App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Intercom Logo
Intercom
4.5
(937)

Write a review

Making internet business personal

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(45)

Intercom Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Zendesk Suite logo

Zendesk Suite

4.4
(3.5K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
Intercom logo

97

184

181

features in common

97

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.5K)

Top features

  • Audit Trail

    5.0

  • Real Time Data

    5.0

  • Customer Complaint Tracking

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(937)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Starting from

$49/month

Value for money

Zendesk Suite logo
4.2

0.2

Intercom logo
4.0

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Tidio logo

Tidio

4.8
(387)

Communicator for businesses. live chat, messenger and email

Features

Total

Tidio logo
Intercom logo

58

63

181

features in common

58

features in common

Tidio logo

Tidio user ratings

Functionality

4.6
(387)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Contextual Guidance

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(937)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Starting from

$15.83/month

Value for money

Tidio logo
4.5

0.5

Intercom logo
4.0

What users say about Tidio's value for money

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.
So far, really good experience - contacted customer support and they were friendly and helpful.
LiveAgent logo

LiveAgent

4.7
(1.3K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
Intercom logo

100

176

181

features in common

100

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.3K)

Top features

  • Inbox Management

    5.0

  • Chat/Messaging

    5.0

  • Computer Telephony Integration

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(937)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Starting from

$9/month

Value for money

LiveAgent logo
4.7

0.7

Intercom logo
4.0

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
EngageBay logo

EngageBay

4.6
(415)

Integrated sales & marketing software for growing teams

Features

Total

EngageBay logo
Intercom logo

109

231

181

features in common

109

features in common

EngageBay logo

EngageBay user ratings

Functionality

4.6
(415)

Top features

  • Lead Nurturing

    5.0

  • Customer Segmentation

    5.0

  • Appointment Management

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(937)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Starting from

$14.99/month

Value for money

EngageBay logo
4.7

0.7

Intercom logo
4.0

What users say about EngageBay's value for money

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
Zoho Desk logo

Zoho Desk

4.5
(2K)

Superior customer service. Lasting experiences.

Features

Total

Zoho Desk logo
Intercom logo

100

161

181

features in common

100

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2K)

Top features

  • SSL Security

    5.0

  • Workflow Configuration

    5.0

  • Customer History

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(937)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.5

Intercom logo
4.0

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
LiveChat logo

LiveChat

4.7
(1.5K)

Customer service software that boosts online sales.

Features

Total

LiveChat logo
Intercom logo

58

67

181

features in common

58

features in common

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.5K)

Top features

  • Real-Time Chat

    5.0

  • Support Ticket Tracking

    5.0

  • Feedback Management

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(937)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Starting from

$24/month

Value for money

LiveChat logo
4.5

0.5

Intercom logo
4.0

What users say about LiveChat's value for money

I love using this software and it's fun to use and see yourself improving your typing skills.
It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.
Froged logo

Froged

4.6
(55)

THE one tool for onboarding, engagement & customer support

Features

Total

Froged logo
Intercom logo

78

98

181

features in common

78

features in common

Froged logo

Froged user ratings

Functionality

4.6
(55)

Top features

  • Multi-Channel Communication

    5.0

  • Live Chat

    5.0

  • Third Party Integrations

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(937)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Starting from

79/month

Value for money

Froged logo
4.7

0.7

Intercom logo
4.0

What users say about Froged's value for money

The experience so far is great. They are constantly improving the tools and have great support.
I love the user interface, the ability to see live users and be able to chat with them too. I love the overall feel and support is also amazing.
inConcert Omnichannel Contact Center logo

inConcert Omnichannel Contact Center

4.0
(8)

Make Contact. Do Business.

Features

Total

inConcert Omnichannel Contact Center logo
Intercom logo

21

37

181

features in common

21

features in common

inConcert Omnichannel Contact Center logo

inConcert Omnichannel Contact Center user ratings

Functionality

4.1
(8)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Multi-Channel Communication

    5.0

  • IVR/Voice Recognition

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(937)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Bitrix24 logo

Bitrix24

4.1
(682)

100% free CRM, collaboration, and communication tool suite

Features

Total

Bitrix24 logo
Intercom logo

116

410

181

features in common

116

features in common

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(682)

Top features

  • Client Database

    5.0

  • Drag & Drop

    5.0

  • Search/Filter

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(937)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2

0.2

Intercom logo
4.0

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
User.com logo

User.com

4.7
(35)

The engine of growth. An all in one solution for user data.

Features

Total

User.com logo
Intercom logo

121

190

181

features in common

121

features in common

User.com logo

User.com user ratings

Functionality

4.5
(35)

Top features

  • Lead Management

    5.0

  • Calendar/Reminder System

    5.0

  • Email Marketing

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(937)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Value for money

User.com logo
4.6

0.6

Intercom logo
4.0

What users say about User.com's value for money

I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.
I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.
Quiq Messaging logo

Quiq Messaging

4.6
(36)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

Features

Total

Quiq Messaging logo
Intercom logo

84

108

181

features in common

84

features in common

Quiq Messaging logo

Quiq Messaging user ratings

Functionality

4.3
(36)

Unique features

  • Product Recommendations

    N/A

  • Natural Language Search

    N/A

  • MMS

    N/A

Intercom logo

Intercom user ratings

Functionality

4.4
(937)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Starting from

$6,000/month

Value for money

Quiq Messaging logo
4.5

0.5

Intercom logo
4.0

What users say about Quiq Messaging's value for money

I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.
This is a great company with wonderful customer service and people that really care about their clients.
Môveo.AI logo

Môveo.AI

5.0
(9)

Conversational AI platform

Features

Total

Môveo.AI logo
Intercom logo

75

98

181

features in common

75

features in common

Môveo.AI logo

Môveo.AI user ratings

Functionality

5.0
(9)

