App comparison
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Request Tracker
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The system you need to track the tasks you can't forget.
Last updated: October 2026
Request Tracker Alternatives & Competitors (2026)
Top 8 free alternatives
LiveAgent
Cloud-based customer service platform for all sizes
0.4
Value for money
Starting price
0.3
Functionality
Alerts/Escalation
4.6/5
Activity Dashboard
4.6/5
Access Controls/Permissions
4.5/5
Top Features
Alerts/Notifications
5/5
Activity Tracking
N/A
Alerts/Notifications
N/A
SysAid
Cloud-based AI ITSM & ESM platform for all sizes
0.5
Value for money
Starting price
0.2
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Alerts/Notifications
5/5
Asset Lifecycle Management
N/A
Freshservice
A complete IT service management (ITSM) tool for business
0.6
Value for money
Starting price
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.4/5
API
4.3/5
Top Features
Alerts/Notifications
5/5
Approval Process Control
N/A
Asset Lifecycle Management
N/A
Zendesk Suite
AI powered customer service across all channels
0.8
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Alerts/Notifications
5/5
Access Controls/Permissions
N/A
AI Summarization
N/A
0.7
Value for money
Starting price
0.1
Functionality
Agile Methodologies
4.6/5
Activity Tracking
4.6/5
Activity Dashboard
4.5/5
Top Features
Alerts/Notifications
5/5
AI Summarization
N/A
Alerts/Escalation
N/A
0.4
Value for money
Starting price
0.4
Functionality
Code Development
5/5
Access Controls/Permissions
4.6/5
Automated Testing
4.6/5
Top Features
Alerts/Notifications
5/5
Activity Dashboard
N/A
Activity Tracking
N/A
0.8
Value for money
Starting price
Functionality
Agile Methodologies
4.8/5
Activity/News Feed
4.7/5
Accounting
4.4/5
Top Features
Alerts/Notifications
5/5
AI Summarization
N/A
Alerts/Escalation
N/A
0.5
Value for money
Starting price
0.2
Functionality
Account Management
5/5
Analytics
5/5
Activity Dashboard
4.8/5
Top Features
Alerts/Notifications
5/5
AI Summarization
N/A
Approval Process Control
N/A
0.6
Value for money
Starting price
0.1
Functionality
Alerts/Escalation
5/5
Ad hoc Reporting
4.5/5
Activity Tracking
4.5/5
Top Features
Alerts/Notifications
5/5
AI Summarization
N/A
Analytics
N/A
0.7
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Alerts/Notifications
5/5
Activity Dashboard
N/A
AI Summarization
N/A
0.3
Value for money
Starting price
0.4
Functionality
Access Controls/Permissions
4.7/5
Alerts/Notifications
4.4/5
API
4.4/5
Top Features
Alerts/Notifications
5/5
Activity Dashboard
N/A
Activity Tracking
N/A
0.7
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.5/5
Alerts/Escalation
4.3/5
Activity Tracking
4.3/5
Top Features
Alerts/Notifications
5/5
AI Summarization
N/A
Asset Lifecycle Management
N/A
0.4
Value for money
Starting price
0.1
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.1/5
Alerts/Notifications
3.8/5
Top Features
Alerts/Notifications
5/5
AI Summarization
N/A
Asset Lifecycle Management
N/A
0.3
Value for money
Starting price
0.2
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Alerts/Notifications
5/5
Analytics
N/A
Approval Process Control
N/A
0.7
Value for money
Starting price
Functionality
Access Controls/Permissions
4.4/5
Asset Tracking
4.3/5
Alerts/Notifications
4.2/5
Top Features
Alerts/Notifications
5/5
AI Summarization
N/A
Analytics
N/A
0.5
Value for money
No pricing info
Starting price
0.1
Functionality
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
Top Features
Alerts/Notifications
5/5
AI Summarization
N/A
Asset Lifecycle Management
N/A
0.5
Value for money
Starting price
0.2
Functionality
Alerts/Escalation
5/5
Activity Dashboard
4/5
Active Directory Integration
N/A
Top Features
Alerts/Notifications
5/5
AI Summarization
N/A
Asset Lifecycle Management
N/A
0.7
Value for money
Starting price
0.3
Functionality
Alerts/Notifications
4.5/5
Access Controls/Permissions
4/5
Alerts/Escalation
3.7/5
Top Features
Alerts/Notifications
5/5
API
N/A
Approval Process Control
N/A
0.6
Value for money
Starting price
0.1
Functionality
Alerts/Escalation
5/5
API
5/5
Alerts/Notifications
4.7/5
Top Features
Alerts/Notifications
5/5
AI Summarization
N/A
0.2
Value for money
Starting price
0.5
Functionality
Activity Dashboard
5/5
Alerts/Escalation
4.7/5
AI Copilot
N/A
Top Features
Alerts/Notifications
5/5
Approval Process Control
N/A
Asset Lifecycle Management
N/A