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Alemba Service Manager
ASM automates your ITSM with a no code workflow engine
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Alemba Service Manager Pricing, Features, Reviews and Alternatives
Alemba Service Manager FAQs
Alemba Service Manager has the following pricing plans:
Starting from: £52.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Alemba Service Manager?
Alemba Service Manager has the following typical customers:
Large Enterprises, Non Profit, Public Administrations
Q. What languages does Alemba Service Manager support?
Alemba Service Manager supports the following languages:
English
Q. Does Alemba Service Manager offer an API?
Yes, Alemba Service Manager has an API available for use.
Q. What other apps does Alemba Service Manager integrate with?
Alemba Service Manager integrates with the following applications:
BMC Helix ITSM, Microsoft Outlook, Jira, PRTG Enterprise Monitor, iTrent, Azure Active Directory, Microsoft Teams, Microsoft Project, PRTG, Slack, Microsoft 365, VNC Connect, SolarWinds Observability, Workday HCM, Nagios Core, Microsoft Intune, Asana, HubSpot CRM, Microsoft Excel
Q. What level of support does Alemba Service Manager offer?
Alemba Service Manager offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, FAQs/Forum, 24/7 (Live rep)
Alemba Service Manager product overview
What is Alemba Service Manager?
Alemba Service Manager's IT Service Management (ITSM) capabilities represent a transformative approach to managing and delivering IT services within organizations. Built on a robust cloud-based platform, Alemba Service Manager ITSM is designed to automate IT processes, streamline service delivery, and enhance overall efficiency and effectiveness. This comprehensive overview will delve into the core features, benefits, and impact of Alemba Service Manager's ITSM solution.
Key benefits of using Alemba Service Manager
Improved Service Quality: Alemba Service Manager's ITSM capabilities ensure that IT services are delivered consistently and reliably, meeting or exceeding service level expectations. This results in higher user satisfaction and trust in the IT department.
Reduced Costs: Automation and improved efficiency lead to lower operational costs. Alemba Service Manager helps organizations optimize resource utilization and reduce the costs associated with managing IT services.
Data-Driven Decision Making: With advanced analytics and reporting tools, Alemba Service Manager provides valuable insights into IT service performance and user satisfaction. This enables organizations to make informed decisions and continuously improve their IT services.
Increased Agility: Alemba Service Manager supports agile IT service management practices, enabling organizations to respond quickly to changing business needs and technology trends. This agility is crucial for maintaining competitiveness in today's fast-paced business environment.
Typical customers
Platforms supported
Support options
Training options
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Alemba Service Manager pricing information
Value for money
3.8
/5
6
Starting from
52
/user
Per month
Pricing options
Value for money contenders
Alemba Service Manager features
Functionality
3.7
/5
6
Total features
85
5 categories
Most valued features by users
Functionality contenders
Alemba Service Manager users reviews
Overall Rating
3.7
/5
6
Positive reviews
67
%
Overall rating contenders
Verified reviewer
Telecommunications, 10,001+ employees
Used daily for 2+ years
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Overall Its good tool for business for little tricky for users to understand initially.
Its good tool for creating Internal/external incidents. It helps in tracking records. It makes life easy.
Interface is little harder to understand and not much friendly. Deployment is harder. its also pricey.
Paul M.
Government Administration, 5,001-10,000 employees
Used daily for 2+ years
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Great package and price to start with a software system that was functional but had issues to begin with. Since the upgrade to v10 and above ASM has been getting better and better and we are more than happy to keep using it for the future.
Since the latest versions the administration has been really come on. There is everything you need if you are willing to take onboard all of the features on offer. We've recently started using features to assist our automation and Alemba have everything we need.
It can be tricky to find some of the settings as they are tucked away or hiding (sometimes they are not in the help but that's rare). Earlier versions were buggy but since the commitment to better quality control the software has become very reliable and future features look very useful.
Kent L.
Information Technology and Services, 1,001-5,000 employees
Used daily for 2+ years
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After using this thing for the past 4 plus years, I learned that my organization is going with another solution very soon, which is one of the main reasons I am staying. I was honestly considering job hunting solely based on my experience with Vfire.
Nothing. there is no redeeming quality what-so-ever with this application.
The GUI is not only useless as a business application but an annoying thorn in the side of progress and efficiency. There is tons of useless space taken up by big blue bubble graphics where data should be. When you enlarge the view, it doesn't only increase the size of the text in the data fields but also every single graphical object on the screen and rearranges the placement to accommodate everything...
jill c.
Education Management, 5,001-10,000 employees
Used daily for 2+ years
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overall I have been using this product for over 15 years and have seen many improvements and can t wait for the admin improvements
the ease of workflow management - the creation and setup of forms and workflow
html email templates and the small areas that admin have to work in
Peter S.
Mining & Metals, 10,001+ employees
Used daily for 2+ years
Review source
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Alemba has picked up product development from VMWare and given a new life to this fully featured service management system. Under the hood is a high performance automation engine and process support for the core and supporting ITSM processes. Amazing support and engagement from the Alemba team.
Automation from start (customer form submission, scheduled, etc.) to finish (backend script, orchestration engine, SQL command, etc.).
IT user interface takes some time to get used to, and isn't browser based
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