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Intelligent Service Management Alternatives

How do Intelligent Service Management alternatives compare?

JIRA Service Management and Freshservice stand out as its top competitors based on similarity, popularity and user reviews. When comparing Intelligent Service Management to its top 100 alternatives, Malwarebytes Endpoint Protection has the highest rating, with Freshdesk as the runner-up, and Intelligent Service Management ranking 64th place. Zendesk has the most reviews with a total of 2,568, while Intelligent Service Management has 23. Users say Malwarebytes Endpoint Protection tops the list for value for money followed by Freshdesk, while Intelligent Service Management comes in 65th. Users also say Malwarebytes Endpoint Protection and Freshdesk are the easiest to use, while Intelligent Service Management takes 60th place.

What are the top 5 alternatives to Intelligent Service Management?


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Top 100 alternatives

JIRA Service Management

4.4
(263)

The only ITSM solution built on the Jira platform

Pricing

Starting from

$20/month

Value for money

4.2
4.2

What users say about JIRA Service Management's value for money

Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.

AR

Anonymous Reviewer

A great product at a reasonable price point. This review is for the Cloud version.).

SB

Seth B.

Total

30

97

41

features in common

30

features in common

JIRA Service Management's unique features

  • Compliance Management

  • Assignment Management

  • Reporting/Analytics

  • Employee Self Service

Intelligent Service Management's unique features

  • Approval Workflow

  • Single Sign On

  • User Management

  • Change Planning

Freshservice

4.5
(388)

A complete IT service management (ITSM) tool for business

Pricing

Starting from

$19/month

Value for money

4.5

0.3

4.2

What users say about Freshservice's value for money

For a company or for freshers who are not familiar with ITIL process its a good way to address that. For the Price its one of the best products out there.

AK

Abhinav K.

Most companies don't offer this and it has really helped when we have multi-layer tasks to accomplish. For the cost, this is a great product to keep your team efficient and productive.

AR

Anonymous Reviewer

Total

35

148

41

features in common

35

features in common

Freshservice's unique features

  • Testing/QA Management

  • Chat/Messaging

  • Resource Management

  • Contact Management

Intelligent Service Management's unique features

  • Rules-Based Workflow

  • Projections

  • Single Sign On

  • User Management

ChangeGear

4.0
(50)

Cloud based solution to track & control IT services

Pricing

Value for money

4.0

0.2

4.2

What users say about ChangeGear's value for money

Cost is very reasonable. It's is the most important determining factor to why we recommend ChangeGrear to our organization.

LN

Laetitia N.

The software is also easy to maintain. It's pretty much set it and forget it other than licensing changes each year.

AR

Anonymous Reviewer

Total

31

86

41

features in common

31

features in common

ChangeGear's unique features

  • Activity Management

  • Historical Reporting

  • Reporting/Analytics

  • Survey/Poll Management

Intelligent Service Management's unique features

  • Multi-Language

  • Projections

  • Active Directory Integration

  • Reporting & Statistics

Alloy Navigator

4.5
(48)

Award winning IT Asset Mgmt and Service Mgmt platform

Pricing

Starting from

$19/month

Value for money

4.5

0.3

4.2

What users say about Alloy Navigator's value for money

The best part of it was cost. We looked at several other products ranging from cost to functionality to find Alloy provided more for less.

RO

Ron O.

Alloy doesn't cost a lot and he's making a pretty good job.

at

allan t.

Total

39

200

41

features in common

39

features in common

Alloy Navigator's unique features

  • Workflow Management

  • Automatic Backup

  • Product Activation

  • Customer Activity Tracking

Intelligent Service Management's unique features

  • Network Monitoring

  • User Management

Canfigure

4.8
(12)

Modular ITSM and ITAM solution based on ITIL principles

Features

Total

29

78

41

features in common

29

features in common

Canfigure's unique features

  • Disposal Management

  • Issue Scheduling

  • Ratings / Reviews

  • Data Import/Export

Intelligent Service Management's unique features

  • Customizable Fields

  • Rules-Based Workflow

  • Single Sign On

  • Reporting & Statistics

BOSSDesk

4.6
(95)

BOSS Solutions a FrontRunner in Help Desk Software

Pricing

Starting from

$19/month

Value for money

4.7

0.5

4.2

What users say about BOSSDesk's value for money

Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price.

JB

Jeff B.

Cost friendly and efficient application for helpdesk and asset management.

