Intercom Alternatives

Intercom

The #1-rated Business Messenger for customer relationships.

Intercom

How do Intercom alternatives compare?

Agile CRM and Zendesk stand out as its top competitors based on similarity, popularity and user reviews. When comparing Intercom to its top 100 alternatives, Insent has the highest rating, with Voiso as the runner-up, and Intercom ranking 58th place. Salesforce Sales Cloud has the most reviews with a total of 15,378, while Intercom has 741. Users say Acquire tops the list for value for money followed by Jebbit, while Intercom comes in 84th. Users also say Insent and Voiso are the easiest to use, while Intercom takes 62nd place.


How do I choose the best Intercom alternative?

Browse our list of competitors to find the tool that's right for your team and workflow. Filter apps by features, pricing, ratings, integrations, devices and more. Read verified reviews and discover what other people in your industry are using. Compare apps side by side to find the best match for your business.


What are the top 5 alternatives to Intercom?

Filter results


Features


Pricing model


Devices supported


User rating


Organization types


Geographies served


Integrated with


Industry


Company size


Top 100 alternatives

Agile CRM

Sales and marketing CRM for growing businesses

Pricing

Starting from

$8.99/month

Value for money

4.3

0.3

4.0

What users say about Agile CRM's value for money

Most companies will try to lock you into a one year commitment, but it is perfectly reasonable to know everything works together in harmony. Question 3: Is this the right price for me.

AD

Adam D.

It has kept a great log of our consultants past and present, so in that respect - it has done it's job. I just feel like the cost (for 3 operators) does not justify the tool.

Derek "Storme" B.

Total

13

76

32

features in common

13

features in common

Agile CRM's unique features

  • Contact Management

  • Drag & Drop Interface

  • Multi-Channel Marketing

  • Behavior Tracking

Intercom's unique features

  • Tagging

  • Visitor Management

  • @mentions

  • Permission Management

Zendesk

Service-first CRM company that builds support & sales tools

Pricing

Starting from

$5/month

Value for money

4.1

0.1

4.0

What users say about Zendesk's value for money

Ended up not choosing Zendesk, because it was too expensive, but I would still recommend it, considering that it can be an investment to achieve a better customer experience.

TA

Tommaso A.

For the time it saves and the reliability of the service, this software becomes well worth the money spent.

Alex T.

Total

15

98

32

features in common

15

features in common

Zendesk's unique features

  • Rules-Based Workflow

  • Queue Manager

  • Benchmarking

  • Activity Dashboard

Intercom's unique features

  • Lead Nurturing

  • Role-Based Permissions

  • Email Marketing Management

  • Help Desk Management

Kayako

Unified customer service platform

Pricing

Starting from

$15/month

Value for money

3.9

0.1

4.0

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

The utter lack of respect I was given as a long time customer was frustrating. I asked to get out of contract in the middle of a year long term for a partial refund.

AR

Anonymous Reviewer

Total

15

64

32

features in common

15

features in common

Kayako's unique features

  • Automatic Notifications

  • Custom Forms

  • WYSIWYG Editor

  • Auto-Responders

Intercom's unique features

  • Lead Nurturing

  • Real Time Notifications

  • Email Marketing Management

  • Inbox Management

HubSpot Marketing Hub

All in one inbound marketing platform

Pricing

Starting from

$50/month

Value for money

4.2

0.2

4.0

What users say about HubSpot Marketing Hub's value for money

HubSpot is a solid tool, that could be refined a bit for overall better functionality. It's not overly complicated or pricey so it's a great option compared to some of its competitors.

JN

Jessica N.

M more of a developer on this system, and it's got a lot of great functionality and continues to grow. If you've got the budget for it, it's a great solution.

AR

Anonymous Reviewer

Total

13

70

32

features in common

13

features in common

HubSpot Marketing Hub's unique features

  • Conversion Tracking

  • Deadline Management

  • Role Management

  • Campaign Scheduling

Intercom's unique features

  • Role-Based Permissions

  • Visitor Management

  • @mentions

  • Permission Management

Whatfix

Accelerate Digital Adoption

Pricing

Value for money

4.6

0.6

4.0

What users say about Whatfix's value for money

Originally the decision was driven by the 50% + cost saving we would receive, however, we have been amazed by the ease of use of the system.

Andrew L.

It helps to fill a training gap at a very affordable price.

AR

Anonymous Reviewer

Total

6

30

32

features in common

6

features in common

Whatfix's unique features

  • Preview Functionality

  • Employee Onboarding

  • Interactive Content

  • Real Time Analytics

Intercom's unique features

  • Tagging

  • Visitor Management

  • Permission Management

  • Social Media Integration

Freshdesk

Online helpdesk system and customer service software

Pricing

Starting from

$19/month

Value for money

4.4

0.4

4.0

What users say about Freshdesk's value for money

After searching for a while, I found Freshdesk, which was by far the best option with the best price. It's automated response system was one of my favorite features.

