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Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters.
Typical customers
Platforms supported
Support options
Training options
Overall Rating
4.6
/5
56
Positive reviews
100
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31
25
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Jeff W.
Printing, 51-200 employees
Used daily for 2+ years
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Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.
Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system.
I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the set up can be a little complicated. However, they have a great support team to help you when you need it.
Doron P.
Architecture & Planning, 51-200 employees
Used daily for 2+ years
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Overall the application is solid, reliable. I have used it for the last 10 years and don't have plans of changing anytime soon.
Software is reliable, user friendly and you get the results quickly.
Some built-in features are limited and require alterations.
Jacob B.
Religious Institutions, 51-200 employees
Used daily for 2+ years
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It has a lot of useful features such as the equipment lending library and the asset management features. I also like how users can send tickets in via the help desk portal which has made it easier for us to keep track of work orders.
Customer support used to be really good, but lately they haven't been. For example, when I would run into an issue, I would look it up in their knowledge base and they don't have what I am looking for. So, I would send in a help desk ticket and sometimes it would take days just to hear something back.
Jacob, I'm very sorry you had a poor experience. I've tried to find any record of your interaction with Technical Support, but we've never had anyone by the name of Jacob B* contact Technical Support nor do we have any contact in our systems that match that name. Also, our average response time across all priorities is 2 hours so I'd very much like to hear more about your situation. Please feel free to provide me with your information. I am e-mailing you this response with my contact information. Thanks and again sorry you had a negative experience.
Simon R.
Computer Software, 1-10 employees
Used daily for 6-12 months
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It's easier to work with clients and have all the relevant information available in one tool. Keeping track of the status of computers and software in one single pane of glas is great.
The amount of customization I found to be very useful. When working with tickets you can see all the right information at a single glance so you don't have to spend so much time looking for tick and customer information.
The UI can be overwhelming because of all the options presented, but after some time working in the tool and done the changes for my taste it's working fine.
Eric O.
1,001-5,000 employees
Used daily for 1-2 years
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The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.
- Alloy user portal and technician portals are easy to use - Runs quickly and smoothly - Easy to import users from AD - Email integration for alerts on new tickets and updates on existing tickets - Training that Alloy offers is well thought out and contains tons of information.
- Customer Support can take 1-3 days to get back to you - The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online. - If you want custom features added it is going to cost a decent chunk of money.
Thanks for providing a review! We're happy you enjoy using our solution! I apologize for the experience you had with Support. However, I'm positive it was an isolated situation. A review of your company's 138 tickets since 2015 shows an average response of 2hrs 19mins with average resolution under 24 hours. Given that I expect your next experience will be a positive one. For online documentation,...
Alloy Navigator has the following pricing plans:
Starting from: $19.00/month
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of Alloy Navigator?
Q. What languages does Alloy Navigator support?
Q. Does Alloy Navigator support mobile devices?
Q. What other apps does Alloy Navigator integrate with?
Alloy Navigator integrates with the following applications:
Microsoft Outlook, LogMeIn Rescue, TeamViewer, Microsoft Azure, Zapier, Azure Active Directory, Microsoft Teams, OpsGenie, Twitter/X, OneLogin, Okta, Slack, Microsoft 365, Microsoft Intune, Google Calendar, Ping Identity, Auth0, BeyondTrust Remote Support, Microsoft Word, Microsoft Excel