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WaiverFile is an online solution that enables eventing and service provision businesses to electronically issue, collect and archive digital waiver release forms. Administered via a company's website, email, or on-site kiosks by virtue of sharable custom URL links and therefore accessible across all web-enabled devices, WaiverFile is offered across scalable SaaS packages. Priced to meet the requirements of startups all the way up to Enterprise and higher volume level, contract-free subscription plans include 150-4000+ waivers per month and unlimited cloud storage. The system allows waiver forms to be created featuring customizable questions and custom form fields, capturing customer data authenticated by their initial and signature. This can be performed by mouse or on touchscreens with finger or stylus and is stored and retained as necessary electronic evidence for identifying the particular form. A copy of each waiver is then stored within WaiverFile's secured database, with zip file archives made available for download on demand or automatically delivered weekly.
Typical customers
Platforms supported
Support options
Training options
Value for money
4.9
/5
34
Starting from
15
Per month
Flat Rate
Value for money contenders
Functionality
4.8
/5
34
Total features
27
2 categories
Functionality contenders
Overall Rating
5.0
/5
34
Positive reviews
100
%
34
0
0
0
0
Overall rating contenders
Laurent C.
Verified reviewer
Management Consulting,
Used daily for less than 6 months
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Streamlining our processes and get rid of paper.
I started the process of looking into improving my process around waivers. I put all my specific requirements and send them over 4 different vendors. 75% responded and for some reason, I like the answer from the owner of the company. I start the process to get the free trial to start looking into the product to make sure it was going to work for us. Remember that all companies are different and a single solution can't fit all business. Few emails later and a phone call allows us to get the solution that fits. 10 days later I was able to launch it.
At first, I realized they do not have an app for Droid or iPhone but realized quickly this is an advantage as any customer can use their own phone to sign the waiver. No need for an app.
Thanks for the review, Laurent! We're so happy to hear that WaiverFile is working well for you. We're also working on iOS and Android apps in which will allow for kiosk signing to continue if internet is lost, but as you say, signing works anywhere with no need for an app. Thanks again for taking the time to review!
Breeann D.
Leisure, Travel & Tourism, 1-10 employees
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Customer service was top notch. I emailed a question and got a response within an hour. When we communicated further, I asked to speak to someone on the phone, they immediately called me. We were able to get so much sorted out during our call and [SENSITIVE CONTENT] customized my profile based on what our needs were. He was able to anticipate features we might need and showed me features that I wasn't aware of. If you are thinking of choosing WaiverFile, give them a call to see exactly what they can offer!
The software is great to use and offers features that make the tedious waiver job easier. Organization of the completed waivers and the features you can add like Events help to streamline that process.
it looked basic at first and I was worried about it being only for US customers. Perhaps it would be more attractive immediately for potential customers if there was a place to choose Canada. There were some issues with address fields because the default is set to USA.
Thanks so much for the review! We do have plans to make the address field offer different styles depending on country, so look out for those updates soon. In the meantime, the custom fields handle it. Thanks for taking time to share your feedback with us!
Jennifer C.
Health, Wellness and Fitness, 1-10 employees
Used weekly for less than 6 months
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Able to use from the iPad when out and about at programs.
All the info you have to input. With the paper version of DSUSA waiver it only requires name, signature & date. With the waiver file they have to input name, signature date, address & email. Don’t like that the media & liability waiver are 2 forms & you have to enter same info again.
Thanks for your review, Jennifer! Regarding the specifics with that form, DSUSA specified that they wanted the two forms to be separate. I'll reach out to them to see if they would allow us to combine them, and/or make any of the extra fields optional. (Our software supports that, it's just the way it was decided to configure it). There's also an option to make it jump immediately to the second form...
Taryn B.
Hospitality, 501-1,000 employees
Used daily for 6-12 months
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Incredible! I have dealt mostly with the rep who has been absolutely amazing. Thank-you!! I haven't even needed to try to reach out to anyone else because he is always helping and answering any questions I have. He has been helping from the beginning before we even signed up and I was just asking questions.
1. It is so easy to use. Just being able to play around and learn how to input different waivers myself was extremely handy because we are adding more waivers into our account each season. If I ever needed help or changes, it was done almost immediately! 2. The fact that group leaders can log in and view who has completed a waiver for their group is a game changer when we are dealing with hundreds of required forms a day. 3. Their customer service!!!
Nothing because any issue I may have had was taken care of so quickly by their amazing customer service.
Thanks so much for your review, Taryn! We're delighted that everything is working out so well for you!
James B.
Entertainment, 1-10 employees
Used daily for 1-2 years
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Very responsive and willing to listen to users to add new features. I have been using WaiverFile for over a year and I can not say enough good things about the product and the people who make it. I have been able to converse directly with their president, on many occasions, and have had outstanding responsiveness. It is very rare when your suggestions are acted upon by the company leader and not some customer service person located who knows where.
I like its flexibility, dashboard and the way it handles events. They are very responsive to improvement suggestions that we make and are quick to implement them. Until I started using WaiverFile, every other system I considered always involved some sort of compromise. With WaiverFile, I have what I exactly need.
I have no cons. Honest. This is one of the best experiences I have had with a software provider.
Thanks James! I¿m so happy to hear that you¿re satisfied with our service!
Q. What type of pricing plans does WaiverFile offer?
WaiverFile has the following pricing plans:
Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of WaiverFile?
WaiverFile has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does WaiverFile support?
WaiverFile supports the following languages:
English
Q. Does WaiverFile support mobile devices?
WaiverFile supports the following devices:
Android, iPad, iPhone
Q. Does WaiverFile offer an API?
Yes, WaiverFile has an API available for use.
Q. What other apps does WaiverFile integrate with?
WaiverFile integrates with the following applications:
Constant Contact, Zapier, Mailchimp, Microsoft Excel
Q. What level of support does WaiverFile offer?
WaiverFile offers the following support options:
FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat