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Alloy Navigator

Award winning IT Asset Mgmt and Service Mgmt platform

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Alloy Navigator Pricing, Features, Reviews and Alternatives

Alloy Navigator product overview

Price starts from

19

Per month

Per Feature

What is Alloy Navigator?

Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters.

Key benefits of using Alloy Navigator

• Design robust IT processes with the most powerful workflow automation engine in its class without the need for costly programmers.

• Achieve complete IT operational awareness with auto-intelligent data links that ensure you recognize important relationships within your information.

• One-click audit your entire network, conquer the asset life cycle, inventory with our bar code scanner, and ensure compliance with best-in-class software licensing tools.

• Reduce information overload with powerful content availability tools that allow you to provide customer specific content only to those who need it.

• Achieve unprecedented insight with customizable, schedulable reports, tailor-able end-user and admin dashboards and on-the-fly views for up-to-the-minute analysis.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum

Training options

In Person
Documentation
Webinars
Live Online

Alloy Navigator pricing information

Value for money

4.5

/5

51

Starting from

19

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Alloy Navigator features

Functionality

4.4

/5

51

Total features

162

16 categories

Most valued features by users

API
Access Controls/Permissions
Third Party Integrations
Reporting/Analytics
Activity Dashboard
Reporting & Statistics
Alerts/Notifications
Data Import/Export

Functionality contenders

Alloy Navigator users reviews

Overall Rating

4.6

/5

51

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.9/10
Rating distribution

5

4

3

2

1

28

23

0

0

0

Pros
The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.

JH

John H.

I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues the support team are excellent and solutions are found very quickly.

GH

Graham H.

Asset tracking, good customization possibilities and Alloy seem willing to help and adapt.
AvatarImg

Eric L.

Cons
Just gets confusing with the multiple elements.
AvatarImg

Joshua M.

I can't find anything that we can call a disadvantage.

JM

Jörg M.

It can be cumbersome to learn in an SMB environment with small teams and no compartmentalization.

SC

Sean C.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

If keeping track of everything is what you want, this product is for you! And I mean everything!

Reviewed 4 years ago

Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.

Pros

Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system.

Cons

I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the set up can be a little complicated. However, they have a great support team to help you when you need it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

An Excellent Tool for ITSM, Project Management

Reviewed 3 months ago

I am satisfied with this software, Its in my use every day. Excellent product 10/10

Pros

easy to use, stable Software, I am their customer since 12 Years but never had issues @ software level. It helps me to manage my work without spending much time on the systems.

Cons

Their international support is excellent however, they should have local support team in UAE.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Has good potential

Reviewed 3 years ago

My overall experience is good. I went head on into a huge mess that was not very well maintained. When the inventory, locations, and customers are up to date, then its much easier to manage.

Pros

What I liked most about this software is how it can be integrated to sync with Active Directory which allows us to keep the inventory, locations, and customer tabs updated. The more automation, the better.

Cons

The gui is kind of outdated and could be simplified, but that's speaking from being on an older version of Alloy Navigator. There is not enough sync customization that can be manipulated or adjusted for AD sync.

Vendor response

Thanks for taking the time to review our product! Absolutely get yourself on the latest version and take a look at the Technician Web Portal. It's really sleek and easy to use. If you use the Windows client, you'll love the Web Portal no doubt! Regarding the Active Directory sync, please give our services team a call. I say that because the sync is super flexible, allows you to map any AD field...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Doron's Alloy Review

Reviewed a year ago

Overall the application is solid, reliable. I have used it for the last 10 years and don't have plans of changing anytime soon.

Pros

Software is reliable, user friendly and you get the results quickly.

Cons

Some built-in features are limited and require alterations.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Alloy does the job

Reviewed 4 years ago

The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.

Pros

- Alloy user portal and technician portals are easy to use - Runs quickly and smoothly - Easy to import users from AD - Email integration for alerts on new tickets and updates on existing tickets - Training that Alloy offers is well thought out and contains tons of information.

Cons

- Customer Support can take 1-3 days to get back to you - The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online. - If you want custom features added it is going to cost a decent chunk of money.

Vendor response

Thanks for providing a review! We're happy you enjoy using our solution! I apologize for the experience you had with Support. However, I'm positive it was an isolated situation. A review of your company's 138 tickets since 2015 shows an average response of 2hrs 19mins with average resolution under 24 hours. Given that I expect your next experience will be a positive one. For online documentation,...

Alloy Navigator FAQs and common questions

Q. What type of pricing plans does Alloy Navigator offer?

Alloy Navigator has the following pricing plans:
Starting from: $19.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Alloy Navigator?

Alloy Navigator has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Alloy Navigator support?

Alloy Navigator supports the following languages:
French, German, Spanish, Portuguese, Chinese (Traditional), Italian, Russian, Chinese (Simplified), English


Q. Does Alloy Navigator support mobile devices?

Alloy Navigator supports the following devices:
Android, iPad, iPhone


Q. Does Alloy Navigator offer an API?

Yes, Alloy Navigator has an API available for use.


Q. What other apps does Alloy Navigator integrate with?

Alloy Navigator integrates with the following applications:
Microsoft Outlook, Rescue, GoToAssist, TeamViewer, Microsoft Azure, Zapier, Azure Active Directory, Microsoft Teams, OpsGenie, Twitter, OneLogin, Okta, Slack, Microsoft 365, Google Calendar, Ping Identity, Auth0, Remote Support, Microsoft Word, Microsoft Excel


Q. What level of support does Alloy Navigator offer?

Alloy Navigator offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

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