Intercom Alternatives

Everything you need to know


Intercom is an online customer communication platform that helps sales, marketing, and support teams manage leads and engage with customers. The tool enables users to target leads based on sessions or events and then to send them targeted messages by creating live segments based on lead behavior.

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Intercom

Customer messaging platform for sales, marketing and support

4.53/5 (359 reviews)

Explore a recommended list of Intercom alternatives for your business in 2018. Compare alternatives to Intercom side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.

Everything you need to know

Intercom is an online customer communication platform that helps sales, marketing, and support teams manage leads and engage with customers. The tool enables users to target leads based on sessions or events and then to send them targeted messages by creating live segments based on lead behavior.

Marketing managers can send various types of messages (e.g. auto, email, in-app, push) and track their performance by viewing click and open rates.

Intercom provides a team inbox to centralize lead communication occurring through multiple channels such as email, social media, and the company's website. Users can view the customer location and activity, loop in team members to work collaboratively, and tag conversations for easier access later on. The tool helps also offers some workflow management by automatically assigning conversations to team members by using round-robin logic, custom rules, suggestions, and operator qualification.

Intercom's customer support feature enables support teams to create, manage, and publish help articles in a searchable knowledge base.

Intercom offers open APIs that allow users to integrate the tool with third-party applications. It's also available through native mobile apps for Android and iOS devices.

Even though Intercom is a popular customer communication platform, there are other options out there. Explore a recommended list of Intercom alternatives below based on user reviews:

  • User-friendliness: LiveAgent, Userlike Live Chat, Campaign Monitor, Live Chat, Freshservice, Olark live chat, and Help Scout have high user review ratings for their user-friendliness.
  • Feature offerings: Zoho Support (Zoho Desk), Live Chat, LiveAgent, and Userlike Live Chat scored high user reviewer ratings because of feature offerings.
  • Price: In addition, users said that MailChimp, Zoho Support (Zoho Desk), LiveAgent, Userlike Live Chat, Campaign Monitor, Live Chat, Freshservice, Olark live chat, Zoho Assist, Help Scout, and Nextiva offer reasonable pricing options.