AR

Anonymous Reviewer

Total

38

116

41

features in common

38

features in common

BOSSDesk's unique features

  • Surveys & Feedback

  • Asset Management

  • Workflow Management

  • Compliance Management

Intelligent Service Management's unique features

  • Multi-Language

  • Projections

  • Visual Analytics

HarmonyPSA

4.5
(18)

The next generation of professional services automation.

Pricing

Starting from

$65/month

Value for money

4.4

0.2

4.2

What users say about HarmonyPSA's value for money

Giving a true reflection on costs and profits and the Helpdesk has a lot more autonomy to hand so that simple tasks like email templates or how to guides can be quickly and easily sent to a customer.

NT

Natalie T.

We are now running our entire company on Harmony, and we have been able to reduce costs by rolling the third-party systems we were using into it.

JV

Jason V.

Total

32

332

41

features in common

32

features in common

HarmonyPSA's unique features

  • Mobile Time Tracking

  • Budget Management

  • Product Configurator

  • Product Catalog

Intelligent Service Management's unique features

  • Role-Based Permissions

  • Single Sign On

  • Approval Workflow

  • Visual Analytics

SeamlessDesk

4.6
(30)

Simple. Affordable. Service Desk Software.

Pricing

Starting from

$25/month

Value for money

4.8

0.6

4.2

What users say about SeamlessDesk's value for money

Cost benefits, customizability, great support. We will be sticking with Seamlessdesk for the foreseeable future, it's a great product.

BE

Brad E.

Ease of use, great price, and awesome customer support. Emailed support several times and got a quick, helpful response.

DS

Dillon S.

Total

35

124

41

features in common

35

features in common

SeamlessDesk's unique features

  • Supports Scrum

  • Equipment Tracking

  • Historical Reporting

  • Percent-Complete Tracking

Intelligent Service Management's unique features

  • Rules-Based Workflow

  • Approval Workflow

  • Role-Based Permissions

  • Change Planning

VIZOR IT Asset Management

4.0
(1)

ITIL Certified IT Service and Asset Management Solution

Features

Total

37

143

41

features in common

37

features in common

VIZOR IT Asset Management's unique features

  • Asset Management

  • Issue Auditing

  • Customer Database

  • Contact Database

Intelligent Service Management's unique features

  • Approval Workflow

  • Visual Analytics

  • Change Planning

  • Multi-Language

ConnectWise Manage

4.1
(187)

A PSA Tool Designed To Run Your As-a-Service Business

Pricing

Value for money

3.9

0.3

4.2

What users say about ConnectWise Manage's value for money

It's very intuitive and allows for powerful job costing. The software allows for simple project management and greatly enhances project workflow.

JD

James D.

We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience.

James V.

Total

32

139

41

features in common

32

features in common

ConnectWise Manage's unique features

  • Email Alerts

  • Workflow Management

  • Event Tracking

  • Contact Management

Intelligent Service Management's unique features

  • Customizable Fields

  • Change Planning

  • Multi-Channel Communication

  • Visual Analytics

SolarWinds Service Desk

4.6
(515)

IT Service Desk & Asset Management Software

Pricing

Starting from

$19/month

Value for money

4.5

0.3

4.2

What users say about SolarWinds Service Desk's value for money

However, I still believe that, for a small shop, this product offers the best value for the price and is a great entry-level solution.

AR

Anonymous Reviewer

SUPER easy to use and configure. Being web-based we didn't need to invest in additional hardware resources to host it ourselves and maintenance is no longer a concern.

Erich B.

Total

34

109

41

features in common

34

features in common

SolarWinds Service Desk's unique features

  • Activity Tracking

  • Contact Management

  • Drag & Drop

  • Release Management

Intelligent Service Management's unique features

  • Approval Workflow

  • Change Planning

  • Configurable Workflow

  • Reporting & Statistics

Atera

4.5
(190)

Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros

Pricing

Starting from

$79/month

Value for money

4.7

0.5

4.2

What users say about Atera's value for money

Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features.

JS

Joseph S.

They hit the sweet spot. We ditched a system that was costing us more, but price isn’t everything or even the most important thing… We are now doing more with our RMM than ever before.

Bob B.

Total

26

109

41

features in common

26

features in common

Atera's unique features

  • Summary Reports

  • Customer Accounts

  • Compliance Management

  • Activity Tracking

Intelligent Service Management's unique features

  • Single Sign On

  • Multi-Language

  • Active Directory Integration

  • Projections

Wrike

4.2
(1,7k)

Manage your projects from start to finish with Wrike

Pricing

Starting from

$9.80/month

Value for money

4.0

0.2

4.2

What users say about Wrike's value for money

It has definitely improved our capability as a team so we have gotten good return on investment from it.

