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LogMeIn Rescue vs Pulseway Comparison (2026)
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Good recommendations?
LogMeIn Rescue
4.6
(163)5
111
4
47
3
4
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Pulseway
4.7
(312)5
229
4
69
3
10
2
1
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Quality enterprise remote support software: secure, reliable, and AI-powered for IT and customer support teams.
IT Management Software as it should be - For Windows, Linux and Mac systems as well as any application using the monitoring API. The only IT management platform with a fully comprehensive mobile app.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
163
5
4
3
2
1
111
47
4
1
0
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this app4.7
312
5
4
3
2
1
229
69
10
1
3
- Value for money
- Ease of use
- Features
- Customer support
89%
would recommend this appPros
“I was really happy with how quickly and easily LogMeIn Rescue allowed my Help Desk technicians to gain access to our client's computers when they were having issues.”
AM
Andrea M.
Vice President, Instructional Design Services
“We decided to use LogMeIn Rescue for our client Help Desk mostly because we were already using other GoTo products.”
AM
Andrea M.
Vice President, Instructional Design Services
“It allows end-user support on-site and at remote locations through any type of internet connection (domain authentication not required).”
AA
Amit A.
Senior Procurement Specialist
Pros
“I liked the ability to monitor systems and respond to issues remotely without always needing to be at a workstation.”
Swetha C.
Program Manager
“The mobile access was especially convenient for checking alerts and system status.”
Swetha C.
Program Manager
“Pulseway gave me a lot of control remotely, and being able to act on servers directly from the app was extremely helpful.”
MR
Mathieu R.
Programmeur Jouabilité
Cons
“The value for money is not quite there, especially compared to other products on the market.”
MN
Mihai N.
Project Manager
“Often, whoever is helping us troubleshoot our issues is working on multiple screens, therefore our screenshare is not always being worked on which makes us wonder whether the other person is still troubleshooting our issue or working on something separate or stepped away for a moment. ”
LF
Larni F.
Office Manager
“I do not really feel that there is much they can improve on, everything we needed was already built-in when we moved to Rescue.”
LN
Louwrens N.
Senior IT Engineer
Cons
“I’m not as intuitive with setting up custom automation scripts, I often have to dedicate several attempts to get it right.”
BL
Byron L.
Software Developer
“Another issue, we have a Bitdefender license for all our systems, currently have an issue where Pulseway does not correctly reflect that Bitdefender has been loaded on a system, but BitDefender does show that the system is running Bitdefender(Status:”
LN
Luthando N.
Senior IT Technician
“Some key touches can be added a bit quicker I think especially based on request for changes, some are flagged as urgent and confirmed by multiple users, however the change never seems to be implemented, either due to lack of functionality or the urgency is undervalued.”
JL
Jean-Louis W.
Senior Technician
- Vendor responds to reviews
- Last review8 months ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features90
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Anti Virus
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Availability Management
- Availability Testing
- Backup and Recovery
- Baseline Manager
- Billing & Invoicing
- Blended Call Center
- CPU Monitoring
- CRM
- Call Logging
- Call Recording
- Campaign Management
- Capacity Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Continuous Monitoring
- Contract/License Management
- Credential Management
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Migration
- Data Storage Management
- Data Visualization
- Deployment Management
- Desktop Virtualization
- Desktop/Browser Sharing
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Diagnostics Tools
- Disaster Recovery
- Drag & Drop
- Electronic Signature
- Email Alerts
- Email Monitoring
- Employee Activity Monitoring
- Endpoint Management
- Endpoint Protection
- Event Logs
- Event Tracking
- File Management
- File Sharing
- File Transfer
- For MSPs
- HIPAA Compliant
- Help Desk Management
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Inbound Call Center
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Management
- License Management
- Live Chat
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile Device Management
- Mobile Network Troubleshooting
- Mobile Screen Sharing
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-Participant Screen Sharing
- Multi-User Collaboration
- Multiple Authentication Methods
- Multiple Monitor Access
- Multiple User Accounts
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security
- Network Wide Management
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Management
