SAP Customer Data Cloud Features

SAP Customer Data Cloud

Creating Trusted Customer Relationships

4.13/5 (4 reviews)

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0 reviews

SAP Customer Data Cloud Feature Reviews

4 reviewers had the following to say about SAP Customer Data Cloud's features:

Arvind Kumar A.

A great platform for customer data!

2021-01-19

Overall, we are happy with the security and performance of Gigya's platform.

Pros

Gigya is an excellent platform for customer data and probably the biggest repository of customer data.

Cons

One of the promises from Gigya which made us choose Gigya to migrate the customer data to was that the customers would not be forced to change their password once their accounts were migrated to it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
Consultant (Information Technology and Services company, 10001+ employees)
Verified Reviewer

Good Product

2019-05-23

Pros

1. It is easy to use 2.

Cons

Reporting and support of the application

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
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Yazir P.

I didn`t know I need it until I started using it

2018-10-16

Seriously made our life easier.

Pros

Connectors for almost everything make it easy to use As a SAAS, it always updated, powerful, accesible from anywhere

Cons

Good at putting content out but not at taking it in Mail functionality very good but not on par with dedicated software

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
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Maarten C.

A shit load of features but communication with support could improve

2016-08-27

Pros

You can either use their very easy to use screensets or, if you need a bit more of an advanced user-flow, build the screens yourself and user their libraries to easily do the necessary calls.

Cons

When you're having a problem, either on Demo or Production it usually takes a lot of effort (emails, support tickets, calls, ...) to get it fixed. After complaining a few times we did get the promise of some improvements recently and so far it seems to get better. Another issue we had to deal with is the fact that their R&D team is NOT available on Friday and Saterday as most of them are located within Israel. If you take into account that for more complex issues, support needs the help of R&D to resolve these, you don't want any production problems on these days! :-S

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

4/10

Recommendations to others considering SAP Customer Data Cloud

If you need a simple solution for you identity management, I suggest taking a look at any other vendors. If you need many features and you have a lot of edge cases, Gigya might be what you need! Build a proof-of-concept to see if it fits your needs and evaluate carefully.

Source: Software Advice
Helpful?   Yes   No
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