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Customer Journey Mapping Tools Software - Page 5

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Verint Digital Feedback logo
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Digital feedback solution

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Verint® Digital Feedback™ is a unified solution that brings together digital feedback and experience management across web and mobile channels.

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Intelligent Monetization Platform (IMP) logo
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Connect, Corelate & Captivate

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Get complete visibility on how shoppers interact with the various areas inside your retail stores during their shopping journey.

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Mapping Hero logo
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All-in-one Conversion rate optimization suite

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Mapping Hero is a comprehensive suite of analytical tools for online businesses to maximize revenue, decrease bounce rates, and increase conversion rates. uncover where your visitors click, run A/B tests to see which headlines perform best and more.

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Qemotion logo
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Emotional and semantic analysis software

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Qemotion is a cloud-based semantic and emotional analysis solution designed to help businesses evaluate the opinions of employees and customers via a unifed portal. The platform includes artificial intelligence technology, which lets organizations identify customer issues, track ratings and reviews, and take appropriate measures to ensure an optimized customer experience.

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Usermind logo
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Journey orchestration for BizOps teams

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Usermind is a cloud integration, process automation, and customer journey orchestration platform designed for use by business operations (BizOps) teams.

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REVEAL logo
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Increase your CLV

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Reveal is a Customer Value Optimization Platform that helps merchants understand and predict their customers' behavior to improve Customer Lifetime Value.

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Salesforce for Travel & Hospitality logo
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Personalize the travel experience.

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Salesforce for Travel & Hospitality is a cloud-based travel recommendation solution for the hospitality industry, which tracks customer preferences and allows users to provide personalized offers to their customers. It offers features such as email and digital marketing, loyalty management, sales and customer service solutions, and data analytics dashboards.

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appYuser logo
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Measuring and improving web performance and user experience

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appYuser lets businesses measure the web performance of websites, evaluate user experience, identify areas of improvement, and calculate the impact on conversion rates.

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HyperIn logo
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Retail management system

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HyperIn is the leading platform in shopping mall management, tenant engagement and connecting the digital and physical consumer journey.

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Pega Customer Decision Hub logo
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Customer engagement system with customizable taxonomy rules

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Pega Customer Decision Hub enables businesses to monitor and design their one-to-one strategies, orchestrate them across channels, and manage them in real time via a single interface. With its' flexible framework, workflows can be applied across organizations of any size with customer touchpoints stored in a central location. Additionally, the system provides communication channels to reach and store customer conversations through SMS, email, chat, and phone engagements.

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Pano logo
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Get a tailored snapshot of a customer in seconds.

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Pano seamlessly extracts vital customer data from current platforms, weaving it together into an effortless, tailored snapshot.

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kaliosTest logo
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Automatic tests, walkthroughs, simulation, and diagramming

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kaliosTest is a software package for automatic tests, monitoring, and mapping of the customer journey. It allows users to graphically represent the customer's path through the purchasing or payment process on a merchant website. It also makes it possible to test functionalities.

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Customer Interaction Manager logo
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Banks, Mobile Operators, Utilities, Healthcare, Airlines

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CIM acts as centralized storage for customer profiles and customers' interactions across different channels. The customer's profile can be used for caller-specific routing based on the labels assigned such as VIP, repetitive, etc.
It supports last agent routing thus improving customer experience.

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Infor Interaction Advisor logo
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Customer Journey Mapping Tool

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End-to-end approach for marketing execution, encompassing demand generation through multichannel marketing automation, self-service analytics and reporting capabilities, campaign management software, and more.

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MyMov logo
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Teams and task management in your hand

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MyMov is a software for task managing and route planning to help teams with mobile users

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Milkymap Galaxy logo
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An online platform designed to map CX within a business

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Milkymap Galaxy is an online platform designed to map different customer journeys within the organization. The platform structures customer statistics and CX data using the Milkymap lifecycle model. Doing this provides data-driven insights into the quality of CX provided by various processes within the organization.

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Skeepers Feedback Management logo
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Understand and improve your customer experience

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Cloud-based customer satisfaction platform, which helps small to large businesses in healthcare, technology, real estate, and other sectors manage customer experience via surveys, reporting, trend analysis, engagement tracking, and more.

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Forwrd logo
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Focus on your best leads, MQLs, PQLs, SQLs, and customers.

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B2B SaaS leaders like Jasper.ai, AppsFlyer, and WalkMe use Forwrd to focus on their best leads, MQLs, PQLs, SQLs, and customers.

– "4X more PQLs", PowToon
– "97% faster lead qualification", Cato Networks
– "21% more qualified pipeline", Totango
– "31% better retention", WalkMe

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Successeve Retain logo
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Intelligent Customer Success

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Successeve Retain is a specialized customer success solution tailored for scaling SaaS companies.

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SankeyJourney logo
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Visualize Your Customer's Journey with SankeyJourney

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Online tool for analyzing user journeys through Sankey diagrams or flow charts. Upload a CSV file containing event data from your website or app, and quickly generate an interactive data visualization interface that illustrates your customer paths. Boost your engagement, retention, and monetization.

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Foursquare Studio logo
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Bring large-scale datasets to life with Foursquare Studio.

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Foursquare Studio is a highly flexible and advanced geospatial platform, designed to merge, enrich, analyze and visualize large-scale data and generate maps at the speed of business.

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IrisCX logo
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Personalizing visual customer experience

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IrisCX helps businesses resolve consumer problems faster. The platform enables businesses to provide live-guided or self-guided virtual support and generate valuable insights about consumer behavior.

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JourneyTrack logo
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Customer Journey Mapping. Reimagined.

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JourneyTrack.io is a cloud-based (SaaS) collaboration platform to help enterprises accelerate their digital transformation by visualizing and understanding their end-to-end customer experiences globally.

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smpl. logo
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Customer journey mapping tools with communication channels

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Simpl is an omnichannel customer journey mapping platform that enables businesses to design and build a seamless client journey that rewards behavior and loyalty to your brand. The system provides customer communication tools by acting at the right time for the right customer with on-site scenarios, recommendation widgets, and interactive web pushes.

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datakili logo
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Analyze, visualize, and monitor customer journeys

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datakili is a platform that enables users to analyze customer journey channels in order to target their commercial messages. The collected data from different channels gets integrated and analyzed by an artificial intelligence tool, providing users with marketing policy support.

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