BM

Brian M.

Impressive, robust, reliable and very economical customer care managements software.

FG

Frederick G.

Total

12

76

32

features in common

12

features in common

Freshdesk's unique features

  • Customer Activity Reporting

  • Data Import/Export

  • Project Time Tracking

  • Assignment Management

Intercom's unique features

  • Real Time Notifications

  • Role-Based Permissions

  • Knowledge Base Management

  • @mentions

Totango

Accelerate Revenues with Customer Engagement Management

Features

Total

0

0

32

features in common

0

features in common

Totango's unique features

  • No unique features

Intercom's unique features

  • Performance Reports

  • Tagging

  • Personalized Profiles

  • Knowledge Base Management

Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

Pricing

Starting from

$25/month

Value for money

4.0
4.0

What users say about Salesforce Sales Cloud's value for money

Our overall experience with this solution has been absolutely amazing in the long run it is definitely worth the investment and the customer service and technical support is second to none.

Chad G.

It's has increased our revenues for the company, helps maintain status quo, forecasting improved, opportunities are not being missed. Overall its impact has been good in managing the work flow.

SU

Sadia U.

Total

12

63

32

features in common

12

features in common

Salesforce Sales Cloud's unique features

  • Dashboard Creation

  • Event Tracking

  • Quote Management

  • Budgeting

Intercom's unique features

  • Third Party Integration

  • Visitor Management

  • Lead Capture

  • Personalized Profiles

Marketo Engage

Marketing automation for digital marketers

Pricing

Value for money

3.8

0.2

4.0

What users say about Marketo Engage's value for money

It also has many customizable or repeatable processes embedded within it. With the correct process set up within your software, marketo is the best use of your money for martech.

AR

Anonymous Reviewer

They have tips and guides for their products. Though ofcourse the price is costly compared to other email automation or newsletter creation that can be accessed or used at no cost.

ML

Maria Lenin L.

Total

14

64

32

features in common

14

features in common

Marketo Engage's unique features

  • Real Time Data

  • Calendar Management

  • Custom Landing Pages

  • Workflow Management

Intercom's unique features

  • Tagging

  • Lead Capture

  • Permission Management

  • eCommerce Integration

Help Scout

Web-based help desk designed for better customer experience

Pricing

Starting from

$10/month

Value for money

4.6

0.6

4.0

What users say about Help Scout's value for money

It was a great experience, definitely worth the investment since it allowed us to measure and create KPIs for the satisfaction of our internal service.

AR

Anonymous Reviewer

A fantastic, low cost chat tool, with email connection AND ability to provide support documentation.

DD

Daniel D.

Total

12

62

32

features in common

12

features in common

Help Scout's unique features

  • Document Management

  • Feedback Management

  • SSL Security

  • Call Tracking

Intercom's unique features

  • Social Media Integration

  • Visitor Management

  • Lead Capture

  • Personalized Profiles

Customer.io

Email connected to your web or mobile

Pricing

Value for money

4.2

0.2

4.0

What users say about Customer.io's value for money

On top of it all, I love the price. Great value for the money.

PP

Paola P.

With enough money, Customer. IO is a good subscription to have.

MS

Muhammad Syafiq H.

Total

0

1

32

features in common

0

features in common

Customer.io's unique feature

  • Receiving

Intercom's unique features

  • Performance Reports

  • Tagging

  • Personalized Profiles

  • Knowledge Base Management

Autopilot

Marketing automation software made visual.

Pricing

Starting from

$49/month

Value for money

4.5

0.5

4.0

What users say about Autopilot's value for money

The price is excellent and I love the heads up feature. This feature alone has increased conversions considerably for me. I like that Autopilot is easy to integrate and like the journey builder.

AD

Adrian D.

I think the ideal scenario is for small and medium businesses with growing marketing teams, especially since their cost becomes much more accessible than applications like Marketo.

AR

Anonymous Reviewer

Total

12

38

32

features in common

12

features in common

Autopilot's unique features

  • Forms Management

  • ROI Analytics

  • Customizable Templates

  • Conversion Tracking

Intercom's unique features

  • Tagging

  • Visitor Management

  • @mentions

  • Real Time Notifications

Mailchimp

Email and advertising marketing automation platform

Pricing

Starting from

$10/month

Value for money

4.4

0.4

4.0

What users say about Mailchimp's value for money

Mailchimp also offers the payment part which is accessible and more useful, for us the free part is very good, but if you need more, I think the price-utility ratio is one of the best.

CV

Carolina V.

Mailchimp is great for those that want to have a consistent email template(s) in one location. For the cost too, it's pretty awesome and super easy to use and update.

