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Google Maps Logo

Google Maps

Desktop and mobile GPS mapping service

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(47)

Google Maps Reviews

Overall rating

4.7

/5

1.4K

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.27/10

Reviews by rating

Pros and cons

Google Maps is a superior directions service due to its ability to provide biking directions, while still maintaining the same (or better) quality of directions to its competitors.
Great experience I would highly recommend it to anyone family or friend cause I know it would be a great experience.
Traffic and satellite views are very helpful. Directions are the best in google maps, has turn and lane directions that are very helpful in big cities.
Some highways, the instruction can be unclear which causes me to take the wrong exit or wrong lane.
My only issue is the arrow has problems with calibration. So sometimes it shows me that I'm heading a direction that I'm not headed and I end up getting lost.
The app has some issues with crashing at very bad times(when I have no idea where I am). Also this app has taken me to the wrong house very often.
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1,443 reviews

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Andrew B.

SEO Manager

Chemicals, 10,001+ employees

Review source

Overall Rating

Google Maps provides a robust API that sets it apart from other solutions.

Reviewed 8 months ago

Transcript

Andrew: Hi, my name is Andrew. I'm an SEO manager. I give Google Maps a four out of five. For more reviews...

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Brandon B.

Teacher

Education Management, 201-500 employees

Review source

Overall Rating

Works Better Than Waze

Reviewed 3 years ago

Transcript

Brandon: Hi, my name's Brandon. I'm in education. I'm a teacher and I give Google Maps a five out of...

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Md Mahbub A.

Computer Software, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The Most Effective Tour Buddy I Found is Google Maps

Reviewed a year ago

Google Maps is an incredible tool that allows users to get directions. However, Google Maps is more than just directions. Google Maps includes layers on top of maps, so you can customize your own experience. For example, if you want to find a vegetarian restaurant, you can find out where the restaurants are located on Google Maps. You can also look up a merchant and find directions to their store. Even you can check whether your desired restaurants are open or not, the live traffic of the routes, satellite views, and more! I can't imagine my trip without google maps.

Pros

The most appealing aspect of Google Maps is its simplicity. The interface is clean and easy to use, while still providing a wealth of features and information. The map itself is also very accurate and detailed, making it a useful tool for navigation. Its navigation is pretty accurate. I have never had a problem with it not finding an address or giving me the wrong directions. Another thing I like is that you can see satellite images of places. This can be helpful when you are trying to find a specific building or landmark. Finally, I like that you can overlay different types of information on the map. For example, you can view traffic conditions or public transit options as well. It saves time to bypass the busy route while you are driving a car.

Cons

I used to face navigation issues around 7 years back. Even one day I was looking for a restaurant and I was passing the location surrounding the main spot but was not finding the spot due to a navigation error. It was really disturbing navigation. After that I didn't use the maps for 2 years, can you imagine? But nowadays it is much more improved, I hope Google maps will continue its development for the ease of the users' needs.

TK
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Tinamarie K.

Market Research, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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I trust Google Maps

Reviewed 2 months ago

Overall I like Google Maps, it's my go to when I'm headed anywhere out the door.

Pros

I like that now locations come up faster and more accurate & you have options to play other stations whille in the same app.

Cons

I dont like that i have to do a deep search if i need to find restaurants or gas stiaons around the area i'm in & doesnt work too well if reception is spotty.

AR
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Verified reviewer

Education Management, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Bugs on Google Maps

Reviewed 2 years ago

Frustrating to the extent that I had to have another app or two to be sure I got to my destination in good time.

Pros

Google maps is everywhere online, so it is readily accessible

Cons

Several features on this app require revisiting by your Engineering Team at Google: 1) This app often sends the user to a street address adjacent to the destination street e.g. if your destination address was #2 Google street, it's more likely to send you to #2 Sesame Street which is adjacent to Google Street. I have encountered this bug on many occasions in central London. 2) Usually google maps...

VC
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Vidita C.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Go to Maps app for daily commute

Reviewed 2 months ago

Loved it and the best app so far and used for everyday commute by car or public transport with best accurate details

Pros

- Accurate details about the route- Easy Navigation- Notification about the routes- Integration with cars- Sharing the multi stops routes

Cons

- not able to search near by 'something' to a specific placeIf you want to go to a mall and want to search for the near by restaurants you cannot search that. Search Near By only works for the current location

ah
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alecsander h.

Wholesale, self-employed

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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app to use anywhere

Reviewed a month ago

i feel confident in presenting my company to the app people find easier

Pros

the application is very easy to use and learn I can add the company with ease

Cons

I think that perhaps newer locations are harder to find

AA
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Amr A.

