WhatsUp Gold Pricing

The interface is nice and customizable. Upgrading to new versions are very simple. The overall alert monitoring is great. They continue to add in new features to keep up with the overall demanding IT infrastructure. Working with their technical and product teams are great as they listen to your issues and/or suggestions and look to add new features by communicating to their customers on their sprints.

As of late the Whats Up Gold Plus product is not delivering based on what has been communicated to their customers. I attended a conference where IPSwitch stated their WhatsUp Gold product supported Microsoft Azure, Dell Compellent Storage and Wireless APs. When we implemented the product it only supports a small piece of Azure that requires Servers and not WebApps/Sites. In addition, the Dell Compellent provides incorrect measurements which is now being looked at on their technical team because there are issues with their release. On the AP Support it is stating they cannot read into our Cisco Airnet APs which are very standard. This too is a feature request. I like the product but for the cost I would expect these types of features to work.

This product is easy to set up and has minimum specs - we monitor nearly a thousand systems and sites using just one WUG server. This product doesn't have bolt-on applications that makes it hard to manage and upgrade down the road. This product has a lot of value for the money.

No API interface available for automation of monitoring. No complex alert logic or recovery notification options available. Minimum features (plays into some of the Pros, however).

I like the easy of the setup and flexibility of the product. We had two other products SolarWinds and OPmanager. Both complicated compared to WUG. To the point we were not using them accept for the basics. Just today I added a new site.

Some bulk items have to be done on the server and can't be done on the webpage

The ease of use and the renewal cost of the product

the more the product grows the more functionality they seem to take out of it.

you can monitor just about anything with this software. that's the whole point of monitoring. if you can't monitor everything you want, you need to find a different product.

feature wise, i have no problems with the software. however, it is a little pricey. it's not anywhere near as expensive as some other monitoring suites, but it is still a little pricey for a small business.

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The ease of adding a device, and getting monitors configured with alerts is what like best. To go from no monitoring to getting a text/email when something goes wrong is relatively easy with this product. The ease of putting specific graph items on a page (dashboard) is also very useful.

The biggest problem with this product is the performance/capacity of the product to generate graphs. Using java to fetch data from the database to paint pages is slow. I can collect 500,000 data items and generate 100,000 graphs without much horsepower with a tool like CACTI which uses php and flat text rrd files to paint the graph. I can put ten times as many graphs on a page and it still paints...

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the product is not expensive. The ease of use has slightly improved. Upgrades and patches are no longer a problem like they were in the past.

I don't trust the alerting The UI and UX is terrible. The dashboards you can create are extremely limiting There doesn't seem to be any built-in "hey you haven't been alerting on X,Y,Z, but you should because our other customers do and they see improved results" The competition is leaps and bounds ahead, but so is their price point.

I like how reliable it is. Once you've got it set up, it just keeps on chugging no matter how many fires are happening around it. It integrates well with PagerDuty and covers the bulk of our monitoring needs.

I don't like the licensing model. We have multiple sites and we have to set up fully licensed instances at those remote sites for monitoring of those resources. Additionally, we don't have a way to combine all of those remote sites into a single pane of glass with our main site so that we can get a holistic view of our enviornment.

What's Up Gold give us the ability to tailor it to how much view we want. As well as even starting software for us if/when it crashed on a particular machine. Outside of the standard up/down view it provides it also provides very customizable view/access to our network.

Can get a bit expensive to cover on how the licensing is done but other than that it works great.

Thank you for the review and for being a valued customer.

Ease of use. Ease of configuration. Simple process of adding new systems, and we can tie it into web site uptime monitoring with iDrone.

Occasional false positives, too many alerts, but thats likely how we have it configured.

The web interface has been significantly improved with the previous version of WUG. It is much faster and more intuitive. Product is a good value for the money.

the major upgrades are released with a lot of issues and we've had to roll back to a previous version more than once

Features, we've used the product since its infancy. Lots of features, a rather all inclusive product..

With it having as many features as it does comes config complexity, once figured out it works really well.

Thank you for the review and for being a valued customer.

It is completely customizable. Even the landing page can be customized to display your environment in the way that you want to see it. Alerts can be taken from the library and/or customized for your needs. A graphic display of your environment with color-coded conditions is useful for a quick visual look at your environment, and I have it running on one of my system monitors all the time. Email alerts, text messages - all customizable.

Like any large-scale program, it can be difficult to learn and I recommend attending training to get the most out of the product, which is an additional cost. And the product isn't cheap to begin with. Just looking at the initial screens can be very intimidating.

Easy to deploy and very reasonable priced. Easy to use functionality. With some coding it can to very complicated functions.

I don't really have any cons for this system.

Thank you for the review and for being a valued customer.

The straightforward GUI interface and very easy to set up.

A little bit expensive, but still ok compare with other products on the market.

Had nice gui to see interactivity. Other than that not much.

Failed to recognize ios changes on our switches from ios 12 to 15. I had to remove the devices completely and add them back. Contacted support numerous times with no resolution.

I have only use one other product to monitor our network and I have found that WhatsUp Gold is a better product by far and easier to use.

I wish that the price was a little cheaper but overall not a very expensive product to begin with when compared to others.

Reasonable cost, easy to setup. has been a reliable product.

the web portal is kind of cluncky when setting up smart tv to connect.

Mapping, Dashboards, Monitors, Actions, NTA, APM and CM.

a small delay with post-sales

Great Value and ease of use for what we use it for.

Wish list is for WUG support to make video KB's articales on How to.

Thank you for the review and for being a valued customer.

The ease of setup and monitoring has been a huge benefit. We have used this multiple times to track down errors that would have been much more time-consuming.

Wish I could get my Superintendent to let me upgrade. We have stayed with our current version for a number of years. Hoping we can upgrade because we always add more technology but not staff.

Normally I work with Solarwinds products, so my experience with this product within my environment is limited compared to some of my coworkers. From the work I have done with this software I have been sincerely impressed. WUG might not be as feature-rich as NPM, but for the cost it's a pretty deep monitoring system. It's more cost effective than Solarwinds SAM, unless you already have NPM in your environment.

Doesn't quite offer what Solarwinds can, but the cost is significantly lower. If you don't have NPM in your environment then its a good alternative to SAM.

WUG is fairly easy to use but does take practice to set up in a manner that will allow you to organize your infrastructure so it makes sense to you. For the cost, it does a good job of monitoring.

False alerts have always been an issue in WUG, and i've worked with it for about 10 years. It's also tedious to set up if you have hundreds of servers, especially fine tuning details for specific applications.

It's easy to work with, it's innovator; besides that the price is good enough.

anything so far, everything works just fine.

Thank you for the review and for being a valued customer.