KM

Katie M.

Total

14

78

32

features in common

14

features in common

Mailchimp's unique features

  • Multi-Campaign

  • Automatic Notifications

  • Real Time Reporting

  • Usage Tracking

Intercom's unique features

  • Visitor Management

  • Performance Reports

  • Real Time Notifications

  • Employee Profile

Olark

Happier customers live chat with Olark

Pricing

Starting from

$17/month

Value for money

4.4

0.4

4.0

What users say about Olark's value for money

I have a small team and the relation ease of use, quality and price is high.

Salvador A.

Pricing is very simple.connection of this software available for free and for the money. It is having live chat, live chat automation.

SB

Sumanthan B.

Total

2

2

32

features in common

2

features in common

Olark's unique features

  • No unique features

Intercom's unique features

  • Personalized Profiles

  • Visitor Management

  • Role-Based Permissions

  • Lead Nurturing

UserVoice

Build better products with intelligent product feedback

Pricing

Value for money

3.7

0.3

4.0

What users say about UserVoice's value for money

Gives us almost everything we need for a great price.

Jessica M.

Uservoice is well built, reliable and reasonably priced.

Immad A.

Total

5

27

32

features in common

5

features in common

UserVoice's unique features

  • Survey Management

  • Feedback Collection

  • Prioritizing

  • Surveys & Feedback

Intercom's unique features

  • Social Media Integration

  • Third Party Integration

  • Performance Reports

  • Role-Based Permissions

Salesmachine

Customer Success Platform for trial conversion & retention

Features

Total

3

11

32

features in common

3

features in common

Salesmachine's unique features

  • Customer Experience Management

  • Automatic Notifications

  • Customer Profiling

  • Customer Activity Reporting

Intercom's unique features

  • Personalized Profiles

  • Website Integration

  • Social Media Integration

  • Lead Nurturing

Parature

Customer service software from Microsoft

Pricing

Value for money

3.5

0.5

4.0

What users say about Parature's value for money

This product was designed to provide a high ROI and it will reduced support costs as we have seen.

TK

Tim K.

An inexpensive solution that doesn't do what you need is of limited value.

RW

Rusty W.

Total

4

18

32

features in common

4

features in common

Parature's unique features

  • Client Portal

  • Support Ticket Tracking

  • Self Service Portal

  • Escalation Management

Intercom's unique features

  • Role-Based Permissions

  • Tagging

  • @mentions

  • Real Time Notifications

Neudesic Pulse

(0)

Connect employees to business processes

Features

Total

2

3

32

features in common

2

features in common

Neudesic Pulse's unique feature

  • Projections

Intercom's unique features

  • Personalized Profiles

  • Visitor Management

  • Role-Based Permissions

  • Lead Nurturing

IBM Connections

Enterprise knowledge sharing platform

Pricing

Starting from

$6/month

Value for money

4.3

0.3

4.0

What users say about IBM Connections' value for money

I like also to reccomend a good adoption plan to engage and teach the users in right way so you will have the ROI of the investment for sure.

MB

Matteo B.

I suggest to plan and invest in adoption to engage users in right wayy.

MB

Matteo B.

Total

4

32

32

features in common

4

features in common

IBM Connections' unique features

  • Online Forums

  • Wiki

  • Video Call Recording

  • Digital Signature

Intercom's unique features

  • Real Time Notifications

  • Social Media Integration

  • @mentions

  • Personalized Profiles

User.com

The engine of growth. An all in one solution for user data.

Pricing

Starting from

$49/month

Value for money

4.6

0.6

4.0

What users say about User.com's value for money

I was surprised about how well it worked and what's more important, they offered a great price.

ER

Evelyn R.

All the features you need for a friendly price for a startup.

GH

Gerald H.

Total

23

99

32

features in common

23

features in common

User.com's unique features

  • Progress Tracking

  • Forms Management

  • Transaction History

  • Receiving

Intercom's unique features

  • Performance Reports

  • Engagement Analytics

  • Conversion Rate Optimization

  • Personalized Profiles

Bitrix24

100% free CRM, collaboration and communication tool suite

Pricing

Starting from

$24/month

Value for money

4.2

0.2

4.0

What users say about Bitrix24's value for money

It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.

Irfan A.

They are responsive in their support. I enjoy how the various functions are available to low-price users.

AW

Anna W.

Total

13

90

32

features in common

13

features in common

Bitrix24's unique features

  • Template Management

  • Sales Reporting

  • Call Recording

  • Activity Dashboard

Intercom's unique features

  • Tagging

  • Visitor Management

  • Knowledge Base Management

  • @mentions

EngageBay

Integrated sales & marketing software for growing teams

Pricing

Starting from

$9.99/month

Value for money

4.8

0.8

4.0

What users say about EngageBay's value for money

A great automation tool with a competitive price.