Hospital & Health Care, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My daily best friend

Reviewed a month ago
Pros

No doubt that it is tge most useful app I ever used Accurate and impressive

Cons

Need more internet data and sometimes not updated in rare places

Ac
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Alexandra c.

Primary/Secondary Education, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Google maps review

Reviewed 2 months ago

It is an application that I rely on anytime, anywhere

Pros

I like it, it is useful in planning a trip but also in walking all day around the city

Cons

I have no objections. I like it, it is useful

CD
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Christina D.

Marketing and Advertising, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Google Maps is one of the most widely used map options

Reviewed 2 months ago

Over this is a great software to use and my #1 option for route tracking and planning,.

Pros

It is easy to find yourself on the map, especially if you are out somewhere walking. It is easy to plug in addresses and receive quick directions.

Cons

I do not like how some of the buttons for sharing, pinning, etc are not as easy to find as they should be. I also would like to see different route options at time, and better live tracking to provide alternative routes instead of needing to start the route again to see updated options.

AV
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Anshul V.

Design, self-employed

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Google Maps makes ways easier .. Totally Impressive

Reviewed 13 days ago

Overall Great and Impressive

Pros

I can't imagine life without Google Maps anymore. This app has truly revolutionized the way we get around. Whether I'm traveling to a new city or just trying to find the best route to a local restaurant, Google Maps always delivers.

Cons

Google Maps heavily relies on an internet connection to fetch real-time traffic updates, search for places, and provide directions

hs
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haidy s.

E-Learning, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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haidy review about google maps

Reviewed 2 months ago

It is advantageous. I use it during traveling. It helps me to reach any place I want.

Pros

it helps me to reach any place I want. very accurate.

Cons

I can't use it offline. I have problems with Arabic directions

JS
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Jared S.

Consumer Electronics, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Time is $ in America 🇺🇸... Time is everything everywhere else

Reviewed 2 years ago

Solutions via business location adding to the correct longitude and latitude, it's critical to be correct to serve the short fused impatient millennial's.

Pros

The drafts saving feature would be most important. However after two attempts 6 sentences 17 min each. Didn't save as drafts. Lost forever, I only hope to be incorrect. It was important feedback along with important time now for nothing LOST forever !

Cons

Draft posts stating saved. Only to be not saved. Losing important time and contributions.

AU
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Ameer U.

Real Estate, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Google Maps, the best you can think of..

Reviewed a year ago

I simply love Google Maps for all the features that it provides in a single software. We have become so used to it that its difficult to imagine life without it.

Pros

Google Maps is a free of cost and extremely easy to use software that you can use to find your location on map using GPS, instantly search a destination and the routes leading to it, or just to survey an area. It provides different type of map layer like satellite, terrain or traditional simplified map, from which you can choose the one you like. Google Maps roll out updates on regular basis to include...

Cons

Technically Google Maps is a very well desiged software and all of it features works very well, but it is a heavy software and the only flaw that it ahve is that it very rapidly drains your battery if you are using it on a smart phone.

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Sabharish K.

Higher Education, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best maps and navigation application out there, truly cutting edge technology!

Reviewed 3 years ago

Overall experience has been decent considering that Google Maps is experimenting with a lot of things and I don't want them to try too hard. It is good at what it does but it seems like the app is being overloaded with many unnecessary features. I would still continue using Google Maps as my primary navigation application but nothing beyond that.

Pros

What I liked most about this software is the gamification of the user experience. Even if I know where I'm going, I want to use Google Maps because it enhances my experience. I am a Beta Tester of the app so I also get to experience some new features first hand which is awesome. Accurate traffic, real-time updates on construction work, great suggestions for alternative routes and gives you the option to choose the fastest or shortest route etc. I love the ability to add stops along the way and it perfectly forecasts the estimated detour. Can use Google Assistant directly from maps which helps me avoid distraction and focus on the road as well.

Cons

Recently, it has gotten overwhelming with a bit too many features that it is causing more confusion than help. It has like a home screen now where you can control your media and listen to music or podcasts or radio etc. make phone calls and write text messages all from within Google Maps without having to go to other apps manually. It is great because it reduces the time and effort but at the same...

AR
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Verified reviewer

Education Management, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Amazing navigation tool with amazing features 10/10 would recommend!

Reviewed 6 months ago

I always use Google Maps for easy navigation when I need to go to new places that I am not familiar with. The bonus is that you can check reviews of different places.

Pros

Effective and easy program to use to navigate. Most areas near you will appear on google maps. you can use Google Maps to search up different modes of transportation such as walking, biking, driving, and taking public transit. It is a very easy program to use because all you need to do is type in the name of the starting and ending location and google maps will in less than 5 seconds give you various...

Cons

Wifi is required to use Google Maps but that is understandable. I don't have any big dislikes. I really like how easy and simple Google Maps is to use but I wish that it could be used without wifi.

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Jennifer E.

Education Management, 501-1,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Accurate live data

Reviewed 2 years ago
Pros

What I like the most about using this software is the consistent and constant updated data it provides. Whenever I input an address for directions, Google Maps will provide me with all the routes available with the amount of time it will take to get there based on distance and traffic in real-time. It will even suggest taking an alternate route while already in route, if it finds a more convenient route to take. I also especially love how I am able to search nearby specific establishments that are on the way to my destination, whether it is a gas station, coffee shop, or a restaurant. Highly recommend this app, because it is always accurate, and it is extremely convenient in all its features that it provides.

Cons

I'd have to say that the only thing negative thing that has happened a few times is the exact pinpoint of my current location. Once in a while, it will think I am on the street parallel to the one that I am actually on and try to reroute me. I continue the route that I was originally following, and eventually, the GPS matches back to where I actually am. I think if there was a way to accurately calibrate the precise location of where I am, the problem could be easily solved.

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Sanchit B.

Computer Software, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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How is this tool free?!

Reviewed 3 years ago

Google Maps is my partner in crime, while it can always be better it is without doubt the closest I've seen to app perfection

Pros

I find it really strange Maps is free, when I can safely say a large majority of users would've been willing to pay for it. The wealth of data at our fingertips is unimaginable. Whether you like to drive, take transit, walk, bike, or rideshare, Maps has you covered. Even combinations of most of these modes with transit works (save for biking). Ride times are very accurate, transit arrival times are...

Cons

I wish there was a way to keep being able to look up places without exiting your ongoing trip for modes besides transit, eg. If you have a walking trip going but you want to search for food in a particular area you have to exit your trip, do your thing, then restart the trip. This works seamlessly for transit though

RA
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Rich A.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Google Maps Review

Reviewed 3 years ago

Getting my technicians to job sites, mostly residential properties, efficiently/timely and accurately is critical to my business in keep clients pleased with our service and expectations for tech arrivals. Google Maps provides us the tool that gives my techs the peace of mind that the tool with guide them to the property sites on time and accurately.

Pros

In our business, we are always on the go, on the road, completing job assessments or jobs associated with residential properties thus having an online tool that helps us get to our job sites efficiently is very important to us, as it can save us a lot of time and money in this process.

Cons

In some rare instances, it can misdirect you to a property on the wrong side of the street for a job site. This is extremely rare and by far an exception. Beyond this, it works exceptionally well for us.

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Corine T.

Computer Software, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Map I Trust Most

Reviewed 3 years ago

Overall, I have had a very positive experience with Google Maps. I don't use any other software for maps and directions. I rarely go anywhere without using Google Maps because I rely on it so much! There are a lot of features that Google Maps has that I love, besides the regular map/directions. I like that if you are looking for a coffee shop or a hair salon you can just type that into the Google Maps search and it will show you all of the available options in your area. Google Maps is an excellent software that really goes above and beyond. I would definitely recommend it to anyone!

Pros

For me, what I like most about this software is that it is usable anywhere in the world! It will give you accurate directions in any country! I've used Google Maps not only in the US, but also in the Middle East and in Europe! I also love that it gives very accurate eta and shows where there will be the most traffic. I completely trust Google Maps overall.

Cons

What I least like about this software is that sometimes it saves your parking location, which is helpful when trying to find your car later on, but sometimes it doesn't save the parking information. I feel like I never know when it's going to save my parking location and when it isn't, so I don't really rely on it when it comes to parking.

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Andrew S.

Farming, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best navigation software ever!

Reviewed 2 years ago

I could not do without it for my job (Driving around to customers etc) and would never go back to a standard GPS.

Pros

Nothing to not like about Google maps, amazing for scouting out places before you visit, hop across the world in a mouse click and most impressive is the navigation side of it all. Uses minimal phone battery and the traffic routing is incredible! Not many people realise that google use the data from other users on the road to identify traffic jams and slow moving roads, this gives google an unprecedented amount of traffic data which makes the updates so fast and accurate! Also means that jams and slow moving traffic can be detected in small side roads/country lanes which could not have been done before (with standard traffic cameras).

Cons

Its a shame they removed the phone app functionality to turn the screen off between instructions, but its not the end of the world as the battery usage is quite reasonable.

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Arturo L.

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Your reliable driving assistant

Reviewed a year ago

In general, it is an excellent app for conduction since it is complete. In my point of view, it helps you a lot via satellite since it gives you another type of view towards this type of software, it only has that small problem of lengthening the routes instead of taking some shortcuts and arriving with a better time than estimated.

