App comparison
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Typical customers
Platforms supported
Support options
Training options
Starting from
19
/user
Per month
Starting from
9
/user
Per month
Value for money
4.3
/5
9
Starting from
19
/user
Per month
Value for money contenders
Functionality
4.5
/5
9
Total features
38
5 categories
Functionality contenders
Overall Rating
4.3
/5
9
Positive reviews
Overall rating contenders
Armin S.
Computer Software, 10,001+ employees
Used daily for 2+ years
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We use it for our global web support and you can configure it to what ever you like. Great and friendly support. Very much recommended.
Configurable from scratch and well designed.
Some HTML and programming experience might be good to have if you would like to do more suff on your own.
René H.
Media Production, 51-200 employees
Used daily for 2+ years
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I am using Visionflow (Visionproject) since 2007 for different internal and external business processes and services, substantially for service management. I really appreciate the variety of possible usage and the overall flexibility as well as the service quality of the team behind. The deep and very customizable integration of E-Mail Communication is (still) a big advantage compared with Visionflow´s competitors. Nevertheless, the design/frontend is unchanged for many years and out-of-date. I assume this might be a barrier for some users.
Flexibility, E-Mail Integration, Stability
UX, Document Management
Anita E.
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We have only experienced very professional feedback on both ordinary support as well as feature/defect handling. The software is very user-friendly.
No pros were added to this review
No cons were added to this review
Kalle J.
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I would recommend the system to anyone who wish to work with issue tracking, helpdesk or project management functionality. Preferably everything in combination to keep the information together and be able to communicate between the different parts of the organisation.
Very easy to use, Great functionality that includes Project Management, HelpDesk with an external Support Center Module, Issue Tracking, Document management. It also includes Knowledge base and Discussion forum functionality, but we are not using that. Great support. They come back so quickly with replies to everything. That really helps the efficiency when getting stuck.
I would like to have a reports module where I can create my own reports. Today I have to use the reports that are in the system. They are quite okay, but sometimes I would like to create my own reports, so I would like to have the flexibility.
Ylva N.
Music, 51-200 employees
Used weekly for 6-12 months
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We started implementing this system one year ago. A couple of users got the opportunity to start using the VisionFlow in their daily work. Already after a couple of weeks, other colleagues requested to start using it. Today, more than half of our company is using the system, which is contributing to a better working environment. From now we can monitor our processes in a much better way, we can search for things and we get any support we need from Visionera.
It works as expected: the functions we need are already in the system.
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