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Mailchimp vs EngageBay CRM Comparison

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Overview

Category Leaders

Mailchimp is a marketing automation platform that allows users to create, send & analyze email & ad campaigns, with email...

Category Leaders

EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

13

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

14.99

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

10K

5.6K

1.1K

174

87

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.7

782

5

4

3

2

1

540

220

20

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

I've had a very positive experience. The help desk was able to respond to some of my questions pretty quickly, I like the functionality and my emails look good.
Mailchimp is very great software. I like how it's easy to interface, and how you can clean the data.
I like how Mailchimp keeps track of my audience and helps me categorize them for different types of emails. I also like being able to create appealing and interactive emails for my viewers.

Pros

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.

Cons

I have had instances where the emails sometimes end up in the spam folder or promotions folder, which can be annoying and needs to be figured out.
Mailchimp is used by many which means that spam filters are more likely to tag your emails as spam. I did not have any other problems with Mailchimp.
For a company that's been around as long as Mailchimp has, it's crazy to me how bad the UX/UI is. It's just hard to use so much of the time.

Cons

Some missing features such as missing Google Meet, and location in calendar event.
Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics.
Landing page templates are very limited at the moment.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review11 days ago

Key features

  • Total features160
  • A/B Testing
  • AI/Machine Learning
  • API
  • Abandoned Cart Saver
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Audience Targeting
  • Auto Update
  • Automated Publishing
  • Automated Responses
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Autoresponders
  • Availability Management
  • Batch Processing
  • Behavior Analytics
  • Behavior Tracking
  • Behavioral Analytics
  • Behavioral Targeting
  • Brand Guidelines
  • CAN-SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Personalization
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Campaign Specific Signature
  • Campaign Tracking
  • Canned Responses
  • Channel Management
  • Churn Management
  • Click Tracking
  • Client Database
  • Client Management
  • Client Tracking
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Analytics
  • Content Creation
  • Content Delivery
  • Content Library
  • Content Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Journey Mapping
  • Customer Management
  • Customer Profiles
  • Customer Segmentation
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Synchronization
  • Deal Management
  • Design Management
  • Digital Asset Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For AEC Industry
  • For Insurance Industry
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Form Builder
  • Gamification
  • Geolocation
  • Geotargeting
  • Goal Management
  • Goal Setting/Tracking
  • Group Scheduling
  • Help Desk Management
  • IT Asset Management
  • Image Library
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Internal Chat Integration
  • Keyword Filtering
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Leaderboards
  • List Management
  • Live Chat
  • Location Tracking
  • Macros/Templated Responses
  • Mailing List Management
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Optimization
  • Mobile Retargeting
  • Mobile Survey
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multiple Site Management
  • Multiple User Accounts
  • Multivariate Testing
  • Notification Scheduling
  • Offline Form
  • Offline Response Collection
  • Onboarding
  • Online Booking
  • Online Forms
  • Online Store Builder
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Post Scheduling
  • Power Dialer
  • Pre-built Templates
  • Predictive Analytics
  • Proactive Chat
  • Progress Tracking
  • Progressive Dialer
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Question Branching
  • Question Library
  • Question Piping
  • Queue Management
  • Quotes/Estimates
  • ROI Tracking
  • Randomization
  • Real Time Editing
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Real-time Scheduling
  • Recommendations
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Response Quotas
  • Response Validation
  • Responsive Web Design
  • Routing
  • SEO Management
  • Sales Activity Management
  • Sales Analytics
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Trend Analysis
  • Scheduled Messaging
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Shared Inboxes
  • Signature Creation
  • Signature Management
  • Signature Templates
  • Simple Mail Transfer Protocol (SMTP)
  • Site Intercept Survey
  • Site Search Tracking
  • Skip Logic
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Media Retargeting
  • Social Promotion
  • Source Tracking
  • Spam Blocker
  • Subscription Management
