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LogMeIn Rescue vs Salesforce Service Cloud Comparison (2026)
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Good recommendations?
LogMeIn Rescue
4.6
(163)5
111
4
47
3
4
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Salesforce Service Cloud
4.5
(833)5
483
4
278
3
56
2
14
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Quality enterprise remote support software: secure, reliable, and AI-powered for IT and customer support teams.
Salesforce Service Cloud helps to automate customer support combining unified case management, knowledge base, social media support, live chat, & self service.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
163
5
4
3
2
1
111
47
4
1
0
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this app4.5
833
5
4
3
2
1
483
278
56
14
2
- Value for money
- Ease of use
- Features
- Customer support
73%
would recommend this appPros
“I was really happy with how quickly and easily LogMeIn Rescue allowed my Help Desk technicians to gain access to our client's computers when they were having issues.”
AM
Andrea M.
Vice President, Instructional Design Services
“We decided to use LogMeIn Rescue for our client Help Desk mostly because we were already using other GoTo products.”
AM
Andrea M.
Vice President, Instructional Design Services
“It allows end-user support on-site and at remote locations through any type of internet connection (domain authentication not required).”
AA
Amit A.
Senior Procurement Specialist
Pros
“It helps to do the case routing assignment and also the issue resolution can be automated, by freeing up agents to get more focus on bigger problems”
SB
Sachita B.
Certification course
“Between the chat functionality, call management, security, use cases for small to large businesses, and its high level of customizability...it's hard to beat this. While it does come at a premium cost, the sky is the limit with what it can do.”
AJ G.
Salesforce Administrator
“I used the platform to organize information, document communications, and ensure timely follow-up on tasks.”
KL
Kate L.
Sales
Cons
“The value for money is not quite there, especially compared to other products on the market.”
MN
Mihai N.
Project Manager
“Often, whoever is helping us troubleshoot our issues is working on multiple screens, therefore our screenshare is not always being worked on which makes us wonder whether the other person is still troubleshooting our issue or working on something separate or stepped away for a moment. ”
LF
Larni F.
Office Manager
“I do not really feel that there is much they can improve on, everything we needed was already built-in when we moved to Rescue.”
LN
Louwrens N.
Senior IT Engineer
Cons
“I am not responsible for purchasing software, so I don't know how much Salesforce costs, but that seems to be a barrier within our company for how many people can have accounts, which is my least favorite thing about Salesforce.”
JT
Jeana T.
Executive Director
“If there is any downtime or issues with the system, this effectively brings the customers support requirements to a halt”
Claire E.
Sales manager
“I don't like how it's inefficient in the way it displays information where it's not customizable enough for only focusing on essential info without scrolling and switching tabs.”
OD
Olga D.
Pharmacist
- Vendor responds to reviews
- Last review8 months ago
- Vendor responds to reviews
- Last review14 days ago
Key features
- Total features90
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Appointment Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Billing & Invoicing
- Blended Call Center
- Budgeting/Forecasting
- CRM
- Calendar Management
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Code Enforcement
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Delivery Tracking
- Desktop/Browser Sharing
- Diagnostic Tools
- Diagnostics Tools
- Discussions/Forums
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Driver Management
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Email Tracking
- Employee Activity Monitoring
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Event Logs
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Storage
- File Transfer
- Fixed Asset Management
- For Call Centers
- For Insurance Industry
- For MSPs
- For iPad Devices
- Forms Management
- Fuel Tracking
- Full Text Search
- GPS
- Geotargeting
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Incident Management
- IVR
- Inbound Call Center
- Incident Management
- Incident Reporting
- Inspection Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Investigation Management
- Issue Management
- Issue Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Distribution
- Lead Management
- Live Chat
- Live Driver Tracking
- Location Tracking
- Macros/Templated Responses
- Maintenance Scheduling
- Manual Dialer
- Mobile Access
- Mobile App