AR

Anonymous Reviewer

The price and feature list look great. The marketing and landing page talked about it being perfect for agencies like mine.

Charles K.

Total

21

286

41

features in common

21

features in common

Wrike's unique features

  • Prioritization

  • Activity Management

  • Idea Management

  • Version Control

Intelligent Service Management's unique features

  • Network Monitoring

  • Visual Analytics

  • Alerts / Escalation

  • Knowledge Base Management

NinjaRMM

4.9
(130)

The Easiest-to-Use Unified Endpoint Management Platform

Pricing

Starting from

$3/month

Value for money

4.8

0.6

4.2

What users say about NinjaRMM's value for money

It's great for MSPs, comes with all the necessary features and integrations. The cost is very affordable and they offer 3rd party licenses for a great price e.g. TeamViewer.

BF

Bjoern F.

Ninja allows us to monitor networks at a fair price to us and them. It also allowed us to use the TeamViewer integration to disable all RDP access for a much more secure remote tool.

JV

Jesse V.

Total

22

92

41

features in common

22

features in common

NinjaRMM's unique features

  • Automatic Scans

  • Patch Management

  • Data Visualization

  • Online Forums

Intelligent Service Management's unique features

  • Knowledge Management

  • Visual Analytics

  • Knowledge Base Management

  • User Management

Zendesk

4.4
(2,6k)

Service-first CRM company that builds support & sales tools

Pricing

Starting from

$19/month

Value for money

4.1

0.1

4.2

What users say about Zendesk's value for money

For the time it saves and the reliability of the service, this software becomes well worth the money spent.

Alex T.

Ended up not choosing Zendesk, because it was too expensive, but I would still recommend it, considering that it can be an investment to achieve a better customer experience.

TA

Tommaso A.

Total

31

196

41

features in common

31

features in common

Zendesk's unique features

  • Lead Management

  • Widgets

  • Customer Experience Management

  • Real-time Updates

Intelligent Service Management's unique features

  • Approval Workflow

  • Projections

  • IT Asset Management

  • Access Controls/Permissions

TeamHeadquarters

4.2
(9)

Unified project management & help desk software

Features

Total

21

65

41

features in common

21

features in common

TeamHeadquarters' unique features

  • Project Tracking

  • Data Import/Export

  • Prioritization

  • Task Management

Intelligent Service Management's unique features

  • Change Planning

  • Visual Analytics

  • Knowledge Base Management

  • Access Controls/Permissions

HaloITSM

4.6
(18)

ITSM solution for managing incidents & assets

Pricing

Starting from

£25/month

Value for money

4.6

0.4

4.2

What users say about HaloITSM's value for money

Great service desk, great price and a super team. What more could you want.

SC

Shane C.

Cost effective IT Service Management Software.

JK

Jayne K.

Total

34

98

41

features in common

34

features in common

HaloITSM's unique features

  • Customizable Forms

  • Release Management

  • Remote Access/Control

  • Compliance Management

Intelligent Service Management's unique features

  • Visual Analytics

  • Single Sign On

  • Approval Workflow

  • Change Planning

Vivantio

4.3
(165)

Flexible Software. Focused Service.

Pricing

Starting from

$42/month

Value for money

4.2
4.2

What users say about Vivantio's value for money

Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.

JH

Jonathon H.

Good value for money ITSM Tool for ITIL based Service Desks.

JH

Jonathon H.

Total

28

96

41

features in common

28

features in common

Vivantio's unique features

  • Event Tracking

  • Customization

  • Capacity Management

  • Applications Management

Intelligent Service Management's unique features

  • Document Storage

  • Active Directory Integration

  • Visual Analytics

  • Network Monitoring

TOPdesk

4.6
(42)

Help desk & service management

Pricing

Starting from

$66/month

Value for money

4.5

0.3

4.2

What users say about TOPdesk's value for money

TOPdesk is a quality solution, supported by quality people and at a very affordable price.

DW

Dave W.

We feel we get excellent value for money with this product.

CF

Caroline F.

Total

31

85

41

features in common

31

features in common

TOPdesk's unique features

  • Reporting/Analytics

  • Widgets

  • To-Do List

  • Customizable Templates

Intelligent Service Management's unique features

  • Approval Workflow

  • Projections

  • Active Directory Integration

  • Access Controls/Permissions

Pricing

Value for money

4.5

0.3

4.2

What users say about InvGate Service Desk's value for money

We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility.