Top features

  • Chatbot

    5.0

  • Live Chat

    5.0

  • Customer Support

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(937)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Heyday logo

Heyday

4.6
(17)

The #1 AI-powered customer messaging platform for retailers

Features

Total

Heyday logo
Intercom logo

75

97

181

features in common

75

features in common

Heyday logo

Heyday user ratings

Functionality

4.2
(17)

Top features

  • Live Chat

    5.0

  • Transcripts/Chat History

    5.0

  • Support Ticket Management

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(937)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Value for money

Heyday logo
4.5

0.5

Intercom logo
4.0

What users say about Heyday's value for money

An extremely positive experience, it really impressed us the willingness to work with us since the very beginning, and the constant catch-ups to keep us up to date throughout the whole process.
Great for keeping the track of orders and managing the stock and delivery dates. Customer feedback module is excellent.
Userlike logo

Userlike

4.6
(640)

Live chat and customer messaging for businesses of all sizes

Features

Total

Userlike logo
Intercom logo

65

70

181

features in common

65

features in common

Userlike logo

Userlike user ratings

Functionality

4.5
(640)

Top features

  • Live Chat

    5.0

  • Mobile Access

    5.0

  • Customizable Branding

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(937)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Starting from

$100/month

Value for money

Userlike logo
4.4

0.4

Intercom logo
4.0

What users say about Userlike's value for money

Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.
Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
Sprinklr logo

Sprinklr

4.2
(76)

Social media management, analytics & strategy planning.

Features

Total

Sprinklr logo
Intercom logo

97

138

181

features in common

97

features in common

Sprinklr logo

Sprinklr user ratings

Functionality

4.3
(76)

Top features

  • Social Media Integration

    5.0

  • Third Party Integrations

    5.0

  • Tagging

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(937)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Value for money

Sprinklr logo
4.0
Intercom logo
4.0

What users say about Sprinklr's value for money

Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed.
We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.
Kustomer logo

Kustomer

4.5
(39)

Modern Customer Service Software For Customer-First Brands

Features

Total

Kustomer logo
Intercom logo

82

97

181

features in common

82

features in common

Kustomer logo

Kustomer user ratings

Functionality

4.4
(39)

Top features

  • Live Chat

    5.0

  • Queue Management

    5.0

  • Communication Management

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(937)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Starting from

$29/month

Value for money

Kustomer logo
4.3

0.3

Intercom logo
4.0

What users say about Kustomer's value for money

Best part is that the software is easy to get used to. It works great for emails, and live chat, with the ability to have different channels.
The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.
MarketSurge logo

MarketSurge

5.0
(13)

All in one lead management software

Features

Total

MarketSurge logo
Intercom logo

57

74

181

features in common

57

features in common

MarketSurge logo

MarketSurge user ratings

Functionality

4.9
(13)

Top features

  • Lead Capture

    5.0

  • Lead Segmentation

    5.0

  • Interaction Tracking

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(937)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Value for money

MarketSurge logo
5.0

1.0

Intercom logo
4.0

What users say about MarketSurge's value for money

I love that all my communication (phone calls, texts, emails) are on one thread with each client or contractor that I work with. I love that I can set up templates and campaigns with automation.
Customer service is outstanding. It’s very feature rich even though I haven’t used all of it and the automations work well.
TeamSupport Messaging & Live Chat logo

TeamSupport Messaging & Live Chat

4.6
(104)

Engage in impactful conversations

Features

Total

TeamSupport Messaging & Live Chat logo
Intercom logo

12

12

181

features in common

12

features in common

TeamSupport Messaging & Live Chat logo

TeamSupport Messaging & Live Chat user ratings

Functionality

4.4
(104)

Top features

  • Customizable Branding

    5.0

  • Customer Experience Management

    5.0

  • Live Chat

    4.5

Intercom logo

Intercom user ratings

Functionality

4.4
(937)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Value for money

TeamSupport Messaging & Live Chat logo
4.5

0.5

Intercom logo
4.0

What users say about TeamSupport Messaging & Live Chat's value for money

Overall, it has increased effectiveness of my team and made it easier on the customers, so I am very happy we engaged this software.
We have a small team here, and we really didn't need a huge amount of features. We wanted something simple and cost effective an Snap engage has been the PERFECT solution.
Clickatell logo

Clickatell

4.3
(15)

Clickatell powers chat commerce.

Features

Total

Clickatell logo
Intercom logo

54

59

181

features in common

54

features in common

Clickatell logo

Clickatell user ratings

Functionality

4.4
(15)

Top features

  • Workflow Management

    5.0

  • Multi-Channel Communication

    5.0

  • SMS Messaging

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(937)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Value for money

Clickatell logo
4.1

0.1

Intercom logo
4.0

What users say about Clickatell's value for money

Clickatell is a great value for our customers. Their customer service is wonderful and they are great about keeping us updated with any new changes.
There are a small number of failed messages; there is limited detail about the reasons for this.
RingCentral Engage Digital logo

RingCentral Engage Digital

4.7
(10)

Unified management tool for customer service conversations

Features

Total

RingCentral Engage Digital logo
Intercom logo

70

80

181

features in common

70

features in common

RingCentral Engage Digital logo

RingCentral Engage Digital user ratings

Functionality

4.5
(10)

Top features

  • Mobile Access

    5.0

  • Data Import/Export

    5.0

  • Contact Management

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(937)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Value for money

RingCentral Engage Digital logo
4.4

0.4

Intercom logo
4.0

What users say about RingCentral Engage Digital's value for money

Great, highly recommended if you receive a lot of calls a day. Or want someone to man the phone while your office is closed.