Pros

The software process is fast, the advantages I see are the interface it has when viewing the places, seeing it via satellite gives us another type of experience, and just by previewing the route, you can get an idea of what streets and routes you will have to take on your trip. As it links directly to Google, you can see different photos of the establishment, its opening hours, customer reviews, what time is the busiest, etc. It is complete mapping software that anyone can use.

Cons

Sometimes Maps tends to take routes that may take longer to get to your destination, I don't know why it does that since there are better routes that you can get there faster despite the traffic. When this happens, I have to resort to other software to give me better options to avoid traffic and even tolls.

AW
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Abdul Waudud C.

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Google Maps is My Goto Application for Business and Travel Research

Reviewed 3 years ago

I Love Google Maps and will continue using this great application.

Pros

As an IT professional and frequent traveler I use Google Maps quite often. It's very helpful to find a business location and travel destination. It's very easy to track the pinpoint location and measure accurate distance. Google Maps also reach with business info like opening hours, contact number, email, website, etc. Google Maps user-generated photos, videos, and reviews you will be quite sure about the location you are looking for. Most of the websites and mobile apps nowadays uses Google Maps and its very easy to integrate with various application. And there is a huge community of Google Maps contributors called Local Guides who add, remove or edit places, answer questions, and facts check that ensures always fresh and updated information.

Cons

Sometimes, Google maps mobile apps required combination of GPS and High-Speed Internate to track acquarate location, which is not very useful in remote location.

MH
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Melanie H.

Construction, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Google Maps saves time and money

Reviewed 3 years ago

I've been more than pleased with my experience using Google Maps, and I think anyone who needs directions or wants to learn a little about you uulearnu

Pros

I have been using Google Maps almost every day for a few years now and I can't imagine what I'd do without it. With every new job site that we have comes a unique set of obstacles, and Google Maps consistently helps us to clear many of those hurdles. Every employee is able to get to the job location with ease thanks to the Directions function, which includes traffic conditions, estimated travel times for multiple modes of transportation and even information on any detours. Google Maps also provides detailed descriptions of nearby businesses, making it easy as pie to find a spot for lunch and the nearest locations of supplies and materials needed for the job.

Cons

I don't have anything to complain about when it comes to using Google Maps for work or personal reasons.

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Margie E.

Consumer Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best there is

Reviewed 3 years ago

Even though there are a few issues it is still the easiest map app I have tried.

Pros

Google maps are simple to use, very self-explanatory, gives many options of travel as well as levels of view. Allows you to share your location or for others to share their location with you. You can search for a particular gas station or store along your current set route. You can enter in more than one destination and Google Maps will display the routes and you can rearrange the stops to put them in any order you need no matter what order they were entered.

Cons

I remember at one time there was a feature where other users could mark Google Maps to let others know where there was an accident, police presence, or slow traffic. That was EXTREMELY helpful, yet they took it away. Destination, road updates, and business information are not always up to date and there is nowhere to offer corrections for investigation.

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James M.

Information Technology and Services, 201-500 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Integration with Calendar ensures I am always on time

Reviewed 6 years ago
Pros

In my experience, it has always proven to be the most accurate for directions. I love that I can see traffic and be alerted when there are accidents with automatic route changes to prevent me from getting stuck in traffic. When I add calendar events to Google Calendar, I enter the location of my destination and my calendar alerts me at my requested interval and includes traffic analysis. I have examples of times I would intend to leave for a client's 20 minutes in advance but my calendar notification displayed letting me know there was heavy traffic and the estimated travel time would be 35 minutes. Without Google Maps and calendar integration, I am empowered with the tools to be consistently on time.

Cons

One con could be that using Google Maps requires service so depending where you are traveling, this could be a problem. However, once you start a route and get directions, I believe it downloads the route so it can always finish to completion even in no-service areas. Also, if you plan ahead knowing you will be in no-service areas, you can download areas of a map offline which is very helpful. The only other con I can think of is that Maps often tracks your history by default which proves helpful at times but if you have privacy concerns, you will need to explore your settings and disable this.

AR
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Verified reviewer

Civil Engineering, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Google Maps review

Reviewed 6 months ago

I was traveling outside the country in which I live, and I do not know the way to reach the places in the other country that I traveled to, but when I wrote the destination that I wanted to go to, I arrived without any effort through the program

Pros

Google Maps is very important in the life of any person, the most important feature of this program is that it makes it easy for us to reach any place in the world when you do not know the way to reach it, and there is an advantage in it that gives us the freedom to reach our destination in the fastest ways and gives us the rate of car overcrowding and there is a speaking system in it to facilitate access to our destination

Cons

There are minor and dirt roads that are not updated on the program