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TeamViewer vs LogMeIn Rescue Comparison

Overview

Category Leaders

TeamViewer is a remote support, remote access & online meetings management software which supports remote computer restart,...

Category Leaders

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$149/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

5,307

2,262

292

28

16

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

83

39

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Like I said before I would like a lower price but in my opinion this is the top remote software on the market and you want the best you have to pay for it.
I liked the sharing feature which has helped me to share my screen with best quality with my connections when working. Also the UI is easy to use and can be used by amateur.
Excellent, highly recommended product that is perfect when you need to share a screen and audio/video chat at the same time. Super simple to set up and get running.

Pros

There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.
This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.
Mobile support is amazing as I love being able to remote into my home computer from my phone.

Cons

Most of the times these days connection gets interrupted and only the call received person has the permission to close the connection which is bad. Otherwise it will get struck for a while.
The issue with the updates sometime slowed the overall process of error killing. If I had a different version than the other user, we had to match the version by updating the software first.
So then it would defeat the purpose of working for home if you have to go in to find out the new password. That being said, in the past week I've only lost connect randomly once.

Cons

It can be annoying when you are in the middle of a time sensitive issue and need a tech to connect to your computer.
A lot of bugs that makes it difficult to control.
Nothing, I use this software for the last 3 years. I don't think so i have any problem in 3 years.
  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features56
  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Alerts/Notifications
  • Annotations
  • Asset Tracking
  • Assignment Management
  • Attendee Management
  • Audit Management
  • Automated Scheduling
  • Automatic Call Distribution
  • Availability Management
  • Blended Call Center
  • Board Meetings
  • Calendar Management
  • Call Logging
  • Call Recording
  • Campaign Management
  • Case Management
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Committee Meetings
  • Communication Management
  • Computer Telephony Integration
  • Configuration Management
  • Contact Management
  • Contract/License Management
  • Customizable Branding
  • Desktop / Browser Sharing
  • Diagnostic Tools
  • Diagnostics Tools
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Employee Activity Monitoring
  • Feedback Management
  • File Sharing
  • File Transfer
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Internal Meetings
  • Invitation Management
  • Legislative Meetings
  • Live Chat
  • Meeting Management
  • Meeting Room Booking
  • Mobile Access
  • Mobile Screen Sharing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Participant Screen Sharing
  • Personalization
  • Policy Management
  • Predictive Dialer
  • Presentation Streaming
  • Presentation Tools
  • Presenter Control Management
  • Prioritization
  • Private Chat
  • Problem Management
  • Project Management
  • Queue Management
  • Real Time Screen Sharing
  • Real-Time Chat
  • Recording
  • Release Management
  • Remote Access/Control
  • Remote Printing
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Screen Sharing
  • Security Auditing
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Softphone
  • Software Development
  • Support Ticket Tracking
  • Surveys & Feedback
  • Targeted / Locked Screen Sharing
  • Task Management
  • Third Party Integrations
  • Time Zone Tracking
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • User Management
  • Video Chat
  • Video Conferencing
  • Video Management
  • Video Support
  • Whiteboard
  • Total features62
  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Alerts/Notifications
  • Annotations
  • Asset Tracking
  • Assignment Management
  • Attendee Management
  • Audit Management
  • Automated Scheduling
  • Automatic Call Distribution
  • Availability Management
  • Blended Call Center
  • Board Meetings
  • Calendar Management
  • Call Logging
  • Call Recording
  • Campaign Management
  • Case Management
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Committee Meetings
  • Communication Management
  • Computer Telephony Integration
  • Configuration Management
  • Contact Management
  • Contract/License Management
  • Customizable Branding
  • Desktop / Browser Sharing
  • Diagnostic Tools
  • Diagnostics Tools
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Employee Activity Monitoring
  • Feedback Management
  • File Sharing
  • File Transfer
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Internal Meetings
  • Invitation Management
  • Legislative Meetings
  • Live Chat
  • Meeting Management
  • Meeting Room Booking
  • Mobile Access
  • Mobile Screen Sharing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Participant Screen Sharing
  • Personalization
  • Policy Management
  • Predictive Dialer
  • Presentation Streaming
  • Presentation Tools
  • Presenter Control Management
  • Prioritization
  • Private Chat
  • Problem Management
  • Project Management
  • Queue Management
  • Real Time Screen Sharing
  • Real-Time Chat
  • Recording
  • Release Management
  • Remote Access/Control
  • Remote Printing
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Screen Sharing
  • Security Auditing
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Softphone
  • Software Development
  • Support Ticket Tracking
  • Surveys & Feedback
  • Targeted / Locked Screen Sharing
  • Task Management
  • Third Party Integrations
  • Time Zone Tracking
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • User Management
  • Video Chat
  • Video Conferencing
  • Video Management
  • Video Support
  • Whiteboard

Integrations

  • Total integrations38
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations27
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

TeamViewer vs. LogMeIn Rescue

See how TeamViewer and LogMeIn Rescue stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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10+ YEARS RECOMMENDING SOFTWARE

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