- Performance Metrics
- Performance Monitoring
- Policy Creation
- Policy Management
- Presenter Control Management
- Print Management
- Problem Management
- Project Management
- Purchasing & Receiving
- Queue Management
- Real Time Screen Sharing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Real-time Consumer-facing Chat
- Release Management
- Remediation Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Support
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Risk Alerts
- Role-Based Permissions
- SSL Security
- Scheduling
- Screen Capture
- Screen Mirroring
- Screen Recording
- Screen Sharing
- Secure Data Storage
- Secure Login
- Security Management
- Security Tools
- Self Service Portal
- Server Monitoring
- Service History
- Service Level Agreement (SLA) Management
- Session Recording
- Session Transfer
- Simple Network Management Protocol (SNMP)
- Single Sign On
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Targeted/Locked Screen Sharing
- Task Management
- Task Scheduling
- Third-Party Integration
- Third-Party Integrations
- Threshold Alerts
- Ticket Management
- Time Zone Tracking
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Video Chat
- Video Support
- Virtual Machine Monitoring
- Vulnerability Scanning
- Web Traffic Reporting
- Whiteboard
- Widgets
- Workflow Automation
- Workflow Management
- Total features168
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Anti Virus
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Availability Management
- Availability Testing
- Backup and Recovery
- Baseline Manager
- Billing & Invoicing
- Blended Call Center
- CPU Monitoring
- CRM
- Call Logging
- Call Recording
- Campaign Management
- Capacity Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Continuous Monitoring
- Contract/License Management
- Credential Management
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Migration
- Data Storage Management
- Data Visualization
- Deployment Management
- Desktop Virtualization
- Desktop/Browser Sharing
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Diagnostics Tools
- Disaster Recovery
- Drag & Drop
- Electronic Signature
- Email Alerts
- Email Monitoring
- Employee Activity Monitoring
- Endpoint Management
- Endpoint Protection
- Event Logs
- Event Tracking
- File Management
- File Sharing
- File Transfer
- For MSPs
- HIPAA Compliant
- Help Desk Management
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Inbound Call Center
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Management
- License Management
- Live Chat
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile Device Management
- Mobile Network Troubleshooting
- Mobile Screen Sharing
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-Participant Screen Sharing
- Multi-User Collaboration
- Multiple Authentication Methods
- Multiple Monitor Access
- Multiple User Accounts
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security
- Network Wide Management
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Management
- Performance Metrics
- Performance Monitoring
- Policy Creation
- Policy Management
- Presenter Control Management
- Print Management
- Problem Management
- Project Management
- Purchasing & Receiving
- Queue Management
- Real Time Screen Sharing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Real-time Consumer-facing Chat
- Release Management
- Remediation Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Support
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Risk Alerts
- Role-Based Permissions
- SSL Security
- Scheduling
- Screen Capture
- Screen Mirroring
- Screen Recording
- Screen Sharing
- Secure Data Storage
- Secure Login
- Security Management
- Security Tools
- Self Service Portal
- Server Monitoring
- Service History
- Service Level Agreement (SLA) Management
- Session Recording
- Session Transfer
- Simple Network Management Protocol (SNMP)
- Single Sign On
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Targeted/Locked Screen Sharing
- Task Management
- Task Scheduling
- Third-Party Integration
- Third-Party Integrations
- Threshold Alerts
- Ticket Management
- Time Zone Tracking
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Video Chat
- Video Support
- Virtual Machine Monitoring
- Vulnerability Scanning
- Web Traffic Reporting
- Whiteboard
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations10
- Agiloft
- Autotask PSA
- Bitdefender GravityZone
- ConnectWise PSA
- Freshdesk
- HappyFox Help Desk
- IT Glue
- JIRA Service Management
- Microsoft 365
- Microsoft Teams
- OpenText Core Endpoint Protection
- PagerDuty
- Salesforce Platform
- Salesforce Service Cloud
- Slack
- Unitrends MSP
- Xero
- Zendesk Suite
- Total integrations10
- Agiloft
- Autotask PSA
- Bitdefender GravityZone
- ConnectWise PSA
- Freshdesk
- HappyFox Help Desk
- IT Glue
- JIRA Service Management
- Microsoft 365
- Microsoft Teams
- OpenText Core Endpoint Protection
- PagerDuty
- Salesforce Platform
- Salesforce Service Cloud
- Slack
- Unitrends MSP
- Xero
- Zendesk Suite
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