and excellent customer support makes it one of the best monitoring tools available.
Notorious problems with updating the Applications Manager plugin in OpManager, problems with monitoring devices using SNMP, the graphical interface is not user-friendly.
This software was initially brilliant: quick to set up, easy to use, and a good value for the money.
No other application management tool comes close to the quality/price of applications manager.
Not to mention great support that can fix your issue withing 1 business day, provide patch and guide you through. I simply cannot say how much I appreciate Support help.
The tool may not provide enough support for monitoring network performance.
Truly impressive product for monitoring with the great support team to collaborate.
No dislikes about APM.It is a good monitoring tool.
Applications Manager is a great management tool to help monitor and manage all the hardware and software devices in your environment.
It offers a cost-effective solution compared to some competitors, providing excellent value for the features and functionality it offers.
Overall Very good product with ease of administration.
Customization options is one of the best I have seen. Also Design, user friendly, monitoring process & integration.
User Friendly product with best in performance.
Seamlessly Monitor Your IT Environment with ManageEngine's Top-Notch Solution.
Overall this has been very helpful in identifying certain issues that we had been facing and allowed us to act quickly on issues that had a large impact on the company.
The features with the Insight Monitoring and Real User Monitoring are the best.
ServiceDesk Plus integration is best thing about ManageEngine.
An easy-to-use tool that helps you manage complex applications and servers.
Its a very good monitoring tool. The overall ease of use ,configuration and excellent customer support makes it one of the best monitoring tools available.
Notorious problems with updating the Applications Manager plugin in OpManager, problems with monitoring devices using SNMP, the graphical interface is not user-friendly.
This software was initially brilliant: quick to set up, easy to use, and a good value for the money.
No other application management tool comes close to the quality/price of applications manager.
Not to mention great support that can fix your issue withing 1 business day, provide patch and guide you through. I simply cannot say how much I appreciate Support help.
The tool may not provide enough support for monitoring network performance.
Truly impressive product for monitoring with the great support team to collaborate.
No dislikes about APM.It is a good monitoring tool.
Applications Manager is a great management tool to help monitor and manage all the hardware and software devices in your environment.
It offers a cost-effective solution compared to some competitors, providing excellent value for the features and functionality it offers.
Overall Very good product with ease of administration.
Customization options is one of the best I have seen. Also Design, user friendly, monitoring process & integration.
User Friendly product with best in performance.
Seamlessly Monitor Your IT Environment with ManageEngine's Top-Notch Solution.
Overall this has been very helpful in identifying certain issues that we had been facing and allowed us to act quickly on issues that had a large impact on the company.
The features with the Insight Monitoring and Real User Monitoring are the best.
ServiceDesk Plus integration is best thing about ManageEngine.
An easy-to-use tool that helps you manage complex applications and servers.
ManageEngine OpManager logo
4.7
91

Network Monitoring & Management Software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.5
    Features
    4.6
    Customer support
    4.6
Pros and Cons from ManageEngine OpManager users   
avatar
avatar
avatar
+15
We like that it's easy to setup & intuitive. Customer/ Tech support is always fantastic whenever we need help.
Unable to delete SNMP custom trap processor, so in order to test a separate environment is required.
OPM has good performance that can be used to monitor many devices and are easy to use and configure. It has a good balance between prices and quality.
Price is always a problem when there is something you want so badly. However I can't deny that this software is excellent.
Opm has a good performance to monitor a lot of devices using few resources and is easy to use and configure. It has a good balance between price and quality.
SMS function should work without discontinuation some time due to com port errors SMS is getting stop but Email are working as expected.
I like how configurable the tool is, and I like that we can connect to it through their API. Also, their support is extra responsive when we initiate chats with them within the application.
The only real downside of implementing Manage Engine is the setup. That is the thing that makes this product unique and tailored to your network and infrastructure needs.
Easy to configure and user friendly while using - Support for initial configuration was awesome- Able to configure monitoring in more detail.
We appreciate the ability to automate certain troubleshooting tasks by creating workflows. It's a basic feature, but makes a big difference for us.
We get great visibility of our estate on an easy-to-view dashboard. Alerting is great sending tickets to our helpdesk system and SMS alerts directly out to support teams.
Opmanager is the easiest way to get a good insight in your systems and network for a fair price.
What i like the most It was the easy implementation process.
Its easy to intergrate, it can be set up fairly quickly with very little experience. Good tool for SNMP monitoring.
It is an efficient tool that does what it promises and is quite affordable. It has helped us a lot to respond in time to incidents in the infrastructure.
Easy to deploy and use, it has many good features for monitoring and apis to export measurements.
We love the fact that product has always been enriched upon, with new features and functionalities.
I found the installation of the product to incredibly simple compared to the products I've used in the past. The feature set is excellent for small businesses.
We like that it's easy to setup & intuitive. Customer/ Tech support is always fantastic whenever we need help.
Unable to delete SNMP custom trap processor, so in order to test a separate environment is required.
OPM has good performance that can be used to monitor many devices and are easy to use and configure. It has a good balance between prices and quality.
Price is always a problem when there is something you want so badly. However I can't deny that this software is excellent.
Opm has a good performance to monitor a lot of devices using few resources and is easy to use and configure. It has a good balance between price and quality.
SMS function should work without discontinuation some time due to com port errors SMS is getting stop but Email are working as expected.
I like how configurable the tool is, and I like that we can connect to it through their API. Also, their support is extra responsive when we initiate chats with them within the application.
The only real downside of implementing Manage Engine is the setup. That is the thing that makes this product unique and tailored to your network and infrastructure needs.
Easy to configure and user friendly while using - Support for initial configuration was awesome- Able to configure monitoring in more detail.
We appreciate the ability to automate certain troubleshooting tasks by creating workflows. It's a basic feature, but makes a big difference for us.
We get great visibility of our estate on an easy-to-view dashboard. Alerting is great sending tickets to our helpdesk system and SMS alerts directly out to support teams.
Opmanager is the easiest way to get a good insight in your systems and network for a fair price.
What i like the most It was the easy implementation process.
Its easy to intergrate, it can be set up fairly quickly with very little experience. Good tool for SNMP monitoring.
It is an efficient tool that does what it promises and is quite affordable. It has helped us a lot to respond in time to incidents in the infrastructure.
Easy to deploy and use, it has many good features for monitoring and apis to export measurements.
We love the fact that product has always been enriched upon, with new features and functionalities.
I found the installation of the product to incredibly simple compared to the products I've used in the past. The feature set is excellent for small businesses.
We like that it's easy to setup & intuitive. Customer/ Tech support is always fantastic whenever we need help.
Unable to delete SNMP custom trap processor, so in order to test a separate environment is required.
OPM has good performance that can be used to monitor many devices and are easy to use and configure. It has a good balance between prices and quality.
Price is always a problem when there is something you want so badly. However I can't deny that this software is excellent.
Opm has a good performance to monitor a lot of devices using few resources and is easy to use and configure. It has a good balance between price and quality.
SMS function should work without discontinuation some time due to com port errors SMS is getting stop but Email are working as expected.
I like how configurable the tool is, and I like that we can connect to it through their API. Also, their support is extra responsive when we initiate chats with them within the application.
The only real downside of implementing Manage Engine is the setup. That is the thing that makes this product unique and tailored to your network and infrastructure needs.
Easy to configure and user friendly while using - Support for initial configuration was awesome- Able to configure monitoring in more detail.
We appreciate the ability to automate certain troubleshooting tasks by creating workflows. It's a basic feature, but makes a big difference for us.
We get great visibility of our estate on an easy-to-view dashboard. Alerting is great sending tickets to our helpdesk system and SMS alerts directly out to support teams.
Opmanager is the easiest way to get a good insight in your systems and network for a fair price.
What i like the most It was the easy implementation process.
Its easy to intergrate, it can be set up fairly quickly with very little experience. Good tool for SNMP monitoring.
It is an efficient tool that does what it promises and is quite affordable. It has helped us a lot to respond in time to incidents in the infrastructure.
Easy to deploy and use, it has many good features for monitoring and apis to export measurements.
We love the fact that product has always been enriched upon, with new features and functionalities.
I found the installation of the product to incredibly simple compared to the products I've used in the past. The feature set is excellent for small businesses.
Box logo

Box

4.4
5.3K

Simplify how you work.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.2
Pros and Cons from Box users   
avatar
avatar
avatar
+15
It is a fantastic product and its security features give our business confidence to be in compliance with all regulations we are required to follow.
Sadly it does not work on my kindle Ir the android tablet I had. With everything going mobile these days, you would think they'd be compatible by now.
I like the simplicity and good features and the appropriate speed of Box platform, you can easily transfer files from any device to the cloud storage space of the box.
This product has very limited functionality in some areas which could be a bit frustrating at times.
The interface of Box is great, and it is my favorite of the primary file-sharing platforms. Upload times seem relatively fast and sharing links with people outside my organization is great.
The organization of Box is awful, but this could be my company's fault.
I love how clean and simple it looks and I especially love how you can view your Box folders through a finder window on your computer's desktop.
The file size limit is very sad, I need to fragment my files too much, not to mention the limitation of file versions.
Its an awesome and convenient to remove people/add people. You can even download BOX DRIVE to have it in your file explorer and it links together, very awesome.
I LOVE that I can search for a file just by typing in the name, regardless if I know where exactly I filed it. I love the ease of opening a file to make changes and saving it again.
Outstanding support team that can assist with customizing Box to fit your needs. Box saves time and allows for great communication channels between team members, trade partners, and customers.
I like the work area programming and in this way the best part that it saves the records disconnected. Generally, I work during my drive and these highlights save me from huge difficult situations.
I really like the ease of use and abilities that Box provides. The storage capacity is very large and the price is very reasonable.
I like the simplicity of the Box storage platform. I can auto save data to the cloud with ease of use.
We are pleased with the product itself and never had second thoughts about other options. The API help us integrate it with web applications.
Ability to use on multiple devices. Excellent integration with other office automation products.
Plenty of storage for free and great prices if you happen to need more than the free amount.
This is easy to use, I really like that I can quickly get on to access files from the community college. They remain safe in the box as well.
It is a fantastic product and its security features give our business confidence to be in compliance with all regulations we are required to follow.
Sadly it does not work on my kindle Ir the android tablet I had. With everything going mobile these days, you would think they'd be compatible by now.
I like the simplicity and good features and the appropriate speed of Box platform, you can easily transfer files from any device to the cloud storage space of the box.
This product has very limited functionality in some areas which could be a bit frustrating at times.
The interface of Box is great, and it is my favorite of the primary file-sharing platforms. Upload times seem relatively fast and sharing links with people outside my organization is great.
The organization of Box is awful, but this could be my company's fault.
I love how clean and simple it looks and I especially love how you can view your Box folders through a finder window on your computer's desktop.
The file size limit is very sad, I need to fragment my files too much, not to mention the limitation of file versions.
Its an awesome and convenient to remove people/add people. You can even download BOX DRIVE to have it in your file explorer and it links together, very awesome.
I LOVE that I can search for a file just by typing in the name, regardless if I know where exactly I filed it. I love the ease of opening a file to make changes and saving it again.
Outstanding support team that can assist with customizing Box to fit your needs. Box saves time and allows for great communication channels between team members, trade partners, and customers.
I like the work area programming and in this way the best part that it saves the records disconnected. Generally, I work during my drive and these highlights save me from huge difficult situations.
I really like the ease of use and abilities that Box provides. The storage capacity is very large and the price is very reasonable.
I like the simplicity of the Box storage platform. I can auto save data to the cloud with ease of use.
We are pleased with the product itself and never had second thoughts about other options. The API help us integrate it with web applications.
Ability to use on multiple devices. Excellent integration with other office automation products.
Plenty of storage for free and great prices if you happen to need more than the free amount.
This is easy to use, I really like that I can quickly get on to access files from the community college. They remain safe in the box as well.
It is a fantastic product and its security features give our business confidence to be in compliance with all regulations we are required to follow.
Sadly it does not work on my kindle Ir the android tablet I had. With everything going mobile these days, you would think they'd be compatible by now.
I like the simplicity and good features and the appropriate speed of Box platform, you can easily transfer files from any device to the cloud storage space of the box.
This product has very limited functionality in some areas which could be a bit frustrating at times.
The interface of Box is great, and it is my favorite of the primary file-sharing platforms. Upload times seem relatively fast and sharing links with people outside my organization is great.
The organization of Box is awful, but this could be my company's fault.
I love how clean and simple it looks and I especially love how you can view your Box folders through a finder window on your computer's desktop.
The file size limit is very sad, I need to fragment my files too much, not to mention the limitation of file versions.
Its an awesome and convenient to remove people/add people. You can even download BOX DRIVE to have it in your file explorer and it links together, very awesome.
I LOVE that I can search for a file just by typing in the name, regardless if I know where exactly I filed it. I love the ease of opening a file to make changes and saving it again.
Outstanding support team that can assist with customizing Box to fit your needs. Box saves time and allows for great communication channels between team members, trade partners, and customers.
I like the work area programming and in this way the best part that it saves the records disconnected. Generally, I work during my drive and these highlights save me from huge difficult situations.
I really like the ease of use and abilities that Box provides. The storage capacity is very large and the price is very reasonable.
I like the simplicity of the Box storage platform. I can auto save data to the cloud with ease of use.
We are pleased with the product itself and never had second thoughts about other options. The API help us integrate it with web applications.
Ability to use on multiple devices. Excellent integration with other office automation products.
Plenty of storage for free and great prices if you happen to need more than the free amount.
This is easy to use, I really like that I can quickly get on to access files from the community college. They remain safe in the box as well.
Tableau logo

