Papertrail Pricing, Features, Reviews & Comparison of Alternatives


Cloud-hosted log management

4.0/5 (4 reviews)

Papertrail overview

- Aggregate

All app logs, text log files, and syslog. One place.

- Tail & Search

It's realtime. Use a browser, command-line, or API.

- React & Analyze

Get alerted instantly. Detect trends and archive forever.

Papertrail aggregates...

Text log files
cloud hosting
Ruby on Rails
Windows events
Heroku apps
Routers & firewalls

.. and many more. No more digging through a dozen log files and directories.


Starting from
Pricing options
Free trial
Value for money
View Pricing Plans


Business size



United States, Canada, United Kingdom

Supported languages

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Papertrail reviews

Very good

Value for money
Ease of use
Customer support

Used papertrail to log and monitor user devices and app usage.

Used daily for 2+ years
Reviewed 2018-03-19
Review Source: Capterra

We gain valuable insight into what our users and doing and experiencing by monitoring these logs. In certain situations where there's a live issues or outage, having live searchable data from our users is absolutely critical. My only gripe with Papertrail is that it's incredibly powerful but IMHO should be more intuitive, or have better training material to assist users in unlocking its full potential. We have a team of three developers who are competent enough to get what they need out of Papertrail, but I worry they may be missing out on some benefits we weren't even aware existed. Having software that you worry is too powerful for you to fully comprehend how your organization could benefit from it is a great problem to have though. Especially when it comes with an affordable price tag. This complaint is more about my own knowledge base and less of an issue with the software.Gave us the ability to monitor devices based on usernames, device ID's, app versions, iOS versions, etc. Easy SQL searching and parsing. Gain the ability to create different visualizations based on predefined metrics but also allows for some customization. See user logs immediately as ours were set to upload every 10 seconds.

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Kevin Van Heusen

Nice log aggregator

Used daily for 1-2 years
Reviewed 2017-02-08
Review Source: Capterra

PaperTrail does the trick for log aggregation, it may not be quite as fully featured as others but the price makes up for it. For basic log aggregation it works well and has a decent search mechanism.Good price, overall good general functionality. Product performs well and was easy to setup.

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Useful, Very Insight ful tool, with erespect to Heroku APP

Used weekly for 1-2 years
Reviewed 2018-07-24
Review Source: Capterra

Event logs, debug logs of application (Custom applications running on Heroku)Good Insight on debug logs, and event monitoring, Provides high lithed view of the errors in the application.

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Great way to catch logs if you're on top of things.

Used daily for less than 6 months
Reviewed 2018-12-19
Review Source: Capterra

It is easy to link Papertrail to applications and search logs for the given log storage time.

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Papertrail pricing

Starting from
Pricing options
Free trial
View Pricing Plans

1 GB/month
1 week search
1 year archive

2 GB/month
1 week search
1 year archive

4 GB/month
2 weeks search
1 year archive

8 GB/month
2 weeks search
1 year archive

16 GB/month
2 weeks search
1 year archive

25 GB/month
2 weeks search
1 year archive

Papertrail features


Access Control (72 other apps)
Activity Dashboard (113 other apps)
Activity Tracking (63 other apps)
Application Integration (67 other apps)
Auditing (78 other apps)
Automatic Notifications (100 other apps)
Collaboration Tools (58 other apps)
Data Import/Export (79 other apps)
Drag & Drop Interface (83 other apps)
Projections (61 other apps)
Real Time Data (74 other apps)
Real Time Monitoring (82 other apps)
Real Time Reporting (62 other apps)
Reporting & Statistics (66 other apps)
SSL Security (69 other apps)
Third Party Integration (111 other apps)
User Activity Monitoring (54 other apps)
Workflow Management (71 other apps)

Additional information for Papertrail

Key features of Papertrail

  • Full-text search
  • Simple REST API.
  • Save searches to reuse
  • Lightweight Ruby daemon
  • File-to-syslog app log collector
  • Realtime event viewer
  • HTTP to app notifications
  • Archive indefinitely on Amazon S3
  • Hostname wildcards
  • Download old logs
  • "Curated" log dashboard
  • Graph with Librato Metrics, and GeckoBoard
  • Nightly summary emails, copy-friendly links
  • Hadoop (Amazon EMR) integration
  • Auto-scaling cloud system integrations
  • OS X Dashboard widget.
View All Features


Use Papertrail To...

- Troubleshoot fast.

Diagnosing a monitoring alert, app server error, customer service ticket, or missing email? Just search or tail.

Full-text search. Message, metadata, even sub-strings. Learn more
Jump to a time, system, group of systems, or context.
Save searches to reuse (even let coworkers see).

- See related events together.

Create flexible log views in a few clicks.

Turn related systems into event streams, like NY colo, Big App, or DB servers.
Automatically put new systems in the right place using hostname wildcards.
Save searches to create a "curated" log dashboard.

- Spread visibility around.

Help less-technical staff take advantage of logs (without SSH/RDP knowledge or access).

A lead engineer can populate groups, searches, and alerts that the team can use.
Stay current without logging in. Nightly summary emails, copy-friendly links.
One syntax works for Web, CLI, and API.