  • Support Audio/Images/Video
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Builder
  • Target Account Identification
  • Task Editing
  • Task Import
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management
  • Template Management
  • Territory Management
  • Third-Party Integrations
  • Time on Site Tracking
  • To-Do List
  • Transcripts/Chat History
  • Transfers/Routing
  • URL Customization
  • Unsubscribe Database
  • Usage Tracking/Analytics
  • User Interaction Tracking
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Web Notifications
  • Website Analytics
  • Website Integration
  • Website Personalization
  • Website Publishing Options
  • Website Visitor Tracking
  • Whitelisting/Blacklisting
  • Win/Loss Analysis
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management
  • Total features228
  • A/B Testing
  • AI/Machine Learning
  • API
  • Abandoned Cart Saver
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Audience Targeting
  • Auto Update
  • Automated Publishing
  • Automated Responses
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Autoresponders
  • Availability Management
  • Batch Processing
  • Behavior Analytics
  • Behavior Tracking
  • Behavioral Analytics
  • Behavioral Targeting
  • Brand Guidelines
  • CAN-SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Personalization
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Campaign Specific Signature
  • Campaign Tracking
  • Canned Responses
  • Channel Management
  • Churn Management
  • Click Tracking
  • Client Database
  • Client Management
  • Client Tracking
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Analytics
  • Content Creation
  • Content Delivery
  • Content Library
  • Content Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Journey Mapping
  • Customer Management
  • Customer Profiles
  • Customer Segmentation
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Synchronization
  • Deal Management
  • Design Management
  • Digital Asset Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For AEC Industry
  • For Insurance Industry
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Form Builder
  • Gamification
  • Geolocation
  • Geotargeting
  • Goal Management
  • Goal Setting/Tracking
  • Group Scheduling
  • Help Desk Management
  • IT Asset Management
  • Image Library
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Internal Chat Integration
  • Keyword Filtering
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Leaderboards
  • List Management
  • Live Chat
  • Location Tracking
  • Macros/Templated Responses
  • Mailing List Management
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Optimization
  • Mobile Retargeting
  • Mobile Survey
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multiple Site Management
  • Multiple User Accounts
  • Multivariate Testing
  • Notification Scheduling
  • Offline Form
  • Offline Response Collection
  • Onboarding
  • Online Booking
  • Online Forms
  • Online Store Builder
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Post Scheduling
  • Power Dialer
  • Pre-built Templates
  • Predictive Analytics
  • Proactive Chat
  • Progress Tracking
  • Progressive Dialer
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Question Branching
  • Question Library
  • Question Piping
  • Queue Management
  • Quotes/Estimates
  • ROI Tracking
  • Randomization
  • Real Time Editing
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Real-time Scheduling
  • Recommendations
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Response Quotas
  • Response Validation
  • Responsive Web Design
  • Routing
  • SEO Management
  • Sales Activity Management
  • Sales Analytics
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Trend Analysis
  • Scheduled Messaging
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Shared Inboxes
  • Signature Creation
  • Signature Management
  • Signature Templates
  • Simple Mail Transfer Protocol (SMTP)
  • Site Intercept Survey
  • Site Search Tracking
  • Skip Logic
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Media Retargeting
  • Social Promotion
  • Source Tracking
  • Spam Blocker
  • Subscription Management
  • Support Audio/Images/Video
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Builder
  • Target Account Identification
  • Task Editing
  • Task Import
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management
  • Template Management
  • Territory Management
  • Third-Party Integrations
  • Time on Site Tracking
  • To-Do List
  • Transcripts/Chat History
  • Transfers/Routing
  • URL Customization
  • Unsubscribe Database
  • Usage Tracking/Analytics
  • User Interaction Tracking
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Web Notifications
  • Website Analytics
  • Website Integration
  • Website Personalization
  • Website Publishing Options
  • Website Visitor Tracking
  • Whitelisting/Blacklisting
  • Win/Loss Analysis
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations2012
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations43
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier

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User reviews that mention these apps

IO
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Ines O.