Tableau

4.6
2.2K

Business intelligence & analytics

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.1
    Features
    4.5
    Customer support
    4.2
Pros and Cons from Tableau users   
avatar
avatar
avatar
+15
I love that the tool is so easy to use and it turns data into a manageable and easy to digest appearance. It manages to make data fun to look at, and it's really easy to work with.
I'll say that it was really frustrating to use in the beginning, it is complex and if you've never been in it before it is overwhelming.
I also like the fact that the company is always striving to improve their software as it shows dedication to the field. With every update I find that the new features help with my job quite a lot.
Due to my lack of familiarity in how to code, I was uncomfortable at first and found it difficult to learn.
Linking existing databases works like a charm. It has a plethora of data visualization methods which is extremely professional and helpful for users to gain valuable insights.
What is even more annoying is that it also takes several minutes to cancel a query. I really don't understand how it can take that long just to cancel a query.
One of Tableau's greatest advantages is the ability to connect to many different data sources and combine them into one nice dashboard where users can find the necessary information.
Tableau can be extremely painful to set up, especially if you are setting it up in your own cloud or on-prem.
You can see an overview of your data as soon as you upload them and you have many fantastic options to visualize your data for better interpretation.
It is easy to get started and there is a ton of free training available. The pool of users is great and the community is very helpful to new and existing users.
When all is set after implementation, the dashboards actually look really good and are of beautiful designs.
I really like what Tableau provides as a service, and it's a really good data processing alternative that I would highly recommend.
Overall is this a very user friendly software with a ton of amazing features.
It's a great product if you can afford it, it has a lot of data connections, Unlimited data connectors , Live and in-memory data, great dashboards, Drag-and-drop integration.
This is an extremely budget friendly professional tool that is perfect for organizing undergoing a digital analytical transformation.
The design aspect is good and easy to refresh and upload data. I like how there's a community form to ask questions.
Tableau is a very widely used visualization software with a good population of business user having familiarity. It is easy to use and integrates well with most of the data sources.
Overall, Tableau is worth the money if you are looking to bridge the gap between project performance and data analytics.
I love that the tool is so easy to use and it turns data into a manageable and easy to digest appearance. It manages to make data fun to look at, and it's really easy to work with.
I'll say that it was really frustrating to use in the beginning, it is complex and if you've never been in it before it is overwhelming.
I also like the fact that the company is always striving to improve their software as it shows dedication to the field. With every update I find that the new features help with my job quite a lot.
Due to my lack of familiarity in how to code, I was uncomfortable at first and found it difficult to learn.
Linking existing databases works like a charm. It has a plethora of data visualization methods which is extremely professional and helpful for users to gain valuable insights.
What is even more annoying is that it also takes several minutes to cancel a query. I really don't understand how it can take that long just to cancel a query.
One of Tableau's greatest advantages is the ability to connect to many different data sources and combine them into one nice dashboard where users can find the necessary information.
Tableau can be extremely painful to set up, especially if you are setting it up in your own cloud or on-prem.
You can see an overview of your data as soon as you upload them and you have many fantastic options to visualize your data for better interpretation.
It is easy to get started and there is a ton of free training available. The pool of users is great and the community is very helpful to new and existing users.
When all is set after implementation, the dashboards actually look really good and are of beautiful designs.
I really like what Tableau provides as a service, and it's a really good data processing alternative that I would highly recommend.
Overall is this a very user friendly software with a ton of amazing features.
It's a great product if you can afford it, it has a lot of data connections, Unlimited data connectors , Live and in-memory data, great dashboards, Drag-and-drop integration.
This is an extremely budget friendly professional tool that is perfect for organizing undergoing a digital analytical transformation.
The design aspect is good and easy to refresh and upload data. I like how there's a community form to ask questions.
Tableau is a very widely used visualization software with a good population of business user having familiarity. It is easy to use and integrates well with most of the data sources.
Overall, Tableau is worth the money if you are looking to bridge the gap between project performance and data analytics.
I love that the tool is so easy to use and it turns data into a manageable and easy to digest appearance. It manages to make data fun to look at, and it's really easy to work with.
I'll say that it was really frustrating to use in the beginning, it is complex and if you've never been in it before it is overwhelming.
I also like the fact that the company is always striving to improve their software as it shows dedication to the field. With every update I find that the new features help with my job quite a lot.
Due to my lack of familiarity in how to code, I was uncomfortable at first and found it difficult to learn.
Linking existing databases works like a charm. It has a plethora of data visualization methods which is extremely professional and helpful for users to gain valuable insights.
What is even more annoying is that it also takes several minutes to cancel a query. I really don't understand how it can take that long just to cancel a query.
One of Tableau's greatest advantages is the ability to connect to many different data sources and combine them into one nice dashboard where users can find the necessary information.
Tableau can be extremely painful to set up, especially if you are setting it up in your own cloud or on-prem.
You can see an overview of your data as soon as you upload them and you have many fantastic options to visualize your data for better interpretation.
It is easy to get started and there is a ton of free training available. The pool of users is great and the community is very helpful to new and existing users.
When all is set after implementation, the dashboards actually look really good and are of beautiful designs.
I really like what Tableau provides as a service, and it's a really good data processing alternative that I would highly recommend.
Overall is this a very user friendly software with a ton of amazing features.
It's a great product if you can afford it, it has a lot of data connections, Unlimited data connectors , Live and in-memory data, great dashboards, Drag-and-drop integration.
This is an extremely budget friendly professional tool that is perfect for organizing undergoing a digital analytical transformation.
The design aspect is good and easy to refresh and upload data. I like how there's a community form to ask questions.
Tableau is a very widely used visualization software with a good population of business user having familiarity. It is easy to use and integrates well with most of the data sources.
Overall, Tableau is worth the money if you are looking to bridge the gap between project performance and data analytics.
iCloud logo
4.7
1.5K

Multi-device cloud content storage

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.6
    Features
    4.5
    Customer support
    4.4
Pros and Cons from iCloud users   
avatar
avatar
avatar
+15
It is very good for backing up your data and from moving your data from one iPhone device to another. The customer service is also a great deal for me and I honestly give them 5 stars for that.
I personally struggled with iCloud, finding my docs once they were uploaded, uploading, I felt like I was missing pieces, I was always concerned about losing things.
I like that it exists, and it's good to backup important things. I wish they gave you more space for free.
My account has been hacket but i can not recover all my phone and... lost it.
I love how easy it is to connect all things iCloud with my iPhone. I found this especially useful for backing up my devices and sharing photos.
Most Apple products specifically require iCloud to function properly, which is difficult due to Apple’s lack of specialized software with no alternate options.
It’s easily accessible from my iPhone and even if I don’t have my iPhone I can access on any computer with a secure 2 factor authentication required to verify access, super secure.
It is a pity that there is no student offer as is the case for apple music for example.
It’s literally the best system out there. When you want to save pictures and everything from your old phone iCloud will save all that for you and add it to the next phone which is very convienent.
I enjoy using this cloud storage because it is low priced and is a great place to store all my photos and important documents so that I can free up storage space on my phone and computer.
For me, i have an iPhone and MacBook and what I like about Icloud is the ability of information and data to be seamless integrated from products to products.
It is perfect if you have multiple Apple devices. Helps you integrate and back up all your information while keeping it safe and available.
Good to backup iPhone, Good to transfer files from my phone to computer or vice versa, Good for extra storage space, cheap price.
Overall, I like that iCloud has given me faith in my data being safe, regardless what happens to my devices. I have had a very positive experience so far.
ICloud has by far the best service and data-syncing across devices, and great customer service just seals the deal for me.
It is easy to use, can share your videos and photos on all Apple devices, reliable, secure, encrypted.
I can download and save all my files and documents, photos and PDF files and most of all it keeps it backed up. It was easy to use and get set up.
Overall the benefits allow for simple and intuitive cloud based storage and software solutions.
It is very good for backing up your data and from moving your data from one iPhone device to another. The customer service is also a great deal for me and I honestly give them 5 stars for that.
I personally struggled with iCloud, finding my docs once they were uploaded, uploading, I felt like I was missing pieces, I was always concerned about losing things.
I like that it exists, and it's good to backup important things. I wish they gave you more space for free.
My account has been hacket but i can not recover all my phone and... lost it.
I love how easy it is to connect all things iCloud with my iPhone. I found this especially useful for backing up my devices and sharing photos.
Most Apple products specifically require iCloud to function properly, which is difficult due to Apple’s lack of specialized software with no alternate options.
It’s easily accessible from my iPhone and even if I don’t have my iPhone I can access on any computer with a secure 2 factor authentication required to verify access, super secure.
It is a pity that there is no student offer as is the case for apple music for example.
It’s literally the best system out there. When you want to save pictures and everything from your old phone iCloud will save all that for you and add it to the next phone which is very convienent.
I enjoy using this cloud storage because it is low priced and is a great place to store all my photos and important documents so that I can free up storage space on my phone and computer.
For me, i have an iPhone and MacBook and what I like about Icloud is the ability of information and data to be seamless integrated from products to products.
It is perfect if you have multiple Apple devices. Helps you integrate and back up all your information while keeping it safe and available.
Good to backup iPhone, Good to transfer files from my phone to computer or vice versa, Good for extra storage space, cheap price.
Overall, I like that iCloud has given me faith in my data being safe, regardless what happens to my devices. I have had a very positive experience so far.
ICloud has by far the best service and data-syncing across devices, and great customer service just seals the deal for me.
It is easy to use, can share your videos and photos on all Apple devices, reliable, secure, encrypted.
I can download and save all my files and documents, photos and PDF files and most of all it keeps it backed up. It was easy to use and get set up.
Overall the benefits allow for simple and intuitive cloud based storage and software solutions.
It is very good for backing up your data and from moving your data from one iPhone device to another. The customer service is also a great deal for me and I honestly give them 5 stars for that.
I personally struggled with iCloud, finding my docs once they were uploaded, uploading, I felt like I was missing pieces, I was always concerned about losing things.
I like that it exists, and it's good to backup important things. I wish they gave you more space for free.
My account has been hacket but i can not recover all my phone and... lost it.
I love how easy it is to connect all things iCloud with my iPhone. I found this especially useful for backing up my devices and sharing photos.
Most Apple products specifically require iCloud to function properly, which is difficult due to Apple’s lack of specialized software with no alternate options.
It’s easily accessible from my iPhone and even if I don’t have my iPhone I can access on any computer with a secure 2 factor authentication required to verify access, super secure.
It is a pity that there is no student offer as is the case for apple music for example.
It’s literally the best system out there. When you want to save pictures and everything from your old phone iCloud will save all that for you and add it to the next phone which is very convienent.
I enjoy using this cloud storage because it is low priced and is a great place to store all my photos and important documents so that I can free up storage space on my phone and computer.
For me, i have an iPhone and MacBook and what I like about Icloud is the ability of information and data to be seamless integrated from products to products.
It is perfect if you have multiple Apple devices. Helps you integrate and back up all your information while keeping it safe and available.
Good to backup iPhone, Good to transfer files from my phone to computer or vice versa, Good for extra storage space, cheap price.
Overall, I like that iCloud has given me faith in my data being safe, regardless what happens to my devices. I have had a very positive experience so far.
ICloud has by far the best service and data-syncing across devices, and great customer service just seals the deal for me.
It is easy to use, can share your videos and photos on all Apple devices, reliable, secure, encrypted.
I can download and save all my files and documents, photos and PDF files and most of all it keeps it backed up. It was easy to use and get set up.
Overall the benefits allow for simple and intuitive cloud based storage and software solutions.
Spiceworks logo
4.4
559

