We were looking for an affiliate tracking software to integrate into our ecommerce site. As we use a bigcommerce platform, Leaddyno was suggested and we decided to take the plunge despite not knowing much about it. It has been a great move! Easy to integrate into our ecommerce, full tracking of sales and commissions, and our affiliates love how they can view all their sales and commissions online easily and quickly. With the Leaddyno's affiliate referral system we have even managed to pick up a couple of new customers who are also affiliates with the automated emails. Customer support has also been very efficient and helpful and rectifies any issues in real time which is a real comfort. There is definitely more potential here to expand our business buy using Leaddyno, so thank you for creating this system!
Pros
- Easy to install
- Easy to use
- Fully transparent commission system
- Lead manager accrues commissions without the use of a coupon code or affiliate link.
- Simple to pay out commissions
- Has multilevel commission structures
- Product specific affiliate commissions
Cons
- Product specific commission rules would be helpful.
Rating breakdown
Overall, I like LeadDyno. It’s very straight forward when it comes to the approval process and creating the form. There are a few things I wish could have been customized more than the software allowed, but it is overall a very pleasant software to use. Very easy to learn and navigate if you haven’t used an influencer program before.
Pros
I really loved how nice the initial form looked once customized and integrated on our website. I was very clean and straightforward. I also liked the interface that the influencers see when they log in, it makes it very easy for them to track their codes and earnings.
Cons
I didn’t like that there was no way to customize the automatic payment method. My team had previously set our payouts to only occur when the influencer had earned a certain amount of money, but LeadDyno only goes off time increments. Additionally, I felt like I could never get the integration with our other softwares set up the way they were using our previous program. For example, I had to manually create all influencer codes on our website backend instead of LeadDyno making them.
Rating breakdown
Likelihood to recommend: 8/10
Besides having a great platform and an amazing price, the team at LeadDyno is super responsive. I was able to speak with a specialist who was assigned to me. He was knowledgeable and helpful. My tam met with hi twice while we were trying to get familiar with set up and function. I was also very very happy with the help chat module that is available. It mad it easy to quickly get help while working in the program. This allowed me to implement and test quickly without hours or days of delay.
Pros
LeadDyno is a great value and provides a lot of functionality for an amazing price. I am also relieved at how accurate and easy to follow the documentation and help articles are.
Cons
I am still working my way around the platform. So far I am impressed by it.
So glad you have been happy with our platform, documentation, and customer service. We appreciate your business.
Rating breakdown
Likelihood to recommend: 10/10
I am looking for an affiliate tracking software and someone suggested LeadDyno as an alternative to Ambassador. I asked for a comparison, and their answer was "We're cheaper and have customer support :)". A bit on the nose, but it fell apart after that! The rep didn't know anything about Ambassador and just sent me to a feature video. Then he started attacking them over and over again, even though he admitted he knew NOTHING about their product I suggested that attacking them wasn't going to get the sale and I just wanted a feature comparison chart. Now they are human and obviously had little sales training, so as a business owner, I thought it would be best if I let their Sales Director know. Here is where the one star comes in. His reaction was "Thanks Jeremy. If you have specific questions about LeadDyno please let me know." and "Sorry I don't have a chart handy for him to use, so that'd be my fault.". That was it! If my sales reps did this, I would be calling the client immediately to talk in person, thanking them for letting me know about needing to train my team more, and doing everything in my power to make sure this didn't blow up. I looked back at what I wrote to both of them and I was trying to calm THEM down. Then their CEO responded with several sentences giving excuses of why he thought the customer service was OK. Despite 4 emails, no one said "I'm sorry you had a bad customer experience", only blaming bad customers, high volume chats, with defensive posture and passive aggressive comments. They actually went so far as stating that they thought the customer service was fine!! I feel sad for the sales rep as it is obvious that the problem comes directly from the Co-owners.
Unfortunately Jeremy verbally attacked a hardworking member of our support team right out of the gates on Live Chat.
****
Jeremy: I recommend your team put together a features comparison page :)
Our Chat Agent: Thanks for the feedback.
Jeremy: No problem. I have done that to my competitors as well, so I know you just feel great about your product :)
Our Chat Agent: We created LeadDyno because we tried them all ourselves and weren't happy. We were looking for an affiliate program for our sister company
Jeremy: Dude you are so defensive!!
****
Jeremy then wrote to me advising that I "immediately fire our support agent."
Our Agent has been with us for over a year. He's outstanding. And it's not his fault he doesn't have a competitor comparison page.
First, unlike Jeremy, we do not obsess over our competitors. We focus on making our product as good as it can be, based on the feedback we get from our own customers.
In my 10+ years as a software entrepreneur, I've learned it's better to focus on making your own product better rather than obsessing over what competitors are doing.
****
So, when I refused to fire our Agent:
"Thanks Jeremy. If you have specific questions about LeadDyno please let me know."
Jeremy then wrote to me:
"The fact that you weren't willing to take responsibility for your team member's reaction shows that you need to seriously adjust how you do your training."
However I had taken full responsibility for the conversation previously, when I wrote that it was my fault he didn't have a comparison page handy.
****
Our CEO then wrote directly to Jeremy in an attempt to calm him down:
"Hi Jeremy,
Thanks for your feedback. We are constantly reviewing and rebalancing our sales messages, taking into account both effectiveness as well as the opportunity cost of dealing with “high maintenance” customers who, too often, end up consuming quite a few sales and support resources without generating enough corresponding revenue. You would not believe some of the people that our sales team ends up dealing with, particularly via the online chat channel. This ends up, of course, short changing our “good” customers, with slower response times and a noisier support environment, something we wish very much to minimize, to keep our support at a very high level.
Looking at the original chat, I see a sequence that, in my mind, reasonably balances these competing desires given the information our sales person had available to them, but we will review this sequence, in particular, in our next sales meeting.
Thank you for considering LeadDyno,
Carson"
****
To which Jeremy replied:
"Wow, all you had to say is "I'm sorry", but instead you too are on the defensive, giving me excuses and defending him instead of a simple "thanks for the feedback, we will work on it." Your company has just earned a 1 star review as obviously both you and Brett are the cause of the poor sales training.
Jeremy"
****
Carson then replied:
"You seem upset, Jeremy. Have we done anything to upset you?
Thank you again for considering LeadDyno.
Regards,
Carson"
We never heard back from Jeremy. He just went ahead and left this 1-star review.
Rating breakdown
Pros
Integration with Clickfunnels and Stripe is really easy. Paypal has been a little more of a struggle but I think that's probably more Paypal's fault then LeadDyno.
Cons
They recently fixed the thing I liked least about it - before you could basically only have your affiliates promote one link at a time. There were ways to workaround it, but it wasn't as convenient or intuitive. They recently changed this though which is great!
Thanks so much for your feedback. Glad you like the new landing page feature. The Paypal issues are sometimes out of our hands but definitely will keep checking to see how we can improve and reduce potential issues. Thanks again for your business.
Rating breakdown
Likelihood to recommend: 10/10
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