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Key Survey Pricing, Features, Reviews and Alternatives

Key Survey product overview

What is Key Survey?

Key Survey is a survey management solution offered by WorldAPP to handle the requirements of medium to large sized organizations. The product offers an extensive feature set that allows users to create, manage and analyze survey data and increase survey completion rates by intelligently guiding the respondents. Users can get multiple survey solutions that include enterprise feedback, employee engagement, market research and voice of customer surveys to meet the varying needs of an organization.

Key benefits of using Key Survey

● Key Survey is available to users via three different delivery models that include shared platform SaaS, hybrid cloud server SaaS and on premise deployment.

● The product offers an offline technology that allows users to control and access multiple questionnaires through mobile devices even in zones where there is no internet.

● Key Survey allows users to manage approval process, workflow sequences and interaction between various stakeholders with the help of a built-in functionality for workflow management.

● Visual presentation of surveys can be configured to match the user’s company branding requirements through customization of logos, colors and fonts.

● Key Survey helps in providing optimal user experience by offering ways to skip irrelevant questions thereby enhancing the overall survey response rate.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum
24/7 (Live rep)
Knowledge Base
Chat

Training options

In Person
Documentation
Not Offered
Live Online
Webinars
Videos

Key Survey pricing information

Value for money

4.4

/5

38

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Key Survey features

Functionality

4.5

/5

38
Total Features52 5 categories

Most valued features by users

Reporting/Analytics
API
Reporting & Statistics
Activity Dashboard
Third Party Integrations
Customizable Templates
Customizable Branding
Alerts/Notifications

Functionality contenders

Key Survey users reviews

Overall rating

4.6

/5

38

Positive reviews

97%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.27/10
Rating distribution

5

4

3

2

1

25

12

1

0

0

Pros
They are so accessible, and committed, it feels like a very small company that is just focused on you. We really like that aspect.

BV

Bill V.

Key Survey is one of the easiest survey tools we have ever used - easy to both learn and navigate and easy for our customers to respond to. The best part is that their customer service is amazing.

LH

Lara H.

Fairly easy to set up, customer support is amazing, right there if you have a question, no waiting. Also, has the ability to do a wide variety of question types that the free versions do not have.

TH

Tyler H.

Cons
There is no way to setup multiple daily reminders after a deadline is missed. I'd like to see the surveys combined with flowcharting, particularly escalation to the manager of the late survey.

BB

Brett B.

Not as many question-type options as other platforms (i.e., ranking drag and drop), and the designs can use some updating.

PC

Phil C.

It has a lot of capabilities and if you aren't constantly pushing the boundaries of what you know you could miss some of what is offered.

BM

BENJAMIN M.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

A surprisingly comprehensive and affordable system with a small company feel

Reviewed 7 years ago

Key Survey is as easy to use as a free on-line system, but is packed with tons of power when you need it. The paradigm is easy to work with, and has intuitive aspects that make it fast to work with. This has been very important for those times when we are developing all day, because repetition is minimized - boosting our productivity. Tech support is right there. I felt like I needed some telephone...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great value for the money

Reviewed 5 years ago
Pros

Value for the money (other comparable software cost a lot more), great support, does everything we want.

Cons

Poor layout/design management, many features can only be amended using CSS (i.e. some CSS knowledge required instead just having WYSIWYG), managing background data can be clunky (e.g. there is no easy way to update or delete data in bulk). Database can be very slow if you have a lot of records.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Overall feature rich software compared to competitors

Reviewed 5 years ago
Pros

Features, specifically conditional/decision based survey. We've looked at many survey options, and there are many that are cheaper - however what you get that is unique to Key Survey is conditional surveys. Essentially, if they answered X to this questions, then show them this question, but if they answered Y, show them this other questions. This is a unique feature to KeySurvey.

Cons

The price for Keysurvey is higher than the competitors, however if you want the conditional/decision based survey, then Keysurvey is a must.

Vendor response

Thanks for the feedback, Mat! It¿s great to see that the application meets your functionality requirements. I¿m reaching out to your account manager to see if we can identify some areas where you can get even more value for your investment.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

The Best Survey Tool I've Ever Used

Reviewed 5 years ago

The functionality and flexibility of the system is by far the most valuable and attractive parts of the software.

Pros

The features and functionality are by far the best in class. No other tool out there compares to this one. It is bar none the best survey software tool available in the market.

Cons

The support is mainly online and my preference is for phone support. With that said, they will get on the phone with you but it sometimes can be like pulling teeth. Their online support is always responsive which is nice. I would prefer to talk with someone vs type to someone.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Love Key Survey!

Reviewed 5 years ago

I understand my customers' experiences better, and can work on internal training when needed.

Pros

Easy to navigate, easy to create new surveys and reports, and the help nd training offered are awesome.

Cons

No cons were added to this review

Key Survey FAQs and common questions

Key Survey has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available


Key Survey has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Key Survey supports the following languages:
English


Key Survey supports the following devices:
Android, iPad, iPhone


Yes, Key Survey has an API available for use.


Key Survey integrates with the following applications:
SAP BusinessObjects, Cognos


Key Survey offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat

Common Key Survey comparisons

Key Survey logoSnap Survey Software logo
Key SurveyvsSnap Survey Software

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