inRiver PIM Reviews

What I like most about this software is that we could set it up to contain our specific information. We were able to create fieldsets that matched our catalog and kept the organizing easy. Now we just keep packing in more and more product information.

What I like least about the software is not having more control over it within our own organization and having to find a partner to do changes for us.

We appreciate your review Kimberly and happy that your experience with us as the One Source of Truth is wonderful.

Very flexible system: you are able to fit any assortment into inRiver. Because it is relation based, you can link anything to eachother. Implementation is easy and intuitive: what you see is what you get. Changes are made quickly by Product Management, the maintenance of products is also intuitive.

I miss some way of overview of the assortment. How is everything connected to eachother? You cannot "see" it, you only experience it by clicking around. Scoping within the system is not very easy to do. We work with different companies within one license. There is (today) no way to segment the products per division. So all products are visible for all companies. The new content segmentation feature should solve this, but we are desperately waiting for it for months. Other annoying thing is that the Fieldsets not read only are; if someone changes the Fieldset, data can be lost (unintentionally). Too bad, inRiver is not sharing its timeline of the roadmap. It is a guess when what will be released.

We appreciate your review Froukje and delighted to be your fit-for-future PIM partner.

This is an all in one solution, though we experinented with it largely as a PIM. It is not the software we ended up going forward with but I still think it is a great solution

We only considered the PIM capabilities because we weren't as impressed with the DAM organization functions. And really the PIM was only so good because considering our large datasets, it would be difficult to manage. Also, We would have limited control and needed to contact them for every update or change

Thank you for taking the time to submit a review. We're disappointed inRiver was not the right fit for your organization, but we appreciated the opportunity to talk about your needs. inRiver is truly the only enterprise-level PIM that includes syndication. Your assessment in our DAM capabilities are absolutely correct. The inRiver platform is more built for organizations looking to consolidate data sets out of the DAM and optimize their configuration for the benefits of suppliers, distributors, retailers, and online marketplaces. And we're pleased to say we've also made vast improvements in recent months in our ability to import and export large amounts of data for global organizations. We wish you luck with your selected solution and hope to have the opportunity to stay connected.

From our user's perspective, who are accustomed to working with spreadsheets, inRiver's ability to download product/item related data into a spreadsheet, allow users to modify their data, and then ingest the spreadsheet, updating the PIM. From the technical side, as business evolves and critical information needs to be captured, you can easily add additional data and use it as needed.

That's a tough one... I'll let you know when I come up with something!

The ability to store and link photos and documents to our products.

If you want a few extra apps it costs a bit more.

We appreciate your review Johan. We are delighted that you find our product to be easy to use, fast and solves your biggest problem of linking product to images and documents.

I like that it's creates a great tool to house all the product data that you need to bring your products to market. It's fairly easy to use and can be customization for the business that you run.

There is a steep learning curve to get a good understanding of the tools functionalities. Also, not being able to customize layouts can be a challenge. With this too, there isn't a great tool for external users of the system. The UI isn't as friendly as other competitors within the marketplace.

On behalf of the whole inRiver team, thank you so much for taking the time to share your experience! We are glad that you find value in our PIM solution and are looking forward to developing our partnership and move forward together.

Cloud -based access from anywhere, at any time.

Can be difficult to manage efficiently with large datasets.

We appreciate your review of our cloud-based PIM product.

- all (internal) processes are very fast - very customizable

- Initially it was difficult to get access to the code base and the documentation for the in-house developers. This has improved with the new support portal. - There are no outbound connectors available out-of-the-box (not even simple ones with limited functionality, nor are there templates for common use cases)

I like the all-in-one nature of inRiver. We use the PIM for all our text content and as a sort of pseudo DAM, and it works great for amalgamating and tracking resources.

The Print module is extremely unintuitive and I wish I had more control over the Work Area column in Enrich.

Its sleek modern look and feel when compared to other PIM products we demoed.

The skill required to do some functions. Your everyday type user can't just jump in and go. They need special training and often times multiple trainings to understand everything.

I love how it has really improved our process of finding, adding and editing information related to our products. The system is very modern and intelligent in terms of quickly adding information. I also like that the system "speaks" to other systems we use.

The only thing that's a little difficult to figure out is the "queries" for searching.