Intercom Alternatives &amp; Competitors

(3.5K)

Top features

Audit Trail
5.0
Real Time Data
5.0
Customer Complaint Tracking
5.0

Intercom user ratings

Functionality

Top features

Message Personalization
5.0
Lead Verification/Validation
5.0
Interaction Tracking
5.0

Pricing

Starting from

$49/month

Value for money

4.2

0.2

4.0

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Categories in common

Features

Total

58

63

181

features in common

58

features in common

Tidio user ratings

Functionality

(387)

Top features

Real-time Conversations
5.0
One-to-One Messaging
5.0
Contextual Guidance
5.0

Intercom user ratings

Functionality

Top features

Message Personalization
5.0
Lead Verification/Validation
5.0
Interaction Tracking
5.0

Pricing

Starting from

$15.83/month

Value for money

4.5

0.5

4.0

What users say about Tidio's value for money

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.

NY

Nick Y.

So far, really good experience - contacted customer support and they were friendly and helpful.

CC

Chris C.

Categories in common

Features

Total

100

176

181

features in common

100

features in common

LiveAgent user ratings

Functionality

(1.3K)

Top features

Inbox Management
5.0
Chat/Messaging
5.0
Computer Telephony Integration
5.0

Intercom user ratings

Functionality

Top features

Message Personalization
5.0
Lead Verification/Validation
5.0
Interaction Tracking
5.0

Pricing

Starting from

$9/month

Value for money

4.7

0.7

4.0

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

Categories in common

Features

Total

109

231

181

features in common

109

features in common

EngageBay user ratings

Functionality

(415)

Top features

Lead Nurturing
5.0
Customer Segmentation
5.0
Appointment Management
5.0

Intercom user ratings

Functionality

Top features

Message Personalization
5.0
Lead Verification/Validation
5.0
Interaction Tracking
5.0

Pricing

Starting from

$14.99/month

Value for money

4.7

0.7

4.0

What users say about EngageBay's value for money

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.

SK

Sudip K.

Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.

CV

Carlos V.

Categories in common

Features

Total

100

161

181

features in common

100

features in common

Zoho Desk user ratings

Functionality

(2K)

Top features

SSL Security
5.0
Workflow Configuration
5.0
Customer History
5.0

Intercom user ratings

Functionality

Top features

Message Personalization
5.0
Lead Verification/Validation
5.0
Interaction Tracking
5.0

Pricing

Starting from

$14/month

Value for money

4.5

0.5

4.0

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Categories in common

Features

Total

58

67

181

features in common

58

features in common

LiveChat user ratings

Functionality

(1.5K)

Top features

Real-Time Chat
5.0
Support Ticket Tracking
5.0
Feedback Management
5.0

Intercom user ratings

Functionality

Top features

Message Personalization
5.0
Lead Verification/Validation
5.0
Interaction Tracking
5.0

Pricing

Starting from

$24/month

Value for money

4.5

0.5

4.0

What users say about LiveChat's value for money

I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

AR

Verified reviewer

Categories in common

Features

Total

78

98

181

features in common

78

features in common

Froged user ratings

Functionality

(55)

Top features

Multi-Channel Communication
5.0
Live Chat
5.0
Third Party Integrations
5.0

Intercom user ratings

Functionality

Top features

Message Personalization
5.0
Lead Verification/Validation
5.0
Interaction Tracking
5.0

Pricing

Starting from

€79/month

Value for money

4.7

0.7

4.0

What users say about Froged's value for money

The experience so far is great. They are constantly improving the tools and have great support.

JD

Josías D.

I love the user interface, the ability to see live users and be able to chat with them too. I love the overall feel and support is also amazing.

Timothy M.

Categories in common

Features

Total

21

37

181

features in common

21

features in common

inConcert Omnichannel Contact Center user ratings

Functionality

4.1

(8)

Top features

Real-time Consumer-facing Chat
5.0
Multi-Channel Communication
5.0
IVR/Voice Recognition
5.0

Intercom user ratings

Functionality

Top features

Message Personalization
5.0
Lead Verification/Validation
5.0
Interaction Tracking
5.0

Categories in common

Features

Total

116

410

181

features in common

116

features in common

Bitrix24 user ratings

Functionality

4.2

(682)

Top features

Client Database
5.0
Drag & Drop
5.0
Search/Filter
5.0

Intercom user ratings

Functionality

Top features

Message Personalization
5.0
Lead Verification/Validation
5.0
Interaction Tracking
5.0

Pricing

Starting from

$61/month

Value for money

4.2

0.2

4.0

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Categories in common

Features

Total

121

190

181

features in common

121

features in common

User.com user ratings

Functionality

(35)

Top features

Lead Management
5.0
Calendar/Reminder System
5.0
Email Marketing
5.0

Intercom user ratings

Functionality

Top features

Message Personalization
5.0
Lead Verification/Validation
5.0
Interaction Tracking
5.0

Pricing

Value for money

4.6

0.6

4.0

What users say about User.com's value for money

I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Izabela H.

I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.

AR

Verified reviewer

Categories in common

Features

Total

84

108

181

features in common

84

features in common

Quiq Messaging user ratings

Functionality

4.3

(36)

Unique features

Product Recommendations
N/A
Natural Language Search
N/A
MMS
N/A

Intercom user ratings

Functionality

Top features

Message Personalization
5.0
Lead Verification/Validation
5.0
Interaction Tracking
5.0

Pricing

Starting from

$6,000/month

Value for money

4.5

0.5

4.0

What users say about Quiq Messaging's value for money

I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

TJ

Todd J.