Server and website monitoring software

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.3
    Features
    4.2
    Customer support
    4.2
Pros and Cons from Spiceworks users   
avatar
avatar
avatar
+15
This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at.
The lack of expansion, the inability to associate it with a proper SQL server instead of their SQLite DB, which caused massive slowdowns as we got more tickets and became a larger organization.
I loved this as a startup MSP and i used it for many many years. The inventory control was an awesome add on as well as the help desk.
Emails sent to Spiceworks are converted to plain text with attachments, so tables and in-line images are lost.
Spiceworks is a wonderful 'all-in-one' helpdesk solution. Providing monitoring, tickets, resource planning, wonderful community and it's all FREE.
It does lack some features that you get from a paid alternative such as Autotask,, things such as integrating into an RMM system.
However this is has been a beast of a program. Reliable and easy for the end user to submit a ticket and easy for the tech team to review and resolve.
Not a lot of features for ticketing. Had some trouble tracking tickets.
One benefit that we love is adding and modifying fields in the ticketing system to keep track of certain information of the customer.
Great library of extensions, integrations, and more. The forums are extremely helpful too.
The UI is amazing, tons of options for the tickets easy to use and they also have an inventory tool and app and the implementation was a breeze.
Easy to use and set up, great for departments just starting off with a helpdesk.
Great tracking of open tickets. Easy to see what has not been completed.
Quite possibly the best free ticketing system for any Service Desk.
It a good tool for small and medium size organizations.
You can use this tool to manage help desk request in your organization without spending a lot of money.
Software reports: see who has what installed and if it fits in the companies guidelines. Seamless integration between ticket creation and purchasing.
As I deal mainly with small to medium sized businesses, this product provides a cost effective basic tool. I do not rely solely on this product though for monitoring critical systems.
This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at.
The lack of expansion, the inability to associate it with a proper SQL server instead of their SQLite DB, which caused massive slowdowns as we got more tickets and became a larger organization.
I loved this as a startup MSP and i used it for many many years. The inventory control was an awesome add on as well as the help desk.
Emails sent to Spiceworks are converted to plain text with attachments, so tables and in-line images are lost.
Spiceworks is a wonderful 'all-in-one' helpdesk solution. Providing monitoring, tickets, resource planning, wonderful community and it's all FREE.
It does lack some features that you get from a paid alternative such as Autotask,, things such as integrating into an RMM system.
However this is has been a beast of a program. Reliable and easy for the end user to submit a ticket and easy for the tech team to review and resolve.
Not a lot of features for ticketing. Had some trouble tracking tickets.
One benefit that we love is adding and modifying fields in the ticketing system to keep track of certain information of the customer.
Great library of extensions, integrations, and more. The forums are extremely helpful too.
The UI is amazing, tons of options for the tickets easy to use and they also have an inventory tool and app and the implementation was a breeze.
Easy to use and set up, great for departments just starting off with a helpdesk.
Great tracking of open tickets. Easy to see what has not been completed.
Quite possibly the best free ticketing system for any Service Desk.
It a good tool for small and medium size organizations.
You can use this tool to manage help desk request in your organization without spending a lot of money.
Software reports: see who has what installed and if it fits in the companies guidelines. Seamless integration between ticket creation and purchasing.
As I deal mainly with small to medium sized businesses, this product provides a cost effective basic tool. I do not rely solely on this product though for monitoring critical systems.
This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at.
The lack of expansion, the inability to associate it with a proper SQL server instead of their SQLite DB, which caused massive slowdowns as we got more tickets and became a larger organization.
I loved this as a startup MSP and i used it for many many years. The inventory control was an awesome add on as well as the help desk.
Emails sent to Spiceworks are converted to plain text with attachments, so tables and in-line images are lost.
Spiceworks is a wonderful 'all-in-one' helpdesk solution. Providing monitoring, tickets, resource planning, wonderful community and it's all FREE.
It does lack some features that you get from a paid alternative such as Autotask,, things such as integrating into an RMM system.
However this is has been a beast of a program. Reliable and easy for the end user to submit a ticket and easy for the tech team to review and resolve.
Not a lot of features for ticketing. Had some trouble tracking tickets.
One benefit that we love is adding and modifying fields in the ticketing system to keep track of certain information of the customer.
Great library of extensions, integrations, and more. The forums are extremely helpful too.
The UI is amazing, tons of options for the tickets easy to use and they also have an inventory tool and app and the implementation was a breeze.
Easy to use and set up, great for departments just starting off with a helpdesk.
Great tracking of open tickets. Easy to see what has not been completed.
Quite possibly the best free ticketing system for any Service Desk.
It a good tool for small and medium size organizations.
You can use this tool to manage help desk request in your organization without spending a lot of money.
Software reports: see who has what installed and if it fits in the companies guidelines. Seamless integration between ticket creation and purchasing.
As I deal mainly with small to medium sized businesses, this product provides a cost effective basic tool. I do not rely solely on this product though for monitoring critical systems.
NinjaOne logo
4.8
203

The Easiest-to-Use Unified IT Operations Solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.8
Pros and Cons from NinjaOne users   
avatar
avatar
avatar
+15
The patch management works great, clients feel confident that we are proactive with important security updates.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.
If I have to come up with a con though, it's that there is no billing portal.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.
We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Great - good trial , great staff, good pricing - ever changing and evolving product.
Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team.
NinjaRMM is fantastic, our engineers productivity have increased.
A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.
I love how affordable and easy to use this software is.
Excellent portal interface, that is so clear and concise for everyone to use.
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
The patch management works great, clients feel confident that we are proactive with important security updates.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.
If I have to come up with a con though, it's that there is no billing portal.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.
We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Great - good trial , great staff, good pricing - ever changing and evolving product.
Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team.
NinjaRMM is fantastic, our engineers productivity have increased.
A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.
I love how affordable and easy to use this software is.
Excellent portal interface, that is so clear and concise for everyone to use.
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
The patch management works great, clients feel confident that we are proactive with important security updates.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.
If I have to come up with a con though, it's that there is no billing portal.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.
We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Great - good trial , great staff, good pricing - ever changing and evolving product.
Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team.
NinjaRMM is fantastic, our engineers productivity have increased.
A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.
I love how affordable and easy to use this software is.
Excellent portal interface, that is so clear and concise for everyone to use.
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
JumpCloud Directory Platform logo
4.7
206

A cloud directory platform for secure access to resources

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.5
Pros and Cons from JumpCloud Directory Platform users   
avatar
+15
Not only is their entire team from sales, to customer success, to engineering, to support amazing, they are very fast to jump on any issues or features you are interested in to help.
Still missing some functionality that we need as an organization.
Easy integration with my UniFi (UID) service. Amazing UI and perfect documentation.
At times the instructions can seem vague and maybe presume too much.
JumpCloud is by far the best solution for those smaller businesses that don't have the time or the budget for a dedicated IT team.
Not having to maintain an internal LDAP directory has been a substantial burden that was lifted by JumpCloud.
I have been very happy with the price and reliability of the services that I need from JumpCloud. I don't use them all, but what I do use, I use extensively.
Importing users from Gsuite which was the main system that housed all our users centrally was simple, albeit lacking granular import options (such as ignore mailgroups etc).
JumpCloud has helped Octane solve so many issues that I didn't even know I needed to solve. And on top of that their support team and our account manager are the absolute best.
Fantastic replacement for active directory and moving your on-premise IT infrastructure into the cloud.
Jumpclouds offering has great features and helps simplify the central user management issue we had.
The services are very good and I only remember one incident that directly affected me, but the jumpcloud support resolved it quickly.
The product has constantly been improving over the 2 years we have used it. Set-up is fairly easy and it was pretty simple to roll-out.
Ease of use for SMB's, changes are reflected instantly, free for up to 10 users forever makes trialing trivial, and MDM features across Windows and Macs are uniquely useful.
This software was very easy to use and set up. Customer Service was great during the set up process.
Great UI, self explanatory, fast and works in almost any browser (desktop and mobile). The ease of use is incredible.
Jumcloud is really easy to use. About implementation perspective - It has all type documentation to integrate with any kind of applications.
Our inquiries are responded to quickly, and we are kept in the loop on a monthly basis, or more frequently if necessary, of any changes and what the roadmap looks like.
Not only is their entire team from sales, to customer success, to engineering, to support amazing, they are very fast to jump on any issues or features you are interested in to help.
Still missing some functionality that we need as an organization.
Easy integration with my UniFi (UID) service. Amazing UI and perfect documentation.
At times the instructions can seem vague and maybe presume too much.
JumpCloud is by far the best solution for those smaller businesses that don't have the time or the budget for a dedicated IT team.
Not having to maintain an internal LDAP directory has been a substantial burden that was lifted by JumpCloud.
I have been very happy with the price and reliability of the services that I need from JumpCloud. I don't use them all, but what I do use, I use extensively.
Importing users from Gsuite which was the main system that housed all our users centrally was simple, albeit lacking granular import options (such as ignore mailgroups etc).
JumpCloud has helped Octane solve so many issues that I didn't even know I needed to solve. And on top of that their support team and our account manager are the absolute best.
Fantastic replacement for active directory and moving your on-premise IT infrastructure into the cloud.
Jumpclouds offering has great features and helps simplify the central user management issue we had.
The services are very good and I only remember one incident that directly affected me, but the jumpcloud support resolved it quickly.
The product has constantly been improving over the 2 years we have used it. Set-up is fairly easy and it was pretty simple to roll-out.
Ease of use for SMB's, changes are reflected instantly, free for up to 10 users forever makes trialing trivial, and MDM features across Windows and Macs are uniquely useful.
This software was very easy to use and set up. Customer Service was great during the set up process.
Great UI, self explanatory, fast and works in almost any browser (desktop and mobile). The ease of use is incredible.
Jumcloud is really easy to use. About implementation perspective - It has all type documentation to integrate with any kind of applications.
Our inquiries are responded to quickly, and we are kept in the loop on a monthly basis, or more frequently if necessary, of any changes and what the roadmap looks like.
Not only is their entire team from sales, to customer success, to engineering, to support amazing, they are very fast to jump on any issues or features you are interested in to help.
Still missing some functionality that we need as an organization.
Easy integration with my UniFi (UID) service. Amazing UI and perfect documentation.
At times the instructions can seem vague and maybe presume too much.
JumpCloud is by far the best solution for those smaller businesses that don't have the time or the budget for a dedicated IT team.
Not having to maintain an internal LDAP directory has been a substantial burden that was lifted by JumpCloud.
I have been very happy with the price and reliability of the services that I need from JumpCloud. I don't use them all, but what I do use, I use extensively.
Importing users from Gsuite which was the main system that housed all our users centrally was simple, albeit lacking granular import options (such as ignore mailgroups etc).
JumpCloud has helped Octane solve so many issues that I didn't even know I needed to solve. And on top of that their support team and our account manager are the absolute best.
Fantastic replacement for active directory and moving your on-premise IT infrastructure into the cloud.
Jumpclouds offering has great features and helps simplify the central user management issue we had.
The services are very good and I only remember one incident that directly affected me, but the jumpcloud support resolved it quickly.
The product has constantly been improving over the 2 years we have used it. Set-up is fairly easy and it was pretty simple to roll-out.
Ease of use for SMB's, changes are reflected instantly, free for up to 10 users forever makes trialing trivial, and MDM features across Windows and Macs are uniquely useful.
This software was very easy to use and set up. Customer Service was great during the set up process.
Great UI, self explanatory, fast and works in almost any browser (desktop and mobile). The ease of use is incredible.
Jumcloud is really easy to use. About implementation perspective - It has all type documentation to integrate with any kind of applications.
Our inquiries are responded to quickly, and we are kept in the loop on a monthly basis, or more frequently if necessary, of any changes and what the roadmap looks like.
PRTG Network Monitor logo
4.6
218

