Mailchimp vs FreshMail Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
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Reviews

Siobhan Ashmole

Verified Reviewer

Really gorgeous email marketing software

2018-04-06

Pros

If you're a design junkie and want really beautiful branded emails, ditch Mailchimp and get this.

Cons

Little bit pricey once you exceed the free plan, although in line with Mail chimp and other big names. Sometimes buggy and looses edits if your Internet connection is unstable and not much option to design offline.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
FreshMail Reviews
FreshMail
Email marketing solution
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Dale Gardner

Great User Interface, Not So Great Everything Else

2018-10-01

Due to the server issues, we did move on from Freshmail to Mailchimp, but I wouldn't say Freshmail is all that bad, they just need to do a little housekeeping, tidy up those servers and consider making English the first language of the business.

Pros

The thing that attracted me to Freshmail's email marketing platform was that, to me, it seemed to give more flexibility in terms of getting creative with the interface than other alternatives such as Mailchimp. The templates seem to have more personality and, design-wise allowed a greater level of creative freedom.

Cons

Here's the problem - I just don't think Freshmail has the cleanest servers. Unfortunately, we had issues with emails being marked as spam and had difficulties with the Freshmail customer service team in resolving this. Also, there were a few language barriers at times as they are based out of Poland and you'd find the software having random splashes of Polish now and then.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
FreshMail Reviews
FreshMail
Email marketing solution
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Mitchell Anton

Verified Reviewer

Very Happy to Reccomend

2017-01-24

Before that I used Mailchimp but I had some difficulties with them and decided to change systems.

Pros

The biggest advantage is FreshMail’s 24/7 support. At the very beginning, I had a few problems but they worked and helped me to solve them, also I got some important advice on how to avoid similar problems in the future. I appreciate the wide range of guides, blog posts, e-books and so on. I want to get the most out of my email campaigns and freshmail knows how to do it :)

Cons

I don’t know how to integrate some plugins with their system, there’s no simple way to do it or I just have to figure it out - anyway it’s not very intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10

Recommendations to others considering FreshMail

I would recommend Freshmail to other marketing professionals as a useful free and paid tool.

Source: GetApp
Helpful?   Yes   No
FreshMail Reviews
FreshMail
Email marketing solution
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Peter McCoy

Verified Reviewer

The best platform for sending personalised newsletters

2016-08-12

I’ve tested a few different vendors and after using Mailchimp for a long time I switched to Freshmail.

Pros

Freshmail Designer is what I like most. You can select templates or create your own from scratch and add whatever elements you want with one click. Everything looks really professional when you’re done. The other thing worth mentioning is automation with Google Analytics. It’s easy to send autoresponders to subscribers who complete goals that i set in google like “visit price page” and that person will get a message from me. Putting a small discount offer in that messages get really good results.

Cons

The integration with Google Analytics wasn’t easy for me but once I got the hang of it I could figure it out and set up new autoresponders with a few clicks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: GetApp
0 of 1 people found this review helpful
Helpful?   Yes   No
FreshMail Reviews
FreshMail
Email marketing solution
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Vito Kudel

Great support than I can count on day or night

2016-10-23

I moved to FreshMail after using Mailchimp for a bit.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
FreshMail Reviews
FreshMail
Email marketing solution
Read more