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Podium vs Swell Comparison (2026)
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Good recommendations?
Overview
Cloud-based AI platform for local and SMB businesses unifying text, phone, email, social, reviews, and payments in a single inbox.
Swell is the AI-powered patient experience agent for DSOs, MSOs, and PE-backed specialty groups. We unify reviews, patient surveys, employee feedback, and healthcare listings into one system that reads every signal, responds in your brand voice, surfaces what's working, and flags what's not — across
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
526
5
4
3
2
1
326
111
29
14
46
- Value for money
- Ease of use
- Features
- Customer support
66%
would recommend this app4.6
358
5
4
3
2
1
266
61
18
2
11
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this appPros
“The ability to have all customer records including messages and call records quickly accessible allows for better insight into the entire job lifecycle.”
LK
Larry K.
IT Manager
“Hassle free monthly data input - lots of metrics to look at, included most of my staff with their metric campaign”
SG
Stephen G.
General Manager
“Total Comfort is overall very pleased with Podium and the abilty to have our customers text us directly through our website.”
EB
Erika B.
Sales Administrative Assistant
Pros
“It really helps us keep up with patient experience and just how they feel about the practice.”
NG
Natalie G.
Practice Management
“Navigating through the site makes it so simple.”
SN
Summer N.
Practice Manager
“Swell also makes it easier for our patients to leave reviews that arent so technologically inclined by sending them a text with a link, they click it and it brings them right where they need to go to leave the review.”
HM
Holly M.
Operations Manager
Cons
“Email responses took weeks, and phone calls went unanswered entirely. When we requested to cancel our account, that request was ignored, and Podium continued charging us for six additional months after we tried to cancel.”
JO
Jim O.
CEO
“We ran into significant system downtime on multiple occasions, and each time, we couldn't get anyone from support to help us troubleshoot or resolve the issue in a reasonable timeframe.”
JO
Jim O.
CEO
“They refused to cancel our plan citing 4 year old contract for auto renewal signed by an employee no longer with the company and absolutely refused to do the right thing and terminate the contract.”
JT
Justin T.
COO
Cons
“Problem with mobile chat duplicating the test is on ongoing pain in the A$$. ”
DW
David W.
CEO
“We had an issue with posting reviews to our website using a widget they provided – it worked on the desktop but not on the mobile – and it was impossible to get help.”
SB
Scott B.
Marketing Director
“Constantly have to refresh to see new messages from customers/team. When you are typing, if someone sends you a message it will delete everything you typed.”
NJ
Nikki J.
Customer Service and Scheduling Supervisor
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review4 months ago
Key features
- Total features138
- 2-Way Messaging
- ACH Payment Processing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Automated Responses
- Automated Scheduling
- Autoresponders
- Batch Communications
- Before & After Pictures
- Billing & Invoicing
- CRM
- Call Recording
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Canned Responses
- Chat/Messaging
- Client Communications
- Client Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Compliance Management
- Consent Forms
- Consent Management
- Contact Database
- Contact Management
- Content Management
- Credit Card Processing
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Debit/Credit Card Processing
- Drag & Drop
- E-Prescribing
- E-Prescribing and Lab Orders
- EMR/EHR
- Electronic Payments
- Electronic Signature
- Email Management
- Email Reminders
- Engagement Tracking
- Feedback Management
- File Sharing
- For Medical Spas
- Forms Management
- Generative AI
- HIPAA Compliant
- In-Person Payments
- Inbox Management
- Interaction Tracking
- Inventory Management
- Invoice Management
- Lead Capture
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Qualification
- Live Chat
- Loyalty Management
- Loyalty Program
- MMS
- Marketing Automation
- Marketing Management
- Mass Texting
- Message Personalization
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Coupons
- Mobile Payments
- Monitoring
- Multi-Campaign
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Location
- Multiple Payment Options
- NPS Survey Structure
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Online Booking
- Online Payments
- PCI Compliance
- Partial Payments
- Patient Engagement
- Payment Fraud Prevention
- Payment Processing
- Performance Metrics
- Personalization
- Photo Management
- Point of Sale (POS)
- Practice Management
- Predictive Analytics
- Proactive Chat
- Promotions Management
- Quotes/Estimates
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Receipt Management
- Recurring/Subscription Billing