FA

Fernanda A.

It is worth investing in an application of these characteristics.

AR

Anonymous Reviewer

Total

31

86

41

features in common

31

features in common

InvGate Service Desk's unique features

  • Approval Process Control

  • Asset Management

  • Forecasting

  • Real Time Notifications

Intelligent Service Management's unique features

  • Approval Workflow

  • Single Sign On

  • Visual Analytics

  • User Management

Kaseya BMS

4.1
(20)

Business management solution for IT departments & MSPs

Pricing

Value for money

4.1

0.1

4.2

What users say about Kaseya BMS's value for money

BMS is a serviceable CRM at a good price, but leaves a few things to be desired.

AR

Anonymous Reviewer

For the cost, this is a great software. It does what it needs to do, ticketing.

Derek S.

Total

15

79

41

features in common

15

features in common

Kaseya BMS's unique features

  • Contact Management

  • Forecasting

  • Scheduling

  • Project Planning/Scheduling

Intelligent Service Management's unique features

  • Active Directory Integration

  • Mobile Access

  • Multi-Language

  • Reporting & Statistics

OpsGenie

4.7
(122)

Modern IT incident management and response solution

Pricing

Starting from

$9/month

Value for money

4.4

0.2

4.2

What users say about OpsGenie's value for money

Great price compared to similar software, feature set is pretty decent, interfaces are nice and detailed activity log is super nice.

EG

Eren G.

We were able to get a really good Pricing and Number of integrations is awesome.

AR

Anonymous Reviewer

Total

14

58

41

features in common

14

features in common

OpsGenie's unique features

  • Contact Management

  • Disaster Recovery

  • Templates

  • Server Monitoring

Intelligent Service Management's unique features

  • Service Reporting

  • Customizable Branding

  • Change Management

  • Reporting & Statistics

Kaseya VSA

4.0
(183)

IT Systems Management Software for Internal IT and MSPs

Pricing

Value for money

3.7

0.5

4.2

What users say about Kaseya VSA's value for money

Significant reduction in operational costs and increase in our ability to deliver value.

Frank V.

Slow, lousy features for the price. The UI needs an update, and some of the workflows are less than ideal.

hs

harmandeep singh s.

Total

25

120

41

features in common

25

features in common

Kaseya VSA's unique features

  • Data Visualization

  • Credential Management

  • Compliance Management

  • Compression

Intelligent Service Management's unique features

  • Multi-Channel Communication

  • Multi-Language

  • Role-Based Permissions

  • Service Catalog

Caspio

4.6
(133)

Build online database applications without coding.

Pricing

Starting from

$100/month

Value for money

4.5

0.3

4.2

What users say about Caspio's value for money

Overall Caspio is a great platform hands down. They offer a great service and is highly customizable and recommended for larger companies with a big budget.

JF

James F.

At first I was really impressed with price per data page but as I learn in different video tutorials, a real robust application will take you to the mid/highest price tier.

JJ

Julie J.

Total

31

324

41

features in common

31

features in common

Caspio's unique features

  • Assessment Notes

  • Records Management

  • FAQ

  • Routing

Intelligent Service Management's unique features

  • Activity Dashboard

  • Approval Workflow

  • Multi-Language

  • User Management

Naverisk

4.7
(31)

Remote monitoring & management for managed service providers

Pricing

Value for money

4.7

0.5

4.2

What users say about Naverisk's value for money

Easy Remote Monitoring and Management with fantastic backend support and greta Value for money.

AR

Anonymous Reviewer

Ease of Use, Value for Money, Support Personal, Functionality, Complete RMM, Patch Management. Completely White Labelable.

MG

Matt G.

Total

22

113

41

features in common

22

features in common

Naverisk's unique features

  • Dashboard

  • Client Management

  • Customizable Reports

  • Quotes/Estimates

Intelligent Service Management's unique features

  • Document Storage

  • Visual Analytics

  • User Management

  • Mobile Access

Device42

4.8
(49)

Automated IT infrastructure visualization & management tools

Pricing

Starting from

$1499/year

Value for money

4.9

0.7

4.2

What users say about Device42's value for money

Excellent Product and Support at a Very good Price.

AR

Anonymous Reviewer

It’s a highly accessible inventory and asset management application that offers a lot of functionality with minimal hassle and a reasonable cost.

