App comparison

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Intercom Logo
Intercom
4.5
(1K)

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Intercom Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Zendesk Suite logo
4.4
(3.8K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
Intercom logo

93

182

169

features in common

93

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.8K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.2

Intercom logo
4.0

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Freshdesk logo
4.5
(3.2K)

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
Intercom logo

74

115

169

features in common

74

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.4

Intercom logo
4.0

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Froged logo
4.5
(56)

THE one tool for onboarding, engagement & customer support

Features

Total

Froged logo
Intercom logo

78

95

169

features in common

78

features in common

Froged logo

Froged user ratings

Functionality

4.5
(56)

Top features

  • Multi-Channel Communication

    5.0

  • Live Chat

    5.0

  • Third-Party Integrations

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Starting from

79/month

Value for money

Froged logo
4.6

0.6

Intercom logo
4.0

What users say about Froged's value for money

It's a great product that works properly. The user interface is very easy to understand and I love the feature that you can see the live users also and you can communicate with them too.
The experience so far is great. They are constantly improving the tools and have great support.
Tidio logo
4.7
(448)

Communicator for businesses. live chat, messenger and email

Features

Total

Tidio logo
Intercom logo

83

95

169

features in common

83

features in common

Tidio logo

Tidio user ratings

Functionality

4.6
(448)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Contextual Guidance

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Starting from

$29/month

Value for money

Tidio logo
4.5

0.5

Intercom logo
4.0

What users say about Tidio's value for money

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.
So far, really good experience - contacted customer support and they were friendly and helpful.
charles logo
4.4
(19)

Web-based conversational commerce suite for consumer brands

Features

Total

charles logo
Intercom logo

104

134

169

features in common

104

features in common

charles logo

charles user ratings

Functionality

4.2
(19)

Top features

  • Support Ticket Management

    5.0

  • Real-Time Notifications

    5.0

  • Real-time Consumer-facing Chat

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Starting from

349/month

Value for money

charles logo
4.3

0.3

Intercom logo
4.0

What users say about charles' value for money

So far we have only done newsletter campaigns and has worked pretty nice. Our POC motivates us to push more and we are excited to explore charles further and bring results.
The interface is very useful and fast. It is very nice that it can be integrated with many apps.
LiveAgent logo
4.7
(1.5K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
Intercom logo

96

179

169

features in common

96

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.5K)

Top features

  • Email Templates

    5.0

  • Change Management

    5.0

  • Video Conferencing

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Starting from

$9/month

Value for money

LiveAgent logo
4.7

0.7

Intercom logo
4.0

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
hello24.ai logo
4.7
(21)

Conversational commerce platform

Features

Total

hello24.ai logo
Intercom logo

43

48

169

features in common

43

features in common

hello24.ai logo

hello24.ai user ratings

Functionality

4.6
(21)

Top features

  • Third-Party Integrations

    5.0

  • Chat/Messaging

    5.0

  • Visual Analytics

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Starting from

$20/month

Value for money

hello24.ai logo
4.7

0.7

Intercom logo
4.0

What users say about hello24.ai's value for money

It offers robust features and excellent customer support, making it a top choice for efficient communication with customers.
Easy to use & accessibility is great. Customer service is good too.
Bitrix24 logo
4.2
(832)

100% free CRM, collaboration, and communication tool suite

Features

Total

Bitrix24 logo
Intercom logo

110

425

169

features in common

110

features in common

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(832)

Top features

  • Client Database

    5.0

  • HR Management

    5.0

  • Drag & Drop

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2

0.2

Intercom logo
4.0

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Gallabox logo
4.5
(2)

A single, collaborative customer communication tool

Features

Total

Gallabox logo
Intercom logo

1

1

169

features in common

1

features in common

Gallabox logo

Gallabox user ratings

Functionality

4.0
(2)

Unique features

  • No unique features

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

inConcert Contact Center logo
4.0
(8)

Make Contact. Do Business.

Features

Total

inConcert Contact Center logo
Intercom logo

21

37

169

features in common

21

features in common

inConcert Contact Center logo

inConcert Contact Center user ratings

Functionality

4.1
(8)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Multi-Channel Communication

    5.0

  • IVR/Voice Recognition

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

User.com logo
4.6
(36)

The engine of growth. An all in one solution for user data.

Features

Total

User.com logo
Intercom logo

115

180

169

features in common

115

features in common

User.com logo

User.com user ratings

Functionality

4.4
(36)

Top features

  • Lead Management

    5.0

  • Calendar/Reminder System

    5.0

  • Email Marketing

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Value for money

User.com logo
4.6

0.6

Intercom logo
4.0

What users say about User.com's value for money

I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.
I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.
Quiq logo
4.6
(36)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

Features

Total

Quiq logo
Intercom logo

82

102

169

features in common

82

features in common

Quiq logo

Quiq user ratings

Functionality

4.3
(36)

Unique features

  • Scheduled Messaging

    N/A

  • Multi-Channel Management

    N/A

  • Performance Management

    N/A

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Starting from

$6,000/month

Value for money

Quiq logo
4.5

0.5

Intercom logo
4.0

What users say about Quiq's value for money

I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.
This is a great company with wonderful customer service and people that really care about their clients.
Pipedrive logo
4.5
(2.9K)

