Kandji Reviews

Support, granularity of blueprints and the ability to add software as we see fit

Cost (but you get what you pay for). I know its cliché but we really love the product itself.

For non-tech people managing Kandji, it is intuitive. Also, lift-off is great for zero touch deployment

Would really like to have Smart Groups to isolate devices instead of creating a blueprint each time

Its important to me that my remote IT team can remotely manage my remote workforce. Kandji makes it easy to keep an eye on our hardware while keeping it safe and secure. Even if I can't see it in person.

I'd like better ability to let my workers schedule things like major OS software/patching updates. So they could do it at night while sleeping, or on the weekend. Currently this seems hard to do or so the IT guys tell me.

The Kandji Team has made it incredibly easy to learn about, test, and deploy a complete MDM solution for Apple products. My absolute favorite part is the immense support that they provide in the form of their Knowledge Base support articles, and their amazing Live Chat support. As if setting up Kandji wasn't easy already, when you do need a resource, their knowledge base is impeccable and easy to navigate through to find answers. And on the rare occasion that I couldn't find a support article, I was able to chat with a support person via Live Chat right away. It all just seemed too good to be true, but it was in fact true all along. Kandji is here to deliver.

I honestly have not experienced a downside to Kandji, or at least as of yet. This is one of the primary reasons why I love the platform/solution so much and have even recommended it to my other friends who also work in the IT industry as environment administrators for Mac fleets. If I had to nitpick something, it would be that they don't offer their amazing solution and platform for Windows computers. Hopefully one day Kandji can revamp and breathe life into Windows MDM as they did in the Apple Devices space.

I love how easy it is to use Remote Management and Access

I am not yet familiar with technical terms so it is somehow confusing despite reaching out to customer support

Kandji had a super easy learning curve, and with a few steps, you can achieve a very secure and robust device configuration. We like most the user-friendly interface and the immediate response time on support tickets. We are also using Kandji passport, which allows us to use Okta for laptop logins and have easy access to secure authentication policies.

The price point is a bit high compared with other systems.

Like the automatic patching features, but the ability to enforce updates sooner, such as immediately when it comes to security patches would be great.

Cannot deploy specific software for 1-10 users without having to create an entire new blueprint and this can get out of control very quickly.

- Implementation was simple to figure out on my own - Setting up automated device enrollment took less than 20 minutes and much faster than competing solutions - Support team is responsive

- You can't scope policies, configurations, or applications to a group of people or an individual; it has to be scoped to an entire blueprint which is not ideal - There's little reporting functionality. For example, I'd like to run a report on all of the software that is installed across our laptops and you can't do that

It helps us to deploy dozens of systems and reconfigure and update them in our distributed business very easily and fast

The only thing I'd love to change is being able to force installations from blueprints rather than in the custom apps

Ease of use, intuitive UI, easy to process and resolve errors

Perhaps the error codes could be a bit more helpful

The ease of setting up templates to manage different mac products is fantastic.

Any limitations it has seem to be primarily because of Apple not giving them the ability to add those things to configuration. Much of this is not a big deal though.Review

The ease of use. It makes device deployment and administration for MacOs a breeze.

Wish it was easier to customize the Dock for each Blueprint.

It just works and doesn't requires you to code anything. The support is great and they actually listen to feedback and implement it.

There could be some extra QoL improvements but they seems to be coming little by little.

Just the feature set of Kandji seems to outclass most every other product currently. And I must say their staff, support staff, and sales, were top notch.

The main con I think was price. That was the harder sell, but in the end it was worked out.

This software is many things, including beautiful in design and UI, super intuitive and easy to use, fully customizable, and not fraught with the sort of errors we had seen in other software we used for our MDM needs.

The only thing I've ever taken issue with as far as Kandji's options/features is concerned is missing payloads in the Library from new software releases. However, the plus here is that there are feedback and suggestion options, and the team is very quick to get on any support requests. The thing about the pricing that I am not wholly pleased with is the fact that up to a certain amount of users, we were billed by the 100, even if we only needed a handful of licenses over a specific multiple of 100.

Awesome user interface and user experience. It helps me save my mental load by offering an intuitive and comprehensive interface to use.

The pricing model was, at first, confusing and not to our advantage when we start with a small number of devices.

We love everything from internal management all the way to UI and how Kandji is so appealing and easy for non-technical users.

One feature I wished that Kandji offered was a built-in remote screen sharing option but I understand their reasoning why not to and how they want to align with Apple’s policies.

My build time for my white glove computer builds is down 75% due to using Kandji. Huge ROI and support win!

saving views you want to reuse. also including the minor version number for macs. keep those auto-apps coming.

It's simple design. You just get going and it works. Sure there is trial and error, at least there was for me, but it was so much easier and faster to pickup than the alternatives, while still being a top-notch mdm solution.

I would really appreciate schoolings for Kandji. So i could give better support for my endusers

With Kandji, you get 99% of what Jamf does out of the box with a far more intuitive interface and setup time to get 100% deployed can be a day or less compared to Jamf's two weeks. Jamf doesn't get it, they're slow to evolve, their UI is stuck on the same thing since 2012. Also Jamf has a chip on their shoulder. Their pricing is rediculous. Kandji is what Jamf should have been. They do it better, faster, cheaper, easier.

The problems I'm solving are the ones that Kandji is designed for, Apple MDM. It gets the job done without me having to continually work within the application

The support team, UI of the dashboard (even if some small changes should be done, to improve even better the experience). We tested some other competitors and Kandji is the easiest and most reliable tool we found on the market.

Some parts of the UI on the dashboard should be improved.

The support team has been proactive, not just throughout the onboarding process, but throughout the process. We're a small client comparatively speaking and I feel like I get the support of a much higher level client!

I really have nothing negative to say about this product. It's served the purposes we bought it for perfectly.

Everything works as intended, do not have any issues pushing out a policy or pushing apps out to our employees.

Reporting is not as robust as other MDM services.

We switched to Kandji from Jamf (after testing a few other Apple device management solutions on the market) and couldn’t be happier with the results. The interface is intuitive and has allowed us to easily manage a rapidly growing fleet of macOS devices as well as a few iOS/tvOS devices. One of our favorite features is the parameter library - hundreds of common macOS device controls/policies that you can toggle on or off, saving us countless hours of scripting and remediation. Kandji has also enabled true zero touch deployment, so we have the ability to drop ship brand new devices to new team members without touching the device or setting it up manually, which is crucial given that much of our team is remote and we are growing quickly.

It can be challenging to keep up with the pace of change in the Apple ecosystem - for example, each new OS release brings new device management capabilities and security features for us to consider. However, Kandji has been very quick to support these changes; every couple of weeks there is a new product release, a new profile they are supporting, etc.

Very easy to set up and configure blueprints. Kandji provides a lot more built-in security features than JAMF or others offer which has reduced the time spent by my team and me. Kandji Support is also top-notch and that alone is reason enough to pick Kandji.

There are definitely some features missing that I used in JAMF, but nothing that Kandji doesn't have a solution for one way or another. They are always willing to do their best when you need to accomplish a task they do not offer by default.