AR

Anonymous Reviewer

Total

11

61

41

features in common

11

features in common

Device42's unique features

  • IT Reporting

  • Data Visualization

  • Compliance Management

  • Location-Based Mapping

Intelligent Service Management's unique features

  • Automated Routing

  • Visual Analytics

  • Rules-Based Workflow

  • Incident Management

Splunk Enterprise

4.6
(128)

Machine data management and analytics

Pricing

Starting from

$225/month

Value for money

4.2
4.2

What users say about Splunk Enterprise's value for money

Excellent and reliable albeit slow place to turn when investigating an incident, logs are easily available and sortable leading to quick and accurate determinations.

Davesh M.

The ease of use for splunk has increased productivity and reduced investigation time. Splunk is a devops and team lead life saver.

JM

Jeffrey M.

Total

13

120

41

features in common

13

features in common

Splunk Enterprise's unique features

  • Credential Management

  • Log Collection

  • Natural Language Processing

  • Performance Analysis

Intelligent Service Management's unique features

  • IT Asset Management

  • Problem Management

  • Customizable Branding

  • Interaction Tracking

ConnectWise Command

5.0
(1)

Remote monitoring and management solution for MSPs

Features

Total

15

47

41

features in common

15

features in common

ConnectWise Command's unique features

  • Compliance Management

  • Patch Management

  • Remote Monitoring & Management

  • Remote Access/Control

Intelligent Service Management's unique features

  • Active Directory Integration

  • Customizable Branding

  • Interaction Tracking

  • Reporting & Statistics

ConnectWise Automate

4.2
(106)

IT Automation for Today’s IT World

Pricing

Value for money

3.9

0.3

4.2

What users say about ConnectWise Automate's value for money

LabTech is a great program but they want extra for every feature so it can cost a lot.

AR

Anonymous Reviewer

Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.

SO

Shon O.

Total

21

117

41

features in common

21

features in common

ConnectWise Automate's unique features

  • Sarbanes-Oxley Compliance

  • Real Time Monitoring

  • Automatic Scans

  • Search/Filter

Intelligent Service Management's unique features

  • Configurable Workflow

  • Visual Analytics

  • Knowledge Base Management

  • User Management

Capacity

4.5
(11)

Artificial Intelligence-based knowledge management solution

Features

Total

21

99

41

features in common

21

features in common

Capacity's unique features

  • Multi-Channel Data Collection

  • Virtual Assistant

  • Attended Automation

  • Process Modeling & Designing

Intelligent Service Management's unique features

  • Project Management

  • Audit Management

  • User Management

  • Change Planning

Pricing

Starting from

$50/month

Value for money

4.3

0.1

4.2

What users say about RMM's value for money

This RMM is cost effective and web based, no need to install a bunch of software to use it. The ability to turn on components as you want to upgrade and grow is brilliant.

MS

Matthew S.

I like that this software is cost effective for a startup and can expand with many features to use. I can be sure that the clients have their machines up and running all the time.

NZ

Nigel Z.

Total

20

100

41

features in common

20

features in common

RMM's unique features

  • Resource Management

  • Release Management

  • Password Management

  • Issue Auditing

Intelligent Service Management's unique features

  • Knowledge Management

  • API

  • Reporting & Statistics

  • User Management

N-central

3.9
(34)

On-premise and hosted RMM software for MSPs

Pricing

Value for money

3.5

0.7

4.2

What users say about N-central's value for money

Over all they are very good at taking your money and over the years have been hard to communicate with. It’s all sales sales sales.

PH

Phillip H.

Every added option has a cost. This makes it very difficult to cost price for taking on new customers.

RR

Rob R.

Total

16

73

41

features in common

16

features in common

N-central's unique features

  • Historical Reporting

  • Dashboard

  • Baseline Manager

  • Patch Management

Intelligent Service Management's unique features

  • Service Reporting

  • Change Planning

  • Automated Routing

  • Alerts / Escalation

Agiloft

4.9
(31)

Agile Contract Management that works the way you do

Pricing

Starting from

$65/month

Value for money

4.8

0.6

4.2

What users say about Agiloft's value for money

If you're looking for a low cost help desk out of the box with great scaling capabilities and want to simply define workflows with GUI and easy to build rules.

AK

Alan K.

PROS: Agiloft especially excels at scalable customization, fair pricing and customer service.

CK

Cindi K.

