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Captorra

Case intake and lead management solution for law firms

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Captorra Pricing, Features, Reviews and Alternatives

Captorra product overview

What is Captorra?

Captorra is a case intake and lead management solution designed to assist law firms specialising in personal injury and mass tort, as well as bankruptcy, criminal defence, and immigration. Captorra offers users tools for lead conversion and client sign ups including intake scripts, process automations, eSignature capabilities, management of physical signup packages, referral management, email marketing, marketing analysis, and reporting.

Key benefits of using Captorra

Captorra offers users over 50 types of intake scripts, with users able to setup unlimited call scripts to run for callers, with data automatically assigned to the new intake.

Turn-downs can be automated, with customizable emails sent automatically and the creation of merged turn-down letters.

Email marketing lists can be setup for both standard lists, including Newsletters, and custom lists decided by users, as well as email drip campaigns.

Integrations with website lead capture, after hours call centers, and third party lead providers allow leads to be automatically imported into the system without the need for manual entry.

Customizable dashboards allow users to see a summary of the information most relevant to them, including number of calls, number of sign ups, active intakes, marketing campaign results, follow-ups, and more.

Integrated eSignature services allow clients to immediately sign up through their computer, or using a tablet or smartphone.

Signup package management process allows users to track whether physical signup packs have been mailed, if they have been returned, and if any follow-up is required.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat

Training options

Documentation
Live Online
Videos
In Person

Captorra pricing information

Value for money

3.7

/5

15

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Captorra features

Functionality

4.0

/5

15
Total Features8 2 categories

Most valued features by users

Task Management
Email Management
Campaign Management
Customizable Templates
Email Templates
Customizable Fields
Campaign Analytics
CRM

Captorra users reviews

Overall rating

4.5

/5

15

Positive reviews

87%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10
Rating distribution

5

4

3

2

1

12

1

0

1

1

Pros
Selecting Captorra software provided an outstanding and seamless solution for our call center customer service team to provide exceptional service to our clients.

BN

Bonnie N.

It has greatly increased our ability to track marketing and we can better focus in the areas where our marketing is weak. The system is extremely user friendly and easy to learn.

VO

Vivian O.

Information is the new Gold, and this software will give you your moneys' worth. Want to know who your superstars in your organization are with Clients.

JG

Jake G.

Cons
It does not actually integrate with Needles Case Management. They take the data entered into Captorra and dump it into a single field in Needles.

ZB

Zach B.

The fact that its just a data dump, and not even field to field.

ZB

Zach B.

They don't even give you all the access you need to do your job until you request it. There's no way to tell if you're using all the features you're paying for.

ZB

Zach B.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Glen Lerner Injury Attorneys LOVES Captorra!

Reviewed 6 years ago

PROS: Accountability - Intake and Lead tracking is never easier. All users entries are easily documented and tracked. Entries are date and time stamped, with a very robust AUDIT function on each documented lead or intake. Automation - Certain functions that allow for automation are fantastic. Welcome Letters, Client Information Packages -- all able to be customized to your Firm's specific needs,...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Expensive and doesn't do everything they promised

Reviewed 2 years ago

We were very excited about Captorra. The concept was exactly what we needed. However after using it for a year now, our employees are still frustrated by it. They want you to buy licenses for each user, which are expensive, so then the rest of our staff doesn't have access to the system if in a pinch and an intake person isn't available. Plus the training needed is extensive, so it's not worth the...

Pros

Docusign Texting directly from the intake screen. Tracking intakes.

Cons

Creates duplicate parties in our case management system (when existing clients have a new case). Supposedly integrates with our CM system (Needles), but it's just a data dump. Much time is spent copying and pasting the data into the correct fields each time an intake is converted to a case. Ease of use - too much training needed to be able to use it. Reports aren't easy and have bugs. I don't even look at them much anymore due to the time it takes and data not always being accurate, or graphs being blank. Cost - for what you actually get and all of the time it was supposed to save, but doesn't.

Vendor response

Hi Stephanie. We sincerely appreciate your feedback. We are sorry to hear of your frustrations with the system as we have made a very conscious effort to get your group to utilize the application in the most advantageous way like our other clients. Please always know that we are here to assist in any way we can to improve your experience.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent company and people at the company. Expensive but helpful

Reviewed 4 years ago

Organized lead management and follow up

Pros

It's an easy to use product for our intake team. very good logistics and well thought out. For law firms, it's a far superior choice than developing your own or trying to configure Salesforce

Cons

I don't like that it's built on Microsoft Dynamics - not my favorite platform. There are some basic tech functions that could be better, however for a high volume legal firm it's probably the best stuff out there.

Vendor response

Thank you for the kind review and positive feedback Eric!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software

Reviewed 3 years ago
Pros

easy use user friendly clear and functions well

Cons

wish all my software was so nice very user friendly

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Needs a lot of work

Reviewed 2 years ago
Pros

What I liked most about the software was the promises of what we were told it would do. It was supposed to integrate with Needles Case Management software.

Cons

The fact that its just a data dump, and not even field to field. Like mentioned above, it's supposed to integrate. It does not actually integrate with Needles Case Management. They take the data entered into Captorra and dump it into a single field in Needles. There software also creates duplicate people within Needles. They make it sound like a great software, but for the price they want you to pay, its severely lacking. They don't even give you all the access you need to do your job until you request it. There's no way to tell if you're using all the features you're paying for.

Vendor response

Thanks for leaving your review and feedback Zach. We hate to hear your dissatisfaction with the system as we have numerous clients that use Needles that are extremely satisfied with the solution. Our primary goal with the application is to help firms sign more cases. We are happy to discuss and assist your group in any way possible moving forward.

Captorra FAQs and common questions

Captorra has the following pricing plans:
Pricing model: Subscription


Captorra has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Captorra supports the following languages:
English


No, Captorra does not have an API available.


Captorra offers the following support options:
Email/Help Desk, Chat

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