CRM built by salespeople, for salespeople

Features

Total

Pipedrive logo
Intercom logo

82

166

169

features in common

82

features in common

Pipedrive logo

Pipedrive user ratings

Functionality

4.3
(2.9K)

Top features

  • Online Forms

    5.0

  • Offline Form

    5.0

  • Inbox Management

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Starting from

$14/month

Value for money

Pipedrive logo
4.4

0.4

Intercom logo
4.0

What users say about Pipedrive's value for money

Overall, Pipedrive has been an awesome tool. It helps stay focused on the most important stuff.
The quote management function is the best part of this, reminding you of outstanding quotes and previous approved deals.
Userlike logo
4.6
(646)

Live chat and customer messaging for businesses of all sizes

Features

Total

Userlike logo
Intercom logo

61

65

169

features in common

61

features in common

Userlike logo

Userlike user ratings

Functionality

4.5
(646)

Top features

  • Virtual Assistant

    5.0

  • Transfers/Routing

    5.0

  • Third-Party Integrations

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Starting from

$100/month

Value for money

Userlike logo
4.3

0.3

Intercom logo
4.0

What users say about Userlike's value for money

Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.
Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
Moveo.AI logo
5.0
(9)

Conversational AI platform

Features

Total

Moveo.AI logo
Intercom logo

73

94

169

features in common

73

features in common

Moveo.AI logo

Moveo.AI user ratings

Functionality

5.0
(9)

Top features

  • Chatbot

    5.0

  • Live Chat

    5.0

  • Customer Support

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Simplify360 logo
4.4
(14)

Customer experiences tools Software

Features

Total

Simplify360 logo
Intercom logo

4

6

169

features in common

4

features in common

Simplify360 logo

Simplify360 user ratings

Functionality

4.1
(14)

Top features

  • Content Creation

    5.0

  • Communication Management

    5.0

  • Reporting/Analytics

    4.3

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Starting from

39/month

Value for money

Simplify360 logo
4.3

0.3

Intercom logo
4.0

What users say about Simplify360's value for money

Good, dedicated team that is always available to help and works like one team. The team management is great and there is end to end accountability for all processes and project deliveries.
Overall, a Great experience with Simplify360. Its Live Chat Support is the best.
Heyday logo
4.6
(17)

The #1 AI-powered customer messaging platform for retailers

Features

Total

Heyday logo
Intercom logo

72

93

169

features in common

72

features in common

Heyday logo

Heyday user ratings

Functionality

4.2
(17)

Top features

  • Live Chat

    5.0

  • Transcripts/Chat History

    5.0

  • Support Ticket Management

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Starting from

$499

Value for money

Heyday logo
4.5

0.5

Intercom logo
4.0

What users say about Heyday's value for money

An extremely positive experience, it really impressed us the willingness to work with us since the very beginning, and the constant catch-ups to keep us up to date throughout the whole process.
Great for keeping the track of orders and managing the stock and delivery dates. Customer feedback module is excellent.
MarketSurge logo
5.0
(13)

All in one lead management software

Features

Total

MarketSurge logo
Intercom logo

55

73

169

features in common

55

features in common

MarketSurge logo

MarketSurge user ratings

Functionality

4.9
(13)

Top features

  • Lead Capture

    5.0

  • Lead Segmentation

    5.0

  • Interaction Tracking

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Value for money

MarketSurge logo
5.0

1.0

Intercom logo
4.0

What users say about MarketSurge's value for money

I love that all my communication (phone calls, texts, emails) are on one thread with each client or contractor that I work with. I love that I can set up templates and campaigns with automation.
Customer service is outstanding. It’s very feature rich even though I haven’t used all of it and the automations work well.
TeamSupport Messaging & Live Chat logo
4.6
(109)

Engage in impactful conversations

Features

Total

TeamSupport Messaging & Live Chat logo
Intercom logo

12

12

169

features in common

12

features in common

TeamSupport Messaging & Live Chat logo

TeamSupport Messaging & Live Chat user ratings

Functionality

4.4
(109)

Top features

  • Proactive Chat

    5.0

  • Customer Experience Management

    4.7

  • Transcripts/Chat History

    4.5

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Value for money

TeamSupport Messaging & Live Chat logo
4.4

0.4

Intercom logo
4.0

What users say about TeamSupport Messaging & Live Chat's value for money

Overall, it has increased effectiveness of my team and made it easier on the customers, so I am very happy we engaged this software.
We have a small team here, and we really didn't need a huge amount of features. We wanted something simple and cost effective an Snap engage has been the PERFECT solution.
Birdeye logo
4.7
(645)

#1 most trusted reputation and customer experience platform

Features

Total

Birdeye logo
Intercom logo

85

136

169

features in common

85

features in common

Birdeye logo

Birdeye user ratings

Functionality

4.6
(645)

Top features

  • Support Ticket Management

    5.0

  • Proactive Chat

    5.0

  • Feedback Management

    5.0

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Pricing

Starting from

$350/month

Value for money

Birdeye logo
4.5