Key Survey is a survey management solution offered by WorldAPP to handle the requirements of medium to large sized organizations. The product offers an extensive feature set that allows users to create, manage and analyze survey data and increase survey completion rates by intelligently guiding the respondents. Users can get multiple survey solutions that include enterprise feedback, employee engagement, market research and voice of customer surveys to meet the varying needs of an organization.
Key Survey offers a contact manager which acts as a centralized repository by combining a user database, address book and data storage in one place. It allows users to view and manage survey participants by grouping data as per participant type, region, purchase history or creating their own custom fields. Contact records from other databases such as PeopleSoft, Oracle and Salesforce.com can be synchronized through API integration thereby ensuring that the contact list is always up to date.
Task management functionality offered by Key Survey allows users to trigger new tasks or alerts on the basis of survey data submitted. It offers BI dashboards with in-memory processing feature that can process huge data and display information which is relevant to multiple stakeholders across the organization. The product can integrate with other BI applications such as Business Objects, Cognos and Hyperion.
With Key Survey, users can maintain the sensitivity of data by defining user access levels and assigning permissions. The administrator account has the capability to control the settings of all the applications and give permissions such as delete, edit, launch etc. on the need basis to individuals or groups. The product is used by various industries that include banking, computer & technology, education, government, retail, healthcare and so on. Some of the key clients are Sony, Deloitte, Aetna, Intel, IBM and Deutsche Bank.