Intercom Alternatives, Competitors & Similar Software

Features

Total

47

178

78

features in common

47

features in common

Zendesk's unique features

Offline Form
Health Score
Real Time Analytics
Call Logging

Intercom's unique features

WYSIWYG Editor
Lead Database Integration
Lead Capture
Email Campaign Management

Pricing

Starting from

$19/month

Value for money

4.1

0.1

4.0

What users say about Zendesk's value for money

Read all reviews

I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.

AR

Anonymous Reviewer

Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.

AR

Anonymous Reviewer

Categories in common

Features

Total

62

139

78

features in common

62

features in common

Drift's unique features

Predictive Analytics
Multi-Language
Mobile Alerts
Forms Management

Intercom's unique features

Inbox Management
CRM
Self Service Portal
Conversion Rate Optimization

Pricing

Value for money

4.1

0.1

4.0

What users say about Drift's value for money

Read all reviews

For users, there were just so many options on the admin side of things, and using it, I immediately felt lost and confused.

Darien C.

Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT.

OM

Olivier M.

Categories in common

Features

Total

44

104

78

features in common

44

features in common

HubSpot Marketing Hub's unique features

Competitive Analysis
Campaign Planning
Keyword Rank Tracking
Lead Generation

Intercom's unique features

Live Chat
Canned Responses
Email Campaign Management
Interaction Tracking

Pricing

Starting from

$45/month

Value for money

4.2

0.2

4.0

What users say about HubSpot Marketing Hub's value for money

Read all reviews

A good amount of details and marketing capabilities. HubSpot has some of the best integrations I have seen with other platforms.

Mithil P.

HubSpot helps track, monitor and create the best content for growing my business. I have seen great strides from using this company.

KK

Kasey K.

Categories in common

Features

Total

37

117

78

features in common

37

features in common

Freshdesk's unique features

Case Management
Email Tracking
Community Management
Support Ticket Management

Intercom's unique features

Screen Sharing
List Management
Email Campaign Management
Prospecting Tools

Pricing

Starting from

$18/month

Value for money

4.4

0.4

4.0

What users say about Freshdesk's value for money

Read all reviews

We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.

Sara B.

Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.

AR

Anonymous Reviewer

Categories in common

Features

Total

38

66

78

features in common

38

features in common

Crisp's unique features

Lead Management
Video Chat
Lead Distribution
Campaign Segmentation

Intercom's unique features

Tagging
Spam Blocker
Role-Based Permissions
Search/Filter

Pricing

Starting from

$25/month

Value for money

4.6

0.6

4.0

What users say about Crisp's value for money

Read all reviews

Just what we needed and very easy to set up. Custom settings were great and free which was most important.

SK

Séamus K.

It has several customisation options and good tools to anticipate and get to know the customers' needs better. Provides a good customer support experience and good for conversions.

LD

Luis D.

Categories in common

Live Chat

Features

Total

42

75

78

features in common

42

features in common

HelpCrunch's unique features

Feedback Management
Full Text Search
Support Ticket Management
Alerts/Notifications

Intercom's unique features

Email Campaign Management
Activity Tracking
Spam Blocker
AB Testing

Pricing

Starting from

$15/month

Value for money

4.8

0.8

4.0

What users say about HelpCrunch's value for money

Read all reviews

This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.

LS

Lewis S.

HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great.

MH

Max H.

Categories in common

Features

Total

39

69

78

features in common

39

features in common

LiveChat's unique features

Multi-Language
Automated Routing
Visual Analytics
File Management

Intercom's unique features

Email Campaign Management
Activity Tracking
Spam Blocker
Customizable Fields

Pricing

Starting from

$16/month

Value for money

4.5

0.5

4.0

What users say about LiveChat's value for money

Read all reviews

Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.

Fausto F.

I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

Categories in common

Features

Total

34

76

78

features in common

34

features in common

Kayako's unique features

Asset Tracking
Offline Form
Email Templates
Change Management

Intercom's unique features

File Sharing
Lead Nurturing
Drip Campaigns
Lead Qualification

Pricing

Starting from

$15/month

Value for money

3.8

0.2

4.0

What users say about Kayako's value for money

Read all reviews

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.

Samir H.

