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Request Tracker
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The system you need to track the tasks you can't forget.
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Request Tracker - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: October 2025
Request Tracker overview
What is Request Tracker?
Request Tracker (RT) is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. It is developed and maintained by Best Practical Solutions, LLC.
RT allows users to create, view, and manage tickets, which are used to track issues or tasks. Tickets can be assigned to specific users or groups, and can be customized with custom fields, workflows, and notifications. RT also includes features such as time tracking, asset management, and reporting.
RT can be used by organizations of any size, and has been widely adopted in industries such as IT, education, healthcare, and government. It is highly customizable, and can be integrated with other software tools and systems.
Overall, RT is a powerful and flexible tool for managing tickets and tracking issues, and is widely used by organizations to improve their support and project management workflows.
Starting price
per month
Alternatives
with better value for money
Request Tracker’s user interface
Request Tracker reviews
Overall rating
4.3
/5
3
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.33/10
5
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2
1
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Request Tracker's key features
Most critical features, based on insights from Request Tracker users:
All Request Tracker features
Features rating:
Request Tracker alternatives
Request Tracker
Starting from
25
/user
Per month
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Request Tracker pricing
Pricing plans
Pricing details:
User opinions about Request Tracker price and value
Value for money rating:
Request Tracker support options
Typical customers
Platforms supported
Support options
Training options
Request Tracker FAQs
Request Tracker has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What languages does Request Tracker support?
Request Tracker supports the following languages:
Arabic, Basque, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Latvian, Lithuanian, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish
Q. Does Request Tracker offer an API?
Yes, Request Tracker has an API available for use.
Q. What level of support does Request Tracker offer?
Request Tracker offers the following support options:
Phone Support, Email/Help Desk, FAQs/Forum, Knowledge Base, Chat