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Key Survey

4.6
(39)

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Cloud based and on premise survey software

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(4)

Key Survey Pricing, Features, Reviews and Alternatives

Key Survey FAQs

Q. What type of pricing plans does Key Survey offer?

Key Survey has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available

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Q. Who are the typical users of Key Survey?

Key Survey has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does Key Survey support?

Key Survey supports the following languages:
English

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Q. Does Key Survey support mobile devices?

Key Survey supports the following devices:
Android, iPad, iPhone

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Q. Does Key Survey offer an API?

Yes, Key Survey has an API available for use.

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Q. What other apps does Key Survey integrate with?

Key Survey integrates with the following applications:
SAP BusinessObjects Business Intelligence, IBM Cognos Analytics

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Q. What level of support does Key Survey offer?

Key Survey offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat

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Key Survey product overview

What is Key Survey?

Key Survey is a survey management solution offered by WorldAPP to handle the requirements of medium to large sized organizations. The product offers an extensive feature set that allows users to create, manage and analyze survey data and increase survey completion rates by intelligently guiding the respondents. Users can get multiple survey solutions that include enterprise feedback, employee engagement, market research and voice of customer surveys to meet the varying needs of an organization.

Key benefits of using Key Survey

? Key Survey is available to users via three different delivery models that include shared platform SaaS, hybrid cloud server SaaS and on premise deployment.

? The product offers an offline technology that allows users to control and access multiple questionnaires through mobile devices even in zones where there is no internet.

? Key Survey allows users to manage approval process, workflow sequences and interaction between various stakeholders with the help of a built-in functionality for workflow management.

? Visual presentation of surveys can be configured to match the user’s company branding requirements through customization of logos, colors and fonts.

? Key Survey helps in providing optimal user experience by offering ways to skip irrelevant questions thereby enhancing the overall survey response rate.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum
24/7 (Live rep)
Knowledge Base
Chat

Training options

In Person
Documentation
Live Online
Webinars
Videos

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Ease of use
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Customer support
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Key Survey pricing information

Value for money

4.4

/5

39

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Key Survey features

Functionality

4.6

/5

39

Total features

52

5 categories

Most valued features by users

Reporting/Analytics
API
Reporting & Statistics
Activity Dashboard
Third Party Integrations
Customizable Branding
Customizable Templates
Alerts/Notifications

Functionality contenders

Key Survey users reviews

Overall Rating

4.6

/5

39

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.25/10
Rating distribution

5

4

3

2

1

26

12

1

0

0

Pros
Fairly easy to set up, customer support is amazing, right there if you have a question, no waiting. Also, has the ability to do a wide variety of question types that the free versions do not have.
Key Survey is one of the easiest survey tools we have ever used - easy to both learn and navigate and easy for our customers to respond to. The best part is that their customer service is amazing.
They are so accessible, and committed, it feels like a very small company that is just focused on you. We really like that aspect.
Cons
There are no aspects or features that I have encountered which were difficult to use.
There is no way to setup multiple daily reminders after a deadline is missed. I'd like to see the surveys combined with flowcharting, particularly escalation to the manager of the late survey.
Not as many question-type options as other platforms (i.e., ranking drag and drop), and the designs can use some updating.

Overall rating contenders

AR
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Verified reviewer

Management Consulting, 201-500 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Enhanced survey tool for more accurate data collection

Reviewed 3 months ago

With Key Survey, I am able to design relevant and professional surveys to gather feedback from my key stakeholders, customers, workers. The data can be cleverly analyzed to determine trends or perform predictive analyses on the market.

Pros

The most impactful feature in Key Survey is that it is well designed, simple to use, interactive and fully customizable. The Survey Questions can be re-routed based on a specific response by the person completing the survey. This relieves frustration as the User won't need to keep clicking "Not applicable". It is quite intuitive and has the capability of collating more specific and accurate data.

Cons

There are no aspects or features that I have encountered which were difficult to use. I personally think that the price point is aligned with its competitors - however, my I.T. team thinks that it is overpriced.

BV
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Bill V.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A surprisingly comprehensive and affordable system with a small company feel

Reviewed 8 years ago

Key Survey is as easy to use as a free on-line system, but is packed with tons of power when you need it. The paradigm is easy to work with, and has intuitive aspects that make it fast to work with. This has been very important for those times when we are developing all day, because repetition is minimized - boosting our productivity. Tech support is right there. I felt like I needed some telephone...

Pros

No pros were added to this review

Cons

No cons were added to this review

MP
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Mat P.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Overall feature rich software compared to competitors

Reviewed 6 years ago
Pros

Features, specifically conditional/decision based survey. We've looked at many survey options, and there are many that are cheaper - however what you get that is unique to Key Survey is conditional surveys. Essentially, if they answered X to this questions, then show them this question, but if they answered Y, show them this other questions. This is a unique feature to KeySurvey.

Cons

The price for Keysurvey is higher than the competitors, however if you want the conditional/decision based survey, then Keysurvey is a must.

Vendor response

Thanks for the feedback, Mat! It¿s great to see that the application meets your functionality requirements. I¿m reaching out to your account manager to see if we can identify some areas where you can get even more value for your investment.

SL
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Saul L.

5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great value for the money

Reviewed 6 years ago
Pros

Value for the money (other comparable software cost a lot more), great support, does everything we want.

Cons

Poor layout/design management, many features can only be amended using CSS (i.e. some CSS knowledge required instead just having WYSIWYG), managing background data can be clunky (e.g. there is no easy way to update or delete data in bulk). Database can be very slow if you have a lot of records.

TT
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Travis T.

Investment Management, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The Best Survey Tool I've Ever Used

Reviewed 6 years ago

The functionality and flexibility of the system is by far the most valuable and attractive parts of the software.

Pros

The features and functionality are by far the best in class. No other tool out there compares to this one. It is bar none the best survey software tool available in the market.

Cons

The support is mainly online and my preference is for phone support. With that said, they will get on the phone with you but it sometimes can be like pulling teeth. Their online support is always responsive which is nice. I would prefer to talk with someone vs type to someone.

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