Network Monitoring For Serious Professionals

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.5
    Customer support
    4.3
Pros and Cons from PRTG Network Monitor users   
avatar
avatar
avatar
+15
Easy to use, the free version of the software provides a good number of sensors to work with and easy to integrate.
They sporadically experienced strange bandwidth problems and the cable provider didn't solve the problem within months.
The customer service is fantastic. It's very configurable and once you learn the basic setup it's easy to set up new systems and services.
After paying them for support all this time I am done with this company, they are a scam.
I love the licensing model for PRTG. I can just buy a bulk set of sensors and then I can "spend" those sensors in any way that I like.
Windows based, and sometimes it's awkward to manage lots of linux machines with it - especially when the monitoring requires scripts to run on the remote machines.
Great for proactive monitoring or short term troubleshooting of network issues.
Initial configuration for first time user may be a little confusing. Pricing is also on the high end.
PRTG has a lot of customization ability and can monitor almost anything with the right know how. From very simple stuff like SNMP to script based monitoring and alerting this software can do anything.
The free version software is also of high quality. Very easy to discover devices on your network.
Great Software easy to use and get up and running in minutes.
Very good features to monitor and probe network devices for uptime and alerts. Ticketing system and Notification system.
It is software that helps simple monitoring of prtg systems. Prtg is very easy to use and install.
The dashboards with clear warnings combined with email notifications give us a clear picture of trouble spots.
I work in IT and have promoted your software to many small businesses as it is so easy to integrate and give valuable information regarding local networks.
The ability to quickly create monitors and configure alarms based on those monitors.
Product was good but customer support is not on prompt.
If you make sure your infrastructure fits within PRTG's pricing model and you do not go over the # of sensors you buy, it can be a valuable asset in daily Sysadmin life.
Easy to use, the free version of the software provides a good number of sensors to work with and easy to integrate.
They sporadically experienced strange bandwidth problems and the cable provider didn't solve the problem within months.
The customer service is fantastic. It's very configurable and once you learn the basic setup it's easy to set up new systems and services.
After paying them for support all this time I am done with this company, they are a scam.
I love the licensing model for PRTG. I can just buy a bulk set of sensors and then I can "spend" those sensors in any way that I like.
Windows based, and sometimes it's awkward to manage lots of linux machines with it - especially when the monitoring requires scripts to run on the remote machines.
Great for proactive monitoring or short term troubleshooting of network issues.
Initial configuration for first time user may be a little confusing. Pricing is also on the high end.
PRTG has a lot of customization ability and can monitor almost anything with the right know how. From very simple stuff like SNMP to script based monitoring and alerting this software can do anything.
The free version software is also of high quality. Very easy to discover devices on your network.
Great Software easy to use and get up and running in minutes.
Very good features to monitor and probe network devices for uptime and alerts. Ticketing system and Notification system.
It is software that helps simple monitoring of prtg systems. Prtg is very easy to use and install.
The dashboards with clear warnings combined with email notifications give us a clear picture of trouble spots.
I work in IT and have promoted your software to many small businesses as it is so easy to integrate and give valuable information regarding local networks.
The ability to quickly create monitors and configure alarms based on those monitors.
Product was good but customer support is not on prompt.
If you make sure your infrastructure fits within PRTG's pricing model and you do not go over the # of sensors you buy, it can be a valuable asset in daily Sysadmin life.
Easy to use, the free version of the software provides a good number of sensors to work with and easy to integrate.
They sporadically experienced strange bandwidth problems and the cable provider didn't solve the problem within months.
The customer service is fantastic. It's very configurable and once you learn the basic setup it's easy to set up new systems and services.
After paying them for support all this time I am done with this company, they are a scam.
I love the licensing model for PRTG. I can just buy a bulk set of sensors and then I can "spend" those sensors in any way that I like.
Windows based, and sometimes it's awkward to manage lots of linux machines with it - especially when the monitoring requires scripts to run on the remote machines.
Great for proactive monitoring or short term troubleshooting of network issues.
Initial configuration for first time user may be a little confusing. Pricing is also on the high end.
PRTG has a lot of customization ability and can monitor almost anything with the right know how. From very simple stuff like SNMP to script based monitoring and alerting this software can do anything.
The free version software is also of high quality. Very easy to discover devices on your network.
Great Software easy to use and get up and running in minutes.
Very good features to monitor and probe network devices for uptime and alerts. Ticketing system and Notification system.
It is software that helps simple monitoring of prtg systems. Prtg is very easy to use and install.
The dashboards with clear warnings combined with email notifications give us a clear picture of trouble spots.
I work in IT and have promoted your software to many small businesses as it is so easy to integrate and give valuable information regarding local networks.
The ability to quickly create monitors and configure alarms based on those monitors.
Product was good but customer support is not on prompt.
If you make sure your infrastructure fits within PRTG's pricing model and you do not go over the # of sensors you buy, it can be a valuable asset in daily Sysadmin life.
Splunk Enterprise logo
4.6
221

Machine data management and analytics

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.1
    Features
    4.5
    Customer support
    4.3
Pros and Cons from Splunk Enterprise users   
avatar
avatar
avatar
+15
A very effective log analyzer and the part I love most is the infrastructure monitoring. A proactive monitor and alert generator for our Critical Production Environment.
I feel debugging is difficult. Drop down or drag and drop functions should be made available because it's difficult to keep track and remember syntax of functions and it's usage.
Splunk provides a very flexible solution for helping you gather huge amount of data and then setting up alerts and configuring reports which helps you in converting data into an actionable insight.
We use spluk for datamining, particularly bad password attempts.
Data retrieval and visualisation is nice and easy if you know the right querying process. Machine Learning supports enhances performance for the cloud, especially.
Splunk is widely used for manipulation of data and we encounter the use of this tool almostl twice a week.
The most useful thing about Splunk is the ease of integration with application.
Difficult to implement until all moving parts are understood. Steep learning curve for beginners.
It is a great solution and they are constantly innovating.
Setting up plugins and integrating with any tool that needs monitoring is pretty easy. Technical support for the Splunk is very quick as they have a dedicated staff for that.
Great company, great company, amazing high price tag.
The timestamp resolution is precise making it easier to track down race conditions. The reporting and pivot tables are powerful ways to visualize frequency of api calls once you learn the syntax.
Complexity of queries to discover very specific correlations, date and time range accuracy, beautiful graphing capabilities.
Ease of use, you can extract any kind of information using commands provided by the software vendor.
Great, wholistic centralized monitoring solution.
Great crawling software for data and visualization software.
Splunk is very easy to use due to high community support and many video tutorials available online for new users to learn. Functionalities are robust and simple to use.
Overall i like the product but as the user base grows the logs grows too. This busts the limits of the licensing.
A very effective log analyzer and the part I love most is the infrastructure monitoring. A proactive monitor and alert generator for our Critical Production Environment.
I feel debugging is difficult. Drop down or drag and drop functions should be made available because it's difficult to keep track and remember syntax of functions and it's usage.
Splunk provides a very flexible solution for helping you gather huge amount of data and then setting up alerts and configuring reports which helps you in converting data into an actionable insight.
We use spluk for datamining, particularly bad password attempts.
Data retrieval and visualisation is nice and easy if you know the right querying process. Machine Learning supports enhances performance for the cloud, especially.
Splunk is widely used for manipulation of data and we encounter the use of this tool almostl twice a week.
The most useful thing about Splunk is the ease of integration with application.
Difficult to implement until all moving parts are understood. Steep learning curve for beginners.
It is a great solution and they are constantly innovating.
Setting up plugins and integrating with any tool that needs monitoring is pretty easy. Technical support for the Splunk is very quick as they have a dedicated staff for that.
Great company, great company, amazing high price tag.
The timestamp resolution is precise making it easier to track down race conditions. The reporting and pivot tables are powerful ways to visualize frequency of api calls once you learn the syntax.
Complexity of queries to discover very specific correlations, date and time range accuracy, beautiful graphing capabilities.
Ease of use, you can extract any kind of information using commands provided by the software vendor.
Great, wholistic centralized monitoring solution.
Great crawling software for data and visualization software.
Splunk is very easy to use due to high community support and many video tutorials available online for new users to learn. Functionalities are robust and simple to use.
Overall i like the product but as the user base grows the logs grows too. This busts the limits of the licensing.
A very effective log analyzer and the part I love most is the infrastructure monitoring. A proactive monitor and alert generator for our Critical Production Environment.
I feel debugging is difficult. Drop down or drag and drop functions should be made available because it's difficult to keep track and remember syntax of functions and it's usage.
Splunk provides a very flexible solution for helping you gather huge amount of data and then setting up alerts and configuring reports which helps you in converting data into an actionable insight.
We use spluk for datamining, particularly bad password attempts.
Data retrieval and visualisation is nice and easy if you know the right querying process. Machine Learning supports enhances performance for the cloud, especially.
Splunk is widely used for manipulation of data and we encounter the use of this tool almostl twice a week.
The most useful thing about Splunk is the ease of integration with application.
Difficult to implement until all moving parts are understood. Steep learning curve for beginners.
It is a great solution and they are constantly innovating.
Setting up plugins and integrating with any tool that needs monitoring is pretty easy. Technical support for the Splunk is very quick as they have a dedicated staff for that.
Great company, great company, amazing high price tag.
The timestamp resolution is precise making it easier to track down race conditions. The reporting and pivot tables are powerful ways to visualize frequency of api calls once you learn the syntax.
Complexity of queries to discover very specific correlations, date and time range accuracy, beautiful graphing capabilities.
Ease of use, you can extract any kind of information using commands provided by the software vendor.
Great, wholistic centralized monitoring solution.
Great crawling software for data and visualization software.
Splunk is very easy to use due to high community support and many video tutorials available online for new users to learn. Functionalities are robust and simple to use.
Overall i like the product but as the user base grows the logs grows too. This busts the limits of the licensing.
Datadog logo