Total

30

109

41

features in common

30

features in common

Agiloft's unique features

  • Contact Management

  • File Management

  • Assignment Management

  • Supplier Management

Intelligent Service Management's unique features

  • Service Catalog

  • Knowledge Management

  • User Management

  • Mobile Access

HappyFox Help Desk

4.6
(83)

Helpdesk, customer support software

Pricing

Starting from

$29/month

Value for money

4.5

0.3

4.2

What users say about HappyFox Help Desk's value for money

Outstanding Help desk software at an attractive price.

JB

Julian B.

HappyFox offers a great service for its price.

AR

Anonymous Reviewer

Total

19

91

41

features in common

19

features in common

HappyFox Help Desk's unique features

  • Contact Management

  • Social Media Monitoring

  • Cataloging/Categorization

  • Customer Complaint Tracking

Intelligent Service Management's unique features

  • Problem Management

  • Change Planning

  • Service Reporting

  • Reporting & Statistics

Halp

5.0
(1)

Ticketing, powered by your Slack conversations

Features

Total

19

45

41

features in common

19

features in common

Halp's unique features

  • Issue Scheduling

  • Prioritization

  • Third Party Integrations

  • Issue Auditing

Intelligent Service Management's unique features

  • Rules-Based Workflow

  • Knowledge Management

  • API

  • Reporting & Statistics

SummitAI

4.4
(10)

The future of IT management begins with AI.

Features

Total

32

118

41

features in common

32

features in common

SummitAI's unique features

  • Chat/Messaging

  • Contract/License Management

  • Compliance Management

  • CRM

Intelligent Service Management's unique features

  • Service Reporting

  • Single Sign On

  • Approval Workflow

  • Visual Analytics

Freshdesk

4.5
(2,2k)

Online helpdesk system and customer service software

Pricing

Starting from

$19/month

Value for money

4.4

0.2

4.2

What users say about Freshdesk's value for money

After searching for a while, I found Freshdesk, which was by far the best option with the best price. It's automated response system was one of my favorite features.

BM

Brian M.

Impressive, robust, reliable and very economical customer care managements software.

FG

Frederick G.

Total

24

126

41

features in common

24

features in common

Freshdesk's unique features

  • Widgets

  • Customer Complaint Tracking

  • Real Time Monitoring

  • Multi-Country

Intelligent Service Management's unique features

  • Document Storage

  • Visual Analytics

  • User Management

  • Incident Management

ProProfs Help Desk

4.9
(8)

Help desk and ticketing solution for customer service

Features

Total

16

42

41

features in common

16

features in common

ProProfs Help Desk's unique features

  • Trend Analysis

  • Email Templates

  • Social Media Integration

  • Surveys & Feedback

Intelligent Service Management's unique features

  • Visual Analytics

  • Knowledge Management

  • Multi-Language

  • User Management

Yonyx

4.8
(105)

Decision tree driven Interactive guides for customer service

Features

Total

8

40

41

features in common

8

features in common

Yonyx's unique features

  • Request Escalation

  • Call Scripting

  • Decision Support

  • HR Management

Intelligent Service Management's unique features

  • Automated Routing

  • IT Asset Management

  • Alerts/Notifications

  • Mobile Access

Kayako

4.0
(158)

Unified customer service platform

Pricing

Starting from

$15/month

Value for money

3.8

0.4

4.2

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

The utter lack of respect I was given as a long time customer was frustrating. I asked to get out of contract in the middle of a year long term for a partial refund.

AR

Anonymous Reviewer

Total

29

89

41

features in common

29

features in common

Kayako's unique features

  • Live Chat

  • Availability Management

  • Workflow Management

  • Third Party Integrations

Intelligent Service Management's unique features

  • Approval Workflow

  • Audit Management

  • Projections

  • User Management

Salesforce Service Cloud

4.4
(510)

Customer Service & Field Service Management Solutions

Pricing

Value for money

4.1

0.1

4.2

What users say about Salesforce Service Cloud's value for money

Overall it does what it should and for the price it's great also.

AR

Anonymous Reviewer

It is a great product to use, I just wish it didn't cost so much per user.

AR

Anonymous Reviewer

Total

32

195

41

features in common

32

features in common

Salesforce Service Cloud's unique features

  • Multiple User Accounts

  • Feedback Management

  • Screen Sharing

  • Contact Management

Intelligent Service Management's unique features

  • Approval Workflow

  • Configurable Workflow

  • Knowledge Management

  • Visual Analytics