REACH Reviews

We can do everything in the cloud that I need, the software itself is intuitive and works well. If I ever run into an issue, the REACH staff are very easy to work with and I have enjoyed working with them. I am a person who is laid-back, but has absolutely no hesitation at letting companies know if I am unhappy (our my company is) with them! REACH offers a very good product at a price point that has saved us considerable money while having 99% of the features we were used to using or considering using and added a few we did not have.

Very little. A few interactive items, I am used to programming myself versus working with the company for a minimal cost. I believe for most organizations, especially small business, this ends up being more of a feature as they can have dedicated people build whatever they need at exceptionally competitive rates. I am just a control freak, so it is more specific to my own personality and situation.

I really enjoyed working with the team as we were switching to Reach for our digital signage needs. It was an easy transition since the staff at Reach helped setup the back-end the way we needed for our business.

My biggest wish for continuing work as an Admin is to have a bit more control over our devices and configuring our environments. This is a minimal concern as the team at Reach is always available to quickly help us complete these tasks.

Easy to implement via no work on their software needing to be put into trying to fill group training sessions.

I was not able to see the marketing that was being done for my small group personal training sessions. I would like to see what my clients are seeing and how reach is communicating to them.

Ease of use and setup; VERY Customer Service focused- support is amazing; great library of company produced tutorial videos

Really surprised the future scheduling of content doesn't show up in the upcoming timeline of events. That should really be addressed.

What I liked is the ease of use of the software. I have some users that I was just able to give them a login and they were able to figure out some of the basic tasks.

The interface is good but seems clunky as far as the announcements are handled. Other than that, the software has been great to use.

REACH has done an incredible job of furthering our ability to "reach" our customer base to a level we did not imagine was feasible for us. Not only did they do this well, but quickly, simply, affordably and with wonderful customer service and human interaction. I have been nothing but impressed with their quality of service and committment to their clients.

I do not have any critiques on any of the services provided to us by REACH. In fact we look to further involve ourselves with the company down the road.

I love that the software is web-based and I can update it from anywhere. Also, Reach is compatible with our registration software, which in turn, is less work for me. The customer service is amazing. They are quick to respond when I reach out and occasionally proactively check-in with me. When we give tours of our facility, one of the first compliments we receive are about the digital screens and schedules.

The cost of the software is somewhat expensive considering we have to pay a maintenance fee annually; however, in the end it's worth it. Reach helps our patrons find what they are looking for on our website and in the facility.

We use it everyday. This big screen with the display is a great compliment to our facility. It keeps our students, faculty, staff and guest informed on what is happening in the building. Facility hours of operation, current and upcoming events scheduled in our facility. We also include our upcoming Athletic events, Group Fitness class schedules on the display. We can upload our flyers to promote our events and also video to highlight our events! We love it!

Nothing , I love the new layout very user friendly!

I like that I can schedule when different signs are published or unpublished. I like that it's pretty reliable as well, I can schedule a sign remotely and I don't have to worry that it didn't publish correctly

Managing permissions can be a little tricky, we've asked multiple times for another department to not be able to publish to our screen without permission and unfortunately REACH still hasn't taken care of this.

Set it and forget---until its time to change the display

there are no other features I require at this time

We had a basic one-screen service for multiple years and upgraded our wall screen to REACH just a few weeks ago. Installation and ordering was easy with the help of our contact, [SENSITIVE CONTENT HIDDEN], who helped us every step of the way from design needs, installation, ordering, billing, and training. [SENSITIVE CONTENT HIDDEN] listened to our specific needs and was able to customize our program to be EXACTLY what we need for the present and for the future. When we thought we had the wrong cords for installation (which we didn't...our mistake), she was willing to send the correct ones overnight. She was willing to go over and above for us. This has been a consistent trend in all of my dealings with REACH. HIGHLY RECOMMEND!

The only thing I would change is the design tools. These aren't always easy to use. The best way to get around this is to design in another program and upload an image instead.

The software is very easy to learn and the support from the team is wonderful. Training went smooth and was easy to follow. The potential this program has is endless. There is such a wide variety to the stock images available that I am able to make any announcement style I would like. Another aspect that I like about the REACH program is the ability to "work ahead" on items that you would like broadcasted. What I mean by that is the option to set start and finish timelines. I am able to work ahead on different events two or three months ahead of time and then just set the broadcast date and not worry about it. There are many useful options that are attached with this program I however just named a few.

One thing that can be a bit frustrating is the way Windows updates do not sync with my end of the program. Here is an example of when happens...Windows has an update and when they do my monitor will go down. There is a big blue ribbon across the screen that lets you know you must perform a reboot. Well I am not able to reboot that in house. I have to make a ticket for tech support at REACH to do. Now with that being said the support at REACH responds right away and it doesn't take more than an hour to get things back up and running. The communication on their end is great I know exactly when they get the message and when they fix the issue. So that helps make it a bit less frustrating.