Categories in common

Features

Total

35

115

78

features in common

35

features in common

Front's unique features

Alerts/Notifications
Task Management
Performance Management
Support Ticket Management

Intercom's unique features

Proactive Chat
Analytics/ROI Tracking
AB Testing
Lead Qualification

Pricing

Starting from

$19/year

Value for money

4.2

0.2

4.0

What users say about Front's value for money

Read all reviews

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

NB

Nick B.

It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis.

GP

Giada P.

Categories in common

Features

Total

32

73

78

features in common

32

features in common

Help Scout's unique features

Email Templates
Feedback Management
Document Storage
Multiple User Accounts

Intercom's unique features

Proactive Chat
Screen Sharing
AB Testing
Real-time Consumer-facing Chat

Pricing

Starting from

$15/month

Value for money

4.6

0.6

4.0

What users say about Help Scout's value for money

Read all reviews

Help Scout serves its purpose well. And I like the fun congratulatory messages it gives anytime a folder is cleared out.

SC

Scott C.

Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.

AR

Anonymous Reviewer

Categories in common

Customer Service

Features

Total

25

91

78

features in common

25

features in common

JIRA Service Management's unique features

Text Editing
Multi-Language
Assignment Management
Service Catalog

Intercom's unique features

Interaction Tracking
Drip Campaigns
Proactive Chat
Real-time Consumer-facing Chat

Pricing

Starting from

$20/month

Value for money

4.2

0.2

4.0

What users say about JIRA Service Management's value for money

Read all reviews

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

Categories in common

Features

Total

27

38

78

features in common

27

features in common

Olark's unique features

Real Time Analytics
Real Time Monitoring
Customer History
File Management

Intercom's unique features

Lead Qualification
Queue Management
Event Triggered Actions
Multi-Channel Marketing

Pricing

Starting from

$17/month

Value for money

4.4

0.4

4.0

What users say about Olark's value for money

Read all reviews

I've been using Olark for 4+ years and never cease to be amazed at the quality of product and great price. Love the integrations with top CRMs and marketing automation.

Kate B.

I love that you connect and the UI is uncluttered. As you wait for chats, Olark welcomes you with a positive message.

AR

Anonymous Reviewer

Categories in common

Live Chat

Features

Total

74

193

78

features in common

74

features in common

User.com's unique features

Referral Tracking
Outbound Call Center
Reminders
Mobile Alerts

Intercom's unique features

Inbox Management
Virtual Assistant
Conversion Rate Optimization
Screen Sharing

Pricing

Value for money

4.6

0.6

4.0

What users say about User.com's value for money

Read all reviews

I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.

AR

Anonymous Reviewer

I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Izabela H.

Categories in common

Features

Total

37

71

78

features in common

37

features in common

Sendinblue's unique features

Campaign Analytics
Archiving & Retention
Channel Management
Email Distribution

Intercom's unique features

Self Service Portal
Screen Sharing
Tagging
Multi-Channel Communication

Pricing

Starting from

$25/month

Value for money

4.5

0.5

4.0

What users say about Sendinblue's value for money

Read all reviews

The Layout and features are the best, very user friendly and one of the best services in Email marketing category.

SC

Sandeep C.

Great UI with very easy to implement APIs and packed full of features. I've been using SendInBlue for a good few years now and would strongly recommend to anyone needing an email sending service.

CS

Craig S.

Categories in common

Features

Total

63

215

78

features in common

63

features in common

EngageBay's unique features

Quotes/Estimates
Confirmation/Reminders
Audience Targeting
For Small Businesses

Intercom's unique features

Tagging
Help Desk Management
Role-Based Permissions
Survey/Poll Management

Pricing

Starting from

$10.79/month

Value for money

4.8

0.8

4.0

What users say about EngageBay's value for money

Read all reviews

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.

SK

Sudip K.

Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.

CV

Carlos V.

Categories in common

Features

Total

60

365

78

features in common

60

features in common

Bitrix24's unique features

Lead Management
Room Booking
Media Library
Event Calendar

Intercom's unique features

Customizable CTAs
AB Testing
Lead Verification/Validation
Engagement Tracking

Pricing

Starting from

$49/month

Value for money

4.2

0.2

4.0

What users say about Bitrix24's value for money

Read all reviews

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Categories in common

Features

Total

36

76

78

features in common

36

features in common

MarketSurge's unique features

Feedback Management
Customer Experience Management
On-Demand Communications
Campaign Analytics

Intercom's unique features

Drip Campaigns
Lead Nurturing
Role-Based Permissions
Proactive Chat

Categories in common

Features

Total

29

67

78

features in common

29

features in common

HubSpot CRM's unique features

Lead Management
Alerts/Notifications
For iPad Devices
Source Tracking

Intercom's unique features

Queue Management
Collaboration Tools
AB Testing
Inbox Management

Pricing

Starting from

$50/month

Value for money

4.4

0.4

4.0

What users say about HubSpot CRM's value for money

Read all reviews

The comprehensive database, the intuitive tools, the ease of deployment - all of these are appreciated about this product.

