Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters.
Covering several IT disciplines ranging from Help Desk, Inventory and Knowledge Base Management to ITIL-driven standards such as Change & Configuration Management, Alloy Navigator is the perfect solution for small, medium and enterprise businesses who strive to achieve the highest levels of productivity.
If keeping track of everything is what you want, this product is for you! And I mean everything!
Used daily for 2+ years
Reviewed 2018-07-21
Review Source: Capterra
Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.
Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.
Pros Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system.
Cons I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the set up can be a little complicated. However, they have a great support team to help you when you need it.
My overall experience is good. I went head on into a huge mess that was not very well maintained. When the inventory, locations, and customers are up to date, then its much easier to manage.
My overall experience is good. I went head on into a huge mess that was not very well maintained. When the inventory, locations, and customers are up to date, then its much easier to manage.
Pros What I liked most about this software is how it can be integrated to sync with Active Directory which allows us to keep the inventory, locations, and customer tabs updated. The more automation, the better.
Cons The gui is kind of outdated and could be simplified, but that's speaking from being on an older version of Alloy Navigator. There is not enough sync customization that can be manipulated or adjusted for AD sync.
Response from Alloy Software
Thanks for taking the time to review our product!
Absolutely get yourself on the latest version and take a look at the Technician Web Portal. It's really sleek and easy to use. If you use the Windows client, you'll love the Web Portal no doubt!
Regarding the Active Directory sync, please give our services team a call. I say that because the sync is super flexible, allows you to map any AD field anywhere you want, update records on conditions, import pictures, set managers for automatic permissions and approvals, and its paired with the workflow which is second to none. Maybe there's something you're missing we can help you with.
We'd love to help you get the most out of the product and if there is a limitation anywhere, we'll do our best to address it!
Thanks for being part of the Alloy Software family!
Extensible Incident Management, Asset Management, and Incident Workflow Management
Used daily for 2+ years
Reviewed 2020-12-08
Review Source: Capterra
Our shop has been using this software for years because it has excellent value, with good customer support. We use the product everyday to manage our support desks, manage our hardware inventory, and provide a web interface to our agency users. We are continually improving our efficiency by automating tasks, and we manage an extensive knowledge base with hundreds of articles for either end-users or tech support staff. Our clients also find the system fairly easy to use to submit tickets and interact with the technicians. There is always more we could be doing with this system. I am impressed with its capabilities and flexibility.
Our shop has been using this software for years because it has excellent value, with good customer support. We use the product everyday to manage our support desks, manage our hardware inventory, and provide a web interface to our agency users. We are continually improving our efficiency by automating tasks, and we manage an extensive knowledge base with hundreds of articles for either end-users or tech support staff. Our clients also find the system fairly easy to use to submit tickets and interact with the technicians. There is always more we could be doing with this system. I am impressed with its capabilities and flexibility.
Pros We have found Alloy to be highly customizable to meet our needs - we can track the life cycle of hardware assets, we can remotely manage machines directly from an incident case, we can link incidents and problems to the computers history, and and we can automate many simple and complicated tasks from resetting a password to requesting an RMA from a hardware vendor. I have used many other Enterprise IT incident management software products and this is still my software of choice.
Cons The system is very powerful and with power comes complexity that requires training and understanding of how the underlying database interacts with the software in order to get the most out of the product. Understanding the hierarchy is important when setting up your service desks if you support more than one technical team. We have an IT Support Desk as well as a Facilities Support Desk, and a Supply Order Desk.
We are responsible for the IT infrastructure of the schools affiliated to us in the canton of BL (Switzerland).
We have been using Alloy Navigator as a ticketing system (incident, service request) for many years.
We keep discovering great functions that are very helpful. The knowledgebase is used extensively to provide instructions for us IT, but also for teachers and students.
The purchases of hardware as well as software and services are authorized and processed via Alloy Navigator.
We are currently introducing the use of Alloy Navigator's project management and are learning to work with it.
We are responsible for the IT infrastructure of the schools affiliated to us in the canton of BL (Switzerland).
We have been using Alloy Navigator as a ticketing system (incident, service request) for many years.
We keep discovering great functions that are very helpful. The knowledgebase is used extensively to provide instructions for us IT, but also for teachers and students.
The purchases of hardware as well as software and services are authorized and processed via Alloy Navigator.
We are currently introducing the use of Alloy Navigator's project management and are learning to work with it.
Pros All of our Service Requests, Incidents, Announcements and instructions for inquiries are centralized and can be linked as required.
The purchasements of hardware, software and services can be managed centrally. If necessary, different permits can be configured as a condition prior to purchasements.
Sub-tasks of Service Requests, incidents or projects can be managed clearly.
If you want, adjustments to workflows, masks, etc. can also be made.
Alloy Navigator's webinterface is very good, most or almost all of the work can be done in the web browser. This is really fantastic!
Cons Alloy Navigator is very good software. I can't find anything that we can call a disadvantage.
• Design robust IT processes with the most powerful workflow automation engine in its class without the need for costly programmers.
• Achieve complete IT operational awareness with auto-intelligent data links that ensure you recognize important relationships within your information.
• One-click audit your entire network, conquer the asset life cycle, inventory with our bar code scanner, and ensure compliance with best-in-class software licensing tools.
• Reduce information overload with powerful content availability tools that allow you to provide customer specific content only to those who need it.
• Achieve unprecedented insight with customizable, schedulable reports, tailor-able end-user and admin dashboards and on-the-fly views for up-to-the-minute analysis.
FAQs for Alloy Navigator
Below are some frequently asked questions for Alloy Navigator.
Q. What type of pricing plans does Alloy Navigator offer?
Alloy Navigator has the following pricing plans:
Starting from: $19.00/month Pricing model: One Time License, Free, Subscription Free Trial: Available (No Credit Card required)
Q. Who are the typical users of Alloy Navigator?
Alloy Navigator has the following typical customers:
Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business
Q. What languages does Alloy Navigator support?
Alloy Navigator supports the following languages:
Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Portuguese, Russian, Spanish
Q. Does Alloy Navigator support mobile devices?
Alloy Navigator supports the following devices:
Android, iPhone, iPad
Q. Does Alloy Navigator offer an API?
Yes, Alloy Navigator has an API available for use.
Q. What other apps does Alloy Navigator integrate with?
Alloy Navigator integrates with the following applications:
Twitter, Microsoft 365, TeamViewer, LogMeIn Rescue, Microsoft Outlook, Microsoft Excel, Microsoft Word, Google Calendar, Slack, GoToAssist, Opsgenie, Remote Support
Q. What level of support does Alloy Navigator offer?
Alloy Navigator offers the following support options:
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