Information Technology and Services, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Mailchimp logo

Mailchimp

Good experience

Reviewed 8 years ago

We have been using Mailchimp for some time now as we see it as a very simple user-friendly tool for our marketing campaigns. The only thing missing for us is a better integration with our CRM system.

Pros

User friendly

Cons

CRM integration

RW
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Rick W.

Telecommunications, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Mailchimp logo

Mailchimp

Solid, Consistent Product

Reviewed 2 years ago

It's been pretty easy to use for our MKTG team and myself. Good option and the aesthetics of the content we send out are always solid

Pros

The data is easy to see and understand. The ability to go in and and adjust, edit campaigns is quick and easy

Cons

More on the CRM we use side of things - but the integration to our CRM is not available on the tier CRM we use. I will be looking more into MailChimp's own CRM at some point

MP
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Michelle P.

Entertainment, 501-1,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Mailchimp logo

Mailchimp

Gets the job done. There are others doing the same for less now though.

Reviewed 6 years ago

Great tool, expensive, but worth it. May explore some cheaper options soon.

Pros

It does everything you may want out of a campaign tool. Easy to setup, modify, templatize ccampaigns etc..

Cons

It didnt integrate the particular CRm that we had been using, but probably on our end, as its a smaller CRM.

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Verified reviewer

Management Consulting, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Mailchimp logo

Mailchimp

Great tool. Does exactly what it promises

Reviewed 2 years ago

Great for collecting survey or lead info, managing the contact list, and sending campaign marketing out

Pros

Very user friendly and intuitive. Quick to set up and use

Cons

Doesn't give me a full CRM option, so I still need to integrate to a separate CRM to do what I need

VC
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Virginia C.

Staffing and Recruiting, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Mailchimp logo

Mailchimp

Robust email marketing software

Reviewed 2 years ago
Pros

The platform is very flexible, we love how easy it is to automate email campaigns. Great analytics.

Cons

I think this is not a CRM solution, but a great email mkt tool to integrate with Salesforce and other robust CRM platforms.

AvatarImg

Verified reviewer

Real Estate, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Mailchimp logo

Mailchimp

Mailchimp is ideal for my marketing emails

Reviewed 5 years ago
Pros

I love that it is free for a certain amount of emails. It also has really great templates for my marketing emails and helps me with my subject line. The best part is that it tells me who has opened my emails and what they clicked on. This helps me be more effective in the future

Cons

Syncing with my Liondesk CRM would be useful

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Verified reviewer

Computer Software, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Mailchimp logo

Mailchimp

Great ease of use and easy to get started

Reviewed 2 years ago

Very positive

Pros

Usability, email templates, onboarding, Zapier integration

Cons

Pricing, limited integration with CRM tools we use

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Verified reviewer

E-Learning, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Mailchimp logo

Mailchimp

Basic email campaign tool

Reviewed 10 months ago
Pros

Mailchimp has quick & easy tools to get started with sending out newsletters and email marketing campaigns.

Cons

Mailchimp's CRM capabilities were limited compared to ConvertKit.

DY
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Dorothy Y.

Nonprofit Organization Management, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Mailchimp logo

Mailchimp

MailChimp for sure!

Reviewed 2 years ago

Great

Pros

Cost, speed, ease of use and accuracy.

Cons

Not able to export to LIttle Green Light CRM

LR
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Lubna R.

Investment Management, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Mailchimp logo

Mailchimp

Mailchimp Review

Reviewed 5 years ago

Reliable system. Emails go out relatively quickly.

Pros

It's relatively easy to attach items such as calendar invites, PDF attachments, links, images. Preview mode is accurate

Cons

We cannot link emails to our CRM. We would like to track readability, what was sent to each client and when. All to be linked on our CRM.

NK
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Ned K.