AR

Anonymous Reviewer

It is popular and used by a few other businesses that we know, so we considered it and the functionality is good.

CH

Cherie H.

Categories in common

Real Estate CRM

Features

Total

45

109

78

features in common

45

features in common

Quiq Messaging's unique features

Computer Telephony Integration
Code-free Development
Activity Dashboard
Lead Distribution

Intercom's unique features

Help Desk Management
Contact Database
WYSIWYG Editor
Analytics/ROI Tracking

Pricing

Starting from

$6,000/month

Value for money

4.5

0.5

4.0

What users say about Quiq Messaging's value for money

Read all reviews

I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

TJ

Todd J.

This is a great company with wonderful customer service and people that really care about their clients.

TJ

Todd J.

Categories in common

Features

Total

27

53

78

features in common

27

features in common

nixi1's unique features

Billing & Invoicing
Feedback Management
Mass Texting
Message Personalization

Intercom's unique features

Interaction Tracking
Collaboration Tools
Customizable Fields
Email Marketing

Categories in common

Features

Total

30

88

78

features in common

30

features in common

Lucky Orange's unique features

Campaign Segmentation
Visual Analytics
Real Time Analytics
For Websites

Intercom's unique features

Proactive Chat
Screen Sharing
Self Service Portal
Lead Qualification

Pricing

Starting from

$10/month

Value for money

4.7

0.7

4.0

What users say about Lucky Orange's value for money

Read all reviews

Lucky orange is phenomenal at showing live guest engagement. This has additionaly assisted me with developing and contact a greater crowd and monitor my progress.

KK

Kosara K.

I love pretty much everything about Lucky Orange from the heatmaps to the Hubspot integration.

AR

Anonymous Reviewer

Categories in common

Features

Total

50

95

78

features in common

50

features in common

BOTNATION AI's unique features

Alerts/Notifications
Rules-Based Workflow
Chatbot
Customer History

Intercom's unique features

Canned Responses
CAN SPAM Compliance
Analytics/ROI Tracking
List Management

Categories in common

Features

Total

49

84

78

features in common

49

features in common

Dashly's unique features

Customer History
Landing Pages/Web Forms
Real-time Updates
Campaign Analytics

Intercom's unique features

Canned Responses
Website Integration
Help Desk Management
Role-Based Permissions

Categories in common

Features

Total

62

233

78

features in common

62

features in common

Agile CRM's unique features

Post Scheduling
Sales Activity Management
Web-based Deployment
Time on Site Tracking

Intercom's unique features

Inbox Management
Chat/Messaging
Tagging
@mentions

Pricing

Starting from

$8.99/month

Value for money

4.1

0.1

4.0

What users say about Agile CRM's value for money

Read all reviews

It has powerful features and many integrations. I like the freedom to customize and the many campaign nodes make campaigns and flows very powerful.

Dd

Danie d.

Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.

BD

Brandon D.

Categories in common

Features

Total

20

35

78

features in common

20

features in common

Freshdesk Messaging's unique features

Remote Access/Control
Real Time Monitoring
File Transfer
Support Ticket Management

Intercom's unique features

Email Marketing
Customizable Fields
Inbox Management
Segmentation

Pricing

Starting from

$15/month

Value for money

4.0

What users say about Freshdesk Messaging's value for money

Read all reviews

I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag.

Muneeba F.

I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team.

Seth H.

Categories in common

Live Chat

Features

Total

18

67

78

features in common

18

features in common

Podium's unique features

Invoice Processing
Invoice Management
Sentiment Analysis
Batch Communications

Intercom's unique features

Inbox Management
Customizable Fields
Appointment Management
Customer Surveys

Pricing

Value for money

4.1

0.1

4.0

What users say about Podium's value for money

Read all reviews

The ability to get reviews and watch your company grow is wonderful. I absolutely love this program.

BS

Barb S.

It's also easier to quickly send and rescued documents and images from my desktop to and from customers, which results in greater ease of printing.

