ConnectWise Cybersecurity Management Reviews

Cost is good and deployment time is good.

Details collected in the post incident report is less as compared to other tools.

The product is very user friendly, not hard to navigate throughout the dashboard and the level of protection is provides is amazing for us and our customers. The SOC team is very helpful and always willing to work with me and teach me what I do not know.

Integration was not difficult at all. There are some minor changes that are specific to me about the dashboard like when I click on scope then click another icon on the left I have to go back and choose scope again as it will not stay. The widgets are ok but nothing that draws my attention. Also, the reporting aspect is lacking, each report seems to be lacking information and it does not always show what you want. I would like a more customizable report feature.

I thought the $1M "guarantee" was a great selling point, but it's NEVER going to be paid because it's impossible to meet the requirements. In order for it to be paid, every device on the network must be patched to the most current OS, and every device with S1 must be patched to the most current version, which is impossible because S1 does not automatically update (this is LUDICROUS). We are planning to migrate all of our customers to a different platform.

As mentioned above, the $1M "guarantee" is a farce. The fact that S1 does not automatically update, like EVERY OTHER AV PRODUCT IN THE WORLD, is ridiculous. That means that we have to MANUALLY update S1 if/when we get a notification from SOC. In addition, the "rollback" feature interferes with any VSS based backup system - and has caused machines to slow to a crawl unless we disable rollback, which (again) means that the so-called guarantee will never be paid.

The ease of use and the stability of the software. Very much up to date.

At this time the only negative is the SOC is not fully in the USA. For us the compliance part we need to have the SOC monitored from within the USA and all employees of the SOC need to be US citizens.

The ability to have SOC support you and integrations into our tools are priceless.

Lack of full control but that is ok because you have a SOC and other yees to do the heavy lifting.. Had to change our mindset for wanting to have control.

The integration with an actual SOC team, which some times can talk and coordinate with Continuum SOC team for server or BDR tasks

Integration issues with Continuum Recover for sever years now

Most of the suite is very easy to deploy, use and manage. It has helped us avert multiple crises.

The SIEM solution has improved over the past year, but the previous integration was not as useful as we would have liked and did not provide the necessary visibility.

It catches things based on behavior of a program

we have to many false positives, especially at one client site

Its very effective and reliable, works really well,

Support and implementation support is hard to deal with

Very intuitive and easy to integrate. Support for the product has been spot on.

Some of the configuration items are not easily configurable but support is available to assist.

Ease of use, deployment and management. SOC is very responsive and on top of all alerts, actions and remediation events.

Nothing specific. It's accessibility on a mobile platform via an app would be helpful.

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