Datadog

4.6
237

Cloud-Scale Monitoring Platform For Dev, Sec, and Ops teams.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.2
    Features
    4.5
    Customer support
    4.2
Pros and Cons from Datadog users   
avatar
avatar
avatar
+15
This application monitors my data in the most efficient and easy way. The overall experience is wonderful for me and I would definitely recommend investing into this software.
Had similar problem with another product and they could tell me the exact lines of the config and registry that needed changing.
Datadog is an amazing cloud monitoring solution that provides great insight and alerting for our platform.
Very poor set of solutions for Microsoft Azure monitoring. Very hard for new users, documentation is not very straightforward, so you'll need to spend a lit of time communicationg with support.
So nice to have that event stream and subscriptions. And it's very easy to share your findings with colleagues.
Sometimes it is very difficult to understand the graph report and it is bit technical to use. The various metric types require a little bit of reading and understanding.
Overall experience has been great overall as our account managers will always do their best to try to meet our requirements and needs.
We have been using DataDog to monitor our lambda logs for errors as well as keep track of load and uptime on various RDS and EC2/Fargate instances.
Great web monitoring tool if you have the time to dig into all the options and settings. The user interface is really professional and good looking and the charts and graphs are well thought out.
The easy to setup dashboards as well as the built-in options are a huge plus. Integrations and monitoring/alerting options are also worth taking advantage of.
Good customer service easy integration to the platform for its use and do not need a lot of work to understand it easy to configure and very personalized.
Choosing to use Datadog made my work so much easier to accomplish. The logs analysis is one of the best thing that I can have in order to monitor my projects performance and health.
I use DataDog a ton throughout my day to monitor customer service queues and it’s amazing.
It allows you to use personalized counters for metrics you can set in your code. It' s great to see app performance during product launching.
Rich features, well-documented functionality, easy to use UI, being able to create custom dashboards that can integrate with hundreds of tools.
Extremely easy and user friendly monitoring tool and syncs up with AWS very easily. It has a dash board, alerting and visualization of metrics.
It´s very useful to use it as TV Dashboards of Apps health.
The vast no of integration you can do with your cloud, whether its AWS Azure or Google, is phenomenal. The pre installed dashboards really help to set it up quickly.
This application monitors my data in the most efficient and easy way. The overall experience is wonderful for me and I would definitely recommend investing into this software.
Had similar problem with another product and they could tell me the exact lines of the config and registry that needed changing.
Datadog is an amazing cloud monitoring solution that provides great insight and alerting for our platform.
Very poor set of solutions for Microsoft Azure monitoring. Very hard for new users, documentation is not very straightforward, so you'll need to spend a lit of time communicationg with support.
So nice to have that event stream and subscriptions. And it's very easy to share your findings with colleagues.
Sometimes it is very difficult to understand the graph report and it is bit technical to use. The various metric types require a little bit of reading and understanding.
Overall experience has been great overall as our account managers will always do their best to try to meet our requirements and needs.
We have been using DataDog to monitor our lambda logs for errors as well as keep track of load and uptime on various RDS and EC2/Fargate instances.
Great web monitoring tool if you have the time to dig into all the options and settings. The user interface is really professional and good looking and the charts and graphs are well thought out.
The easy to setup dashboards as well as the built-in options are a huge plus. Integrations and monitoring/alerting options are also worth taking advantage of.
Good customer service easy integration to the platform for its use and do not need a lot of work to understand it easy to configure and very personalized.
Choosing to use Datadog made my work so much easier to accomplish. The logs analysis is one of the best thing that I can have in order to monitor my projects performance and health.
I use DataDog a ton throughout my day to monitor customer service queues and it’s amazing.
It allows you to use personalized counters for metrics you can set in your code. It' s great to see app performance during product launching.
Rich features, well-documented functionality, easy to use UI, being able to create custom dashboards that can integrate with hundreds of tools.
Extremely easy and user friendly monitoring tool and syncs up with AWS very easily. It has a dash board, alerting and visualization of metrics.
It´s very useful to use it as TV Dashboards of Apps health.
The vast no of integration you can do with your cloud, whether its AWS Azure or Google, is phenomenal. The pre installed dashboards really help to set it up quickly.
This application monitors my data in the most efficient and easy way. The overall experience is wonderful for me and I would definitely recommend investing into this software.
Had similar problem with another product and they could tell me the exact lines of the config and registry that needed changing.
Datadog is an amazing cloud monitoring solution that provides great insight and alerting for our platform.
Very poor set of solutions for Microsoft Azure monitoring. Very hard for new users, documentation is not very straightforward, so you'll need to spend a lit of time communicationg with support.
So nice to have that event stream and subscriptions. And it's very easy to share your findings with colleagues.
Sometimes it is very difficult to understand the graph report and it is bit technical to use. The various metric types require a little bit of reading and understanding.
Overall experience has been great overall as our account managers will always do their best to try to meet our requirements and needs.
We have been using DataDog to monitor our lambda logs for errors as well as keep track of load and uptime on various RDS and EC2/Fargate instances.
Great web monitoring tool if you have the time to dig into all the options and settings. The user interface is really professional and good looking and the charts and graphs are well thought out.
The easy to setup dashboards as well as the built-in options are a huge plus. Integrations and monitoring/alerting options are also worth taking advantage of.
Good customer service easy integration to the platform for its use and do not need a lot of work to understand it easy to configure and very personalized.
Choosing to use Datadog made my work so much easier to accomplish. The logs analysis is one of the best thing that I can have in order to monitor my projects performance and health.
I use DataDog a ton throughout my day to monitor customer service queues and it’s amazing.
It allows you to use personalized counters for metrics you can set in your code. It' s great to see app performance during product launching.
Rich features, well-documented functionality, easy to use UI, being able to create custom dashboards that can integrate with hundreds of tools.
Extremely easy and user friendly monitoring tool and syncs up with AWS very easily. It has a dash board, alerting and visualization of metrics.
It´s very useful to use it as TV Dashboards of Apps health.
The vast no of integration you can do with your cloud, whether its AWS Azure or Google, is phenomenal. The pre installed dashboards really help to set it up quickly.
PagerDuty logo
4.6
210

Incident Management & Operations Performance Software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.3
    Features
    4.4
    Customer support
    4.3
Pros and Cons from PagerDuty users   
+15
The ability to to have the information displayed and on the go with the App is great for us as we can engage with stakeholders and its bought in consistency for out out of hours team on alerting.
We also suffer during outages for the lack of a "acknowledge all incoming pages" button.
Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.
Once I actually closed an incident of another person, mistakenly. Yes it was my mistake and perhaps my IT department's configuration mistake, but the UI shows me these incidents.
Love the on-call rota, the ability to schedule overrides and multiple call out hierarchies. The wide range of alerts and abilities to interact with the product via multiple channels.
We badly need a "current status, open incident" that auto-acks whatever comes in and, say, converts them to summary push-notifications or some other "just an FYI, this other stuff happened" digest.
Very good, has assisted in ensuring I provide good customer service as well as life-saving support.
The word service itself is misleading for the users.
There is a good amount of features and integrations. It seems to be reliable.
Very happy with the product. The UX is better than most competitors.
It’s easy to use and the UI is great. Linking pager duty with a lot of tools make it worth using.
A big number of way you could be notified about the accident (really love the SMS and phone alerts). Ability to make schedules and on-call rotations, setting up maintenance windows.
Overall experience has been very seamless. Very easy to setup and use.
It is user friendly and understanding of this software is quite easy.
We can see the history of alerts and to come to a conclusion and fix it for a long term. They have a great support team.
The notifications are clear and concise, it is easy to respond to, mute and investigate alerts. The apps interface is sleek and easily understandable.
It provides a quick and efficient means to notify tier 3 support and On Call resources assigned to facilitate system outages.
PagerDuty helps us keep track of our incidents efficiently and saves us money by allowing us to quickly escalate events and respond to emergencies as soon as they occur.
The ability to to have the information displayed and on the go with the App is great for us as we can engage with stakeholders and its bought in consistency for out out of hours team on alerting.
We also suffer during outages for the lack of a "acknowledge all incoming pages" button.
Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.
Once I actually closed an incident of another person, mistakenly. Yes it was my mistake and perhaps my IT department's configuration mistake, but the UI shows me these incidents.
Love the on-call rota, the ability to schedule overrides and multiple call out hierarchies. The wide range of alerts and abilities to interact with the product via multiple channels.
We badly need a "current status, open incident" that auto-acks whatever comes in and, say, converts them to summary push-notifications or some other "just an FYI, this other stuff happened" digest.
Very good, has assisted in ensuring I provide good customer service as well as life-saving support.
The word service itself is misleading for the users.
There is a good amount of features and integrations. It seems to be reliable.
Very happy with the product. The UX is better than most competitors.
It’s easy to use and the UI is great. Linking pager duty with a lot of tools make it worth using.
A big number of way you could be notified about the accident (really love the SMS and phone alerts). Ability to make schedules and on-call rotations, setting up maintenance windows.
Overall experience has been very seamless. Very easy to setup and use.
It is user friendly and understanding of this software is quite easy.
We can see the history of alerts and to come to a conclusion and fix it for a long term. They have a great support team.
The notifications are clear and concise, it is easy to respond to, mute and investigate alerts. The apps interface is sleek and easily understandable.
It provides a quick and efficient means to notify tier 3 support and On Call resources assigned to facilitate system outages.
PagerDuty helps us keep track of our incidents efficiently and saves us money by allowing us to quickly escalate events and respond to emergencies as soon as they occur.
The ability to to have the information displayed and on the go with the App is great for us as we can engage with stakeholders and its bought in consistency for out out of hours team on alerting.
We also suffer during outages for the lack of a "acknowledge all incoming pages" button.
Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.
Once I actually closed an incident of another person, mistakenly. Yes it was my mistake and perhaps my IT department's configuration mistake, but the UI shows me these incidents.
Love the on-call rota, the ability to schedule overrides and multiple call out hierarchies. The wide range of alerts and abilities to interact with the product via multiple channels.
We badly need a "current status, open incident" that auto-acks whatever comes in and, say, converts them to summary push-notifications or some other "just an FYI, this other stuff happened" digest.
Very good, has assisted in ensuring I provide good customer service as well as life-saving support.
The word service itself is misleading for the users.
There is a good amount of features and integrations. It seems to be reliable.
Very happy with the product. The UX is better than most competitors.
It’s easy to use and the UI is great. Linking pager duty with a lot of tools make it worth using.
A big number of way you could be notified about the accident (really love the SMS and phone alerts). Ability to make schedules and on-call rotations, setting up maintenance windows.
Overall experience has been very seamless. Very easy to setup and use.
It is user friendly and understanding of this software is quite easy.
We can see the history of alerts and to come to a conclusion and fix it for a long term. They have a great support team.
The notifications are clear and concise, it is easy to respond to, mute and investigate alerts. The apps interface is sleek and easily understandable.
It provides a quick and efficient means to notify tier 3 support and On Call resources assigned to facilitate system outages.
PagerDuty helps us keep track of our incidents efficiently and saves us money by allowing us to quickly escalate events and respond to emergencies as soon as they occur.
Pulseway logo
4.7
182

