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WaiverFile

5.0
(34)

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Cloud-based electronic release waiver form signing solution

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(2)

WaiverFile Pricing, Features, Reviews and Alternatives

WaiverFile product overview

Price starts from

15

Per month

Flat Rate

What is WaiverFile?

WaiverFile is an online solution that enables eventing and service provision businesses to electronically issue, collect and archive digital waiver release forms. Administered via a company's website, email, or on-site kiosks by virtue of sharable custom URL links and therefore accessible across all web-enabled devices, WaiverFile is offered across scalable SaaS packages. Priced to meet the requirements of startups all the way up to Enterprise and higher volume level, contract-free subscription plans include 150-4000+ waivers per month and unlimited cloud storage. The system allows waiver forms to be created featuring customizable questions and custom form fields, capturing customer data authenticated by their initial and signature. This can be performed by mouse or on touchscreens with finger or stylus and is stored and retained as necessary electronic evidence for identifying the particular form. A copy of each waiver is then stored within WaiverFile's secured database, with zip file archives made available for download on demand or automatically delivered weekly.

Key benefits of using WaiverFile

  • WaiverFile is a cloud-based, digital waiver form signing solution designed to assist and streamline the waiver collection process for businesses offering events and parties, giving customers the ability to sign and return forms from any web-enabled device or kiosk.


  • A centralized dashboard-based UI provides access to a Waiver Monitor that doubles as a check-in screen during event day management, facilitating the tracking of customers who have successfully signed their release waiver and have arrived for attendance.


  • The system functions by providing users with a custom, branded WaiverFile URL that can be shared for remote sign in or setup within a browser on-site, with repeat customers able to create a password for secure account access.


  • WaiverFile's form editor allows custom questions to be created by adding custom form fields including text box, paragraphs, checkboxes, multiple choice (radio buttons), dropdown lists and numerical input boxes, with drag and drop editing for convenient reordering.


  • Additional features include built-in reporting capabilities for data filtering and export, while WaiverFile also synchronizes collected customer data with other popular third-party applications and services such as MailChimp, Constant Contact and Signpost.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    Phone Support
    Email/Help Desk
    Chat

    Training options

    Live Online
    Documentation
    Webinars
    Videos

    WaiverFile pricing information

    Value for money

    4.9

    /5

    34

    Starting from

    15

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    WaiverFile features

    Functionality

    4.8

    /5

    34

    Total features

    27

    2 categories

    Most valued features by users

    Access Controls/Permissions
    Document Storage
    Activity Dashboard
    Reporting & Statistics
    Third Party Integrations
    Contract/License Management
    Search/Filter
    API

    Functionality contenders

    WaiverFile users reviews

    Overall Rating

    5.0

    /5

    34

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.75/10
    Rating distribution

    5

    4

    3

    2

    1

    34

    0

    0

    0

    0

    Pros
    Also, the price is great for the quality of service and they keep update with more features. I'm so happy I found this software.
    I send my clients to the website they read and click to agree and I get an email immediately. I love it because it's reliable and easy.
    I like its flexibility, dashboard and the way it handles events. They are very responsive to improvement suggestions that we make and are quick to implement them.
    Cons
    M mobile for my business and don’t have a stable administrative office, so I don’t have to worry about losing waivers.
    It looked basic at first and I was worried about it being only for US customers.
    Cutting check in time in 1/2 for the customer. Other waiver software made us type in each name as we checked in each guest to search for the waiver.

    Overall rating contenders

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    Laurent C.

    Verified reviewer

    Management Consulting,

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Excellent services, they know how to listen and to tailor the solution. Great job!!

    Reviewed 5 years ago

    Streamlining our processes and get rid of paper.

    Pros

    I started the process of looking into improving my process around waivers. I put all my specific requirements and send them over 4 different vendors. 75% responded and for some reason, I like the answer from the owner of the company. I start the process to get the free trial to start looking into the product to make sure it was going to work for us. Remember that all companies are different and a single solution can't fit all business. Few emails later and a phone call allows us to get the solution that fits. 10 days later I was able to launch it.

    Cons

    At first, I realized they do not have an app for Droid or iPhone but realized quickly this is an advantage as any customer can use their own phone to sign the waiver. No need for an app.

    Vendor response

    Thanks for the review, Laurent! We're so happy to hear that WaiverFile is working well for you. We're also working on iOS and Android apps in which will allow for kiosk signing to continue if internet is lost, but as you say, signing works anywhere with no need for an app. Thanks again for taking the time to review!