This is a great company with wonderful customer service and people that really care about their clients.

TJ

Todd J.

Categories in common

Features

Total

75

98

181

features in common

75

features in common

Môveo.AI user ratings

Functionality

5.0

(9)

Top features

Chatbot
5.0
Live Chat
5.0
Customer Support
5.0

Intercom user ratings

Functionality

Top features

Message Personalization
5.0
Lead Verification/Validation
5.0
Interaction Tracking
5.0

Categories in common

Features

Total

75

97

181

features in common

75

features in common

Heyday user ratings

Functionality

4.2

(17)

Top features

Live Chat
5.0
Transcripts/Chat History
5.0
Support Ticket Management
5.0

Intercom user ratings

Functionality

Top features

Message Personalization
5.0
Lead Verification/Validation
5.0
Interaction Tracking
5.0

Pricing

Value for money

4.5

0.5

4.0

What users say about Heyday's value for money

An extremely positive experience, it really impressed us the willingness to work with us since the very beginning, and the constant catch-ups to keep us up to date throughout the whole process.

RB

Riccardo B.

Great for keeping the track of orders and managing the stock and delivery dates. Customer feedback module is excellent.

MU

Müge U.

Categories in common

Features

Total

65

70

181

features in common

65

features in common

Userlike user ratings

Functionality

(640)

Top features

Live Chat
5.0
Mobile Access
5.0
Customizable Branding
5.0

Intercom user ratings

Functionality

Top features

Message Personalization
5.0
Lead Verification/Validation
5.0
Interaction Tracking
5.0

Pricing

Starting from

$100/month

Value for money

4.4

0.4

4.0

What users say about Userlike's value for money

Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.

JT

Jose T.

Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.

Christoph H.

Categories in common

Features

Total

97

138

181

features in common

97

features in common

Sprinklr user ratings

Functionality

4.3

(76)

Top features

Social Media Integration
5.0
Third Party Integrations
5.0
Tagging
5.0

Intercom user ratings

Functionality

Top features

Message Personalization
5.0
Lead Verification/Validation
5.0
Interaction Tracking
5.0

Pricing

Value for money

4.0

What users say about Sprinklr's value for money

Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed.

DH

Daniel H.

We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.

AR

Verified reviewer

Categories in common

Features

Total

82

97

181

features in common

82

features in common

Kustomer user ratings

Functionality

(39)

Top features

Live Chat
5.0
Queue Management
5.0
Communication Management
5.0

Intercom user ratings

Functionality

Top features

Message Personalization
5.0
Lead Verification/Validation
5.0
Interaction Tracking
5.0

Pricing

Starting from

$29/month

Value for money

4.3

0.3

4.0

What users say about Kustomer's value for money

Best part is that the software is easy to get used to. It works great for emails, and live chat, with the ability to have different channels.

AR

Verified reviewer

The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.

NC

Nicole C.

Categories in common

Features

Total

57

74

181

features in common

57

features in common

MarketSurge user ratings

Functionality

4.9

(13)

Top features

Lead Capture
5.0
Lead Segmentation
5.0
Interaction Tracking
5.0

Intercom user ratings

Functionality

Top features

Message Personalization
5.0
Lead Verification/Validation
5.0
Interaction Tracking
5.0

Pricing

Value for money

5.0

1.0

4.0

What users say about MarketSurge's value for money

I love that all my communication (phone calls, texts, emails) are on one thread with each client or contractor that I work with. I love that I can set up templates and campaigns with automation.

LP

Lindsey P.

Customer service is outstanding. It’s very feature rich even though I haven’t used all of it and the automations work well.

SS

Sean S.

Categories in common

Features

Total

12

181

features in common

12

features in common

TeamSupport Messaging & Live Chat user ratings

Functionality

(104)

Top features

Customizable Branding
5.0
Customer Experience Management
5.0
Live Chat
4.5

Intercom user ratings

Functionality

Top features

Message Personalization
5.0
Lead Verification/Validation
5.0
Interaction Tracking
5.0

Pricing

Value for money

4.5

0.5

4.0

What users say about TeamSupport Messaging & Live Chat's value for money

Overall, it has increased effectiveness of my team and made it easier on the customers, so I am very happy we engaged this software.

CT

Christine T.

We have a small team here, and we really didn't need a huge amount of features. We wanted something simple and cost effective an Snap engage has been the PERFECT solution.

kd

kaylee d.

Categories in common

Features

Total

54

59

181

features in common

54

features in common

Clickatell user ratings

Functionality

(15)

Top features

Workflow Management
5.0
Multi-Channel Communication
5.0
SMS Messaging
5.0

Intercom user ratings

Functionality

Top features

Message Personalization
5.0
Lead Verification/Validation
5.0
Interaction Tracking
5.0

Pricing

Value for money

4.1

0.1

4.0

What users say about Clickatell's value for money

Clickatell is a great value for our customers. Their customer service is wonderful and they are great about keeping us updated with any new changes.

ER

Erin R.

There are a small number of failed messages; there is limited detail about the reasons for this.

NG

Nigel G.

Categories in common

Features

Total

70

80

181

features in common

70

features in common

RingCentral Engage Digital user ratings

Functionality

(10)

Top features

Mobile Access
5.0
Data Import/Export
5.0
Contact Management
5.0

Intercom user ratings

Functionality

Top features

Message Personalization
5.0
Lead Verification/Validation
5.0
Interaction Tracking
5.0

Pricing

Value for money

4.4

0.4

4.0

What users say about RingCentral Engage Digital's value for money