All-in-one remote IT monitoring and management platform.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.5
    Customer support
    4.7
Pros and Cons from Pulseway users   
avatar
avatar
avatar
+15
Pulseway has THE best mobile RMM available, combined with their other services and add-on it makes for on of the best or the best MSP tools out there.
Difficult to uninstall sometimes. I am having trouble uninstalling from one particular PC.
The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications.
The file transfer for remote control sessions is horrible. You can't sort or manage files, you can't type a directory path, you can't send directories.
Good monitoring tools and automation of tasks, good combination of features overall. Especially like having the PSA integration.
I do miss grouping capabilities when working with antivirus menu.
Biggest pro is the ease of use, the good web-app and the great mobile-app.
Some lag in functionality as it is a cloud product but not enough to put me off.
The Pulseway Help site: https://www.pulseway.com/resource-centre is a good resource. Overall for the price, Pulseway is an exceptional value.
The dashboard used as an info monitor in our Helpdesk, so we are aware of any issues, in a matter of a few minutes. Patching servers is super easy.
Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.
Mobile app is awesome, implementation is easy - so anyone should be able to configure this, even those less experienced people.
Monitoring and reporting are very customisable. I like the ability to be in touch with logged in users using remote chat.
It is managing all of our distributed computers. Even more impressive has been the customer support.
What I like about Pulseway is that it is easy to use.
This is the best product for my small business. With the integration of StorageCraft and Remote Desktop I am able to keep an eye on all my clients needs.
Its easy to monitor whatever we chose. Also it's super cool, to be able to call a costumer, almost at the same time a notification pops up, to tell them, that we are aware of the problem.
Solves my most used services and helpes me keep an very easy overview. I use Pulseway to install antivirus due to the fast implentation.
Pulseway has THE best mobile RMM available, combined with their other services and add-on it makes for on of the best or the best MSP tools out there.
Difficult to uninstall sometimes. I am having trouble uninstalling from one particular PC.
The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications.
The file transfer for remote control sessions is horrible. You can't sort or manage files, you can't type a directory path, you can't send directories.
Good monitoring tools and automation of tasks, good combination of features overall. Especially like having the PSA integration.
I do miss grouping capabilities when working with antivirus menu.
Biggest pro is the ease of use, the good web-app and the great mobile-app.
Some lag in functionality as it is a cloud product but not enough to put me off.
The Pulseway Help site: https://www.pulseway.com/resource-centre is a good resource. Overall for the price, Pulseway is an exceptional value.
The dashboard used as an info monitor in our Helpdesk, so we are aware of any issues, in a matter of a few minutes. Patching servers is super easy.
Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.
Mobile app is awesome, implementation is easy - so anyone should be able to configure this, even those less experienced people.
Monitoring and reporting are very customisable. I like the ability to be in touch with logged in users using remote chat.
It is managing all of our distributed computers. Even more impressive has been the customer support.
What I like about Pulseway is that it is easy to use.
This is the best product for my small business. With the integration of StorageCraft and Remote Desktop I am able to keep an eye on all my clients needs.
Its easy to monitor whatever we chose. Also it's super cool, to be able to call a costumer, almost at the same time a notification pops up, to tell them, that we are aware of the problem.
Solves my most used services and helpes me keep an very easy overview. I use Pulseway to install antivirus due to the fast implentation.
Pulseway has THE best mobile RMM available, combined with their other services and add-on it makes for on of the best or the best MSP tools out there.
Difficult to uninstall sometimes. I am having trouble uninstalling from one particular PC.
The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications.
The file transfer for remote control sessions is horrible. You can't sort or manage files, you can't type a directory path, you can't send directories.
Good monitoring tools and automation of tasks, good combination of features overall. Especially like having the PSA integration.
I do miss grouping capabilities when working with antivirus menu.
Biggest pro is the ease of use, the good web-app and the great mobile-app.
Some lag in functionality as it is a cloud product but not enough to put me off.
The Pulseway Help site: https://www.pulseway.com/resource-centre is a good resource. Overall for the price, Pulseway is an exceptional value.
The dashboard used as an info monitor in our Helpdesk, so we are aware of any issues, in a matter of a few minutes. Patching servers is super easy.
Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.
Mobile app is awesome, implementation is easy - so anyone should be able to configure this, even those less experienced people.
Monitoring and reporting are very customisable. I like the ability to be in touch with logged in users using remote chat.
It is managing all of our distributed computers. Even more impressive has been the customer support.
What I like about Pulseway is that it is easy to use.
This is the best product for my small business. With the integration of StorageCraft and Remote Desktop I am able to keep an eye on all my clients needs.
Its easy to monitor whatever we chose. Also it's super cool, to be able to call a costumer, almost at the same time a notification pops up, to tell them, that we are aware of the problem.
Solves my most used services and helpes me keep an very easy overview. I use Pulseway to install antivirus due to the fast implentation.
cPanel & WHM logo
4.7
149

Server management software for small and medium businesses

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.8
    Customer support
    4.1
Pros and Cons from cPanel & WHM users   
avatar
avatar
avatar
+15
It's a great software with great features and you can easily manage either the clients websites or your business ones easily.
The update process always feels risky, and the methods of implemnting nginx just feel awkward.
I think the API is by far the best of this software, it allows a great deal of automation.
It your internet connection is weak you may keep getting logged out.
I like that it's easy to use and that you can manage all your websites or clients websites from an easy interface.
I find it a bit tricky to figure out at first and seems to lag a tad.
My overall experience has been very good, cPanel and WHM allow you to achieve all of your digital marketing needs and client-side requirements for hosting, web development and emails.
CPanel is just ubiquitous to me when I consider hosting in general. Over the years I have had to use proprietary stuff from GoDaddy and many others but they were all CRAP.
It's like a perfect couple that fulfill each other.
It is best for beginners in programming. Low cost, easy to understand than Plesk.
CPanel's best feature, though, is the ease of use.
CPanel is a great product that makes it extremely easy to manage your own servers, DNS records as well as emails and clients websites.
It seamlessly integrates with other services providing you with an extremely easy to use interface while also providing exceptional service to your clients.
EasyApache is the best software for me, because I can easily provision different extensions for different PHP versions and then select multiple versions of PHP for each domain.
It makes management a walk in the park, as its GUI is a great way to deal with actions that would otherwise require using terminal and typing in endless commands.
It's familiarity and ease of use means that nearly every web host I use is a matter of choosing based on service and pricing rather than ease-of-use.
Support is great, the community also is very helpful. But apart from that, the interface makes it really easy to set things up.
When that fail there tech support is by far the best i have dealt with in owning my company in the course of 16 years.
It's a great software with great features and you can easily manage either the clients websites or your business ones easily.
The update process always feels risky, and the methods of implemnting nginx just feel awkward.
I think the API is by far the best of this software, it allows a great deal of automation.
It your internet connection is weak you may keep getting logged out.
I like that it's easy to use and that you can manage all your websites or clients websites from an easy interface.
I find it a bit tricky to figure out at first and seems to lag a tad.
My overall experience has been very good, cPanel and WHM allow you to achieve all of your digital marketing needs and client-side requirements for hosting, web development and emails.
CPanel is just ubiquitous to me when I consider hosting in general. Over the years I have had to use proprietary stuff from GoDaddy and many others but they were all CRAP.
It's like a perfect couple that fulfill each other.
It is best for beginners in programming. Low cost, easy to understand than Plesk.
CPanel's best feature, though, is the ease of use.
CPanel is a great product that makes it extremely easy to manage your own servers, DNS records as well as emails and clients websites.
It seamlessly integrates with other services providing you with an extremely easy to use interface while also providing exceptional service to your clients.
EasyApache is the best software for me, because I can easily provision different extensions for different PHP versions and then select multiple versions of PHP for each domain.
It makes management a walk in the park, as its GUI is a great way to deal with actions that would otherwise require using terminal and typing in endless commands.
It's familiarity and ease of use means that nearly every web host I use is a matter of choosing based on service and pricing rather than ease-of-use.
Support is great, the community also is very helpful. But apart from that, the interface makes it really easy to set things up.
When that fail there tech support is by far the best i have dealt with in owning my company in the course of 16 years.
It's a great software with great features and you can easily manage either the clients websites or your business ones easily.
The update process always feels risky, and the methods of implemnting nginx just feel awkward.
I think the API is by far the best of this software, it allows a great deal of automation.
It your internet connection is weak you may keep getting logged out.
I like that it's easy to use and that you can manage all your websites or clients websites from an easy interface.
I find it a bit tricky to figure out at first and seems to lag a tad.
My overall experience has been very good, cPanel and WHM allow you to achieve all of your digital marketing needs and client-side requirements for hosting, web development and emails.
CPanel is just ubiquitous to me when I consider hosting in general. Over the years I have had to use proprietary stuff from GoDaddy and many others but they were all CRAP.
It's like a perfect couple that fulfill each other.
It is best for beginners in programming. Low cost, easy to understand than Plesk.
CPanel's best feature, though, is the ease of use.
CPanel is a great product that makes it extremely easy to manage your own servers, DNS records as well as emails and clients websites.
It seamlessly integrates with other services providing you with an extremely easy to use interface while also providing exceptional service to your clients.
EasyApache is the best software for me, because I can easily provision different extensions for different PHP versions and then select multiple versions of PHP for each domain.
It makes management a walk in the park, as its GUI is a great way to deal with actions that would otherwise require using terminal and typing in endless commands.
It's familiarity and ease of use means that nearly every web host I use is a matter of choosing based on service and pricing rather than ease-of-use.
Support is great, the community also is very helpful. But apart from that, the interface makes it really easy to set things up.
When that fail there tech support is by far the best i have dealt with in owning my company in the course of 16 years.
AVG Internet Security Business Edition logo
4.3
280