Setup was very easy. Reach is very user friendly product. You can train a user easly in 1/2 hour or less to do the basics to get them up and running. We use the product to implement rebroadcast of our local church sevices. That is one of the main reason for purchasing he software. Instead of brining in dvd, or thumb drives, they can now upload their videos to the cloud and I can go in and set the playback time. I t has saved me tons of time.

Right now I do not have anything that I do not like about this program. It gives us everything we have asked for the software to do for us.

ease of use and customization of layouts playlists make importing media easy and simple the ability to make different playlists in different zones makes updating and changing things simple scheduling announcements/graphics ahead of time makes daily updating unnecessary scheduling screen was easy to use and very intuitive Most people can get this software up and running in no time, once again very intuitive layout and design

The only downside i have found is in the postitioning of Title/Label text boxes - I have had to adjust these several times when putting a static text box/label next to a playlist box. The position on the editing screen is slightly different once it's previewed on the actual screen. It just takes tweaking to get them exactly where you want them to appear.

We primarily use the Reach Software for our facility schedule. We also have it connected to our Social Media feeds (Facebook, Twitter, and Instagram). I love the capability of also adding flyers but we do not take advantage of this enough. Several of my colleagues in neighboring towns have been impressed and are considering adding this to their facilities.

Although it has happened often, we have had the system stop displaying our data from time to time. When consulting with Reach Service, it seems like it was an issue with RecTrac (Vermont Systems), however when speaking with Vermont Systems they made it seem like a Reach issue. The issues have been rectified but was difficult going back and forth between Reach and Vermont Systems.

Love having the ability to display different content on multiple monitors. We were able to digitize our brand on the welcome display for our guest, thus reducing the need for paper brochures. Most of our employees are not able to check emails regularly so having the option to display important company announcements facility wide is a major plus for our organization. Contacting REACH Customer Service was a breeze; the employees are very knowledgeable and offer excellent technical support.

Have not experienced any issues with the software.

I love that I am able to access this software from anywhere. Even if I am not in school that day, I am able to send announcements out so the students/staff/community members can see them! I also love how user-friendly the REACH interface is.

I am not sure I would identify this as a con, but we always appreciate software that is low-cost because of the tight budget we are on. Even yearly specials or price knock-downs might help me sell the yearly cost to my administration!

We like the functionality of the product and find it very easy to use. We are able to upload media products from different sources and present them as needed on Reach. We use it daily to support school communication and it only takes a few minutes from each day to update in part because there is a very good supply of stock images which are regularly updated as well as our own media files.

We would like to see the software compatible with a wider range of file formats.

Reach Media's CMS is incredibly easy to navigate and very intuitive. The features they offer definitely grab viewers attention to inform them of pertinent organizational matters.

I wish we had purchased the higher CPU players to prevent any lag or buffering when we call iframes into our widgets. Sometimes updates that are going on in the background may increase the blank space in a widget - however I will say, whenever this happens (rarely) Reach technical crew is very quick at helping resolve any issues.

How easy it is to use. We currently have two screens that we use as informational boards for our guests/clients, letting them know where and when things are happening in the hotel. I can have them all displaying the same information, or have something only display on one of the screens.

When my reader boards are not working, which doesn't happen very often. Even when it does the technical support team helps troubleshoot what the problem is and will get it corrected as quickly as possible.

As an administrator, REACH software allows me to update remotely, which is most convenient. I like that I can load photos and video links. I also really appreciate the end date so I don't have to manually remove outdated slides.

While the text editor is not my favorite, it is easy enough once you get used to it. Sometimes it freezes, but not often. A simple re-boot takes care of that.

Ease of Use: The REACH team gave us a tutorial before using this system and we found it very easy to learn and use daily. It's very easy to update our announcements and daily schedule. Template: REACH set up a really nice template that fit our needs perfectly!

We had some issues with the device freezing up initially but after some updates (via REACH support) it has been running problem-free.

I like that it was easy to install, easy to use and easy to upload custom video & information to.

At this time I really don't have anything

Managing all of our signage from one computer is awesome. Live updates are so easy. There are so many prebuilt templates available that I hardly have to design anything from scratch. Probably my favorite feature is the interactive polling. All of our clients think it's so cool to walk by and participate in a poll or survey, then see the results later displayed on our boards.

Occasionally there is a hiccup with the syncing. But it's extremely rare and nothing a quick hard reset can't fix.

The software is very easy to learn. Also, everyone at Reach are very helpful, friendly and professional. When I call with a question, I get quick response. I never get the run around having to waiting 2 days for someone to call me back to answer my question. I highly recommend this software, it is the best around.

I really can't say anything negative about the REACH program