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Rave Alert Logo

The leading FedRAMP-authorized mass notification system

(8)

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Rave Alert Reviews

Overall rating

4.7

/5

95

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.45/10

Reviews by rating

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Pros and cons

I have had nothing but good experiences managing the system. Most importantly, the tech staff have been great help and my sales rep. and contract dept. rep. have been fabulous to work with.
I've been fortunate to work with the Rave team from sales to setup and they have an amazing team that is responsive and quick to work with us regarding solutions.
The multitasking capabilities, the ability to utilize multiple platforms, and the ease of use are easily the top three "likes" for this software.
There are questions that city's or even other type industries wouldn't use. They also tout their 911 feature that allows dispatch to see information for anyone subscribed.
The problem is that if your dispatch center does not subscribe to Smart 911 then dispatch will not see their information.
Since I don't administer the system, this is hard for me to answer. I've not heard of any issues.
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95 reviews

Recommended

DD
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Dennette D.

Higher Education, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Ease of Rave

Reviewed 3 years ago
Pros

Rave is easy to use. Our agency set up templates that the user only had to add the location/time. This made the notification process go smoother and faster for our department.

Cons

As an administrator, I wish we could archive templates we no longer use. Some of the templates are no longer used but may need to be reactivated. Also, in the reports, it would be nice if we could file archived reports in categories.

Vendor response

Dennette, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

MV
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Mario V.

Public Safety, 10,001+ employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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RAVE Alert

Reviewed 3 years ago

I have had nothing but good experiences managing the system. Most importantly, the tech staff have been great help and my sales rep. and contract dept. rep. have been fabulous to work with.

Pros

I like all the features available with the software, easy to use.

Cons

No comments, there are no "Cons" with the system

Vendor response

Mario, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

AG
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Ashley G.

Law Enforcement, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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UNCSA review

Reviewed 3 years ago
Pros

user friendly, many features easy to find in the apple or google store

Cons

mapping could use a little tweaking and color schemes would be a plus

Vendor response

Ashley, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

WG
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Will G.

Transportation/Trucking/Railroad, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Rave for mass comms.

Reviewed 3 years ago

Overall it is great software. My company uses it 2-3 times a years for mass communication during emergency situations and employee availability.

Pros

the ability to send out mass communications in varrying formats to multiple users.

Cons

The process for entering multiple cell numbers is a little cumbersome.

Vendor response

Will, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

BG
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Brock G.

Higher Education, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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We love using RAVE

Reviewed 3 years ago
Pros

We have used RAVE for over 10 years. It is reliable, simple, and we can count on it when we need it.

Cons

We honestly don't dislike any features of RAVE. It has been reliable

Vendor response

Brock, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

SP
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Salina P.

Hospital & Health Care, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ease of use - cost effective

Reviewed 3 years ago

Notifying staff during outages has been very helpful!

Pros

I love that the updated site is now even more helpful to send notifications to our sites.

Cons

The previous site was easy to use once we used it regularly. However, we still didn't use it to its full potential. We hope to be using this more and to its full potential in the future.

Vendor response

Salina, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

RP
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Robert P.

Education Management, 201-500 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Reliably Does the Job

Reviewed 3 years ago

Rave Alert replaced another emergency alert system. It has been more reliable and user satisfaction is higher.

Pros

Rave Alter was easy to implement and is eassy for our end users to use to send alerts.

Cons

It could be easier to send alters to selected groups of people.

Vendor response

Robert, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

JG
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Jonathan G.

Machinery, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Software

Reviewed 3 years ago

I enter the new hires in the system. And delete the employees from Rave.

Pros

You can contact all the employees when an emergency occurs at once.

Cons

Once an employee is deleted, you can't see them for a period of time like a recycle bin.

Vendor response

Jonathan, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

BR
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Brent R.

Public Safety, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Dispatch Center

Reviewed 3 years ago

No complaints from my perspective. Have been satisfied with the product and will continue to use it.

Pros

Overall easy to use, and easy to access.

Cons

No issues to report. Overall have been pleased.

Vendor response

Brent, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

KS
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Kurt S.

Education Management, 201-500 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We are VERY happy with our switch to Rave Alert

Reviewed 3 years ago

So far, we've been very pleased with our switch to Rave Alert. Since we're relatively new to the product (6 months), the only real benefit thus far is a budget savings with more alerting options from our previous vendor.

Pros

We have been very pleased with the ease of use, maintenance of the data, and the ability to provide unique content depending on which channel is used for an alert.

Cons

I would like to be able to set a confirmation of alert for the end-user that would STOP the alert for them once they received and confirmed the message on one platform. I realize that Rave sends to ALL platforms at once (which I like) and that prevents the ability to stop a cascade of subsequent alerts on other channels, but it can be overwhelming when an end-user receives multiple signals at once and it's only one alert.

Vendor response

Kurt, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

KB
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Kobie B.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Rave Alert Review

Reviewed 3 years ago

Our experience with RAVE Alert has been great, the team has supported us in growing and developing our emergent communications system.

Pros

That it is easy to set up and deploy, we can quickly send a mass number of communications with just 3 clicks

Cons

Not really, there have been a few bumps in the road but everything was quickly taken care of by the RAVE team.

Vendor response

Kobie, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

LL
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Lance L.

Law Enforcement, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Dispatch/911

Reviewed 3 years ago

It fills the need for notifications when a situation requires them.

Pros

Used when needed to notify a large area of an outage, worked well

Cons

Would be better if it also could hit cell phones in the area at the same time

Vendor response

Lance, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

ZS
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Zack S.

