Papertrail Reviews

Review Summary

Pros

The ability to have multiple machines per host is really nice feature. Additionally, the ability to send errors by email, webhook or with any other integration is nice too.

Jonathan M.

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I love how it is like having the terminal, but all your logs in one place.

Diego M.

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Good price, overall good general functionality. Product performs well and was easy to setup.

Kevin V.

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Cons

This complaint is more about my own knowledge base and less of an issue with the software.

Anonymous Reviewer

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Free logging for our discord and other web scrapers. Use it to report any errors.

Jonathan M.

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It’s cost structure was confusing at first and we spent our quota too quickly.

Jose F. G.

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Overall rating

4.2

(10)

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10 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple UI, just what you need for log management

Reviewed 2 years ago

I love how it is like having the terminal, but all your logs in one place. tail/grep is really all you need when reading logs, their autorefreshed ui and search does what I need, and having things like email alerts when certain keywords appear on certain servers is a nice feature

Pros

tail -f style by default. No need to refresh the screen to get new events. But also has nice search with special character to exclude terms, time range, etc

Cons

Nothing, all our team needed was a central place to get all our logs from, and papertrail did just that

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Used papertrail to log and monitor user devices and app usage.

Reviewed 3 years ago

We gain valuable insight into what our users and doing and experiencing by monitoring these logs. In certain situations where there's a live issues or outage, having live searchable data from our users is absolutely critical. My only gripe with Papertrail is that it's incredibly powerful but IMHO should be more intuitive, or have better training material to assist users in unlocking its full...

Pros

Gave us the ability to monitor devices based on usernames, device ID's, app versions, iOS versions, etc. Easy SQL searching and parsing. Gain the ability to create different visualizations based on predefined metrics but also allows for some customization. See user logs immediately as ours were set to upload every 10 seconds.

Cons

Not very user friendly for new users. There's certainly a learning curve to get started. Depending on how your logging has been setup there can also be a lot of noise to sort through, making the overall experience cumbersome. Most of this is due to sheer volume of data being collected, which is a self imposed problem but it'd be nice to get more support regarding how to handle this or having built in tools to filter out duplicate data points. Users have the ability to setup predefined queries which helps cut down on some of unneeded data, but as mentioned there's a steep learning curve and not very much documentation to go off of.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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My review

Reviewed a year ago
Pros

Intuitive UI, easy to use and setup. I can integrate papertrail to my app rapidly. It saves me a lot of time for troubleshooting issues.

Cons

Do not have the on premise (Self-Hosted) version.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Nice log aggregator

Reviewed 4 years ago

PaperTrail does the trick for log aggregation, it may not be quite as fully featured as others but the price makes up for it. For basic log aggregation it works well and has a decent search mechanism.

Pros

Good price, overall good general functionality. Product performs well and was easy to setup.

Cons

The search functionality could be beefed up, they have a variety of options but based on the UI it isn't always obvious.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Useful, Very Insight ful tool, with erespect to Heroku APP

Reviewed 2 years ago

Event logs, debug logs of application (Custom applications running on Heroku)

Pros

Good Insight on debug logs, and event monitoring, Provides high lithed view of the errors in the application.

Cons

Monitoring database events, there is scope for improvement on monitoring the database level events/logs/deadlocks.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Quick and basic solution for centralized logging

Reviewed a year ago

We use this to aggregate log for our microservices app. The integration process is simple and straightforward, but analytic feature should be improved.

Pros

Easy to integrate: It took only 30 minutes to integrate Papertrail with our application. There are step-by-step instructions to integrate Papertrail with your app in most web servers/frameworks.

Cons

The UI is pretty basic. No built-in analysis feature, we have to export the log manually for analysis.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Papertrail

Reviewed 9 months ago

Free logging for our discord and other web scrapers. Use it to report any errors.

Pros

The ability to have multiple machines per host is really nice feature. Additionally, the ability to send errors by email, webhook or with any other integration is nice too.

Cons

Nothing big that I have discovered yet. The only feature that I wish for is that they would update the npm module.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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Great way to catch logs if you're on top of things.

Reviewed 2 years ago
Pros

It is easy to link Papertrail to applications and search logs for the given log storage time.

Cons

We only keep logs for 24 hours, and then we store them in S3. It is very difficult to search through these logs since they are broken up into one hour chunks and all mixed together. Though I understand if that is outside of Papertrail's control.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Papertrail Review

Reviewed 10 months ago
Pros

The first impression with Papertrail is that it's pretty much completed and easy to use with simple steps for new users. It saves and shows logs according to your need, so it helps user saving lots of time and effort. The software is very useful and stable, so I would recommend this to others.

Cons

The price is not very competitive. I would like to have more features with this price.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Helps consolidate logging in today’s containerized world

Reviewed 8 months ago

We’re able to keep track of key transactions logging and debugging errors faster and more efficiently.

Pros

With today’s web infrastructure relying on multiple containers, it means that logs generation speed has multiplied and it makes it difficult to debug and trace core functionality. Papertrail helps solve the issue by providing a pipeline to a clean UI and tools to make it easy to debug and keep visibility of key application transactions.

Cons

It’s cost structure was confusing at first and we spent our quota too quickly. It required us to rethink what to log and what not to log, which isn’t necessarily a bad thing.