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SAP Customer Data Cloud

Creating Trusted Customer Relationships

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SAP Customer Data Cloud Pricing, Features, Reviews and Alternatives

SAP Customer Data Cloud product overview

What is SAP Customer Data Cloud?

Gigya's Customer Identity Management Platform helps companies build better customer relationships by turning unknown site visitors into known, loyal and engaged customers. With Gigya's technology, businesses increase registrations and identify customers across devices, consolidate data into rich customer profiles and provide better service, products and experiences by integrating data into marketing and service applications.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base
Phone Support

Training options

In Person
Webinars
Documentation

SAP Customer Data Cloud pricing information

Value for money

3.8

/5

4

Starting from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

NiceJob
Value for money
#1
Terminus
Value for money
#2
Autopilot
Value for money
#3
SAP Customer Data Cloud
Value for money
#4

SAP Customer Data Cloud features

Functionality

4.5

/5

4
Total Features2 7 categories

Most valued features by users

Social Promotion
Single Sign On

Functionality contenders

NiceJob
Functionality
#1
Terminus
Functionality
#2
Autopilot
Functionality
#3
SAP Customer Data Cloud
Functionality
#4

SAP Customer Data Cloud users reviews

Overall rating

4.1

/5

4

Positive reviews

75%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.75/10
Rating distribution

5

4

3

2

1

2

1

1

0

0

Overall rating contenders

NiceJob
Overall rating
#1
Terminus
Overall rating
#2
Autopilot
Overall rating
#3
SAP Customer Data Cloud
Overall rating
#4
Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

A great platform for customer data!

Reviewed 6 months ago

Overall, we are happy with the security and performance of Gigya's platform. The security of the customer data is our utmost priority and therefore it took us a few weeks longer than expected to take clearance from our security management teams to deploy the solution. We got the required support from Gigya in almost every implementation (except one particular instance which I have already mentioned that we had to pay for one day of their expensive professional services).

Pros

Being the Solutions Architect on the project for integrating our commerce platform, SAP Hybris (now known as SAP Commerce), I had to study every important aspect of the integration. Gigya is an excellent platform for customer data and probably the biggest repository of customer data. The documentation for the integration with Gigya is rich and Gigya's technical support team provided us with the required support. There are multiple options (e.g. ScreenSet, Web SDK, Server Side SDK etc.) for integration and we took a hybrid approach i.e. we used the three of them: ScreenSet, Web SDK, and Server Side SDK.

Cons

The biggest challenge that we faced was migrating the password. One of the promises from Gigya which made us choose Gigya to migrate the customer data to was that the customers would not be forced to change their password once their accounts were migrated to it. However, at the time of migration, it was not easy to do it. The support from the technical support team was not sufficient to resolve the issue. Ultimately, we had to pay for Gigya's expensive professional service for one day and it was resolved. Gigya should make their professional service free-of-cost. Also, the Gigya's professional service team should contribute to answering the questions posted by the developers on various Q/A sites e.g. Stack Overflow.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Good Product

Reviewed 2 years ago
Pros

1. It is easy to use 2. Provides the required access to the users and the administrators to have the overall view of the accounts associated with the application. 3. Most of the features are found built-it thus reducing customization.

Cons

Reporting and support of the application

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

A shit load of features but communication with support could improve

Reviewed 5 years ago
Pros

Gigya offers their users an enormous amount of features to work with. You can either use their very easy to use screensets or, if you need a bit more of an advanced user-flow, build the screens yourself and user their libraries to easily do the necessary calls. Gigya assigns a team of professionals to help you get started and to resolve any specific needs as you walk passed the requirements of your business teams.

Cons

When you're having a problem, either on Demo or Production it usually takes a lot of effort (emails, support tickets, calls, ...) to get it fixed. After complaining a few times we did get the promise of some improvements recently and so far it seems to get better. Another issue we had to deal with is the fact that their R&D team is NOT available on Friday and Saterday as most of them are located within Israel. If you take into account that for more complex issues, support needs the help of R&D to resolve these, you don't want any production problems on these days! :-S

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

I didn`t know I need it until I started using it

Reviewed 3 years ago

Love it. Love at first sight. Seriously made our life easier.

Pros

Connectors for almost everything make it easy to use As a SAAS, it always updated, powerful, accesible from anywhere

Cons

Good at putting content out but not at taking it in Mail functionality very good but not on par with dedicated software

SAP Customer Data Cloud FAQs and common questions

SAP Customer Data Cloud has the following pricing plans:
Free Trial: Available


SAP Customer Data Cloud has the following typical customers:
Large Enterprises


SAP Customer Data Cloud supports the following languages:
English


SAP Customer Data Cloud supports the following devices:
Android


No, SAP Customer Data Cloud does not have an API available.


SAP Customer Data Cloud offers the following support options:
24/7 (Live rep), Knowledge Base, Phone Support

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