KH

Kevin H.

Categories in common

Live Chat

Features

Total

18

28

78

features in common

18

features in common

tawk.to's unique features

Customer History
Real Time Monitoring
Activity Dashboard
Real Time Analytics

Intercom's unique features

Lead Qualification
Search/Filter
Event Triggered Actions
Multi-Channel Marketing

Pricing

Starting from

$1/month

Value for money

4.7

0.7

4.0

What users say about tawk.to's value for money

Read all reviews

The product is amazing and is even more so for its price tag - it’s offered free and the features are power packed to help me manage the stream of queries from my customers.

CY

Christine Y.

The best thing about it is that it's free, and for a free chat, its a great experience - you're not going to find a better option.

AR

Anonymous Reviewer

Categories in common

Live Chat

Features

Total

23

49

78

features in common

23

features in common

Radiance Commerce's unique features

2-Way Messaging
Alerts/Notifications
Message Personalization
Activity Dashboard

Intercom's unique features

Appointment Management
Drip Campaigns
Prospecting Tools
Email Marketing

Categories in common

Features

Total

19

54

78

features in common

19

features in common

Acobot's unique features

Alerts/Notifications
Process/Workflow Automation
Chatbot
AI/Machine Learning

Intercom's unique features

Event Triggered Actions
Customizable Fields
Interaction Tracking
Customer Surveys

Pricing

Starting from

$9/month

Value for money

4.8

0.8

4.0

What users say about Acobot's value for money

Read all reviews

Will report on our progress as our experience evolves. Customer service has been outstanding and again, the tool has been easy to operationalize and goes right to work.

AR

Anonymous Reviewer

So far awesome, i love it and would like to continue using it on my dev site.

NM

Ndivhuwo M.

Categories in common

Features

Total

1

78

features in common

1

features in common

Gallabox's unique features

No unique features

Intercom's unique features

Lead Qualification
Customer Service Analytics
List Management
Role-Based Permissions

Categories in common

Features

Total

22

62

78

features in common

22

features in common

Infobip's unique features

Video Chat
Call Recording
Chatbot
Interactive Content

Intercom's unique features

Prospecting Tools
File Sharing
Search/Filter
Real-time Consumer-facing Chat

Categories in common

Features

Total

25

66

78

features in common

25

features in common

SendGrid's unique features

Real Time Analytics
Email Tracking
Campaign Segmentation
Single Email Verification

Intercom's unique features

Real-time Consumer-facing Chat
Prospecting Tools
Inbox Management
Multi-Channel Marketing

Pricing

Starting from

$14.95/month

Value for money

4.0

What users say about SendGrid's value for money

Read all reviews

The cost benefit is very good and the free plan is very functional. It has excellent usability and performance and facilitates the management of multiple domains.

AF

ALEXANDER F.

The best part is the statistics you receive following an email campaign, you can view what % of users opened the email - superb for marketing.

AR

Anonymous Reviewer

Categories in common

Email Marketing

Features

Total

29

41

78

features in common

29

features in common

Teckst's unique features

Single Sign On
MMS
Shortcodes
Feedback Management

Intercom's unique features

Appointment Management
Collaboration Tools
Customizable Fields
Customer Service Analytics

Pricing

Value for money

4.7

0.7

4.0

What users say about Teckst's value for money

Read all reviews

The team that we have to help us with our needs has been great. Ease of use is really nice as well, it is easy to understand, implement and train on.

EP

Evan P.

It's quickly become one of our favorite channels thanks to their setup. It's been great being able to discover it as they are and to be able to give actionable feedback about the solution.

SP

Sawyer P.

Categories in common

Features

Total

17

77

78

features in common

17

features in common

Pendo's unique features

Training Management
Conversion Tracking

Intercom Alternatives

Top 100 Alternatives & Competitors to Intercom

Zendesk

Drift

HubSpot Marketing Hub

Freshdesk

Crisp

HelpCrunch

LiveChat

Kayako

Front

Help Scout

JIRA Service Management

Olark

User.com

Sendinblue

EngageBay

Bitrix24

MarketSurge

HubSpot CRM

Quiq Messaging

nixi1

Lucky Orange

BOTNATION AI

Dashly

Agile CRM

Freshdesk Messaging

Podium

tawk.to

Radiance Commerce

Acobot

Gallabox

Infobip

SendGrid

Teckst

Pendo