Hospital & Health Care, 51-200 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Mailchimp logo

Mailchimp

Mailchimp a great help for marketing emails

Reviewed 4 years ago

Mailchimp is a great tool for mass email campaigns. It provides great analytics and manages unsubscribers to maintain Canned Spam Act compliance. A great email tool.

Pros

I inherited a poor CRM system with a difficult email platform. We use Mailchimp to create, send and manage our email campaigns when possible. We like how it’s easy to create emails compared to our CRM’s email builder. We also like how it helps us manage unsubscribers.

Cons

Unfortunately, our current CRM does not allow us to integrate with Mailchimp. We are implementing anew CRM system, which has a robust email tool. Eventually, we will be switching from Mailchimp.

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Verified reviewer

Education Management, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Mailchimp logo

Mailchimp

Reliable and Consistent Email Marketing

Reviewed 2 years ago
Pros

I'm always a fan of when a software product focuses on doing what they do and doing it well. Mailchimp is a clear example of that. They have remained a consistently strong player in the email marketing space, providing intuitive and easy-to-use software for helping businesses of all sizes and industries with their email marketing goals.

Cons

I have found that the strength of Mailchimps integration with CRM platforms varies from platform to platform, so I would encourage users to test-drive it with their unique CRM instance.

FS
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Fernando S.

Real Estate, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Mailchimp logo

Mailchimp

World's best known email marketing tool, but

Reviewed 10 months ago

Is a good tool, but we moved to ActiveCampaign because of Mailchimp's CRM is not a CRM and we needed it

Pros

Very easy to use and a company with many years of experience

Cons

Pricing and some SPAM problems with a list that has more than 20,000 contacts

MB
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Matthew B M.

E-Learning, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Mailchimp logo

Mailchimp

Best e)mail marketing tool

Reviewed a year ago

Avec ses fonctionnalités de création de campagnes, de segmentation d'audience et de suivi des performances, Mailchimp offre une solution puissante pour les professionnels du marketing. De plus, sa large gamme de modèles prédéfinis facilite la création d'e-mails attrayants et engageants.

Pros

Son outils de compagne d'email et gestion des e-mails

Cons

et outil de CRM gestion de clientèles, je préfère autre outlis

Showing original review in French. See translation

ES
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Erica S.

Health, Wellness and Fitness, 1-10 employees

Used monthly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Mailchimp

Mailchimp an inexpensive CRM

Reviewed 8 months ago
Pros

It stores emails and other data for sending out bulk emails.

Cons

It doesn’t really have a lot of more advanced crm features.

JS
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Jonathan S.

Education Management, 51-200 employees

Used monthly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Mailchimp

Great for email campaigns large or small

Reviewed 5 years ago

Awesome customer service if you have any issues with your list (ie. bounce rates) or campaigns.

Pros

Ease of putting together campaigns, either using the pre-designed templates or raw HTML templates. Also keeps the formatting adhering to anti spam laws

Cons

Limited integration with CRM and Automation platforms, or a hassle to setup

JK
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Jason K.

Nonprofit Organization Management, 51-200 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Mailchimp

Great Product

Reviewed 2 years ago
Pros

the ease of use, and scheduling of mass emails we could send out.

Cons

I didn't like that it didn't link to our CRM Ministry Platform.

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Raymond O.

Marketing and Advertising, 11-50 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Mailchimp

Mailchip review

Reviewed 2 years ago

I have used mailchip to solve my companies email marketing problem. And automated mails has helped me save time and increased my profit in the last 8 months.

Pros

CRM features and professional landing page template.

Cons

Non. But mailchip pricing is a little over board compared to other email marketing software.

SJ
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Shakira J.

Financial Services, 10,001+ employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Mailchimp

Mailchimp: Is it worth it?

Reviewed 4 years ago

Although Mailchimp act as a all in one marketing tool/software for businesses, to me, its disadvantages overshadows its advantages. It is very easy for the software to affect deliverability, promoting spam.

