0

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Service Desk
Page 3

Service Desk Software with Real-Time Reporting (2026) - Page 3

Last updated: April 2026

Get free expert advice+1 (888) 216-6745

Call now for a one-to-one consultation in under 15 mins.

Filter results

Features

Support Ticket Management(63)

API(61)

Billing & Invoicing(14)

Third-Party Integrations(63)

Access Controls/Permissions(58)

Integrated with

Gmail(12)

Google Calendar(11)

Jira(25)

Mailchimp(10)

Microsoft Azure(15)

Pricing model

Free(15)

Open Source(4)

Free Trial(56)

One Time License(3)

Subscription(54)

Devices supported

Mac(38)

iPad(41)

Android(45)

Linux(43)

Web-based(66)

iPhone(44)

Windows(48)

Organization types

Small Business(61)

Non Profit(45)

Large Enterprises(61)

Public Administrations(40)

Freelancers(20)

Mid Size Business(60)

User rating

All Reviews

& up

(60)

& up

(61)

& up

(61)

66 software options

Sort by

Sponsored

AppBase DCM & BPM Platform

5.0

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI supported low-code platform for case management solutions

Eccentex delivers next-generation dynamic case management and business process automation solutions that are enhanced by Eccentex AI Services to help brands and government entities achieve results quickly and easily.

Read more about AppBase DCM & BPM Platform

Users also considered

Fielder Agent

4.7

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based software for managing agents in the field.

Fielder Agent is an application for the management and control of field agent assignments. The software operates based on the planning of optimal routes and the use of resources. It also facilitates the traceability of activities in real-time. It includes a web portal and mobile apps.

Read more about Fielder Agent

Users also considered

Airdesk

4.7

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Centralized workspace for all services.

Airdesk is a centralized workspace with a 360º view of all your services. With it, businesses can manage customers and contacts, deals and contracts, project and task management, customer interactions and ticket handling in a single place.

Read more about Airdesk

Users also considered

Alemba Service Manager

3.7

(6)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ASM automates your ITSM with a no code workflow engine

Alemba Service Manager's Service Desk functionality centralizes incident resolution, request management, and self-service portals, enhancing efficiency, reducing response times, and improving user satisfaction through streamlined communication and automated workflows.

Read more about Alemba Service Manager

Users also considered

DiliGenie

5.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Power Your IT Projects with DiliGenie’s Smart Tools!

DiliGenie’s Service Desk efficiently manages IT service requests by centralizing ticket management and automating workflows. It empowers IT teams to respond quickly to user needs, enhances collaboration, improves user satisfaction, and offers data-driven insights.

Read more about DiliGenie

Users also considered

Request Tracker

4.3

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The system you need to track the tasks you can't forget.

Request Tracker is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. RT offers managed hosting plans and product support for on-premise deployments.

Read more about Request Tracker

Users also considered

ServiceTonic

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ServiceTonic targets small and medium size enterprises

ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

Read more about ServiceTonic

Users also considered

Jetdocs

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Collaborative ticketing workflows for your internal teams

Collaborative ticketing and workflow solution that integrates with Microsoft Teams and Slack. IT, Ops and other internal teams leverage Jetdocs to handle tickets, issues, requests and approvals that involve multiple teams.

Read more about Jetdocs

Users also considered

Nexoid

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Nexoid: Your Key to Affordable, Adaptable, Evolving ERP

The future of ERP. Adaptable, affordable, AI-powered. Complete code transparency meets exceptional speed & performance. AWS-backed for security and scalability. Pay-as-you-go plans, automation workflows, and seamless third-party integration.

Read more about Nexoid

Users also considered

Helpdesk 365

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

SharePoint IT Ticketing System for Microsoft 365

Cloud-based helpdesk solution for Microsoft Teams, Outlook, and SharePoint, letting users create, track, and manage tickets in Microsoft 365.

Read more about Helpdesk 365

Users also considered

HEINZELMANN

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Issue tracking software for the IT sector

HEINZELMANN is an issue tracking software designed to help businesses track computer hardware and software inventories, licenses, and orders. Administrators can capture, maintain, and administer critical information about assets such as health status in real-time.

Read more about HEINZELMANN

Users also considered

Serviceware Processes

(0)

ITSM Software, Helpdesk & Service Desk for IT Organizations

Serviceware offers intelligent solutions for digitizing and automating service processes and enabling companies to optimize their service costs. Key features include a service-catalogue, self-service portal, configuration and knowledge base management and process control.

Read more about Serviceware Processes

Users also considered

TACO

(0)

Auditing Policy Monitoring Tool

TACO can apply auditing policies to your organisation’s overall infrastructure environment. TACO covers compliance frameworks like CIS, POPI and GDPR, to name a few.

Read more about TACO

Users also considered

TACO

(0)

Auditing Policy Monitoring Tool

TACO can apply auditing policies to your organisation’s overall infrastructure environment. TACO covers compliance frameworks like CIS, POPI and GDPR, to name a few.

Read more about TACO

Users also considered

Kundo

(0)

Customer service management system

Kundo is a customer service management system that helps businesses create an optimal service mix between assisted and self-service to meet personalized customer service requirements. With centralized case management, an accessible knowledge platform and AI-driven self-service, users can deliver support across multiple communication channels, such as email, live chat, and more.

Read more about Kundo

Users also considered

Managed Service Providers (MSPs)

(0)

MSP solution for enhanced service delivery

Sunrises's MSP solution enables Managed Service Providers (MSPs) to streamline their operations, optimize resources, and deliver top-notch service. Featuring an intuitive HTML5 interface and advanced functionalities like dynamic searching, complex SLA management, and a customizable self-service portal, this software helps MSPs enhance their operational efficiency and drive business growth.

Read more about Managed Service Providers (MSPs)

Users also considered

page 3 of 3

US office

56 Top Gallant Road
Stamford, CT 06902
USA

Registered office

Calle Álava 121
08018 Barcelona,
Spain

For you

Join Sign in Software categories Blog & research

For vendors

Get listed Your account

Our company

About us We're hiring!News Legal Privacy Policy Vulnerability Disclosure Program

© 2010-2026 GetApp. All Rights Reserved.
GetApp is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.