Jan Patrick T.

Best on the market - and certainly at this price.

SM

Sian M.

Total

7

37

32

features in common

7

features in common

EngageBay's unique features

  • Email Tracking

  • Web Forms

  • Visitor Tracking

  • Customizable Branding

Intercom's unique features

  • Tagging

  • Website Integration

  • Performance Reports

  • Role-Based Permissions

BOTNATION AI

(0)

Artificial intelligence (AI)-based chatbot creation platform

Features

Total

10

35

32

features in common

10

features in common

BOTNATION AI's unique features

  • Performance Testing

  • Natural Language Search

  • Self Service Portal

  • Customizable Categories

Intercom's unique features

  • Personalized Profiles

  • Website Integration

  • Role-Based Permissions

  • Instant Messaging

Bold360

AI-powered customer engagement platform

Pricing

Value for money

4.6

0.6

4.0

What users say about Bold360's value for money

In fact Bold Chat is a premier chat software at a very competitive price. While other companies offer you static system, Bold Chat offers something that goes above and beyond.

AR

Anonymous Reviewer

Overall Bold360 is does what it advertises, allows that connection with customers at reasonable price and with minimal overhead or hassle.

JR

Josh R.

Total

13

59

32

features in common

13

features in common

Bold360's unique features

  • Email Templates

  • Multi-Channel Management

  • Support Ticket Management

  • Archiving & Retention

Intercom's unique features

  • Visitor Management

  • Website Integration

  • @mentions

  • Real Time Notifications

Avochato

SMS texting and live chat for sales, support & ops teams

Pricing

Starting from

$99/month

Value for money

4.6

0.6

4.0

What users say about Avochato's value for money

Again, powerful, cost effective, and the Avochato support is amazing. This is the new way of connecting with my past clients.

Chris S.

The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with.

AC

Alex C.

Total

4

17

32

features in common

4

features in common

Avochato's unique features

  • Assignment Management

  • Template Management

  • SMS Marketing Managment

  • Escalation Management

Intercom's unique features

  • Real Time Notifications

  • Social Media Integration

  • @mentions

  • Personalized Profiles

Acquire

Multi-channel Customer Communication Platform

Features

Total

4

14

32

features in common

4

features in common

Acquire's unique features

  • Call Recording

  • File Transfer

  • Visual Analytics

  • SMS Integration

Intercom's unique features

  • Role-Based Permissions

  • Tagging

  • Multi-Channel Communication

  • Real Time Notifications

elevio

Self-service support & customer education platform

Pricing

Starting from

$79/month

Value for money

4.7

0.7

4.0

What users say about elevio's value for money

I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.

SC

Sam C.

Easy to implement and saves so much time and money on coding this functionality.

SC

Sam C.

Total

10

48

32

features in common

10

features in common

elevio's unique features

  • Feedback Collection

  • Reporting & Statistics

  • Administrative Reporting

  • Employee Onboarding

Intercom's unique features

  • Personalized Profiles

  • Visitor Management

  • Real Time Notifications

  • Lead Capture

LiveAgent

Great customer service starts with better help desk software

Pricing

Starting from

$15/month

Value for money

4.7

0.7

4.0

What users say about LiveAgent's value for money

Overall one of the best help desk solutions we have tried. We are very happy with the pricing and support on our end.

Dave L.

I like their complete package, its really beneficial for small to mid sized organizations, the features are premium and theres definately value for money. I would recommend LiveAgent.

AR

Anonymous Reviewer

Total

18

119

32

features in common

18

features in common

LiveAgent's unique features

  • SLA Management

  • Support Ticket Management

  • Issue Management

  • Email Integration

Intercom's unique features

  • Help Desk Integration

  • Visitor Management

  • Lead Capture

  • Conversion Rate Optimization

LiveChat

Premium Customer Service Software for Live Chat & Help Desk

Pricing

Starting from

$16/month

Value for money

4.5

0.5

4.0

What users say about LiveChat's value for money

I am user of LiveChat for 3-4 years and i love this chat tool over all others. It has great features, very intuitive and user friendly interface, and above all great pricing structure.

VK

Varinder K.

Our sales conversion rate had skyrocketed on our website and we couldn’t be happier. The price is just amazing for the benefits offered by the LiveChat.

SA

Sardor A.

Total

14

66

32

features in common

14

features in common

LiveChat's unique features

  • Search Functionality

  • Applications Management

  • Visual Analytics

  • Collaborative Review

Intercom's unique features

  • Website Integration

  • Lead Nurturing

  • Personalized Profiles

  • Conversion Rate Optimization

Front

Email management software and shared inbox for teams

Pricing

Starting from

$9/month

Value for money

4.2