- Mobile Screen Sharing
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multi-Participant Screen Sharing
- Multiple Monitor Access
- Multiple User Accounts
- Offline Form
- Online Forums
- Online Time Clock
- Order Management
- Order Tracking
- Outbound Call Center
- Payment Collection in the Field
- Performance Management
- Performance Metrics
- Permit Issuance
- Predictive Dialer
- Presenter Control Management
- Prioritization
- Proactive Chat
- Problem Management
- Progressive Dialer
- Project Management
- Purchasing & Receiving
- Quality Assurance
- Queue Management
- QuickBooks Integration
- Quotes/Estimates
- Real Time Screen Sharing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Records Management
- Release Management
- Reminders
- Remote Access/Control
- Remote Printing
- Remote Support
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Route Optimization
- SSL Security
- Screen Capture
- Screen Mirroring
- Screen Recording
- Screen Sharing
- Secure Data Storage
- Secure Login
- Self Service Portal
- Session Recording
- Session Transfer
- Single Sign On
- Summary Reports
- Surveys & Feedback
- Targeted/Locked Screen Sharing
- Task Management
- Third-Party Integrations
- Time Zone Tracking
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- Video Chat
- Video Support
- Whiteboard
- Total features180
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Appointment Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Billing & Invoicing
- Blended Call Center
- Budgeting/Forecasting
- CRM
- Calendar Management
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Code Enforcement
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Delivery Tracking
- Desktop/Browser Sharing
- Diagnostic Tools
- Diagnostics Tools
- Discussions/Forums
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Driver Management
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Email Tracking
- Employee Activity Monitoring
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Event Logs
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Storage
- File Transfer
- Fixed Asset Management
- For Call Centers
- For Insurance Industry
- For MSPs
- For iPad Devices
- Forms Management
- Fuel Tracking
- Full Text Search
- GPS
- Geotargeting
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Incident Management
- IVR
- Inbound Call Center
- Incident Management
- Incident Reporting
- Inspection Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Investigation Management
- Issue Management
- Issue Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Distribution
- Lead Management
- Live Chat
- Live Driver Tracking
- Location Tracking
- Macros/Templated Responses
- Maintenance Scheduling
- Manual Dialer
- Mobile Access
- Mobile App
- Mobile Screen Sharing
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multi-Participant Screen Sharing
- Multiple Monitor Access
- Multiple User Accounts
- Offline Form
- Online Forums
- Online Time Clock
- Order Management
- Order Tracking
- Outbound Call Center
- Payment Collection in the Field
- Performance Management
- Performance Metrics
- Permit Issuance
- Predictive Dialer
- Presenter Control Management
- Prioritization
- Proactive Chat
- Problem Management
- Progressive Dialer
- Project Management
- Purchasing & Receiving
- Quality Assurance
- Queue Management
- QuickBooks Integration
- Quotes/Estimates
- Real Time Screen Sharing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Records Management
- Release Management
- Reminders
- Remote Access/Control
- Remote Printing
- Remote Support
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Route Optimization
- SSL Security
- Screen Capture
- Screen Mirroring
- Screen Recording
- Screen Sharing
- Secure Data Storage
- Secure Login
- Self Service Portal
- Session Recording
- Session Transfer
- Single Sign On
- Summary Reports
- Surveys & Feedback
- Targeted/Locked Screen Sharing
- Task Management
- Third-Party Integrations
- Time Zone Tracking
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- Video Chat
- Video Support
- Whiteboard
Integrations
- Total integrations10
- Agiloft
- Autotask PSA
- Elastic Enterprise Search
- Five9
- Freshdesk
- Gainsight CS
- HappyFox Help Desk
- Helpshift
- InGenius
- JIRA Service Management
- Liveops
- Microsoft 365
- Microsoft Teams
- Natterbox
- NiCE CXone
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Talkdesk
- Vonage Contact Center
- Workforce Optimization (WFO)
- Zendesk Suite
- Total integrations14
- Agiloft
- Autotask PSA
- Elastic Enterprise Search
- Five9
- Freshdesk
- Gainsight CS
- HappyFox Help Desk
- Helpshift
- InGenius
- JIRA Service Management
- Liveops
- Microsoft 365
- Microsoft Teams
- Natterbox
- NiCE CXone
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Talkdesk
- Vonage Contact Center
- Workforce Optimization (WFO)
- Zendesk Suite
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