    BD
    AvatarImg

    Breeann D.

    Leisure, Travel & Tourism, 1-10 employees

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Customer Service Excellence

    Reviewed a year ago

    Customer service was top notch. I emailed a question and got a response within an hour. When we communicated further, I asked to speak to someone on the phone, they immediately called me. We were able to get so much sorted out during our call and [SENSITIVE CONTENT] customized my profile based on what our needs were. He was able to anticipate features we might need and showed me features that I wasn't aware of. If you are thinking of choosing WaiverFile, give them a call to see exactly what they can offer!

    Pros

    The software is great to use and offers features that make the tedious waiver job easier. Organization of the completed waivers and the features you can add like Events help to streamline that process.

    Cons

    it looked basic at first and I was worried about it being only for US customers. Perhaps it would be more attractive immediately for potential customers if there was a place to choose Canada. There were some issues with address fields because the default is set to USA.

    Vendor response

    Thanks so much for the review! We do have plans to make the address field offer different styles depending on country, so look out for those updates soon. In the meantime, the custom fields handle it. Thanks for taking time to share your feedback with us!

    JC
    AvatarImg

    Jennifer C.

    Health, Wellness and Fitness, 1-10 employees

    Used weekly for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Operation Comfort

    Reviewed 4 years ago
    Pros

    Able to use from the iPad when out and about at programs.

    Cons

    All the info you have to input. With the paper version of DSUSA waiver it only requires name, signature & date. With the waiver file they have to input name, signature date, address & email. Don’t like that the media & liability waiver are 2 forms & you have to enter same info again.

    Vendor response

    Thanks for your review, Jennifer! Regarding the specifics with that form, DSUSA specified that they wanted the two forms to be separate. I'll reach out to them to see if they would allow us to combine them, and/or make any of the extra fields optional. (Our software supports that, it's just the way it was decided to configure it). There's also an option to make it jump immediately to the second form...

    TB
    AvatarImg

    Taryn B.

    Hospitality, 501-1,000 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Thank-you!

    Reviewed 3 years ago

    Incredible! I have dealt mostly with the rep who has been absolutely amazing. Thank-you!! I haven't even needed to try to reach out to anyone else because he is always helping and answering any questions I have. He has been helping from the beginning before we even signed up and I was just asking questions.

    Pros

    1. It is so easy to use. Just being able to play around and learn how to input different waivers myself was extremely handy because we are adding more waivers into our account each season. If I ever needed help or changes, it was done almost immediately! 2. The fact that group leaders can log in and view who has completed a waiver for their group is a game changer when we are dealing with hundreds of required forms a day. 3. Their customer service!!!

    Cons

    Nothing because any issue I may have had was taken care of so quickly by their amazing customer service.

    Vendor response

    Thanks so much for your review, Taryn! We're delighted that everything is working out so well for you!

    JB
    AvatarImg

    James B.

    Entertainment, 1-10 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great Waiver System and Great Support

    Reviewed 4 years ago

    Very responsive and willing to listen to users to add new features. I have been using WaiverFile for over a year and I can not say enough good things about the product and the people who make it. I have been able to converse directly with their president, on many occasions, and have had outstanding responsiveness. It is very rare when your suggestions are acted upon by the company leader and not some customer service person located who knows where.

    Pros

    I like its flexibility, dashboard and the way it handles events. They are very responsive to improvement suggestions that we make and are quick to implement them. Until I started using WaiverFile, every other system I considered always involved some sort of compromise. With WaiverFile, I have what I exactly need.

    Cons

    I have no cons. Honest. This is one of the best experiences I have had with a software provider.

    Vendor response

    Thanks James! I¿m so happy to hear that you¿re satisfied with our service!

    WaiverFile FAQs and common questions

    Q. What type of pricing plans does WaiverFile offer?

    WaiverFile has the following pricing plans:
    Starting from: $15.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of WaiverFile?

    WaiverFile has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does WaiverFile support?

    WaiverFile supports the following languages:
    English


    Q. Does WaiverFile support mobile devices?

    WaiverFile supports the following devices:
    Android, iPad, iPhone


    Q. Does WaiverFile offer an API?

    Yes, WaiverFile has an API available for use.


    Q. What other apps does WaiverFile integrate with?

    WaiverFile integrates with the following applications:
    Constant Contact, Zapier, Mailchimp, Microsoft Excel


    Q. What level of support does WaiverFile offer?

    WaiverFile offers the following support options:
    FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat

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