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Badge Management
- Review Monitoring
- Review Notification
- Review Request
- SEO Management
- SMS Messaging
- SMS Reminders
- Scheduled Messaging
- Search/Filter
- Sentiment Analysis
- Social Media Integration
- Social Media Monitoring
- Social Sharing
- Status Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third-Party Integrations
- Transaction History
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Video Support
- Visual Analytics
- Website Integration
- Workflow Automation
- Total features73
- 2-Way Messaging
- ACH Payment Processing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Automated Responses
- Automated Scheduling
- Autoresponders
- Batch Communications
- Before & After Pictures
- Billing & Invoicing
- CRM
- Call Recording
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Canned Responses
- Chat/Messaging
- Client Communications
- Client Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Compliance Management
- Consent Forms
- Consent Management
- Contact Database
- Contact Management
- Content Management
- Credit Card Processing
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Debit/Credit Card Processing
- Drag & Drop
- E-Prescribing
- E-Prescribing and Lab Orders
- EMR/EHR
- Electronic Payments
- Electronic Signature
- Email Management
- Email Reminders
- Engagement Tracking
- Feedback Management
- File Sharing
- For Medical Spas
- Forms Management
- Generative AI
- HIPAA Compliant
- In-Person Payments
- Inbox Management
- Interaction Tracking
- Inventory Management
- Invoice Management
- Lead Capture
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Qualification
- Live Chat
- Loyalty Management
- Loyalty Program
- MMS
- Marketing Automation
- Marketing Management
- Mass Texting
- Message Personalization
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Coupons
- Mobile Payments
- Monitoring
- Multi-Campaign
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Location
- Multiple Payment Options
- NPS Survey Structure
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Online Booking
- Online Payments
- PCI Compliance
- Partial Payments
- Patient Engagement
- Payment Fraud Prevention
- Payment Processing
- Performance Metrics
- Personalization
- Photo Management
- Point of Sale (POS)
- Practice Management
- Predictive Analytics
- Proactive Chat
- Promotions Management
- Quotes/Estimates
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Receipt Management
- Recurring/Subscription Billing
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Badge Management
- Review Monitoring
- Review Notification
- Review Request
- SEO Management
- SMS Messaging
- SMS Reminders
- Scheduled Messaging
- Search/Filter
- Sentiment Analysis
- Social Media Integration
- Social Media Monitoring
- Social Sharing
- Status Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third-Party Integrations
- Transaction History
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Video Support
- Visual Analytics
- Website Integration
- Workflow Automation
Integrations
- Total integrations8
- ABELDent
- AdvancedEHR
- Amazing Charts
- Briostack
- CCC ONE
- CGM eMDs
- CareStack
- ChartLogic EHR
- ChiroTouch
- ClearDent
- ClienTrax
- Cliniko
- CompanyCam
- Connect CRM
- Cornerstone Software
- Covetrus Avimark
- Curve Dental
- DentiMax
- Denticon
- Dentrix
- Dolphin Management
- DrChrono
- ECLIPSE
- Eaglesoft
- FareHarbor
- FieldEdge
- FreshBooks
- HVMS
- Housecall Pro
- HubSpot CRM
- Intergy
- IntraVet
- Jobber
- Kennel Connection
- MOGO
- MYOB Business
- Maxident
- MicroMD
- NexHealth
- NextGen Office
- OmniMD
- Open Dental
- Oracle Health Ambulatory Suite
- OrthoTrac a Sensei product
- PCC
- PatientNow
- Peek Pro
- Phoenix Ortho EHR
- PracticeWorks a Sensei product
- Praxis EMR
- Private Practice Software
- QFloors
- QuickBooks Online
- RxWorks
- SBI Software Greenhouse
- STORIS
- ServicePRO
- ServiceTitan
- Sightview
- Smartwaiver
- Tekmetric
- Wherewolf
- WinOMS a Sensei product
- XLDent
- Zapier
- athenaOne
- eClinicalWorks
- Total integrations61
- ABELDent
- AdvancedEHR
- Amazing Charts
- Briostack
- CCC ONE
- CGM eMDs
- CareStack
- ChartLogic EHR
- ChiroTouch
- ClearDent
- ClienTrax
- Cliniko
- CompanyCam
- Connect CRM
- Cornerstone Software
- Covetrus Avimark
- Curve Dental
- DentiMax
- Denticon
- Dentrix
- Dolphin Management
- DrChrono
- ECLIPSE
- Eaglesoft
- FareHarbor
- FieldEdge
- FreshBooks
- HVMS
- Housecall Pro
- HubSpot CRM
- Intergy
- IntraVet
- Jobber
- Kennel Connection
- MOGO
- MYOB Business
- Maxident
- MicroMD
- NexHealth
- NextGen Office
- OmniMD
- Open Dental
- Oracle Health Ambulatory Suite
- OrthoTrac a Sensei product
- PCC
- PatientNow
- Peek Pro
- Phoenix Ortho EHR
- PracticeWorks a Sensei product
- Praxis EMR
- Private Practice Software
- QFloors
- QuickBooks Online
- RxWorks
- SBI Software Greenhouse
- STORIS
- ServicePRO
- ServiceTitan
- Sightview
- Smartwaiver
- Tekmetric
- Wherewolf
- WinOMS a Sensei product
- XLDent
- Zapier
- athenaOne
- eClinicalWorks
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