Recollective Pricing, Features, Reviews & Comparison of Alternatives


Online community platform for customer engagement & research

4.72/5 (29 reviews)

Recollective overview

Recollective is an online data collection and insight community development tool for researchers which aims to help users conduct qualitative and quantitative research studies. The cloud-based platform allows businesses to setup studies for concept testing, behavioral analysis, customer feedback collection, ideation, employee satisfaction analysis, and more. Agencies and businesses can use Recollective to engage in conversations, discover in-depth data, and discern insights that drive better business decisions.

With Recollective, users are able to create their own custom website for carrying out research projects, and define the types of discussions, activities, and tasks that they require from participants. Using Recollective's comprehensive online qualitative data collection tools, researchers can collect feedback in the form of text, photo and video media, and conduct card sorting, fill-the-blanks, image markup and video markup exercises. Users can also assign quantitative style tasks such as polls and grids on mobile and at any scale or duration. Recollective allows businesses to import and screen participants for research studies before they are carried out, and segment participants into groups for activity assignment.


Starting from
Pricing options
Value for money
View Pricing Plans


Business size



United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

Recollective screenshot: Generate qualitative and quantitative task types to gather dataRecollective screenshot: Allow participants to socialize and comment using the social media style interfaceRecollective screenshot: Research activities can include multimedia content such as video clips

Recollective reviews

Value for money
Ease of use
Customer support

DIY Community for a fraction of the cost

Used daily for 2+ years
Reviewed 2019-02-05
Review Source: Capterra

I've been working with Recollective platforms for more than 5 years now, and I've always loved the experience. Pricing is just-right, the interface is great. Recollective was the first provider I looked up when I got the budget for a community.I love the intuitive, user-friendly software Recollective offers. It's easy for me and my team, as well as our customers, to use the platform. Customer service is responsive, helpful, and proactive.

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Julie Maines

They get what I'm trying to accomplish with my research...

Used other for 1-2 years
Reviewed 2019-02-05
Review Source: Capterra

Overall, this software is a great value for the money. It's easy to set up, very visually appealing, and user-friendly. And the customer support reps in the chat feature are very knowledgable. I plan to continue using for future projects.I've used this software for 4 or 5 projects so far, and for the most part, it's very easy to use and has just the right amount of functionality in terms of question types, activity scheduling, etc. The BEST part is that you're not on your own – they offer a pre-launch checklist that covers all your settings and makes suggestions to help your activities be clear for the participants, and ensure that the data comes out clearly in the reports feature. They also offer helpful video tutorials for every function of the software.

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Jennifer Adams

Excited to be using the Recollective platform!

Used daily for less than 6 months
Reviewed 2019-02-05
Review Source: Capterra

The Recollective team has been among the best vendors I have ever worked with in terms of support, contracting and general capability, knowledge and dedication to client satisfaction. I'm excited for 2019 and beyond. Happy to talk to anyone thinking of using the platform to share our experience to date.We recently contracted with Recollective to run our thriving Digital Hives business because it offers best in class features like heatmapping, video and photo capture and editing, robust live chats, an amazing backend moderation, analytic, word cloud, video transcription, and storytelling suite of tools. Add in ease of set up, amazing customization opportunities and member onboarding tools and it's simply the best of the best. We're two weeks in to our contract and already up and running with our clients- internal and external- who are equally thrilled.

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Alejandro Corthorn

So friendly and intuitive... but needs a little improvement

Used other for 1-2 years
Reviewed 2019-02-06
Review Source: Capterra

I would say 9 out of 10. still is better than other platforms and especially the help desk is unbeatable. First of all, the help desk is great, it is fast responsive and very friendly, Their use of screen capture videos is enormously helpful. The platform is easy to use and has very good features, specially when as an administrator you need to navigate through the answers. The fact that is smartphone adapted is also fantastic. We hardly receive help notices from users.

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Glowing Report.

Used daily for 1-2 years
Reviewed 2019-02-06
Review Source: Capterra

Overall my experience has been very positive - they have been a great partner to us, and very good to work with. I really like the number of features and methods of collecting data that recollective offers, it allows us to be very creative with our studies and keeps participants engaged.

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Recollective pricing

Starting from
Pricing options
Free trial
View Pricing Plans

Starting at $500 USD for 3 day studies. Pricing is tiered based on the duration of a site and the number of participants. Annual licenses are also available.

Recollective features

Activity Dashboard
Customizable Branding
Data Import/Export

A/B Testing (151 other apps)
API (408 other apps)
Campaign Analysis (197 other apps)
Campaign Management (184 other apps)
Content Management (187 other apps)
Customizable Templates (203 other apps)
Drag & Drop Interface (214 other apps)
Engagement Analytics (179 other apps)
Monitoring (188 other apps)
Multi-Channel Marketing (158 other apps)
Real Time Analytics (156 other apps)
Real Time Data (147 other apps)
Reporting & Statistics (211 other apps)
Social Media Integration (231 other apps)
Social Network Marketing (143 other apps)
Tagging (145 other apps)
Third Party Integration (228 other apps)

Additional information for Recollective

Key features of Recollective

  • Activity feed
  • Activity-based workflow
  • Collaboration tools
  • Concept testing
  • Custom branding
  • Custom site creation
  • Discussion boards
  • Feedback collection
  • Filter reports
  • Gamification
  • Media-rich reports and transcripts
  • Online research collection
  • Participant screening
  • Participant segmentation
  • Qualitative feedback collection
  • Quantitative feedback collection
  • Real time reporting
  • Recognition and rewards
  • Recruiting and onboarding
  • Screening
  • Socialize responses
View All Features


• Setup a custom branded website within Recollective to carry out research studies online.

• Create research studies for various purposes including concept testing, feedback collection, satisfaction measuring, and more.

• Enhance participant engagement through an easy-to-use social media style interface, and the ability to access from any device.

• Bulk upload or recruit participants within the Recollective system and screen them as they are recruited.

• Utilize gamification features such as points-based rewards and leaderboards to encourage participation in research studies.