After getting "buy-in" from the entire organization (which can definitely take some time), the experience is wonderful. Rather than having multiple, differing copies of information scattered around the company in different departments, we now have ONE source of truth that is dependable and easy to retrieve. We can give everyone their own sign on and not worry that information will be changed by accident, as we have control through permissions. I also love the fact that it is able to work with the ERP system and every night it does an "auto load" into PIM of certain fields. That is yet another way to be sure everything is up to date and accurate.
Pros
What I like most about this software is that we could set it up to contain our specific information. We were able to create fieldsets that matched our catalog and kept the organizing easy. Now we just keep packing in more and more product information.
Cons
What I like least about the software is not having more control over it within our own organization and having to find a partner to do changes for us.
We appreciate your review Kimberly and happy that your experience with us as the One Source of Truth is wonderful.
Rating breakdown
Likelihood to recommend: 10/10
The major benefit is the PIM-benefit: one source of truth. We connected our website, our media publisher, our webshops to it. And we are expanding. inRiver can manage it all.
Pros
Very flexible system: you are able to fit any assortment into inRiver. Because it is relation based, you can link anything to eachother.
Implementation is easy and intuitive: what you see is what you get.
Changes are made quickly by Product Management, the maintenance of products is also intuitive.
Cons
I miss some way of overview of the assortment. How is everything connected to eachother? You cannot "see" it, you only experience it by clicking around.
Scoping within the system is not very easy to do. We work with different companies within one license. There is (today) no way to segment the products per division. So all products are visible for all companies. The new content segmentation feature should solve this, but we are desperately waiting for it for months.
Other annoying thing is that the Fieldsets not read only are; if someone changes the Fieldset, data can be lost (unintentionally).
Too bad, inRiver is not sharing its timeline of the roadmap. It is a guess when what will be released.
We appreciate your review Froukje and delighted to be your fit-for-future PIM partner.
Rating breakdown
Likelihood to recommend: 8/10
We went something that allowed more flexibility and was better fit for the large amount of data we have. Good for small datasets and simpler product structures. Would actually be a great option for a startup. Beneficial for workflow management as well
Pros
This is an all in one solution, though we experinented with it largely as a PIM. It is not the software we ended up going forward with but I still think it is a great solution
Cons
We only considered the PIM capabilities because we weren't as impressed with the DAM organization functions. And really the PIM was only so good because considering our large datasets, it would be difficult to manage. Also, We would have limited control and needed to contact them for every update or change
Thank you for taking the time to submit a review. We're disappointed inRiver was not the right fit for your organization, but we appreciated the opportunity to talk about your needs.
inRiver is truly the only enterprise-level PIM that includes syndication. Your assessment in our DAM capabilities are absolutely correct. The inRiver platform is more built for organizations looking to consolidate data sets out of the DAM and optimize their configuration for the benefits of suppliers, distributors, retailers, and online marketplaces. And we're pleased to say we've also made vast improvements in recent months in our ability to import and export large amounts of data for global organizations. We wish you luck with your selected solution and hope to have the opportunity to stay connected.
Rating breakdown
Likelihood to recommend: 7/10
Nothing short of awesome, in every capacity. Our relationship with the entire inRiver team only began with the sale of the PIM. They have been there for us every time we've needed business questions or technical development questions answered. They've become friends along this journey. Rep. is a stand-out representative and if you have the opportunity to work with her, you are lucky! Every single person we've met, from the developers to the President of inRiver's PIM, is top notch. No question, we made the right choice...
Pros
From our user's perspective, who are accustomed to working with spreadsheets, inRiver's ability to download product/item related data into a spreadsheet, allow users to modify their data, and then ingest the spreadsheet, updating the PIM.
From the technical side, as business evolves and critical information needs to be captured, you can easily add additional data and use it as needed.
Cons
That's a tough one... I'll let you know when I come up with something!
Rating breakdown
Likelihood to recommend: 10/10
The biggest problem-solver for us has been the ability to store images and documents and have them linked to products so that you make sure you always have the latest version of your image/document and can easy send them to our customers.
Pros
The ability to store and link photos and documents to our products.
Cons
If you want a few extra apps it costs a bit more.
We appreciate your review Johan. We are delighted that you find our product to be easy to use, fast and solves your biggest problem of linking product to images and documents.
Rating breakdown
Likelihood to recommend: 9/10
Contact inRiver for pricing information.
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