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Recollective

Online community platform for customer engagement & research

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Recollective Pricing, Features, Reviews and Alternatives

Recollective product overview

Price starts from

$

625

Per Feature

What is Recollective?

Recollective is an online data collection and insight community development tool for researchers which aims to help users conduct qualitative and quantitative research studies. The cloud-based platform allows businesses to setup studies for concept testing, behavioral analysis, customer feedback collection, ideation, employee satisfaction analysis, and more. Agencies and businesses can use Recollective to engage in conversations, discover in-depth data, and discern insights that drive better business decisions.

Key benefits of using Recollective

• Setup a custom branded website within Recollective to carry out research studies online.

• Create research studies for various purposes including concept testing, feedback collection, satisfaction measuring, and more.

• Enhance participant engagement through an easy-to-use social media style interface, and the ability to access from any device.

• Bulk upload or recruit participants within the Recollective system and screen them as they are recruited.

• Utilize gamification features such as points-based rewards and leaderboards to encourage participation in research studies.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Phone Support
Knowledge Base

Training options

Documentation
Live Online
Webinars

Recollective pricing information

Value for money

4.6

/5

55

Price starts from

$

625

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Recollective features

Functionality

4.5

/5

55
Total Features16 1 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Data Import/Export
Customizable Branding
Activity Tracking
Access Controls/Permissions
Survey/Poll Management
Statistical Analysis

Functionality contenders

Recollective users reviews

Overall rating

4.8

/5

55

Positive reviews

98%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.11/10
Rating distribution

5

4

3

2

1

42

12

1

0

0

Pros
My overall experience with Recollective has been great. The programming is fairly easy and the support team is amazing.

LB

Ludmila B.

The software is super user friendly and allows for easy customization. There are so many cool features, I feel like I am learning something new the site can do each and every day.

SP

Savannah P.

I like that it's easy to use. The features are great, and I really appreciate the customer service.

KS

Kyle S.

Cons
That is confusing and people dont understand what to do. Other example, the cards type activity where you have to drag the cards into categories, that is not the same in a phone, you can't drag them.

Desireé G.

Took off one star because the audio transcription on the videos is not so hot. We have to devote extra manpower to double-check and often retranscribe videos, which is a pain in the butt.

CS

Caroline S.

The Connection to external platforms is limited.

SK

Sri K.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

They get what I'm trying to accomplish with my research...

Reviewed 3 years ago

Overall, this software is a great value for the money. It's easy to set up, very visually appealing, and user-friendly. And the customer support reps in the chat feature are very knowledgable. I plan to continue using for future projects.

Pros

I've used this software for 4 or 5 projects so far, and for the most part, it's very easy to use and has just the right amount of functionality in terms of question types, activity scheduling, etc. The BEST part is that you're not on your own – they offer a pre-launch checklist that covers all your settings and makes suggestions to help your activities be clear for the participants, and ensure that the data comes out clearly in the reports feature. They also offer helpful video tutorials for every function of the software.

Cons

The software I used before this was much more limited, but the support was more comprehensive, in that the support team would reach out directly to participants. With Recollective, I have to act as the go-between most of the time, which takes away from my time to read and moderate. They should really offer a 'deluxe' package that includes this service!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Make your work life easier, more efficient and more creative with Recollective

Reviewed 2 years ago

Recollective has helped us transform the way we interact with our audience to improve our offer, and in particular it has made it easier, more enjoyable, more creative and more efficient to carry out research activities. It has become well renowned within our company, with more and more colleagues adopting it as their research platform, which clearly shows we are very satisfied with the service they provide us with.

Pros

There are many, many aspects I appreciate about the software, but the combination of its ease of use and varied functionality is probably what I like the most. The interface is extremely intuitive, which makes creating research activities, screening questions, segmentation etc... very quick and easy. The innovative functionality allows to interact with customers in more creative and engaging ways:...

Cons

It's hard to find something not to like about the software. An area for improvement could be the logic functionality available in the research activities, but there are plenty of workarounds that work just as well when there isn't an immediate solution. It also needs to be said that when something is not working as you wished, Recollective offer great customer service that helps find an alternative solution or even look at new developments.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good plataform but has some details

Reviewed 3 years ago

Like i said is a good plataform easy to work with but still has some problems with UX.

Pros

The plataform is easy to use and understand for the people behind the study. The results are shown in a friendly way that is easy to share and explain to clients.

Cons

But still has some details to fix in the users interface for the people participating in the study. For example, let's say that the study has a filter, if a person doesn't fit the filter is shown the customizable message of "you didn't pass" but still under that message there is a "continue" button that leads you to a login page. That is confusing and people dont understand what to do. Other example,...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Recollective Review

Reviewed 8 months ago

My overall experience with Recollective has been great. The programming is fairly easy and the support team is amazing. Thank you!

Pros

I love the flexibility of the software and the ease of use. Things are intuitive but whenever I had a question or an issue the support team is always there to help. They are very responsive and helpful.

Cons

Some features are missing or harder to set up however the recollective team is always listening and add the new requests to the list of future development. So if something is missing from the software that you need make sure to mention it to the support team and you might actually see it in the next software update.

Vendor response

Thanks for your kind words Ludmilla! We have so much more to come for Recollective!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Recollective and how we use it

Reviewed 7 months ago

This is a platform that we use on a regular basis at my company. This platform is generally easy to use and my clients have been pleased with the results.

Pros

This product is relatively easy to use. The customer service and help desk are easy to reach and are fast to respond to any questions. The platform management is helpful and allows us to focus more on our respondents than on the technical parts

Cons

The only real issue has been with after-hours support and weekend support. It's always harder to get the help needed when it's after hours.

Vendor response

Thanks Lisa. I'm not sure if you knew, but last month we extended our support hours to 6AM - 10PM and added in more staff for weekend support. You should find it easier now to reach us if you ever need help! Cheers Stephen

Recollective FAQs and common questions

Recollective has the following pricing plans:
Starting from: $625.00
Pricing model: One Time License


Recollective has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Recollective supports the following languages:
English


No, Recollective does not have an API available.


Recollective offers the following support options:
Chat, Email/Help Desk, Phone Support, Knowledge Base

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