inRiver PIM Pricing, Features, Reviews & Comparison of Alternatives

inRiver PIM

Product information management (PIM) for eCommerce

4.27/5 (11 reviews)

inRiver PIM overview

What is inRiver PIM?

Purpose built for marketers and secure enough for IT teams, inRiver helps companies build better product stories and create great e-commerce experiences. inRiver PIM empowers marketers, merchandisers, and e-commerce professionals to create personalized, relevant omnichannel content. Our solution is designed to be adaptive for marketers and structured enough for data governance. We help increase sales, reduce product returns, and build better customer experiences.

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
inRiver PIM screenshotinRiver PIM - Create a world-class customer experience

inRiver PIM user reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.0
  3.7
  4.5
Kimberly Morris

One source of truth

Used daily for 2+ years
Reviewed 2019-06-19
Review Source: Capterra

After getting "buy-in" from the entire organization (which can definitely take some time), the experience is wonderful. Rather than having multiple, differing copies of information scattered around the company in different departments, we now have ONE source of truth that is dependable and easy to retrieve. We can give everyone their own sign on and not worry that information will be changed by accident, as we have control through permissions. I also love the fact that it is able to work with the ERP system and every night it does an "auto load" into PIM of certain fields. That is yet another way to be sure everything is up to date and accurate.

Pros
What I like most about this software is that we could set it up to contain our specific information. We were able to create fieldsets that matched our catalog and kept the organizing easy. Now we just keep packing in more and more product information.

Cons
What I like least about the software is not having more control over it within our own organization and having to find a partner to do changes for us.

Response from inRiver


We appreciate your review Kimberly and happy that your experience with us as the One Source of Truth is wonderful.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

Minimize review

Froukje Kienhuis-van Egmond

Very flexible PIM-system which is fit for the future

Used daily for 1-2 years
Reviewed 2019-07-10
Review Source: Capterra

The major benefit is the PIM-benefit: one source of truth. We connected our website, our media publisher, our webshops to it. And we are expanding. inRiver can manage it all.

Pros
Very flexible system: you are able to fit any assortment into inRiver. Because it is relation based, you can link anything to eachother. Implementation is easy and intuitive: what you see is what you get. Changes are made quickly by Product Management, the maintenance of products is also intuitive.

Cons
I miss some way of overview of the assortment. How is everything connected to eachother? You cannot "see" it, you only experience it by clicking around. Scoping within the system is not very easy to do. We work with different companies within one license. There is (today) no way to segment the products per division. So all products are visible for all companies. The new content segmentation feature should solve this, but we are desperately waiting for it for months. Other annoying thing is that the Fieldsets not read only are; if someone changes the Fieldset, data can be lost (unintentionally). Too bad, inRiver is not sharing its timeline of the roadmap. It is a guess when what will be released.

Response from inRiver


We appreciate your review Froukje and delighted to be your fit-for-future PIM partner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Tangeka Powell

All in one product management

Used occasionally for free trial
Reviewed 2020-08-15
Review Source: Capterra

We went something that allowed more flexibility and was better fit for the large amount of data we have. Good for small datasets and simpler product structures. Would actually be a great option for a startup. Beneficial for workflow management as well

Pros
This is an all in one solution, though we experinented with it largely as a PIM. It is not the software we ended up going forward with but I still think it is a great solution

Cons
We only considered the PIM capabilities because we weren't as impressed with the DAM organization functions. And really the PIM was only so good because considering our large datasets, it would be difficult to manage. Also, We would have limited control and needed to contact them for every update or change

Response from inRiver


Thank you for taking the time to submit a review. We're disappointed inRiver was not the right fit for your organization, but we appreciated the opportunity to talk about your needs.

inRiver is truly the only enterprise-level PIM that includes syndication. Your assessment in our DAM capabilities are absolutely correct. The inRiver platform is more built for organizations looking to consolidate data sets out of the DAM and optimize their configuration for the benefits of suppliers, distributors, retailers, and online marketplaces. And we're pleased to say we've also made vast improvements in recent months in our ability to import and export large amounts of data for global organizations. We wish you luck with your selected solution and hope to have the opportunity to stay connected.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Cindy Coons

inRiver PIM... Our single source of truth.

Used daily for 2+ years
Reviewed 2019-03-01
Review Source: Capterra

Nothing short of awesome, in every capacity. Our relationship with the entire inRiver team only began with the sale of the PIM. They have been there for us every time we've needed business questions or technical development questions answered. They've become friends along this journey. Rep. is a stand-out representative and if you have the opportunity to work with her, you are lucky! Every single person we've met, from the developers to the President of inRiver's PIM, is top notch. No question, we made the right choice...

Pros
From our user's perspective, who are accustomed to working with spreadsheets, inRiver's ability to download product/item related data into a spreadsheet, allow users to modify their data, and then ingest the spreadsheet, updating the PIM. From the technical side, as business evolves and critical information needs to be captured, you can easily add additional data and use it as needed.

Cons
That's a tough one... I'll let you know when I come up with something!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Johan Björfjäll

Easy to use, fast and solves your problems

Used daily for 2+ years
Reviewed 2019-06-19
Review Source: Capterra

The biggest problem-solver for us has been the ability to store images and documents and have them linked to products so that you make sure you always have the latest version of your image/document and can easy send them to our customers.

Pros
The ability to store and link photos and documents to our products.

Cons
If you want a few extra apps it costs a bit more.

Response from inRiver


We appreciate your review Johan. We are delighted that you find our product to be easy to use, fast and solves your biggest problem of linking product to images and documents.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

inRiver PIM pricing

Pricing options
Subscription
View Pricing Plans

Contact inRiver for pricing information.

inRiver PIM features

Drag & Drop Interface
Third Party Integration
Workflow Management

API (455 other apps)
Access Control (202 other apps)
Activity Dashboard (267 other apps)
Activity Tracking (131 other apps)
Alerts / Escalation (131 other apps)
Analytics (126 other apps)
Auditing (136 other apps)
Automatic Notifications (185 other apps)
Compliance Management (150 other apps)
Data Import/Export (189 other apps)
Data Visualization (149 other apps)
Monitoring (277 other apps)
Real Time Data (127 other apps)
Real Time Monitoring (158 other apps)
Reporting & Statistics (232 other apps)
Role-Based Permissions (123 other apps)
Search Functionality (139 other apps)

Videos and tutorials

Additional information for inRiver PIM

Key features of inRiver PIM

  • Content Syndication
  • Data Modeling
  • Data Quality Control
  • Digital Asset Management
View All Features

Benefits

• Increase sales with the help of a unique outside-in data model
• Quickly expand your business with content syndication and other valuable add-ons
• Predictable total cost of ownership with secure, fast-to-deploy cloud-based solution
• Easily connect your existing systems (like ERP, PLM, DAM, and MDM) or integrate with external parties