Papertrail Pricing, Features, Reviews & Comparison of Alternatives

Papertrail

Cloud-hosted log management

4.2/5 (10 reviews)

Papertrail overview

What is Papertrail?

- Aggregate

All app logs, text log files, and syslog. One place.

- Tail & Search

It's realtime. Use a browser, command-line, or API.

- React & Analyze

Get alerted instantly. Detect trends and archive forever.

Papertrail aggregates...

syslog
Text log files
Apache
MySQL
cloud hosting
Ruby on Rails
Windows events
Tomcat
Heroku apps
Routers & firewalls

.. and many more. No more digging through a dozen log files and directories.
papertrailapp.com

Pricing

Starting from
$7/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom

Supported languages

English
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Papertrail reviews

Excellent
2

Very good
8

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.4
  4.1
  4.1
  4.4
Diego Medina

Simple UI, just what you need for log management

Used daily for 2+ years
Reviewed 2019-02-23
Review Source: Capterra

I love how it is like having the terminal, but all your logs in one place. tail/grep is really all you need when reading logs, their autorefreshed ui and search does what I need, and having things like email alerts when certain keywords appear on certain servers is a nice feature

Pros
tail -f style by default. No need to refresh the screen to get new events. But also has nice search with special character to exclude terms, time range, etc

Cons
Nothing, all our team needed was a central place to get all our logs from, and papertrail did just that

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Used papertrail to log and monitor user devices and app usage.

Used daily for 2+ years
Reviewed 2018-03-19
Review Source: Capterra

We gain valuable insight into what our users and doing and experiencing by monitoring these logs. In certain situations where there's a live issues or outage, having live searchable data from our users is absolutely critical. My only gripe with Papertrail is that it's incredibly powerful but IMHO should be more intuitive, or have better training material to assist users in unlocking its full potential. We have a team of three developers who are competent enough to get what they need out of Papertrail, but I worry they may be missing out on some benefits we weren't even aware existed. Having software that you worry is too powerful for you to fully comprehend how your organization could benefit from it is a great problem to have though. Especially when it comes with an affordable price tag. This complaint is more about my own knowledge base and less of an issue with the software.

Pros
Gave us the ability to monitor devices based on usernames, device ID's, app versions, iOS versions, etc. Easy SQL searching and parsing. Gain the ability to create different visualizations based on predefined metrics but also allows for some customization. See user logs immediately as ours were set to upload every 10 seconds.

Cons
Not very user friendly for new users. There's certainly a learning curve to get started. Depending on how your logging has been setup there can also be a lot of noise to sort through, making the overall experience cumbersome. Most of this is due to sheer volume of data being collected, which is a self imposed problem but it'd be nice to get more support regarding how to handle this or having built in tools to filter out duplicate data points. Users have the ability to setup predefined queries which helps cut down on some of unneeded data, but as mentioned there's a steep learning curve and not very much documentation to go off of.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Hung Quach

My review

Used daily for less than 6 months
Reviewed 2019-12-12
Review Source: Capterra

Pros
Intuitive UI, easy to use and setup. I can integrate papertrail to my app rapidly. It saves me a lot of time for troubleshooting issues.

Cons
Do not have the on premise (Self-Hosted) version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jonathan Meredith

Papertrail

Used daily for less than 6 months
Reviewed 2020-04-28
Review Source: Capterra

Free logging for our discord and other web scrapers. Use it to report any errors.

Pros
The ability to have multiple machines per host is really nice feature. Additionally, the ability to send errors by email, webhook or with any other integration is nice too.

Cons
Nothing big that I have discovered yet. The only feature that I wish for is that they would update the npm module.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Phuong Tran

Papertrail Review

Used occasionally for less than 6 months
Reviewed 2020-03-09
Review Source: Capterra

Pros
The first impression with Papertrail is that it's pretty much completed and easy to use with simple steps for new users. It saves and shows logs according to your need, so it helps user saving lots of time and effort. The software is very useful and stable, so I would recommend this to others.

Cons
The price is not very competitive. I would like to have more features with this price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Papertrail pricing

Starting from
$7/month
Pricing options
Free trial
Subscription
View Pricing Plans

$7
1 GB/month
1 week search
1 year archive

$18
2 GB/month
1 week search
1 year archive

$35
4 GB/month
2 weeks search
1 year archive

$75
8 GB/month
2 weeks search
1 year archive

$150
16 GB/month
2 weeks search
1 year archive

$230
25 GB/month
2 weeks search
1 year archive

Papertrail features

API
Monitoring

Access Control (137 other apps)
Activity Dashboard (185 other apps)
Activity Tracking (99 other apps)
Alerts / Escalation (99 other apps)
Auditing (102 other apps)
Automatic Notifications (143 other apps)
Collaboration Tools (97 other apps)
Compliance Management (101 other apps)
Data Import/Export (127 other apps)
Data Visualization (93 other apps)
Drag & Drop Interface (108 other apps)
Permission Management (88 other apps)
Real Time Data (96 other apps)
Real Time Monitoring (115 other apps)
Reporting & Statistics (136 other apps)
Third Party Integration (180 other apps)
User Management (88 other apps)
Workflow Management (120 other apps)

Additional information for Papertrail

Key features of Papertrail

  • Full-text search
  • Simple REST API.
  • Save searches to reuse
  • Lightweight Ruby daemon
  • File-to-syslog app log collector
  • Realtime event viewer
  • HTTP to app notifications
  • Archive indefinitely on Amazon S3
  • Hostname wildcards
  • Download old logs
  • "Curated" log dashboard
  • Graph with Librato Metrics, and GeckoBoard
  • Nightly summary emails, copy-friendly links
  • Hadoop (Amazon EMR) integration
  • Auto-scaling cloud system integrations
  • OS X Dashboard widget.
View All Features

Benefits

Use Papertrail To...

- Troubleshoot fast.

Diagnosing a monitoring alert, app server error, customer service ticket, or missing email? Just search or tail.

Full-text search. Message, metadata, even sub-strings. Learn more
Jump to a time, system, group of systems, or context.
Save searches to reuse (even let coworkers see).

- See related events together.

Create flexible log views in a few clicks.

Turn related systems into event streams, like NY colo, Big App, or DB servers.
Automatically put new systems in the right place using hostname wildcards.
Save searches to create a "curated" log dashboard.

- Spread visibility around.

Help less-technical staff take advantage of logs (without SSH/RDP knowledge or access).

A lead engineer can populate groups, searches, and alerts that the team can use.
Stay current without logging in. Nightly summary emails, copy-friendly links.
One syntax works for Web, CLI, and API.