Continuum Features

Continuum

IT management platform for managed service providers

4.83/5 (18 reviews)

Continuum Feature Summary

  • Server monitoring
  • Router / switch monitoring
  • IT asset management
  • Knowledge management
  • IP address monitoring
  • Remote monitoring and management (RMM)
  • Backup and disaster recovery
  • Mobile device management
  • Automated ticketing and alerting
  • Filter out false positives
  • Actionable tickets
  • 24x7 monitoring and trouble shooting
  • Continuum Network Operations Center (NOC)
  • Issue resolution
  • Fully-managed
  • Integrate with hardware vendors
  • AES-256 encryption
  • Automatic data replication
  • Granular scheduling of backup
  • Retention policies
  • Self-service file and folder browsing
  • Self-service virtualization of individual machines
  • Disaster recovery testing and full DR support
  • Event logs
  • Network availability monitoring
  • Scripting
  • Patch management
  • Endpoint protection
  • Client communicator
  • IT asset tracking
  • Backup log
  • Automatic backup
  • Data recovery
  • Mobile alerts
  • Trouble ticketing
  • Ticket management
  • Issue management
  • Issue tracking
  • Automated scheduling
  • SSL security
  • Data replication
  • Retention policy
  • Software testing
  • Testing management
  • Event logs
  • User activity monitoring
  • Status reporting
  • Communication management
  • Patching
  • Monitoring
  • Remote control
  • Employee management
  • Help desk integration
  • Continuous backup
  • Mobile integration
  • Real time reporting
  • Real time analytics
  • Application security
  • Chat
  • Real time monitoring
  • Remote monitoring
  • Support ticket tracking
  • Alerts / escalation
  • Third party integration
  • Prioritizing
  • Risk alerts
  • Disaster recovery
  • Website security
  • Server performance
  • Self service portal
  • Performance reports

IT Management Feature Comparison

Most popular features of all IT Management apps

API (250 other apps)
Access Control (72 other apps)
Activity Dashboard (108 other apps)
Activity Tracking (63 other apps)
Application Integration (67 other apps)
Auditing (76 other apps)
Automatic Notifications (98 other apps)
Collaboration Tools (57 other apps)
Data Import/Export (77 other apps)
Drag & Drop Interface (82 other apps)
Monitoring (178 other apps)
Projections (64 other apps)
Real Time Data (70 other apps)
Real Time Monitoring (78 other apps)
Real Time Reporting (59 other apps)
Reporting & Statistics (63 other apps)
SSL Security (69 other apps)
Third Party Integration (108 other apps)
User Activity Monitoring (56 other apps)
Workflow Management (70 other apps)

Competitor Feature Comparison

Continuum Feature Reviews

13 reviewers had the following to say about Continuum's features:

Ben Nolen

Long time user

2016-10-28

I am constantly impressed with the updates and upgrades they have added over the years - new features and new services all the time. Our reps are great, helpful and knowledgeable.

Pros

Reporting and remote access are really strong.

Cons

Sometimes the web interface is slower than I'd like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Continuum

There is a learning curve, so be prepared to spend a decent amount of time learning. Especially with scripting.

Source: Capterra
Helpful?   Yes   No
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Denise Mark

All in one!

2018-04-07

Everything in one place everything is connected virus protection malware protection remote access software able to push scripts out.

Pros

Ease of access, availability, features.

Cons

Some of the reporting feature needs work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Grace Jenson

#1 in Remote Desktop

2018-08-28

We are able to be much more efficient with the remote desktop feature when troubleshooting employee's computers.

Pros

Our favorite feature is the remote desktop interface.

Cons

We keep an installer on one of our network drives and each time they release a new one, we would have to go back into the drive and update it.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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James DiPilla

Best RMM Tool for the Next Gen MSPs

2017-10-06

On-boarding client machines has never been so quick and painless. I tried just about every RMM platform out there and I always found myself spending hours re-configuring or reinstalling something. It doesn't cost anything to try Continuum RMM so I definitely recommend giving them a chance.

Pros

My clients absolutely love the ability to easily access their office computers in a secure manner.

Cons

Other than that there really aren't any other issues with this awesome RMM tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
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Kyle Forward

Powerful and Easy to use!

2016-10-28

Continuum does not just offer a tool set, but they are a true partner for Managed Service Providers!

Pros

Driven with the power of the cloud!! No infrastructure to maintain.

Cons

There are a few features we would like to see, but the Continuum team advised there are new updates released monthly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Rob Trenholm

Great platform for MSPs

2016-11-09

The remote access uses Logmein which is my favorite remote access tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Kevin Sloane

Great product to manage computers

2017-02-01

Supporting my users couldn't be done without it.

Pros

The remote access to all of my machines.

Cons

I bought it from a reseller, so I have to go through them when I need support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
David Stutzman

Continuity - BDR made easy

2016-10-29

Continuity in conjunction with the Continuum NOC is a fantastic solution that keeps the customer protected and our staff utilization low. The flexibility of the product allows us to scale the offering to fit almost any customer. Great solution!

Pros

NOC fixing issues, quality of the platform and flexibility.

Cons

limited control of cloud storage points.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering Continuum

Active backup information is somewhat sketchy. Need to give better feedback as-to how much of the backup is left and/or completed.

Source: Capterra
Helpful?   Yes   No
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Garry Adams

Phenomenal product with amazing support backing it.

2017-12-06

Their support is top-notch. We couldn't run our business without it!

Pros

We've been with Continuum from the beginning and they get better all the time. One of their best qualities is the constant striving for improvement.

Cons

Some of the RMM components are still based on old framework and there are limitations. Continuum is working on these, but every now and then an old bug from a previous piece of their software causes a problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Telecommunications company, 501-1000 employees)

Managed Services made easy!

2018-08-28

Having the ability to remote into comptuers and support end users has been very beneficial as well.

Pros

We can manage our computers remotely. Continuum also takes a look at whats going on our systems and sends us alerts, such as low hard drive space and out of date software patches.

Cons

Lack of geolocation software for MIcrosoft Windows based machines.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Brian Wilkey

Couldn't do it without Continuum

2016-11-30

With Continuum, you're not simply purchasing software tools, you're partnering with a giant support team of account managers, technical managers, and network operations engineers.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jacob Rockwell

My Experience With Continuum

2016-11-10

I do like how easy it is to navigate the servers and desktops but using logmein as the connector is not good.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Michael Pisto

A great backup solution

2016-11-03

It's really easy to setup and 2.0 is much improved over 1.x.

Pros

granular backups, full VM ability, price is great, I can use any hardware I want.

Cons

Would like a similar verification to Datto backup but TruVerify is a good start. I daily email of the servers like the Datto product of all the backups would be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more