Cybersecurity platform for small and midsize businesses

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.2
Pros and Cons from AVG Internet Security Business Edition users   
avatar
avatar
avatar
+15
Excellent product and easy to use, well trusted, and gets the job done. You will be very happy with it.
Once the competitors stole my banking information there was no going back and I stuck with aVG.
I love how avg helps by keeping my phone/computer safe from any kind of harm. Its the best internet security software on the planet.
Avg prevents some softwares to be installed on my PC which it feels they are threats or maybe those softwares are a problem.
It is very fast, dependable for windows users and does a good job protecting. The interface of it is very simple and straight forward and good for beginners with virus protection programs.
Also we hated the aggressiveness of advertising in the free version.
I am absolutely positive that it has saved us from many viruses and hackers. I love it qnd would recommend it to anyone.
AVG warns on time when there is something that might cause harm to my computer.
I like it can detect the most recent virus and threats and make my laptop super safe. It is easy to use and well integrated into Win 10.
It is a great option for a very low price. For those who have a small business, it is a great option.
I started using AVG in 2001 when the guy running the IT Dept. at the organization I was working for at the time recommended it. What was really attractive about it was that it was FREE.
It does the basic scanning good, has scannig for android too which is a very good feature. It also provides api for virus scanning.
I love the fact that not only does AVG protects you from the virus but it also speeds up your device and gets rid of things you don't need. It has gave me peace of mind.
One of the greatest security suites in the market with one of the best detection rates.
Real time scanning with the option to target certain important areas, plus good customer service.
The monthly cost is very affordable. The software doesn't impact computer performance, which is important when running other performance intensive software.
Advanced users can finetune scan locations for more security and even a basic user will find it very easy to improve their system security using this easy to use tool.
Overall AVG is a good choice, but would not be my preferred solution. I did have a good experience with their customer support team though.
Excellent product and easy to use, well trusted, and gets the job done. You will be very happy with it.
Once the competitors stole my banking information there was no going back and I stuck with aVG.
I love how avg helps by keeping my phone/computer safe from any kind of harm. Its the best internet security software on the planet.
Avg prevents some softwares to be installed on my PC which it feels they are threats or maybe those softwares are a problem.
It is very fast, dependable for windows users and does a good job protecting. The interface of it is very simple and straight forward and good for beginners with virus protection programs.
Also we hated the aggressiveness of advertising in the free version.
I am absolutely positive that it has saved us from many viruses and hackers. I love it qnd would recommend it to anyone.
AVG warns on time when there is something that might cause harm to my computer.
I like it can detect the most recent virus and threats and make my laptop super safe. It is easy to use and well integrated into Win 10.
It is a great option for a very low price. For those who have a small business, it is a great option.
I started using AVG in 2001 when the guy running the IT Dept. at the organization I was working for at the time recommended it. What was really attractive about it was that it was FREE.
It does the basic scanning good, has scannig for android too which is a very good feature. It also provides api for virus scanning.
I love the fact that not only does AVG protects you from the virus but it also speeds up your device and gets rid of things you don't need. It has gave me peace of mind.
One of the greatest security suites in the market with one of the best detection rates.
Real time scanning with the option to target certain important areas, plus good customer service.
The monthly cost is very affordable. The software doesn't impact computer performance, which is important when running other performance intensive software.
Advanced users can finetune scan locations for more security and even a basic user will find it very easy to improve their system security using this easy to use tool.
Overall AVG is a good choice, but would not be my preferred solution. I did have a good experience with their customer support team though.
Excellent product and easy to use, well trusted, and gets the job done. You will be very happy with it.
Once the competitors stole my banking information there was no going back and I stuck with aVG.
I love how avg helps by keeping my phone/computer safe from any kind of harm. Its the best internet security software on the planet.
Avg prevents some softwares to be installed on my PC which it feels they are threats or maybe those softwares are a problem.
It is very fast, dependable for windows users and does a good job protecting. The interface of it is very simple and straight forward and good for beginners with virus protection programs.
Also we hated the aggressiveness of advertising in the free version.
I am absolutely positive that it has saved us from many viruses and hackers. I love it qnd would recommend it to anyone.
AVG warns on time when there is something that might cause harm to my computer.
I like it can detect the most recent virus and threats and make my laptop super safe. It is easy to use and well integrated into Win 10.
It is a great option for a very low price. For those who have a small business, it is a great option.
I started using AVG in 2001 when the guy running the IT Dept. at the organization I was working for at the time recommended it. What was really attractive about it was that it was FREE.
It does the basic scanning good, has scannig for android too which is a very good feature. It also provides api for virus scanning.
I love the fact that not only does AVG protects you from the virus but it also speeds up your device and gets rid of things you don't need. It has gave me peace of mind.
One of the greatest security suites in the market with one of the best detection rates.
Real time scanning with the option to target certain important areas, plus good customer service.
The monthly cost is very affordable. The software doesn't impact computer performance, which is important when running other performance intensive software.
Advanced users can finetune scan locations for more security and even a basic user will find it very easy to improve their system security using this easy to use tool.
Overall AVG is a good choice, but would not be my preferred solution. I did have a good experience with their customer support team though.
WhatsUp Gold logo
4.5
222

All-in-one monitoring of your entire infrastructure.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.2
    Features
    4.4
    Customer support
    4.4
Pros and Cons from WhatsUp Gold users   
avatar
+15
The software has free updates which is awesome and the community board is very helpful. I would recommend this product to any IT environment that is looking for network monitoring solution.
Sometimes when organizing items on the screen I accidentally move wrong and then all my server/website objects end up in strange places on the screen.
Ease of use for WhatsUp Gold is great. The product does what is advertised and provides a great system for notification and analysis.
Bulk editing is cumbersome and import from lists does not work well.
Great monitoring and alerting systems. Easy viewing and great for displaying on a monitor.
The biggest problem with this product is the performance/capacity of the product to generate graphs. Using java to fetch data from the database to paint pages is slow.
Scanning ping-able assets to monitor for status, uptime, performance is extremely helpful to the IT team and allows us to be proactive instead of reactive.
Enabling monitoring on just ping is not at all intuitive and there is no way to verify it without downing a device.
We have been using WhatsUp as our network monitoring solution for over a decade now, and have found it to be easy to configure and maintain, and pricing was very competitive.
Ive been very pleased with the service and depend on this daily to deliver important health updates.
The product is easy to use and not too expensive, it makes it a good fit for my company.
It provides a nice visual representation of the health of your IT infrastructure environment and allows for the easy drilling down into details that are needed.
We are using the product for more than 15 years and we are happy with it.
We haven't needed to utilize product support more than a couple of times, and they were very responsive and helpful when needed.
It has more features than the normal whatsapp, thus making it more fun to play around with and explore other options that suit individual need.
It's easy to work with, it's innovator; besides that the price is good enough.
Netflow integration, alert notifications, ease of use.
It integrates well with PagerDuty and covers the bulk of our monitoring needs.
The software has free updates which is awesome and the community board is very helpful. I would recommend this product to any IT environment that is looking for network monitoring solution.
Sometimes when organizing items on the screen I accidentally move wrong and then all my server/website objects end up in strange places on the screen.
Ease of use for WhatsUp Gold is great. The product does what is advertised and provides a great system for notification and analysis.
Bulk editing is cumbersome and import from lists does not work well.
Great monitoring and alerting systems. Easy viewing and great for displaying on a monitor.
The biggest problem with this product is the performance/capacity of the product to generate graphs. Using java to fetch data from the database to paint pages is slow.
Scanning ping-able assets to monitor for status, uptime, performance is extremely helpful to the IT team and allows us to be proactive instead of reactive.
Enabling monitoring on just ping is not at all intuitive and there is no way to verify it without downing a device.
We have been using WhatsUp as our network monitoring solution for over a decade now, and have found it to be easy to configure and maintain, and pricing was very competitive.
Ive been very pleased with the service and depend on this daily to deliver important health updates.
The product is easy to use and not too expensive, it makes it a good fit for my company.
It provides a nice visual representation of the health of your IT infrastructure environment and allows for the easy drilling down into details that are needed.
We are using the product for more than 15 years and we are happy with it.
We haven't needed to utilize product support more than a couple of times, and they were very responsive and helpful when needed.
It has more features than the normal whatsapp, thus making it more fun to play around with and explore other options that suit individual need.
It's easy to work with, it's innovator; besides that the price is good enough.
Netflow integration, alert notifications, ease of use.
It integrates well with PagerDuty and covers the bulk of our monitoring needs.
The software has free updates which is awesome and the community board is very helpful. I would recommend this product to any IT environment that is looking for network monitoring solution.
Sometimes when organizing items on the screen I accidentally move wrong and then all my server/website objects end up in strange places on the screen.
Ease of use for WhatsUp Gold is great. The product does what is advertised and provides a great system for notification and analysis.
Bulk editing is cumbersome and import from lists does not work well.
Great monitoring and alerting systems. Easy viewing and great for displaying on a monitor.
The biggest problem with this product is the performance/capacity of the product to generate graphs. Using java to fetch data from the database to paint pages is slow.
Scanning ping-able assets to monitor for status, uptime, performance is extremely helpful to the IT team and allows us to be proactive instead of reactive.
Enabling monitoring on just ping is not at all intuitive and there is no way to verify it without downing a device.
We have been using WhatsUp as our network monitoring solution for over a decade now, and have found it to be easy to configure and maintain, and pricing was very competitive.
Ive been very pleased with the service and depend on this daily to deliver important health updates.
The product is easy to use and not too expensive, it makes it a good fit for my company.
It provides a nice visual representation of the health of your IT infrastructure environment and allows for the easy drilling down into details that are needed.
We are using the product for more than 15 years and we are happy with it.
We haven't needed to utilize product support more than a couple of times, and they were very responsive and helpful when needed.
It has more features than the normal whatsapp, thus making it more fun to play around with and explore other options that suit individual need.
It's easy to work with, it's innovator; besides that the price is good enough.
Netflow integration, alert notifications, ease of use.
It integrates well with PagerDuty and covers the bulk of our monitoring needs.
LogMeIn Rescue logo
4.6
158

Remote support for helpdesks, call centers and organizations

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.4
Pros and Cons from LogMeIn Rescue users   
avatar
avatar
+15
There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.
The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases.
This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.
Wish LMI vetted these groups more to stop giving their image a bad name.
This software is perfect because it is easy to use and offers IT support anytime of the day. This is reliable because there are times you forgot the so many logins you have.
A lot of bugs that makes it difficult to control.
Logmein is great and my users are very comfortable with this software.
While most find these steps intuitive, some of my older clients find it difficult.
It generates both emails with embedded links and session numbers to make access for customer easy. It is robust and reliable and rarely encounters issues.
Very good application, has everything I need to be able to help users remotely.
Software is very reliable and easy to use. Works fine even with slow internet connection.
Works very well when ad hoc access required. Full feature set including file transfer and ability to remote control and configure certain elements of mobile phones.
If we exclude price then this is the best remote software I have ever used with clients, it provided everything we are looking for.
I used this software in its early inception and as it grew it just continued to get better.
With the LogMeIn Rescue platform, we can easily connect remotely with our customers all over the world within few seconds. It saves our time and money.
It's very simple and easy to use with a straight forward interface that uses a browser and has plenty of space for transferring files and storage.
Our Tech Support office has used LMI Rescue for around a decade, and it is one of the most valuable tools we rely on every single day.
Secure chat is here and you can have multiple session at the same time and use integrated secure file transfert when needed. There are many connectors available ( servicenow. salesforce... ).
There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.
The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases.
This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.
Wish LMI vetted these groups more to stop giving their image a bad name.
This software is perfect because it is easy to use and offers IT support anytime of the day. This is reliable because there are times you forgot the so many logins you have.
A lot of bugs that makes it difficult to control.
Logmein is great and my users are very comfortable with this software.
While most find these steps intuitive, some of my older clients find it difficult.
It generates both emails with embedded links and session numbers to make access for customer easy. It is robust and reliable and rarely encounters issues.
Very good application, has everything I need to be able to help users remotely.
Software is very reliable and easy to use. Works fine even with slow internet connection.
Works very well when ad hoc access required. Full feature set including file transfer and ability to remote control and configure certain elements of mobile phones.
If we exclude price then this is the best remote software I have ever used with clients, it provided everything we are looking for.
I used this software in its early inception and as it grew it just continued to get better.
With the LogMeIn Rescue platform, we can easily connect remotely with our customers all over the world within few seconds. It saves our time and money.
It's very simple and easy to use with a straight forward interface that uses a browser and has plenty of space for transferring files and storage.
Our Tech Support office has used LMI Rescue for around a decade, and it is one of the most valuable tools we rely on every single day.
Secure chat is here and you can have multiple session at the same time and use integrated secure file transfert when needed. There are many connectors available ( servicenow. salesforce... ).
There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.
The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases.
This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.
Wish LMI vetted these groups more to stop giving their image a bad name.
This software is perfect because it is easy to use and offers IT support anytime of the day. This is reliable because there are times you forgot the so many logins you have.
A lot of bugs that makes it difficult to control.
Logmein is great and my users are very comfortable with this software.
While most find these steps intuitive, some of my older clients find it difficult.
It generates both emails with embedded links and session numbers to make access for customer easy. It is robust and reliable and rarely encounters issues.
Very good application, has everything I need to be able to help users remotely.
Software is very reliable and easy to use. Works fine even with slow internet connection.
Works very well when ad hoc access required. Full feature set including file transfer and ability to remote control and configure certain elements of mobile phones.
If we exclude price then this is the best remote software I have ever used with clients, it provided everything we are looking for.
I used this software in its early inception and as it grew it just continued to get better.
With the LogMeIn Rescue platform, we can easily connect remotely with our customers all over the world within few seconds. It saves our time and money.
It's very simple and easy to use with a straight forward interface that uses a browser and has plenty of space for transferring files and storage.
Our Tech Support office has used LMI Rescue for around a decade, and it is one of the most valuable tools we rely on every single day.
Secure chat is here and you can have multiple session at the same time and use integrated secure file transfert when needed. There are many connectors available ( servicenow. salesforce... ).
Acronis Cyber Backup logo
4.5
208