Pros

This newsletter tool/software does have a pay to go pricing plan and free trial. You can establish healthy customer management and campaigns.

Cons

The software’s pricing is very expensive. It does not act as a CRM.

BT
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Bhushan T.

Chemicals, 51-200 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Mailchimp

Good For Start up and Individuals

Reviewed 2 years ago

Its a good CRM and email marketing tool, can use free trial as well

Pros

Email marketing set up and CRM management

Cons

Contact list management and html template customization not that much user friendly

LP
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Luis P.

Real Estate, self-employed

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Mailchimp

An ok product

Reviewed a year ago

i used it for 6 months but like i said it did not work for me

Pros

sends email compaign, and organizes similier to crm

Cons

too simple and not enough options for it

LF
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LeShawnda F.

E-Learning, 1-10 employees

Used monthly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Mailchimp

Great for starting out

Reviewed 3 years ago

Mail chimp is good foe email marketing and list building. Some of the automations don’t work as well as other Clem’s but if you’re just starting out its fine.

Pros

I like that it’s easy to use and import a list. It’s perfect for beginners.

Cons

It lacks essential crm features. It can use an upgrade for tags and segmentation.

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Verified reviewer

Hospital & Health Care, 1,001-5,000 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mailchimp

Mailchimp

Reviewed 5 years ago

Great free solution for CRM with small mailing lists.

Pros

It has a great free version that doesn't skimp on important features. If you have a small mailing list, this is perfect.

Cons

If you like the free version and your mailing list grows, be prepared to shell out for a subscription.

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Mario V.

Food & Beverages, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Mailchimp

Great

Reviewed 6 years ago
Pros

Mailchimp is a very good tool for CRM. It has all that you need to streamline your CRM processes and integrate it with the usual shops.

Cons

If your website is in PHP it integrates only through API that can be a bit difficult to implement

JR
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Johanna R.

Management Consulting, 1-10 employees

Used monthly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Mailchimp

Software im Wandel

Reviewed 2 years ago
Pros

Mailchimp ist in unser CRM-System Daylite integrierbar.

Cons

Es werden sehr viele Funktionen angeboten, welch über die Hauptnutzung des E-Mail-Marketing hinausgehen.

Showing original review in German. See translation

PP
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Pablo P.

Biotechnology, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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EngageBay CRM

a good solution for my small business

Reviewed 3 years ago
Pros

much better than Mailchimp! And at an affordable price.

Cons

I miss the option to create very long customer journeys

ME
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Mariano E.

Information Technology and Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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EngageBay CRM

Glad I found and chose Engagebay

Reviewed 3 years ago

We were using Mailchimp for a few years and paying quite a lot for the very simple use of sending mailings. We then discovered Engagebay and can now benefit of all these amazing features for a much cheaper price.

Pros

All in one solution. We can handle our email marketing, our sales and our support in the same tool, thus keeping all information fully centralized and attached to the client.

Cons

Misses a few improvements that will make navigation more comfortable, but so far experience has been great.

KR
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Kamran R.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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EngageBay CRM

Its really an alternative to HubSpot and Agile CR<

Reviewed 3 years ago

It has been a great experience and i onboarding is super easy.

Pros

Well I tried several CRMs which include ZOHO CRM PLUS, AGILE ENTERPRISE, and Hubspot for a while. Most CRMs have same functionalities but when it comes to pricing its way different. Engagebay has everything which Agile, ZOHO, Hubspot has but at a fraction of the cost. When you are running a digital business you probably have thousand of leads or contacts who you want to nurture and with limited...

Cons

Engagebay has give me unlimited storage of contacts and i can send 50,000 emails a month without connecting any other email app like sendgrid or mailchimp. Other thing is support, their 24 hours support is awesome and team is also cooperative as well

OK
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Onur Kutlu G.

Import and Export, 11-50 employees

Used daily for less than 6 months

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