Education Management, 201-500 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for communicating emergency's and announcements to a student body

Reviewed 3 years ago

It is a very useful tool in getting information out to our students and staff on short notice.

Pros

It is user friendly and the customization of the emails and texts is great.

Cons

It provides the services that we need it to rather flawlessly. I have not encountered a major flaw.

Vendor response

Zack, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

SS
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Susanne S.

Hospitality, 201-500 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product!

Reviewed 3 years ago
Pros

This is the best way to communicate with mass people at one time. When implementing, we told them our needs and they delivered. We have target groups so we can quickly communicate with our team(s) for important messages/updates. I can log in from my phone and quickly send something out!

Cons

Nothing! We probably don't use many of the features, but maybe down the road, we will explore more!

Vendor response

Susanne, thank you for sharing your experience with Rave Alert as a mass communication tool, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

JJ
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James J.

Higher Education, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for quick, easy notifications

Reviewed 3 years ago
Pros

This application makes mass notification extremely simple. Just get 3 green lights and hit send (title the alert, create the message, add the recipients). RAVE takes care of the rest. Alerts go out quickly with over 98% of my recipients notified within the first 5 minutes of sending.

Cons

Interaction with some follow-up features can be a bit clunky as there is a lot of data to digest, but not a lot of easy 'dashboards' to view the stats.

Vendor response

James, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

JB
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Justin B.

Higher Education, 10,001+ employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Have used Rave Alert for 8+ years

Reviewed 3 years ago
Pros

Easy to use product and a critical component to have for emergency situations. We've also used this to notify our community on closures, delays or other important messages we need to make sure people received.

Cons

It works and works well, but could have an update on usability. Rave recently updated the look/feel, which is great since it hasn't been done in about 8 years. It's still very menu/drop-down heavy and could have a cleaner look.

Vendor response

Justin, thank you for sharing your experience with Rave Alert for emergency situations, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

DS
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Dennis S.

Public Safety, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Rave alert

Reviewed 3 years ago
Pros

the ability to have preset templets and ease of access, reporting

Cons

standardize the terminology between platform

Vendor response

Dennis, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

KL
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Ken L.

Higher Education, 201-500 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Rave Alert for Emergency Notifications

Reviewed 3 years ago
Pros

We were able to easily integrate our users/students into the Alert system through a direct import. The SMS Opt-in features are great for our families and guests as well.

Cons

I wish that replying "Stop" did not block notifications for all lists. I don't think this is a feature of Rave, but we have had some students miss emergency notifications because they replied "stop" to a non-emergency alert.

Vendor response

Ken, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

BG
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Brian G.

Higher Education, 5,001-10,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Rave Alert at a Major Research Institution

Reviewed 3 years ago

I have been very satisfied with the product as designed. Also relatively impressed with the continued improvements without negatively impacting the core functions that are important to me. They make a real effort to listen to customers and make improvements based on their feedback.

Pros

The mass notification is reliable and user friendly. It is rare a software solution so effectively meets our needs.

Cons

The ability to use prompts to edit key information across alert modes

Vendor response

Brian, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

NB
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Nick B.

Financial Services, 501-1,000 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Rave Review

Reviewed 3 years ago
Pros

Front end interface is easy for admins to use to send alerts to select groups

Cons

Very hard to set up to connect with our HR software to add and update users

Vendor response

Nick, thank you for sharing your experience and concerns with Rave Alert. We greatly appreciate your feedback to help us improve the way we provide enhancements and updates to the platform over time. We would love to learn more about how we can improve. Please contact us at ravesuccess@ravemobilesafety.com

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Christopher C.

Education Management, 201-500 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Effective product, GUI not very intuitive

Reviewed 3 years ago

It is an effective solution to emergency notification needs. If you find yourself using the product only sporadically, I’d recommend having personnel log in frequently to do test pages.

Pros

Contact management works well, effective solution to get a message out reliably.

Cons

The interface is not very user friendly, difficult to navigate unless you have frequent familiarization with it.

Vendor response

Christopher, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

AM
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Ann-Marie T.

Education Management, 501-1,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Rave Alert at PBA

Reviewed 3 years ago

I have had an excellent experience with Rave, especially their customer service. They are very responsive and patient!

Pros

The ease of use with a built in redundancy.

Cons

I love this software and enjoy all of the features.

Vendor response

Ann-Marie, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We are so glad to hear that you have found your experience with our customer service team so positive! Don't hesitate to reach out should you need anything.

TW
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Tamara W.

Hospital & Health Care, 5,001-10,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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RAVE Emergency / Survey utilization

Reviewed 3 years ago

We love utilizing and customizing the program to users, buckets of group targets, etc.

Pros

I love that you can use this for multiple purpose and target audience. We utilize this when surveyors are on campus. Not just related to emergency management codes/color alerts

Cons

That the message doesn't roll over from text to email. Which is would copy over and than enhance the email aspect.

Vendor response

Tamara, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow. Thank you for sharing how important the use of audience segmentation has been for you and your team.

HS
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Heather S.

Building Materials, 201-500 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Rave gets the job done

Reviewed 3 years ago
Pros

Rave is easy to use to email and/or text all employees, whether it's a business critical announcement like closing early for weather or a holiday video from the company leadership. It is easy to customize templates for regular use and create messages. We especially like that we can set the language in the database to communicate to employees in the language of their choosing.

Cons

It feels a little clunky, and the user interface feels dated compared to modern technology

Vendor response

Heather, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

KR
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Kristy R.

Public Safety, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent choice!

Reviewed 3 years ago
Pros

This product is easy to use and utilizes multiple options for delivering notifications. Highly recommend!

Cons

I haven’t found any features I don’t like.

Vendor response

Kristy, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.