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Alloy Navigator Logo
Alloy Navigator
4.6
(56)

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Award winning IT Asset Mgmt and Service Mgmt platform

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(8)

Alloy Navigator Pricing, Features, Reviews and Alternatives

Alloy Navigator product overview

Price starts from

19

/user

Per month

What is Alloy Navigator?

Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters.

Key benefits of using Alloy Navigator

• Design robust IT processes with the most powerful workflow automation engine in its class without the need for costly programmers.

• Achieve complete IT operational awareness with auto-intelligent data links that ensure you recognize important relationships within your information.

• One-click audit your entire network, conquer the asset life cycle, inventory with our bar code scanner, and ensure compliance with best-in-class software licensing tools.

• Reduce information overload with powerful content availability tools that allow you to provide customer specific content only to those who need it.

• Achieve unprecedented insight with customizable, schedulable reports, tailor-able end-user and admin dashboards and on-the-fly views for up-to-the-minute analysis.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum

Training options

Documentation
In Person
Webinars
Live Online

Alloy Navigator pricing information

Value for money

4.5

/5

56

Starting from

19

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Alloy Navigator features

Functionality

4.4

/5

56

Total features

153

16 categories

Most valued features by users

API
Third Party Integrations
Reporting/Analytics
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
Data Import/Export

Functionality contenders

Alloy Navigator users reviews

Overall Rating

4.6

/5

56

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.79/10
Rating distribution

5

4

3

2

1

31

25

0

0

0

Pros
The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.
I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues the support team are excellent and solutions are found very quickly.
Asset tracking, good customization possibilities and Alloy seem willing to help and adapt.
Cons
Just gets confusing with the multiple elements.
I can't find anything that we can call a disadvantage.
It can be cumbersome to learn in an SMB environment with small teams and no compartmentalization.

Overall rating contenders

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Jeff W.

Printing, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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If keeping track of everything is what you want, this product is for you! And I mean everything!

Reviewed 5 years ago

Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.

Pros

Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system.

Cons

I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the set up can be a little complicated. However, they have a great support team to help you when you need it.

DP
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Doron P.

Architecture & Planning, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Doron's Alloy Review

Reviewed 3 years ago

Overall the application is solid, reliable. I have used it for the last 10 years and don't have plans of changing anytime soon.

Pros

Software is reliable, user friendly and you get the results quickly.

Cons

Some built-in features are limited and require alterations.

JB
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Jacob B.

Religious Institutions, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Alloy has a lot of useful features, but is not the easiest to use

Reviewed a month ago
Pros

It has a lot of useful features such as the equipment lending library and the asset management features. I also like how users can send tickets in via the help desk portal which has made it easier for us to keep track of work orders.

Cons

Customer support used to be really good, but lately they haven't been. For example, when I would run into an issue, I would look it up in their knowledge base and they don't have what I am looking for. So, I would send in a help desk ticket and sometimes it would take days just to hear something back.

Vendor response

Jacob, I'm very sorry you had a poor experience. I've tried to find any record of your interaction with Technical Support, but we've never had anyone by the name of Jacob B* contact Technical Support nor do we have any contact in our systems that match that name. Also, our average response time across all priorities is 2 hours so I'd very much like to hear more about your situation. Please feel free to provide me with your information. I am e-mailing you this response with my contact information. Thanks and again sorry you had a negative experience.

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Simon R.

Computer Software, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Powerful tool

Reviewed a month ago

It's easier to work with clients and have all the relevant information available in one tool. Keeping track of the status of computers and software in one single pane of glas is great.

Pros

The amount of customization I found to be very useful. When working with tickets you can see all the right information at a single glance so you don't have to spend so much time looking for tick and customer information.

Cons

The UI can be overwhelming because of all the options presented, but after some time working in the tool and done the changes for my taste it's working fine.

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Eric O.

1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Alloy does the job

Reviewed 5 years ago

The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.

Pros

- Alloy user portal and technician portals are easy to use - Runs quickly and smoothly - Easy to import users from AD - Email integration for alerts on new tickets and updates on existing tickets - Training that Alloy offers is well thought out and contains tons of information.

Cons

- Customer Support can take 1-3 days to get back to you - The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online. - If you want custom features added it is going to cost a decent chunk of money.

Vendor response

Thanks for providing a review! We're happy you enjoy using our solution! I apologize for the experience you had with Support. However, I'm positive it was an isolated situation. A review of your company's 138 tickets since 2015 shows an average response of 2hrs 19mins with average resolution under 24 hours. Given that I expect your next experience will be a positive one. For online documentation,...

Alloy Navigator FAQs

Q. What type of pricing plans does Alloy Navigator offer?

Alloy Navigator has the following pricing plans:
Starting from: $19.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Alloy Navigator?

Alloy Navigator has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does Alloy Navigator support?

Alloy Navigator supports the following languages:
Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Portuguese, Russian, Spanish

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Q. Does Alloy Navigator support mobile devices?

Alloy Navigator supports the following devices:
Android, iPad, iPhone

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Q. Does Alloy Navigator offer an API?

Yes, Alloy Navigator has an API available for use.

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Q. What other apps does Alloy Navigator integrate with?

Alloy Navigator integrates with the following applications:
Microsoft Outlook, LogMeIn Rescue, TeamViewer, Microsoft Azure, Zapier, Azure Active Directory, Microsoft Teams, OpsGenie, Twitter/X, OneLogin, Okta, Slack, Microsoft 365, Microsoft Intune, Google Calendar, Ping Identity, Auth0, BeyondTrust Remote Support, Microsoft Word, Microsoft Excel

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Q. What level of support does Alloy Navigator offer?

Alloy Navigator offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

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