NinjaOne vs MSP360 Backup

ManageEngine Endpoint Central

Action1

Endpoint Central is a unified endpoint management and security platform for IT teams, covering patch management, software deployment, remote desktop, MDM, EDR, NGAV, anti-ransomware, private access, and endpoint security across Windows, macOS, Linux, iOS, Android, and Chrome OS.

Action1 reinvents patch management with an infinitely scalable and highly secure platform configurable in 5 minutes that just works.

AI-powered platform that unifies identity, endpoints, and compliance—giving IT teams time and control back.

ICT Manager

The only downside is that (at present) there is no way to populate a phones contacts list directly through NinjaOne.  

battery  test tecnition

Frequently rated highly for fast response times and helpful engineering staff.

They're big enough where they have the benefits of a large organizations, but small enough where I feel like I have fast, personalized support.

NinjaOne unified IT operations platform, providing a seamless, single-pane solution to manage endpoints and support end-user including multiple one-click remote control options as well as a full suite of behind-the-scenes remote management tools. 


Access Controls/Permissions

Action Management

Active Directory Integration

Activity Dashboard

Activity Monitoring

Activity Tracking

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Analytics

Annotations

Anomaly Detection

Anomaly/Malware Detection

Anti Virus

Application Management

Application Security

App Management

Approval Process Control

Archiving & Retention

Assessment Management

Asset Discovery

Asset Lifecycle Management

Asset Tagging

Asset Tracking

Audit Management

Audit Trail

Authentication

Automated Containment

Automated Responses

Automated Routing

Automated Scheduling

Automatic Backup

Automatic Patch Deployment

Automatic Scans

Automatic User/Device Recognition

Availability Management

Availability Testing

Backup and Recovery

Backup Log

Backup Scheduling

Bandwidth Monitoring

Bare-Metal Restore

Baseline Manager

Behavioral Analytics

Billing & Invoicing

Bootable Media Creation

Build Automation

Business Impact Analysis

BYOD Management

Capacity Management

Capacity Planning

Change Tracking

Chat/Messaging

Checklists

Client Portal

Cloud Backup

Collaboration Tools

Compliance Management

Compliance Tracking

Compression

Configurable Alerts

Configuration Management

Continuous Monitoring

Contract/License Management

Cost Tracking

CPU Monitoring

Credential Management

Customer Database

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Customization

Dashboard

Data Capture and Transfer

Data Import/Export

Data Management

Data Migration

Data Recovery

Data Replication

Data Retention Management

Data Security

Data Storage Management

Data Synchronization

Data Visualization

Deduplication

Deployment Management

Device Auto Discovery

Device Management

Diagnostic Tools

Differential Backup

Disaster Recovery

Disk Image Creation

Disk Partitioning

Disk Wipe

Documentation Management

Document Automation

By industry, NinjaOne reviewers are most commonly professionals in information technology and services (45%). The most frequent use case for NinjaOne cited by reviewers is IT management (61% of reviewers).

Users and use cases

Most reviewers indicate NinjaOne delivers strong value for money, praising its transparent, flexible pricing and cost-effective bundling. Some users report costs can rise for smaller businesses, and a few mention initial price transparency issues.

Value for money

NinjaOne is a remote support program with key features that include remote access/control, patch management, and more.

NinjaOne

Web-based

iPhone

Windows

iPad

Android

Linux

Datto RMM

N-central

N-sight RMM

Pulseway

Atera

Kaseya VSA

ConnectWise Automate

Autotask PSA

ManageEngine ServiceDesk Plus

TeamViewer ONE

Syncro

IT Service Desk Analyst

I have loved my time using NinjaOne, NinjaOne has provided a remote solution I can use to monitor the health of our wallboards, deploy mandatory software updates to wallboards in different buildings at the push of a button, and allows me to troubleshoot issues with our wallboards remotely.

IT Technician

One of the most common drawbacks is its reporting capabilities. Although the built-in reports cover basic needs, they can feel somewhat limited in customization and depth, especially for organizations that require highly detailed or client-facing reports.

Senior Tech Partner

Really good and a massive improvement on our previous RMM platform we used to use, the reporting also gives us a deep insight to potential issues which allows us to be proactive and also creates sales opportunities

IT Systems Administrator

NinjaOne RMM provides a very direct and productive IT management experience, particularly for the teams who like simple tools, quick set, up, and trustworthy automation.