#1 Hybrid Cloud Backup-as-a-Service Solution for Providers

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.5
    Customer support
    4.2
Pros and Cons from Acronis Cyber Backup users   
avatar
avatar
avatar
+15
Over good and easy to use. They force two factor and have encryption so that's a good thing.
We had terrabytes of historical photoed and newsletters. After a scare where we almost lost a hard drive, this (& a external hard drive) solved a panic over having orderly backup.
It's a very simple product to use and provides a great imaging platform for a low cost. Overall does a good job at backups of individual desktops.
What i really don't like about this software is the fact that sometimes, out of nowhere, you get error messages that are not being specific as to what the problem is.
Support is good, documentation is excelent, usability is perfect.
We've been struggling to get our devices backing up constantly for several months. Customer support has been unable to solve our error messages.
Syncing is too responsive. Good Customer Service, great design.
Proprietary backup format means that you need access to a licensed copy to restore from backup, which can be a problem if your licensing has lapsed as it's subscription based.
Backing up files , databases and the vms has never been easier. The mulitple functionalities show great value for money.
Acronis is probably the most straightforward and reliable backup programs that I've used. I've had zero issues from it, and was saved by it's restorations on a couple of occasions.
It is intuitively easy to use, simple to set up, effective and reliable. It works fairly quickly and makes easily restorable backups.
I was able to do backups from the computers, create a base image and deploy universally to different type of machines, also the cloud functionality is awesome.
Fast and powerful software makes backing up easy.
It is very stable, and reliable solution, I have never run into any kinds of issues with it and we were able to restore backup on some systems without losing any data.
I was able to easily see what was backed up and when it was backed up.
The backups can even be converted into a virtual machine via detours and integrated in Virtual Box, which allows you to try everything without risk. All in all a must have for me.
Integration with the existing system is easy, easy to use. Acronis customer support is always there when we need.
Good product but room for improvement of the customer service.
Over good and easy to use. They force two factor and have encryption so that's a good thing.
We had terrabytes of historical photoed and newsletters. After a scare where we almost lost a hard drive, this (& a external hard drive) solved a panic over having orderly backup.
It's a very simple product to use and provides a great imaging platform for a low cost. Overall does a good job at backups of individual desktops.
What i really don't like about this software is the fact that sometimes, out of nowhere, you get error messages that are not being specific as to what the problem is.
Support is good, documentation is excelent, usability is perfect.
We've been struggling to get our devices backing up constantly for several months. Customer support has been unable to solve our error messages.
Syncing is too responsive. Good Customer Service, great design.
Proprietary backup format means that you need access to a licensed copy to restore from backup, which can be a problem if your licensing has lapsed as it's subscription based.
Backing up files , databases and the vms has never been easier. The mulitple functionalities show great value for money.
Acronis is probably the most straightforward and reliable backup programs that I've used. I've had zero issues from it, and was saved by it's restorations on a couple of occasions.
It is intuitively easy to use, simple to set up, effective and reliable. It works fairly quickly and makes easily restorable backups.
I was able to do backups from the computers, create a base image and deploy universally to different type of machines, also the cloud functionality is awesome.
Fast and powerful software makes backing up easy.
It is very stable, and reliable solution, I have never run into any kinds of issues with it and we were able to restore backup on some systems without losing any data.
I was able to easily see what was backed up and when it was backed up.
The backups can even be converted into a virtual machine via detours and integrated in Virtual Box, which allows you to try everything without risk. All in all a must have for me.
Integration with the existing system is easy, easy to use. Acronis customer support is always there when we need.
Good product but room for improvement of the customer service.
Over good and easy to use. They force two factor and have encryption so that's a good thing.
We had terrabytes of historical photoed and newsletters. After a scare where we almost lost a hard drive, this (& a external hard drive) solved a panic over having orderly backup.
It's a very simple product to use and provides a great imaging platform for a low cost. Overall does a good job at backups of individual desktops.
What i really don't like about this software is the fact that sometimes, out of nowhere, you get error messages that are not being specific as to what the problem is.
Support is good, documentation is excelent, usability is perfect.
We've been struggling to get our devices backing up constantly for several months. Customer support has been unable to solve our error messages.
Syncing is too responsive. Good Customer Service, great design.
Proprietary backup format means that you need access to a licensed copy to restore from backup, which can be a problem if your licensing has lapsed as it's subscription based.
Backing up files , databases and the vms has never been easier. The mulitple functionalities show great value for money.
Acronis is probably the most straightforward and reliable backup programs that I've used. I've had zero issues from it, and was saved by it's restorations on a couple of occasions.
It is intuitively easy to use, simple to set up, effective and reliable. It works fairly quickly and makes easily restorable backups.
I was able to do backups from the computers, create a base image and deploy universally to different type of machines, also the cloud functionality is awesome.
Fast and powerful software makes backing up easy.
It is very stable, and reliable solution, I have never run into any kinds of issues with it and we were able to restore backup on some systems without losing any data.
I was able to easily see what was backed up and when it was backed up.
The backups can even be converted into a virtual machine via detours and integrated in Virtual Box, which allows you to try everything without risk. All in all a must have for me.
Integration with the existing system is easy, easy to use. Acronis customer support is always there when we need.
Good product but room for improvement of the customer service.
Plesk logo
4.7
143

Simplified WebOps and web hosting

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.6
    Features
    4.5
    Customer support
    4.3
Pros and Cons from Plesk users   
avatar
avatar
avatar
+15
For me who manage small hosting services in VPS is a fantastic choice: it is fast, fast, at an affordable and reliable price.
Pricey, lacking in features with terrible customer service.
I really like that it is so easy to setup and that there is a great amount of information in the user forums and plesk help sections.
Unfortunately I am having in trouble for use it outside Google Platform.
I am hosting a website for my company and plesk it's perfect, much better than cPanel. Worked in past with it also on windows and does great job both on linux and windows server.
Not so fast in loading speed compared to cPanel. The dashboard can often be confusing with so many menus and options.
Plesk is more affordable than some of its competitors, and is incredibly easy to use with its great looking UI.
Some options are very hidden. Plesk updates sometimes fail.
Great experience, having all functionality at one place is great idea.
Plesk is an incredibly amazing hosting control panel and platform for the IT admins, developers, content managers and digital agencies.
And the latest and best feature for me is Git integration where you can deploy your repo to your public directory.
I was doing a command based Linux run for my sites and applications. I love that I can do everything from the front end now with plesk.
Plesk, the most user friendly control panel to launch website with strong security.
Came to Plesk from a proprietary panel, found the community heartwarming and their support spot on.
Plex is very good for small and medium servers and medium-sized web hosting companies.
Good support articles answering most questions I have, customer support willing to answer anything else.
WordPress toolkit is a must-have if you manage multiple WordPress websites. SSL integration with Let's Encrypt work flawlessly.
I have been using Plesk for a long time, I always pick Plesk of other systems, even when it costs extra and I save in the long run with admin and server uptime.
For me who manage small hosting services in VPS is a fantastic choice: it is fast, fast, at an affordable and reliable price.
Pricey, lacking in features with terrible customer service.
I really like that it is so easy to setup and that there is a great amount of information in the user forums and plesk help sections.
Unfortunately I am having in trouble for use it outside Google Platform.
I am hosting a website for my company and plesk it's perfect, much better than cPanel. Worked in past with it also on windows and does great job both on linux and windows server.
Not so fast in loading speed compared to cPanel. The dashboard can often be confusing with so many menus and options.
Plesk is more affordable than some of its competitors, and is incredibly easy to use with its great looking UI.
Some options are very hidden. Plesk updates sometimes fail.
Great experience, having all functionality at one place is great idea.
Plesk is an incredibly amazing hosting control panel and platform for the IT admins, developers, content managers and digital agencies.
And the latest and best feature for me is Git integration where you can deploy your repo to your public directory.
I was doing a command based Linux run for my sites and applications. I love that I can do everything from the front end now with plesk.
Plesk, the most user friendly control panel to launch website with strong security.
Came to Plesk from a proprietary panel, found the community heartwarming and their support spot on.
Plex is very good for small and medium servers and medium-sized web hosting companies.
Good support articles answering most questions I have, customer support willing to answer anything else.
WordPress toolkit is a must-have if you manage multiple WordPress websites. SSL integration with Let's Encrypt work flawlessly.
I have been using Plesk for a long time, I always pick Plesk of other systems, even when it costs extra and I save in the long run with admin and server uptime.
For me who manage small hosting services in VPS is a fantastic choice: it is fast, fast, at an affordable and reliable price.
Pricey, lacking in features with terrible customer service.
I really like that it is so easy to setup and that there is a great amount of information in the user forums and plesk help sections.
Unfortunately I am having in trouble for use it outside Google Platform.
I am hosting a website for my company and plesk it's perfect, much better than cPanel. Worked in past with it also on windows and does great job both on linux and windows server.
Not so fast in loading speed compared to cPanel. The dashboard can often be confusing with so many menus and options.
Plesk is more affordable than some of its competitors, and is incredibly easy to use with its great looking UI.
Some options are very hidden. Plesk updates sometimes fail.
Great experience, having all functionality at one place is great idea.
Plesk is an incredibly amazing hosting control panel and platform for the IT admins, developers, content managers and digital agencies.
And the latest and best feature for me is Git integration where you can deploy your repo to your public directory.
I was doing a command based Linux run for my sites and applications. I love that I can do everything from the front end now with plesk.
Plesk, the most user friendly control panel to launch website with strong security.
Came to Plesk from a proprietary panel, found the community heartwarming and their support spot on.
Plex is very good for small and medium servers and medium-sized web hosting companies.
Good support articles answering most questions I have, customer support willing to answer anything else.
WordPress toolkit is a must-have if you manage multiple WordPress websites. SSL integration with Let's Encrypt work flawlessly.
I have been using Plesk for a long time, I always pick Plesk of other systems, even when it costs extra and I save in the long run with admin and server uptime.