Key Survey Reviews

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Value for the money (other comparable software cost a lot more), great support, does everything we want.

Poor layout/design management, many features can only be amended using CSS (i.e. some CSS knowledge required instead just having WYSIWYG), managing background data can be clunky (e.g. there is no easy way to update or delete data in bulk). Database can be very slow if you have a lot of records.

Features, specifically conditional/decision based survey. We've looked at many survey options, and there are many that are cheaper - however what you get that is unique to Key Survey is conditional surveys. Essentially, if they answered X to this questions, then show them this question, but if they answered Y, show them this other questions. This is a unique feature to KeySurvey.

The price for Keysurvey is higher than the competitors, however if you want the conditional/decision based survey, then Keysurvey is a must.

Thanks for the feedback, Mat! It¿s great to see that the application meets your functionality requirements. I¿m reaching out to your account manager to see if we can identify some areas where you can get even more value for your investment.

The features and functionality are by far the best in class. No other tool out there compares to this one. It is bar none the best survey software tool available in the market.

The support is mainly online and my preference is for phone support. With that said, they will get on the phone with you but it sometimes can be like pulling teeth. Their online support is always responsive which is nice. I would prefer to talk with someone vs type to someone.

Easy to navigate, easy to create new surveys and reports, and the help nd training offered are awesome.

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Easy to use, even for staff that's not too IT driven. Love the reports and how much customization you can do. Not only we use it for surveys but we create forms (jobs applications, questionnaires, sweepstakes, etc). Love how it gives you all the tools you need to publish in our site. The best is the customer support online, we've been using KeySurvey for over 4yrs and I have never had to call, all questions were fully answered via chat.

While the tech support service is great, you can easily tell when they have a new staff member. For the most part they will be unable to help. When we see that problem we close the window and try again and always gets the needed help. But honestly this an extremely small inconvenience for the most part this system is amazing.

Fairly easy to set up, customer support is amazing, right there if you have a question, no waiting. Also, has the ability to do a wide variety of question types that the free versions do not have.

Designing custom themes and colors can be a bit challenging; however, some of the templates that have been created help.

Simple and effective. It is very well laid out and attractive to the user. Many software tools end up looking like XL spread sheets, that is not the case here.

getting over the first time usage, then its fine. When you first start it is a little confusing but the online support is really great

There are far more possibilities to customise actions and responses than with other products. It makes the software really versatile, and it's easy to integrate. The support is excellent.

There is still room for improvement, in particular around the layout options of the pre-defined layout. Very little customisation is available with regards to laying out the questions in a specific way. Using the non pre-defined layout is very fiddly, and so it can make life difficult. The software is still very expensive.

Reliable Rarely unavailable Clear, intuitive site Always Improving Many, many reporting choices Live Chat for immediate support

There is no way to setup multiple daily reminders after a deadline is missed. I'd like to see the surveys combined with flowcharting, particularly escalation to the manager of the late survey.

Very rigorous logic and an easy editing interface. The launch feature also makes it easy to track completion and progress.

Not as many question-type options as other platforms (i.e., ranking drag and drop), and the designs can use some updating.

It is easy to use. I'm a big fan of the show/hide feature. I also like the branching options. The reporting tool is great as well.

I've used other survey tools that have more bells and whistles and more layouts, but I've also never had a need for those.

The platform is easy to use and doesn't take long to learn. Efficiency is key and the more intuitive a product is the more likely we are to use it.

It can take a bit of effort at times to figure out the best way to do things within the software. It has a lot of capabilities and if you aren't constantly pushing the boundaries of what you know you could miss some of what is offered.

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Ease of use, unlimited surveys. I am able to create the necessary scales and skip patterns to customize my surveys.

Limited in some of the graphing capabilities, but this is made up with the ease of exporting the data to excel and SPSS

Ease of use, the survey platform has definitely improved over the years since I started using it. Easy to change question types.

Altering the look and feel seems limited. I felt like I could only easily add a logo but there was not much I could alter throughout the survey.

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ease of use and support if needed. the requirement that my answer is 100 words is really annoying to be honest.

there is nothing is dislike about the software and yet the requirement to make us use 100 characters

Feature rich service with most of the bells and whistles you hope for in a survey solution and intuitive .

Can be pricey as compared to the lower level solutions. Also, not as many off the shelf integrations.