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Zoho Assist vs LogMeIn Rescue Comparison (2026)

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Good recommendations?

Zoho Assist

LogMeIn Rescue

Overview

Quick Remote technical support enabled with embeddable website widget, built-in chat, file transfer, remote rebooting, rebranding & more

Quality enterprise remote support software: secure, reliable, and AI-powered for IT and customer support teams.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

₹

480

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

109

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

1.5K

1.1K

312

Value for money

Ease of use

Features

Customer support

90%

would recommend this app

4.6

163

111

Value for money

Ease of use

Features

Customer support

80%

would recommend this app

Pros

“We use it as part of our remote support workflow for Matrix Computing Technology and have successfully implemented a custom-branded support portal, unattended access, and client remote support services.”

Hosam K.

Owner

“As a cloud-based solution, it seamlessly empowers IT teams to troubleshoot devices across Windows, Mac, Linux, and mobile platforms without requiring end-users to install any software.”

Sean S.

network manager

“One of its biggest advantages is its licensing flexibility, allowing us to easily scale the number of licenses up or down based on our current workloads and active projects.”

Fernando P.

CEO

Pros

“I was really happy with how quickly and easily LogMeIn Rescue allowed my Help Desk technicians to gain access to our client's computers when they were having issues.”

Andrea M.

Vice President, Instructional Design Services

“We decided to use LogMeIn Rescue for our client Help Desk mostly because we were already using other GoTo products.”

Andrea M.

Vice President, Instructional Design Services

“It allows end-user support on-site and at remote locations through any type of internet connection (domain authentication not required).”

Amit A.

Senior Procurement Specialist

Cons

“While Zoho Assist is an excellent, cost-effective tool for remote support, it isn't without its flaws. When deploying it at scale or using it for intensive troubleshooting, certain limitations and performance bottlenecks become noticeable.”

Ulysses C.

Coding Consultant

“Occasionally the remote session can lag on high-resolution displays, and the mobile app experience isn't quite as polished as the desktop version.”

Miki L.

Owner

“The biggest problem is display scaling—when connecting to servers with locked or unusual resolutions, you often can’t adjust the view, which makes the session uncomfortable and slows down work.”

Obay K.

Consultant Engineer

Cons

“The value for money is not quite there, especially compared to other products on the market.”

Mihai N.

Project Manager

“Often, whoever is helping us troubleshoot our issues is working on multiple screens, therefore our screenshare is not always being worked on which makes us wonder whether the other person is still troubleshooting our issue or working on something separate or stepped away for a moment. ”

Larni F.

Office Manager

“I do not really feel that there is much they can improve on, everything we needed was already built-in when we moved to Rescue.”

Louwrens N.

Senior IT Engineer