While the limited customization options and complicated policy enforcement can make things a bit confusing, the alerting system and filtering capabilities definitely need to be improved for more effective monitoring. But really, it's not a terrible lineup, it just needs a few adjustments.

IT Solutions Architect

Integration with other solutions such as Bitdefender GravityZone, and some other third-party direct integrations, are a literal toggle to set up and deploy.

The platform provides fast, reliable connections that allow technicians to troubleshoot issues in real time without needing to be physically present.

Head of Managed Services

She's made sure we have regular check ins on a consistent basis and has gone beyond the scope of an account manager many times by drilling further into our businesses success and offering advice and materials to further the growth of our business.

Helpdesk Engineer

We use this product every day, it is very affordable, allows us to upkeep tickets and remote into client machines.

Support Engineer

It has improved visibility across devices, made remote access and patch management easier, and helped streamline support workflows.

Owner

Having a single pane of glass to review each morning saves a significant amount of time and allows me to be proactive in letting my end users know where troubles are, rather than having them report - helps show the value of purchasing the services from me.

IT Support Engineer

Deployment of scripts, automations and configuration changes is simple and can be done silently in the background, which saves a huge amount of time.

The  total system filters out alert clutter, enabling teams to target unhealthy endpoints efficiently.

The user interface is clean, intuitive, and responsive, which significantly reduces the learning curve and allows technicians to become productive quickly.

Ninja has changed our business' ability to remotely support our clients with it's speed, reliability and functionalities.

Tier Two Technician

In order to use custom fields, it needs to have the NinjaOne Documentation app enabled in order to function properly.

I like how simple it is to monitor devices, deploy updates, manage tickets, and provide remote support from one platform.

Engineer

It allows me to manage and monitor all my endpoints from a single, clean dashboard without any lag.

The great usability and timely help are very much appreciated aspects and are seen as a means for IT teams to be able to tackle the problems fast and lessen their working hours.

Executive Director

We use it for everything from Fixing issues behind the scenes to Remote Access of Devices.

IT Operations Manager

It offers a native remote support tool so you can do everything from within the NinjaOne platform.

NinjaOne makes complex MSP responsibilities much easier to manage, especially with remote monitoring, patching, and backups.

The automation and remote monitoring tools save a significant amount of time, allowing issues to be resolved proactively before they become bigger problems.

The platform’s flexible, tiered pricing adds strong value, making it easy to either increase service profitability or pass savings on to clients.

It strikes a good balance between functionality and ease of use, making it easy to manage devices, deploy changes and provide remote support from a single platform.

The user interface is clean and easy to learn, but there are occasional areas where finding specific settings or generating detailed reports takes more effort than expected.

Ticketing works well for general support but may not be as feature-rich as dedicated PSA solutions.

There is room to either profit from offering services or reduce or eliminate and markup and propose greater value to clients.

Consultant

NinjaOne is an excellent choice for IT departments and MSPs seeking a reliable, easy-to-use RMM solution that delivers strong automation and exceptional support.

Technical Support

The interface is straightforward, and it does not feel like we have to fight the system just to get basic tasks done.

System Administrator

I am able to control patches, remote control user PCs, and deploy software seamlessly.

Profile management is easy and allows you to categorize systems by location (and apply a policy at a location level).

You can schedule scripts and tasks to run as well.

Tiered and a la carte pricing that is perfectly centered, makes it an instant high tier consideration.

IT systems support specialist

It’s intuitive, reliable, and has streamlined device management and support, especially with automation and remote access

The automation is a big time-saver — patching, scripts, and software installs just run smoothly in the background.

Tiered and a la carte pricing that is perfectly centered makes it an instant high tier consideration.

It's also great that you can send commands directly to a device in the background.

Our scope is greatly dynamic, not just client to client, but within each client’s environment.

Solid remote access tool allowing us to provide support to employees across the country.

The platform is easy to navigate, making day-to-day administration straightforward, even for larger environments.

IT Manager

The management of the hardware inventory of machines and non-networked devices connected to them needs to be improved.

Overall, NinjaOne is a highly capable and user-friendly RMM platform that strikes a strong balance between simplicity and performance.

Data Scientist

New users might find a initial setup and advanced features slightly confusing without guidance and also while minor bugs occur occasionally they are usually fixed quickly..

IT Director

That I can't integrate out Bit Defender license into their platform it need to be purchased through them.

While NinjaOne is a strong platform overall, there are a few areas where it can fall short.

NinjaOne vs MSP360 Backup Comparison (2026)

NinjaOne

MSP360 Backup

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives