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Kixie PowerCall logo
4.7
274

Ultra-reliable, easily-automated calling & texting for sales

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.7
Pros and Cons from Kixie PowerCall users   
avatar
+15
I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.
Several of our team members had trouble with the system, such as it not registering a wireless mic, and problems with calls not coming in properly.
From sales and customer service they have all been super helpful and great to work with.
The call quality is horrible. The iphone app keeps crashing and is sometimes useless.
I like the easy interface and the quick ability to reaching out prospect clients.
The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.
Also the team that helped us get started was over the top enthusiastic, knowledgeable, and helpful.
Sometimes when sending text messages from the Kixie app on my cell phone there is a lag, resulting in me sending the same message multiple times.
It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have asked for a better solution at a more affordable price.
It has helped increase my teams productivity and morale, also scaled out to other departments to help improve their synchronicity within business units and customer interactions.
Very easy to use interface, reliable support staff, and very friendly for those who haven't used a powercall system before.
It has been amazing so far. Very easy to use and connected well with our CRM.
Kixie has some awesome tools. They integrate very well with Pipedrive and the zapier connections make it really easy to use with our email and automation platforms as well.
Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.
I love the efficiency Kixie adds to my daily outreach.
I use this service at my job at TMS and i love every aspect of this the local number dialer the intergrated notes and the sleek design i place on my seccond monitor is easy to use.
They are organized and get back with you almost instantly. The ease of use of the App is incredible and the compatibility with our CRM has been easy to use as well.
It's easy to use and navigate. Extremely useful tool & integrations.
I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.
Several of our team members had trouble with the system, such as it not registering a wireless mic, and problems with calls not coming in properly.
From sales and customer service they have all been super helpful and great to work with.
The call quality is horrible. The iphone app keeps crashing and is sometimes useless.
I like the easy interface and the quick ability to reaching out prospect clients.
The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.
Also the team that helped us get started was over the top enthusiastic, knowledgeable, and helpful.
Sometimes when sending text messages from the Kixie app on my cell phone there is a lag, resulting in me sending the same message multiple times.
It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have asked for a better solution at a more affordable price.
It has helped increase my teams productivity and morale, also scaled out to other departments to help improve their synchronicity within business units and customer interactions.
Very easy to use interface, reliable support staff, and very friendly for those who haven't used a powercall system before.
It has been amazing so far. Very easy to use and connected well with our CRM.
Kixie has some awesome tools. They integrate very well with Pipedrive and the zapier connections make it really easy to use with our email and automation platforms as well.
Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.
I love the efficiency Kixie adds to my daily outreach.
I use this service at my job at TMS and i love every aspect of this the local number dialer the intergrated notes and the sleek design i place on my seccond monitor is easy to use.
They are organized and get back with you almost instantly. The ease of use of the App is incredible and the compatibility with our CRM has been easy to use as well.
It's easy to use and navigate. Extremely useful tool & integrations.
I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.
Several of our team members had trouble with the system, such as it not registering a wireless mic, and problems with calls not coming in properly.
From sales and customer service they have all been super helpful and great to work with.
The call quality is horrible. The iphone app keeps crashing and is sometimes useless.
I like the easy interface and the quick ability to reaching out prospect clients.
The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.
Also the team that helped us get started was over the top enthusiastic, knowledgeable, and helpful.
Sometimes when sending text messages from the Kixie app on my cell phone there is a lag, resulting in me sending the same message multiple times.
It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have asked for a better solution at a more affordable price.
It has helped increase my teams productivity and morale, also scaled out to other departments to help improve their synchronicity within business units and customer interactions.
Very easy to use interface, reliable support staff, and very friendly for those who haven't used a powercall system before.
It has been amazing so far. Very easy to use and connected well with our CRM.
Kixie has some awesome tools. They integrate very well with Pipedrive and the zapier connections make it really easy to use with our email and automation platforms as well.
Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.
I love the efficiency Kixie adds to my daily outreach.
I use this service at my job at TMS and i love every aspect of this the local number dialer the intergrated notes and the sleek design i place on my seccond monitor is easy to use.
They are organized and get back with you almost instantly. The ease of use of the App is incredible and the compatibility with our CRM has been easy to use as well.
It's easy to use and navigate. Extremely useful tool & integrations.
DialedIn CCaaS logo
4.8
155

DIaledIn was built to be the solution.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.8
    Features
    4.7
    Customer support
    4.8
Pros and Cons from DialedIn CCaaS users   
+15
It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed.
Whenever there were issues, there was a lot of problems that surfaced. Working with Chase for over two years, there was a problem every time, so maybe have more end-user testing before releasing.
The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.
Try any other product and you will be wasting your time.
To top it off, working with the people at Chase has been an even greater part of this amazing experience.
Can't think of any one thing that left us dissatisfied.
User friendly and very easy to get tech support online to help out with any questions or concerns. The product is fast and very responsive to your needs for your business.
No one seems to be in charge and no one has an answer. Their pricing is reasonable and the software, while under-featured vs. the competition is adequate.
Then ChaseData is the only way to go. It is so user friendly and the monitoring tools are amazing to help your reps be more successful.
Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company.
I would highly recommend this product. Not only is the product terrific as it has helped our team connect with more prospects than ever before, but also the customer support is second to none.
Any time I need help they are there. The functionality and simplicity is fantastic.
Think about what is the most important thing for your business. Is it reliability, simplicity, customer service or cost of service.
Very good customization. Does many things that help our business.
As an administrator, i liked the intuitive interface and the ease of use in configuring the set up.
The support staff is very experienced and help us iron out the deployment challenges. Documentation is strong.
We are getting most everything that we have to have and a number of nice to haves. The tool adapted to our business processes and minimized the need to retrain the staff.
Look at ease of use and also look for a system that can integrate other things like IVR and CRM systems.
It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed.
Whenever there were issues, there was a lot of problems that surfaced. Working with Chase for over two years, there was a problem every time, so maybe have more end-user testing before releasing.
The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.
Try any other product and you will be wasting your time.
To top it off, working with the people at Chase has been an even greater part of this amazing experience.
Can't think of any one thing that left us dissatisfied.
User friendly and very easy to get tech support online to help out with any questions or concerns. The product is fast and very responsive to your needs for your business.
No one seems to be in charge and no one has an answer. Their pricing is reasonable and the software, while under-featured vs. the competition is adequate.
Then ChaseData is the only way to go. It is so user friendly and the monitoring tools are amazing to help your reps be more successful.
Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company.
I would highly recommend this product. Not only is the product terrific as it has helped our team connect with more prospects than ever before, but also the customer support is second to none.
Any time I need help they are there. The functionality and simplicity is fantastic.
Think about what is the most important thing for your business. Is it reliability, simplicity, customer service or cost of service.
Very good customization. Does many things that help our business.
As an administrator, i liked the intuitive interface and the ease of use in configuring the set up.
The support staff is very experienced and help us iron out the deployment challenges. Documentation is strong.
We are getting most everything that we have to have and a number of nice to haves. The tool adapted to our business processes and minimized the need to retrain the staff.
Look at ease of use and also look for a system that can integrate other things like IVR and CRM systems.
It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed.
Whenever there were issues, there was a lot of problems that surfaced. Working with Chase for over two years, there was a problem every time, so maybe have more end-user testing before releasing.
The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.
Try any other product and you will be wasting your time.
To top it off, working with the people at Chase has been an even greater part of this amazing experience.
Can't think of any one thing that left us dissatisfied.
User friendly and very easy to get tech support online to help out with any questions or concerns. The product is fast and very responsive to your needs for your business.
No one seems to be in charge and no one has an answer. Their pricing is reasonable and the software, while under-featured vs. the competition is adequate.
Then ChaseData is the only way to go. It is so user friendly and the monitoring tools are amazing to help your reps be more successful.
Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company.
I would highly recommend this product. Not only is the product terrific as it has helped our team connect with more prospects than ever before, but also the customer support is second to none.
Any time I need help they are there. The functionality and simplicity is fantastic.
Think about what is the most important thing for your business. Is it reliability, simplicity, customer service or cost of service.
Very good customization. Does many things that help our business.
As an administrator, i liked the intuitive interface and the ease of use in configuring the set up.
The support staff is very experienced and help us iron out the deployment challenges. Documentation is strong.
We are getting most everything that we have to have and a number of nice to haves. The tool adapted to our business processes and minimized the need to retrain the staff.
Look at ease of use and also look for a system that can integrate other things like IVR and CRM systems.
Five9 logo
4.2
460

Cloud contact and call center software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.2
    Features
    4.1
    Customer support
    4.3
Pros and Cons from Five9 users   
avatar
avatar
+15
Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.
But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.
Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.
Our company is losing their mind with this software and already on the hunt for new call center software to replace.
It has been over the top positive and consistent with feedback from my peers.
It takes too long to start and some features are confusing.
We've been using Five9 as a potential replacement for NICE for over a year now, and I'm sold. The look and feel are intuitive and elegant.
Overall Recommendation- Very useful application, good value for money.
Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.
Cost effective - easy to use - helps with contact rate.
I think it’s a solid program that can be configured exactly as you might want or need it which makes it very valuable.
Full of very useful features that are required to run a call center. Very intuitive and easy to set up and get the center up and running.
This product is user friendly and very easy to setup and use.
Very dependable service, great customer support.
Great experience with Five9. I use it every day to take incoming calls from our clients.
I've been part of a lot of call-centers. I've used i360 and a few other dialing systems, but Five9 definitely integrates with your computer needs at the same time better than others.
Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.
But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.
Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.
Our company is losing their mind with this software and already on the hunt for new call center software to replace.
It has been over the top positive and consistent with feedback from my peers.
It takes too long to start and some features are confusing.
We've been using Five9 as a potential replacement for NICE for over a year now, and I'm sold. The look and feel are intuitive and elegant.
Overall Recommendation- Very useful application, good value for money.
Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.
Cost effective - easy to use - helps with contact rate.
I think it’s a solid program that can be configured exactly as you might want or need it which makes it very valuable.
Full of very useful features that are required to run a call center. Very intuitive and easy to set up and get the center up and running.
This product is user friendly and very easy to setup and use.
Very dependable service, great customer support.
Great experience with Five9. I use it every day to take incoming calls from our clients.
I've been part of a lot of call-centers. I've used i360 and a few other dialing systems, but Five9 definitely integrates with your computer needs at the same time better than others.
Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.
But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.
Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.
Our company is losing their mind with this software and already on the hunt for new call center software to replace.
It has been over the top positive and consistent with feedback from my peers.
It takes too long to start and some features are confusing.
We've been using Five9 as a potential replacement for NICE for over a year now, and I'm sold. The look and feel are intuitive and elegant.
Overall Recommendation- Very useful application, good value for money.
Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.
Cost effective - easy to use - helps with contact rate.
I think it’s a solid program that can be configured exactly as you might want or need it which makes it very valuable.
Full of very useful features that are required to run a call center. Very intuitive and easy to set up and get the center up and running.
This product is user friendly and very easy to setup and use.
Very dependable service, great customer support.
Great experience with Five9. I use it every day to take incoming calls from our clients.
I've been part of a lot of call-centers. I've used i360 and a few other dialing systems, but Five9 definitely integrates with your computer needs at the same time better than others.
Bitrix24 logo

Bitrix24

4.2
808

100% free CRM, collaboration, and communication tool suite

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    3.9
    Features
    4.2
    Customer support
    3.9
Pros and Cons from Bitrix24 users   
avatar
avatar
avatar
+15
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
It's quite reliable and useful for business management.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
It's quite reliable and useful for business management.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
It's quite reliable and useful for business management.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.
VICIdial logo

VICIdial

4.7
259

Open source call center software with predictive dialer

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.4
    Features
    4.7
    Customer support
    4.6
Pros and Cons from VICIdial users   
avatar
avatar
avatar
+15
I love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors.
There are almost too many features. You can get lost in all of the configuration settings.
If you have a competent Linux staff with some knowledge of Linux bash, PHP, MySql and Asterisk, you are good to go. Community support is fantastic.
Probably one of the problems with this app is its interface, it is very rudimentary, it seems more a tool from when the internet started, and html was the only language to design web pages.
It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class.
Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.
Great Software, easy to use and it FREE!, its a great software to begin with in a call center.
Features ( extra features ) are hard to install for someone who does not know programming. And one can never be sure they work.
A powerful free tool that helps us manage customer calls and generate revenue through automation. Really appreciate all the work that's gone into vicidial.
The most important feature I liked was the easy way to scale up.
VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system.
Finally the web phone feature that's solved millions of issues. This is the only platform, what I need that can be implement or integrate, very impressive.
Using already familiar linux and asterisk vicidial sits on top of these already amazing technologies to bring you a fully featured call center application without limits.
This is overall the best dialer software on the market , we were about to try Five9, but when we compared.
I would recommend this software to all call centers on a budget.
Most useful feature is IVR with API and the survey feature. Report feature is very strong, nothing missed.
Quite a lot of powerful features for an open source software.
The only pros that I can say about this software is that when it worked I was able to work. I was somewhat easy to use.
I love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors.
There are almost too many features. You can get lost in all of the configuration settings.
If you have a competent Linux staff with some knowledge of Linux bash, PHP, MySql and Asterisk, you are good to go. Community support is fantastic.
Probably one of the problems with this app is its interface, it is very rudimentary, it seems more a tool from when the internet started, and html was the only language to design web pages.
It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class.
Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.
Great Software, easy to use and it FREE!, its a great software to begin with in a call center.
Features ( extra features ) are hard to install for someone who does not know programming. And one can never be sure they work.
A powerful free tool that helps us manage customer calls and generate revenue through automation. Really appreciate all the work that's gone into vicidial.
The most important feature I liked was the easy way to scale up.
VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system.
Finally the web phone feature that's solved millions of issues. This is the only platform, what I need that can be implement or integrate, very impressive.
Using already familiar linux and asterisk vicidial sits on top of these already amazing technologies to bring you a fully featured call center application without limits.
This is overall the best dialer software on the market , we were about to try Five9, but when we compared.
I would recommend this software to all call centers on a budget.
Most useful feature is IVR with API and the survey feature. Report feature is very strong, nothing missed.
Quite a lot of powerful features for an open source software.
The only pros that I can say about this software is that when it worked I was able to work. I was somewhat easy to use.
I love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors.
There are almost too many features. You can get lost in all of the configuration settings.
If you have a competent Linux staff with some knowledge of Linux bash, PHP, MySql and Asterisk, you are good to go. Community support is fantastic.
Probably one of the problems with this app is its interface, it is very rudimentary, it seems more a tool from when the internet started, and html was the only language to design web pages.
It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class.
Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.
Great Software, easy to use and it FREE!, its a great software to begin with in a call center.
Features ( extra features ) are hard to install for someone who does not know programming. And one can never be sure they work.
A powerful free tool that helps us manage customer calls and generate revenue through automation. Really appreciate all the work that's gone into vicidial.
The most important feature I liked was the easy way to scale up.
VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system.
Finally the web phone feature that's solved millions of issues. This is the only platform, what I need that can be implement or integrate, very impressive.
Using already familiar linux and asterisk vicidial sits on top of these already amazing technologies to bring you a fully featured call center application without limits.
This is overall the best dialer software on the market , we were about to try Five9, but when we compared.
I would recommend this software to all call centers on a budget.
Most useful feature is IVR with API and the survey feature. Report feature is very strong, nothing missed.
Quite a lot of powerful features for an open source software.
The only pros that I can say about this software is that when it worked I was able to work. I was somewhat easy to use.
PhoneBurner logo
4.8
171

Power dialer & outbound sales acceleration software for SMBs

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.8
    Features
    4.6
    Customer support
    4.8
Pros and Cons from PhoneBurner users   
avatar
avatar
+15
My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.
Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions.
PhoneBurner Great Help in Lead Management and Generating Sales Opportunities.
I have been using PB for about a year now and I have 0 complaints.
Extremely happy with this company and their customer service. They did a great job of setting us up and continue to provide very fast, efficient customer service.
If you mark a bad number it doesn't automatically remove the number from the dial list. Overpriced compared to similar competition.
Phoneburner blows everything out of the water for the price and simplicity. I'm excited for new features to come - it's been essential to my first 4 months of growth.
Hard to navigate and understand the software at first. It takes time to get used to it and the training/support is just at par.
It just simplifies everything and is easy to use. I love how easy it is to click a button to report how the call went, and then I can download all that data and easily update my database.
Power Dialing and Contact Management with SUPERB customer support.
The ease of integration is the best part of the product. Simply upload an XLS sheet and go.
I liked how the users could set up the layout on what is most critical to them when going through the lists. I also like filtering lists and abilbity to move from folder to folder.
The software is not simply another tech product but, cost effective without sacrificing the quality of the product.
I also love having the phone script as an option right on the screen with the person's data. There are a lot of features, but you can get started using just the basics.
This software just rolls through your entire database spreadsheet 1 call after another. It has a GREAT user interface that is maps calls to hang up, pause dialing, next call, etc.
The Ease of use and the fact that is saves me so much time.
It burns through calls very quickly, and the email and voicemail feature is a huge time saver.
Despite the integration issues this tool is great. I spend much more time speaking with people rather than leaving voicemails.
My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.
Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions.
PhoneBurner Great Help in Lead Management and Generating Sales Opportunities.
I have been using PB for about a year now and I have 0 complaints.
Extremely happy with this company and their customer service. They did a great job of setting us up and continue to provide very fast, efficient customer service.
If you mark a bad number it doesn't automatically remove the number from the dial list. Overpriced compared to similar competition.
Phoneburner blows everything out of the water for the price and simplicity. I'm excited for new features to come - it's been essential to my first 4 months of growth.
Hard to navigate and understand the software at first. It takes time to get used to it and the training/support is just at par.
It just simplifies everything and is easy to use. I love how easy it is to click a button to report how the call went, and then I can download all that data and easily update my database.
Power Dialing and Contact Management with SUPERB customer support.
The ease of integration is the best part of the product. Simply upload an XLS sheet and go.
I liked how the users could set up the layout on what is most critical to them when going through the lists. I also like filtering lists and abilbity to move from folder to folder.
The software is not simply another tech product but, cost effective without sacrificing the quality of the product.
I also love having the phone script as an option right on the screen with the person's data. There are a lot of features, but you can get started using just the basics.
This software just rolls through your entire database spreadsheet 1 call after another. It has a GREAT user interface that is maps calls to hang up, pause dialing, next call, etc.
The Ease of use and the fact that is saves me so much time.
It burns through calls very quickly, and the email and voicemail feature is a huge time saver.
Despite the integration issues this tool is great. I spend much more time speaking with people rather than leaving voicemails.
My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.
Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions.
PhoneBurner Great Help in Lead Management and Generating Sales Opportunities.
I have been using PB for about a year now and I have 0 complaints.
Extremely happy with this company and their customer service. They did a great job of setting us up and continue to provide very fast, efficient customer service.
If you mark a bad number it doesn't automatically remove the number from the dial list. Overpriced compared to similar competition.
Phoneburner blows everything out of the water for the price and simplicity. I'm excited for new features to come - it's been essential to my first 4 months of growth.
Hard to navigate and understand the software at first. It takes time to get used to it and the training/support is just at par.
It just simplifies everything and is easy to use. I love how easy it is to click a button to report how the call went, and then I can download all that data and easily update my database.
Power Dialing and Contact Management with SUPERB customer support.
The ease of integration is the best part of the product. Simply upload an XLS sheet and go.
I liked how the users could set up the layout on what is most critical to them when going through the lists. I also like filtering lists and abilbity to move from folder to folder.
The software is not simply another tech product but, cost effective without sacrificing the quality of the product.
I also love having the phone script as an option right on the screen with the person's data. There are a lot of features, but you can get started using just the basics.
This software just rolls through your entire database spreadsheet 1 call after another. It has a GREAT user interface that is maps calls to hang up, pause dialing, next call, etc.
The Ease of use and the fact that is saves me so much time.
It burns through calls very quickly, and the email and voicemail feature is a huge time saver.
Despite the integration issues this tool is great. I spend much more time speaking with people rather than leaving voicemails.
Convoso logo
4.5
253

Dial Smarter, Not Harder

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.7
    Features
    4.4
    Customer support
    4.6
Pros and Cons from Convoso users   
avatar
+15
I have learned so much due to their help and many others in the help department and I’m super grateful. I have lot more to learn and love digging into the admin platform and can’t wait to learn more.
The price for the extra features cost more than replacing the DID. The scam likely feature is not where it needs to be and it does not justify the cost.
My onboarding experience was amazing and super enjoyable. SENSITIVE CONTENT] and [SENSITIVE CONTENT] were incredible.
Our campaign has very specific needs and the software struggles to customize to our needs. In example, Reporting is restricted to dials when we need records as well.
It has allowed for greater expansion of the business at a much faster clip. We are very pleased with our decision to go with Convoso.
There would also be times that there's a delay. You might hear a phone call ending , you just need to click reconnect.
Overall it is a great experience with extremely helpful staff and an easy to use system.
The only inconvenience we experience at times are network related & they are so rare we barely notice.
Convoso is a great software that has increased our connection rate to potential clients exponentially. Very easy to use and monitor our users as well.
We find the overall Convoso experience to be pleasant and effective. Our teams are stoked to use the tool.
User friendly, time-efficient, easy workflow setup, responsive customer support, can generate leads faster than manual dialing.
Have always had solid customer service and technical help at will.
They have responsive support. Pretty intuitive functions/use.
I love how flexible the system is and that a lot of changes don't require an engineering background to apply.
It has lead management, a fully integrated PBX, tons and tons of features that help optimize your operation and minimize the need for a admin to run it. It pretty much runs on auto pilot.
Overall Convoso gives better results than other systems in the same price range.
The dialer is great, We had better connect rate with our lead however, some of the API integration and functionality on the list are still not fixed.
Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.
I have learned so much due to their help and many others in the help department and I’m super grateful. I have lot more to learn and love digging into the admin platform and can’t wait to learn more.
The price for the extra features cost more than replacing the DID. The scam likely feature is not where it needs to be and it does not justify the cost.
My onboarding experience was amazing and super enjoyable. SENSITIVE CONTENT] and [SENSITIVE CONTENT] were incredible.
Our campaign has very specific needs and the software struggles to customize to our needs. In example, Reporting is restricted to dials when we need records as well.
It has allowed for greater expansion of the business at a much faster clip. We are very pleased with our decision to go with Convoso.
There would also be times that there's a delay. You might hear a phone call ending , you just need to click reconnect.
Overall it is a great experience with extremely helpful staff and an easy to use system.
The only inconvenience we experience at times are network related & they are so rare we barely notice.
Convoso is a great software that has increased our connection rate to potential clients exponentially. Very easy to use and monitor our users as well.
We find the overall Convoso experience to be pleasant and effective. Our teams are stoked to use the tool.
User friendly, time-efficient, easy workflow setup, responsive customer support, can generate leads faster than manual dialing.
Have always had solid customer service and technical help at will.
They have responsive support. Pretty intuitive functions/use.
I love how flexible the system is and that a lot of changes don't require an engineering background to apply.
It has lead management, a fully integrated PBX, tons and tons of features that help optimize your operation and minimize the need for a admin to run it. It pretty much runs on auto pilot.
Overall Convoso gives better results than other systems in the same price range.
The dialer is great, We had better connect rate with our lead however, some of the API integration and functionality on the list are still not fixed.
Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.
I have learned so much due to their help and many others in the help department and I’m super grateful. I have lot more to learn and love digging into the admin platform and can’t wait to learn more.
The price for the extra features cost more than replacing the DID. The scam likely feature is not where it needs to be and it does not justify the cost.
My onboarding experience was amazing and super enjoyable. SENSITIVE CONTENT] and [SENSITIVE CONTENT] were incredible.
Our campaign has very specific needs and the software struggles to customize to our needs. In example, Reporting is restricted to dials when we need records as well.
It has allowed for greater expansion of the business at a much faster clip. We are very pleased with our decision to go with Convoso.
There would also be times that there's a delay. You might hear a phone call ending , you just need to click reconnect.
Overall it is a great experience with extremely helpful staff and an easy to use system.
The only inconvenience we experience at times are network related & they are so rare we barely notice.
Convoso is a great software that has increased our connection rate to potential clients exponentially. Very easy to use and monitor our users as well.
We find the overall Convoso experience to be pleasant and effective. Our teams are stoked to use the tool.
User friendly, time-efficient, easy workflow setup, responsive customer support, can generate leads faster than manual dialing.
Have always had solid customer service and technical help at will.
They have responsive support. Pretty intuitive functions/use.
I love how flexible the system is and that a lot of changes don't require an engineering background to apply.
It has lead management, a fully integrated PBX, tons and tons of features that help optimize your operation and minimize the need for a admin to run it. It pretty much runs on auto pilot.
Overall Convoso gives better results than other systems in the same price range.
The dialer is great, We had better connect rate with our lead however, some of the API integration and functionality on the list are still not fixed.
Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.
CloudTalk logo
4.4
263

Cloud-based call center software for sales and support teams

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.3
Pros and Cons from CloudTalk users   
avatar
avatar
avatar
+15
Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.
The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace.
Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.
Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting to people.
Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.
The only downside right now is that i still have one number that hasnt transferred over from the other system so i am having to use two platforms.
The app and administrator dashboard is very user friendly and easy to navigate and use. Also, the customer service team is always lovely to talk to and always happy to help.
The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed.
Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.
It has been a nice, swift and smooth experience, the transition from a different platform was easy and fast.
It is easy to use and I love to call people from my new number on such good terms.
It really helps to keep a good relationship with clients from anywhere, as if I was at the office.
Hubspot integration is super helpful, easy to setup, and fast. CloudTalk offers so many features that we didn't even know if we could implement.
In easy terms is good and better if you use a monthly fee.
Customer Service is great. Mobile app is fantastic.
Cloudtalk is super easy to use and it allows you to take notes during and after every call which is very convenient, especially if you work in CRM.
Onboarding team was eager to help. Also the flexible models lets us manage our pricing per agent so we can add/remove seats as we want.
Great user interface, awesome customer support.
Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.
The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace.
Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.
Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting to people.
Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.
The only downside right now is that i still have one number that hasnt transferred over from the other system so i am having to use two platforms.
The app and administrator dashboard is very user friendly and easy to navigate and use. Also, the customer service team is always lovely to talk to and always happy to help.
The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed.
Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.
It has been a nice, swift and smooth experience, the transition from a different platform was easy and fast.
It is easy to use and I love to call people from my new number on such good terms.
It really helps to keep a good relationship with clients from anywhere, as if I was at the office.
Hubspot integration is super helpful, easy to setup, and fast. CloudTalk offers so many features that we didn't even know if we could implement.
In easy terms is good and better if you use a monthly fee.
Customer Service is great. Mobile app is fantastic.
Cloudtalk is super easy to use and it allows you to take notes during and after every call which is very convenient, especially if you work in CRM.
Onboarding team was eager to help. Also the flexible models lets us manage our pricing per agent so we can add/remove seats as we want.
Great user interface, awesome customer support.
Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.
The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace.
Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.
Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting to people.
Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.
The only downside right now is that i still have one number that hasnt transferred over from the other system so i am having to use two platforms.
The app and administrator dashboard is very user friendly and easy to navigate and use. Also, the customer service team is always lovely to talk to and always happy to help.
The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed.
Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.
It has been a nice, swift and smooth experience, the transition from a different platform was easy and fast.
It is easy to use and I love to call people from my new number on such good terms.
It really helps to keep a good relationship with clients from anywhere, as if I was at the office.
Hubspot integration is super helpful, easy to setup, and fast. CloudTalk offers so many features that we didn't even know if we could implement.
In easy terms is good and better if you use a monthly fee.
Customer Service is great. Mobile app is fantastic.
Cloudtalk is super easy to use and it allows you to take notes during and after every call which is very convenient, especially if you work in CRM.
Onboarding team was eager to help. Also the flexible models lets us manage our pricing per agent so we can add/remove seats as we want.
Great user interface, awesome customer support.
CallTools logo

CallTools

4.8
118

All-in-one predictive dialer & inbound call center solution

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.8
    Features
    4.8
    Customer support
    4.8
Pros and Cons from CallTools users   
avatar
avatar
+15
Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software.
Really weird, it does not happen on all contacts and customer service has been telling me for 2 months that their engineers are going to fix it.
Easy to use, great support, super functional. The CRM component is good and they have a Big Purple Dot integration which is good for us.
Every problem we ran into was handled right away.
All the cool features and ease of use for the price. The software is great and reliable.
Some areas of the software were initially difficult to navigate but considering there are over 100 different tabs and areas of the software this was to be expected.
Sean in Customer Service was absolutely fantastic and got me setup immediately. Everyone in Customer Service is extremely responsive and helpful as well as polite and kind.
If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized.
By far the best Predictive Dialer and Best Value - Thrilled with the System and Customer Service.
FANTASTIC - saved us a whole month with just few mins sitting with their support. Shout out to [sensitive content hidden], who made all the zigzag brain draining integrations so easy.
It is far better than Five 9. Again, cust support and his team are very quick to respond in a very polite, positive and professional manner.
It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one.
Five9 is the only technology comparison but at a fraction of the cost with similar or better reliability with virtually no downtime experienced in over two years with my company.
The customization of dispositions and lead generation organization. And these are just some of the many benefits we've experienced with CallTools.
Rep always has my back whenever I have tech issues or anything else. I would definitely recommend the system to anyone as it is easy to use and gets you results.
The line clarity experienced is unmatched on phone calls.
Really enjoy just having to wait to be connected and not have to manually dial.
Predictive Dialer is a feature laden program, which enables our outreach team to get in touch with prospective customers in an effective manner.
Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software.
Really weird, it does not happen on all contacts and customer service has been telling me for 2 months that their engineers are going to fix it.
Easy to use, great support, super functional. The CRM component is good and they have a Big Purple Dot integration which is good for us.
Every problem we ran into was handled right away.
All the cool features and ease of use for the price. The software is great and reliable.
Some areas of the software were initially difficult to navigate but considering there are over 100 different tabs and areas of the software this was to be expected.
Sean in Customer Service was absolutely fantastic and got me setup immediately. Everyone in Customer Service is extremely responsive and helpful as well as polite and kind.
If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized.
By far the best Predictive Dialer and Best Value - Thrilled with the System and Customer Service.
FANTASTIC - saved us a whole month with just few mins sitting with their support. Shout out to [sensitive content hidden], who made all the zigzag brain draining integrations so easy.
It is far better than Five 9. Again, cust support and his team are very quick to respond in a very polite, positive and professional manner.
It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one.
Five9 is the only technology comparison but at a fraction of the cost with similar or better reliability with virtually no downtime experienced in over two years with my company.
The customization of dispositions and lead generation organization. And these are just some of the many benefits we've experienced with CallTools.
Rep always has my back whenever I have tech issues or anything else. I would definitely recommend the system to anyone as it is easy to use and gets you results.
The line clarity experienced is unmatched on phone calls.
Really enjoy just having to wait to be connected and not have to manually dial.
Predictive Dialer is a feature laden program, which enables our outreach team to get in touch with prospective customers in an effective manner.
Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software.
Really weird, it does not happen on all contacts and customer service has been telling me for 2 months that their engineers are going to fix it.
Easy to use, great support, super functional. The CRM component is good and they have a Big Purple Dot integration which is good for us.
Every problem we ran into was handled right away.
All the cool features and ease of use for the price. The software is great and reliable.
Some areas of the software were initially difficult to navigate but considering there are over 100 different tabs and areas of the software this was to be expected.
Sean in Customer Service was absolutely fantastic and got me setup immediately. Everyone in Customer Service is extremely responsive and helpful as well as polite and kind.
If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized.
By far the best Predictive Dialer and Best Value - Thrilled with the System and Customer Service.
FANTASTIC - saved us a whole month with just few mins sitting with their support. Shout out to [sensitive content hidden], who made all the zigzag brain draining integrations so easy.
It is far better than Five 9. Again, cust support and his team are very quick to respond in a very polite, positive and professional manner.
It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one.
Five9 is the only technology comparison but at a fraction of the cost with similar or better reliability with virtually no downtime experienced in over two years with my company.
The customization of dispositions and lead generation organization. And these are just some of the many benefits we've experienced with CallTools.
Rep always has my back whenever I have tech issues or anything else. I would definitely recommend the system to anyone as it is easy to use and gets you results.
The line clarity experienced is unmatched on phone calls.
Really enjoy just having to wait to be connected and not have to manually dial.
Predictive Dialer is a feature laden program, which enables our outreach team to get in touch with prospective customers in an effective manner.
Lusha logo
4.0
359

Sales Intelligence Platform

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.7
    Ease of use
    4.6
    Features
    4.1
    Customer support
    3.9
Pros and Cons from Lusha users   
avatar
avatar
+15
For me the best part aside the accuracy of contact information and ease of use, the support team is so lovely , quick to respond, and are always there to take care of you.
SCAM ALERT - Horrible experience with the software and with the support team. I cancelled the subscription only to find out a few days later that it wasn't cancelled and I was charged anyway.
I love that it integrates with linkedin navigator. It is super easy to use, and very efficient.
The tool came with rave reviews and recommendations - either these are all fake or the tool has become disastrously bad recently.
Had a great experience setting it up and some good talks with CS to get more value out of it.
It's constantly inaccurate - daily I am calling the numbers provided and its a wrong number. Also some people are a bit worried about how I got their details.
Lusha fits nicely into the flow for a sales development rep like myself who uses Linkedin Sales Nav heavily in my outreach. I love that it just opens up and I can choose to unlock the contact easily.
Lack of coverage - lots of profiles they have no numbers for.
Lusha was a great compliment to tools like zoom info and seamless.ai as the phone numbers would be completely different in most cases.
A real shame, and would advise against purchasing this tool as the customer service is extremely poor too. Recommend other tools such as Swordfish.
Lusha is incredibly easy to use and has sped up my prospecting efforts massively. The integration into Salesforce is great (most of the time!) and can really help with keeping the crm tidy.
Pricing is on the higher side. Sometimes it feeds you with wrong contacts.
Emails are near perfectly correct when it does find you one on the prospect you are looking for. Very easy to use and fits in with any process you have as a business.
Lusha is an awesome tool for salespeople looking to find the emails of people they want to reach out to.
It will fetch these contact details by just clicking on the Lusha icon on the top right corner of your screen. It is very user friendly and easy to use tool.
Lusha is a very powerful tool and has a great UX. It allows it's users to capture direct dials, work and personal emails just by navigating to their profiles.
Lusha is great software we use regularly in our company to get the contact details in the recruitment industry we are into. It is really helpful and usually provides an accurate email ID.
Given the business outcome, i am comfortable spending the amount and since the usablitity is better than other available platforms and price isnt too different - i would recommend sticking to Lusha.
For me the best part aside the accuracy of contact information and ease of use, the support team is so lovely , quick to respond, and are always there to take care of you.
SCAM ALERT - Horrible experience with the software and with the support team. I cancelled the subscription only to find out a few days later that it wasn't cancelled and I was charged anyway.
I love that it integrates with linkedin navigator. It is super easy to use, and very efficient.
The tool came with rave reviews and recommendations - either these are all fake or the tool has become disastrously bad recently.
Had a great experience setting it up and some good talks with CS to get more value out of it.
It's constantly inaccurate - daily I am calling the numbers provided and its a wrong number. Also some people are a bit worried about how I got their details.
Lusha fits nicely into the flow for a sales development rep like myself who uses Linkedin Sales Nav heavily in my outreach. I love that it just opens up and I can choose to unlock the contact easily.
Lack of coverage - lots of profiles they have no numbers for.
Lusha was a great compliment to tools like zoom info and seamless.ai as the phone numbers would be completely different in most cases.
A real shame, and would advise against purchasing this tool as the customer service is extremely poor too. Recommend other tools such as Swordfish.
Lusha is incredibly easy to use and has sped up my prospecting efforts massively. The integration into Salesforce is great (most of the time!) and can really help with keeping the crm tidy.
Pricing is on the higher side. Sometimes it feeds you with wrong contacts.
Emails are near perfectly correct when it does find you one on the prospect you are looking for. Very easy to use and fits in with any process you have as a business.
Lusha is an awesome tool for salespeople looking to find the emails of people they want to reach out to.
It will fetch these contact details by just clicking on the Lusha icon on the top right corner of your screen. It is very user friendly and easy to use tool.
Lusha is a very powerful tool and has a great UX. It allows it's users to capture direct dials, work and personal emails just by navigating to their profiles.
Lusha is great software we use regularly in our company to get the contact details in the recruitment industry we are into. It is really helpful and usually provides an accurate email ID.
Given the business outcome, i am comfortable spending the amount and since the usablitity is better than other available platforms and price isnt too different - i would recommend sticking to Lusha.
For me the best part aside the accuracy of contact information and ease of use, the support team is so lovely , quick to respond, and are always there to take care of you.
SCAM ALERT - Horrible experience with the software and with the support team. I cancelled the subscription only to find out a few days later that it wasn't cancelled and I was charged anyway.
I love that it integrates with linkedin navigator. It is super easy to use, and very efficient.
The tool came with rave reviews and recommendations - either these are all fake or the tool has become disastrously bad recently.
Had a great experience setting it up and some good talks with CS to get more value out of it.
It's constantly inaccurate - daily I am calling the numbers provided and its a wrong number. Also some people are a bit worried about how I got their details.
Lusha fits nicely into the flow for a sales development rep like myself who uses Linkedin Sales Nav heavily in my outreach. I love that it just opens up and I can choose to unlock the contact easily.
Lack of coverage - lots of profiles they have no numbers for.
Lusha was a great compliment to tools like zoom info and seamless.ai as the phone numbers would be completely different in most cases.
A real shame, and would advise against purchasing this tool as the customer service is extremely poor too. Recommend other tools such as Swordfish.
Lusha is incredibly easy to use and has sped up my prospecting efforts massively. The integration into Salesforce is great (most of the time!) and can really help with keeping the crm tidy.
Pricing is on the higher side. Sometimes it feeds you with wrong contacts.
Emails are near perfectly correct when it does find you one on the prospect you are looking for. Very easy to use and fits in with any process you have as a business.
Lusha is an awesome tool for salespeople looking to find the emails of people they want to reach out to.
It will fetch these contact details by just clicking on the Lusha icon on the top right corner of your screen. It is very user friendly and easy to use tool.
Lusha is a very powerful tool and has a great UX. It allows it's users to capture direct dials, work and personal emails just by navigating to their profiles.
Lusha is great software we use regularly in our company to get the contact details in the recruitment industry we are into. It is really helpful and usually provides an accurate email ID.
Given the business outcome, i am comfortable spending the amount and since the usablitity is better than other available platforms and price isnt too different - i would recommend sticking to Lusha.
UJET logo
4.6
132

Customer interaction & support platform with CRM integration

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.8
    Features
    4.6
    Customer support
    4.8
Pros and Cons from UJET users   
avatar
avatar
avatar
+15
The features available for call routing are amazing. There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.
Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers.
We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.
It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it.
I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so.
There is very low options for user customization, but there is for system admins. Unable to confirm any other features or a local channel for team members.
Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money.
Sometimes can get some errors, it gets unstable more than what you would like.
Moving from call to the customer is easy, I like the ability to put ourselves in whatever mode we need to. I also like that we can see our average ratings.
One of the good things about Ujet is it is super easy to use. It's easy to log in, make calls, receive calls and transfer.
I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction.
I like the ease of use and it's integration with other applications with the Linux desktop environment I work under.
Excellent, Customer service and the technical support is always on top.
I can educate the customers about the process and bring great customer service using the quality that Ujet provides. Ujet makes my days easier.
The integration with UJET was seamless and very easy to implement.
Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality.
User friendly app,very easy to use,have all tab.
The features available for call routing are amazing. There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.
Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers.
We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.
It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it.
I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so.
There is very low options for user customization, but there is for system admins. Unable to confirm any other features or a local channel for team members.
Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money.
Sometimes can get some errors, it gets unstable more than what you would like.
Moving from call to the customer is easy, I like the ability to put ourselves in whatever mode we need to. I also like that we can see our average ratings.
One of the good things about Ujet is it is super easy to use. It's easy to log in, make calls, receive calls and transfer.
I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction.
I like the ease of use and it's integration with other applications with the Linux desktop environment I work under.
Excellent, Customer service and the technical support is always on top.
I can educate the customers about the process and bring great customer service using the quality that Ujet provides. Ujet makes my days easier.
The integration with UJET was seamless and very easy to implement.
Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality.
User friendly app,very easy to use,have all tab.
The features available for call routing are amazing. There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.
Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers.
We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.
It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it.
I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so.
There is very low options for user customization, but there is for system admins. Unable to confirm any other features or a local channel for team members.
Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money.
Sometimes can get some errors, it gets unstable more than what you would like.
Moving from call to the customer is easy, I like the ability to put ourselves in whatever mode we need to. I also like that we can see our average ratings.
One of the good things about Ujet is it is super easy to use. It's easy to log in, make calls, receive calls and transfer.
I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction.
I like the ease of use and it's integration with other applications with the Linux desktop environment I work under.
Excellent, Customer service and the technical support is always on top.
I can educate the customers about the process and bring great customer service using the quality that Ujet provides. Ujet makes my days easier.
The integration with UJET was seamless and very easy to implement.
Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality.
User friendly app,very easy to use,have all tab.
Squaretalk logo
4.8
76

Your ecosystem for better cloud communications

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.8
    Features
    4.7
    Customer support
    4.9
Pros and Cons from Squaretalk users   
avatar
+15
Whenever there is an issue that needs resolving the support team is quick and efficient in helping resolve the matters. Consistent quality of product.
Horrible, not working, and not even refunding or replying to refund requests.
Squaretalk is an outstanding call center platform with a user-friendly interface that allows seamless integration with Salesforce.
Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it.
Powerful platform for call management with an admin-friendly (and agent-friendly!) interface and amazing export possibilities for Excel lovers like me.
After working with the INNITEL predictive dialer, I wonder why I didn't switch earlier, how much money my sales reps and my company must have missed out on because we didn't switch sooner.
One of the best telephones controlled system yet, very cost effective, great quality and faster connection help you to just focus on the customer.
Work very well, even with bad internet connection.
The price is fair, the quality is excellent, and i even got them to integrate the Dialer system to my Sugar CRM at no extra fee, and that's really nice. Good luck guys and thanks again.
Was very impressed with the interface and the team was with me the whole journey. Awesome customer experience.
As for VFM...the best there is in the field, and believe me, I checked. The calls quality is good most of the time, better than the other providers, thats for sure.
Had a test run seems like something really valuable and useful. Has some great features and very easy to use.
Support from Costumer service, - Happy to share their experience,- Helping to set up settings on campaigns.
We haven't got any quality issue. They have great tech support which available 24/7.
A great all in one solution for our small / medium business.
Nice experience with flexible tools simplifying communications.
The Squaretalk Platform is a top-notch program and I would recommend it to anyone in my network. Our QA team said it’s easy to pull calls to review.
I went from making a few hundred calls a day manually and closing 3-4 sales, to making thousands of calls and a daily average of 25 sales. The interface is easy to use and intuitive.
Whenever there is an issue that needs resolving the support team is quick and efficient in helping resolve the matters. Consistent quality of product.
Horrible, not working, and not even refunding or replying to refund requests.
Squaretalk is an outstanding call center platform with a user-friendly interface that allows seamless integration with Salesforce.
Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it.
Powerful platform for call management with an admin-friendly (and agent-friendly!) interface and amazing export possibilities for Excel lovers like me.
After working with the INNITEL predictive dialer, I wonder why I didn't switch earlier, how much money my sales reps and my company must have missed out on because we didn't switch sooner.
One of the best telephones controlled system yet, very cost effective, great quality and faster connection help you to just focus on the customer.
Work very well, even with bad internet connection.
The price is fair, the quality is excellent, and i even got them to integrate the Dialer system to my Sugar CRM at no extra fee, and that's really nice. Good luck guys and thanks again.
Was very impressed with the interface and the team was with me the whole journey. Awesome customer experience.
As for VFM...the best there is in the field, and believe me, I checked. The calls quality is good most of the time, better than the other providers, thats for sure.
Had a test run seems like something really valuable and useful. Has some great features and very easy to use.
Support from Costumer service, - Happy to share their experience,- Helping to set up settings on campaigns.
We haven't got any quality issue. They have great tech support which available 24/7.
A great all in one solution for our small / medium business.
Nice experience with flexible tools simplifying communications.
The Squaretalk Platform is a top-notch program and I would recommend it to anyone in my network. Our QA team said it’s easy to pull calls to review.
I went from making a few hundred calls a day manually and closing 3-4 sales, to making thousands of calls and a daily average of 25 sales. The interface is easy to use and intuitive.
Whenever there is an issue that needs resolving the support team is quick and efficient in helping resolve the matters. Consistent quality of product.
Horrible, not working, and not even refunding or replying to refund requests.
Squaretalk is an outstanding call center platform with a user-friendly interface that allows seamless integration with Salesforce.
Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it.
Powerful platform for call management with an admin-friendly (and agent-friendly!) interface and amazing export possibilities for Excel lovers like me.
After working with the INNITEL predictive dialer, I wonder why I didn't switch earlier, how much money my sales reps and my company must have missed out on because we didn't switch sooner.
One of the best telephones controlled system yet, very cost effective, great quality and faster connection help you to just focus on the customer.
Work very well, even with bad internet connection.
The price is fair, the quality is excellent, and i even got them to integrate the Dialer system to my Sugar CRM at no extra fee, and that's really nice. Good luck guys and thanks again.
Was very impressed with the interface and the team was with me the whole journey. Awesome customer experience.
As for VFM...the best there is in the field, and believe me, I checked. The calls quality is good most of the time, better than the other providers, thats for sure.
Had a test run seems like something really valuable and useful. Has some great features and very easy to use.
Support from Costumer service, - Happy to share their experience,- Helping to set up settings on campaigns.
We haven't got any quality issue. They have great tech support which available 24/7.
A great all in one solution for our small / medium business.
Nice experience with flexible tools simplifying communications.
The Squaretalk Platform is a top-notch program and I would recommend it to anyone in my network. Our QA team said it’s easy to pull calls to review.
I went from making a few hundred calls a day manually and closing 3-4 sales, to making thousands of calls and a daily average of 25 sales. The interface is easy to use and intuitive.
Voiptime Cloud logo
4.8
80

Great contact center software for SMB and Enterprises

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.8
    Features
    4.5
    Customer support
    4.8
Pros and Cons from Voiptime Cloud users   
avatar
+15
I think the ease of use and call quality is excellent as well as the recordings available right away. While setting up different list for different kind of clients to ensure work is not interrupted.
Interface is not very adjustable. Only desktop version of the system available, no version for mobile devices.
The system is reliable, call quality is excellent, lead card saves all interaction data, so it's easy to catch on the customer comunication.
I need to pay separately, on different websites: for using Voiptime system and forcall tarrification.
Voiptime was able to offer us great service for the best price. So far I think this is the best combination of system for lead management combined with phone voip calling tool.
But free products are not always good. Some important features were missing, one time we've lost a part of valuable data because of system crash.
We use Notes field to save photoshooting details and any important information. Our clients are really impressed that we remember details from their life, they become our friends.
During the last 5 months we use this product daily and only one time the website was down to technical problems. However this was sold in less than 10 minutes.
It is important not only to satisfy our clients and make outstanding photos, but to also to provide a good customer service and to keep in touch with clients even after the photoshooting is over.
Using it's software helps us to manage our clients more effectively. In addition to this, we can now establish strong and effective communication towards our clients.
Been working with them since in beta phase, found it of great help their customer service is best.
Voiptime is the best software we tested for optimizing sales and managing agents. It’s a great all-in-one solution.
We are able to call our leads in UK and USA with good prices and quality. We are able to save all phone calls and to set callbacks and follow-ups.
This was the main factor why we have chosen to work with this software. The price of Voiptime is relatively affordable, in combination with call rates of our sip provider, we've got quite a good deal.
Great tool for our business. It's easy to use and we don't need to have IT department to maintain this software.
The great thing about this software is that it is so quick to implement and no special training or IT staff are needed.
I think they have covered all basic lead management features. Of course, there's always room for improvement in integration with mass emailing software.
Easy to track client's status. Can integrate system with my email.
I think the ease of use and call quality is excellent as well as the recordings available right away. While setting up different list for different kind of clients to ensure work is not interrupted.
Interface is not very adjustable. Only desktop version of the system available, no version for mobile devices.
The system is reliable, call quality is excellent, lead card saves all interaction data, so it's easy to catch on the customer comunication.
I need to pay separately, on different websites: for using Voiptime system and forcall tarrification.
Voiptime was able to offer us great service for the best price. So far I think this is the best combination of system for lead management combined with phone voip calling tool.
But free products are not always good. Some important features were missing, one time we've lost a part of valuable data because of system crash.
We use Notes field to save photoshooting details and any important information. Our clients are really impressed that we remember details from their life, they become our friends.
During the last 5 months we use this product daily and only one time the website was down to technical problems. However this was sold in less than 10 minutes.
It is important not only to satisfy our clients and make outstanding photos, but to also to provide a good customer service and to keep in touch with clients even after the photoshooting is over.
Using it's software helps us to manage our clients more effectively. In addition to this, we can now establish strong and effective communication towards our clients.
Been working with them since in beta phase, found it of great help their customer service is best.
Voiptime is the best software we tested for optimizing sales and managing agents. It’s a great all-in-one solution.
We are able to call our leads in UK and USA with good prices and quality. We are able to save all phone calls and to set callbacks and follow-ups.
This was the main factor why we have chosen to work with this software. The price of Voiptime is relatively affordable, in combination with call rates of our sip provider, we've got quite a good deal.
Great tool for our business. It's easy to use and we don't need to have IT department to maintain this software.
The great thing about this software is that it is so quick to implement and no special training or IT staff are needed.
I think they have covered all basic lead management features. Of course, there's always room for improvement in integration with mass emailing software.
Easy to track client's status. Can integrate system with my email.
I think the ease of use and call quality is excellent as well as the recordings available right away. While setting up different list for different kind of clients to ensure work is not interrupted.
Interface is not very adjustable. Only desktop version of the system available, no version for mobile devices.
The system is reliable, call quality is excellent, lead card saves all interaction data, so it's easy to catch on the customer comunication.
I need to pay separately, on different websites: for using Voiptime system and forcall tarrification.
Voiptime was able to offer us great service for the best price. So far I think this is the best combination of system for lead management combined with phone voip calling tool.
But free products are not always good. Some important features were missing, one time we've lost a part of valuable data because of system crash.
We use Notes field to save photoshooting details and any important information. Our clients are really impressed that we remember details from their life, they become our friends.
During the last 5 months we use this product daily and only one time the website was down to technical problems. However this was sold in less than 10 minutes.
It is important not only to satisfy our clients and make outstanding photos, but to also to provide a good customer service and to keep in touch with clients even after the photoshooting is over.
Using it's software helps us to manage our clients more effectively. In addition to this, we can now establish strong and effective communication towards our clients.
Been working with them since in beta phase, found it of great help their customer service is best.
Voiptime is the best software we tested for optimizing sales and managing agents. It’s a great all-in-one solution.
We are able to call our leads in UK and USA with good prices and quality. We are able to save all phone calls and to set callbacks and follow-ups.
This was the main factor why we have chosen to work with this software. The price of Voiptime is relatively affordable, in combination with call rates of our sip provider, we've got quite a good deal.
Great tool for our business. It's easy to use and we don't need to have IT department to maintain this software.
The great thing about this software is that it is so quick to implement and no special training or IT staff are needed.
I think they have covered all basic lead management features. Of course, there's always room for improvement in integration with mass emailing software.
Easy to track client's status. Can integrate system with my email.
CrankWheel logo
4.9
64

Enterprise screen sharing

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.9
    Features
    4.8
    Customer support
    4.8
Pros and Cons from CrankWheel users   
avatar
avatar
avatar
+13
You can choose whether to share your whole screen or just your tabs. I love these options because I have a family picture that I love to show to clients on my home screen.
The only problem I have ever had was the link not getting through firewalls and to the customers.
I can't believe how amazing and responsive their customer service has been. They have truly gone above and beyond for any question I have asked them.
And that was my own stupidity, this comment shouldn't reflect on the quality of the software.
I do several screen shares a day for my job and this makes it as simple as clicking a button. I love the ease of use and it has worked perfectly every time I have used it.
I felt it was demanding a lot of bandwidth at times.
Also, I'd like to mention that mobile access to sessions is seamless as well. Mobile is especially good since we are living a mobile life and we use mobile as an extension of ourselves during the day.
The only thing that is a bit inconvenient is that the session timeout is the exact same as our passing period length so I was having to start a new session for each class (5 a day).
Awesome tool for sales and nice support team. I got really productive for sales calls.
This has all sorts of great features like screen record, Reduce what the viewer can see.
Overall, I love the simplicity of this software. It makes screen sharing easy.
Ease of use and dedicated URL for my company. Customers don't have to install anything.
CrankWheel is a perfect example of how we have been able upgrade our service and we see that our costomers are nicely surprised by this added feature.
Great tool to easily share the screen an show our product while calling via phone.
I use this extension every day to explain different types of health insurance plans. This has been a life saver to help build value and credibility over the phone.
I need to use a webinar environ to present insurance option. Crankwheel does a more than competent job and a price that cannot be beat.
You can choose whether to share your whole screen or just your tabs. I love these options because I have a family picture that I love to show to clients on my home screen.
The only problem I have ever had was the link not getting through firewalls and to the customers.
I can't believe how amazing and responsive their customer service has been. They have truly gone above and beyond for any question I have asked them.
And that was my own stupidity, this comment shouldn't reflect on the quality of the software.
I do several screen shares a day for my job and this makes it as simple as clicking a button. I love the ease of use and it has worked perfectly every time I have used it.
I felt it was demanding a lot of bandwidth at times.
Also, I'd like to mention that mobile access to sessions is seamless as well. Mobile is especially good since we are living a mobile life and we use mobile as an extension of ourselves during the day.
The only thing that is a bit inconvenient is that the session timeout is the exact same as our passing period length so I was having to start a new session for each class (5 a day).
Awesome tool for sales and nice support team. I got really productive for sales calls.
This has all sorts of great features like screen record, Reduce what the viewer can see.
Overall, I love the simplicity of this software. It makes screen sharing easy.
Ease of use and dedicated URL for my company. Customers don't have to install anything.
CrankWheel is a perfect example of how we have been able upgrade our service and we see that our costomers are nicely surprised by this added feature.
Great tool to easily share the screen an show our product while calling via phone.
I use this extension every day to explain different types of health insurance plans. This has been a life saver to help build value and credibility over the phone.
I need to use a webinar environ to present insurance option. Crankwheel does a more than competent job and a price that cannot be beat.
You can choose whether to share your whole screen or just your tabs. I love these options because I have a family picture that I love to show to clients on my home screen.
The only problem I have ever had was the link not getting through firewalls and to the customers.
I can't believe how amazing and responsive their customer service has been. They have truly gone above and beyond for any question I have asked them.
And that was my own stupidity, this comment shouldn't reflect on the quality of the software.
I do several screen shares a day for my job and this makes it as simple as clicking a button. I love the ease of use and it has worked perfectly every time I have used it.
I felt it was demanding a lot of bandwidth at times.
Also, I'd like to mention that mobile access to sessions is seamless as well. Mobile is especially good since we are living a mobile life and we use mobile as an extension of ourselves during the day.
The only thing that is a bit inconvenient is that the session timeout is the exact same as our passing period length so I was having to start a new session for each class (5 a day).
Awesome tool for sales and nice support team. I got really productive for sales calls.
This has all sorts of great features like screen record, Reduce what the viewer can see.
Overall, I love the simplicity of this software. It makes screen sharing easy.
Ease of use and dedicated URL for my company. Customers don't have to install anything.
CrankWheel is a perfect example of how we have been able upgrade our service and we see that our costomers are nicely surprised by this added feature.
Great tool to easily share the screen an show our product while calling via phone.
I use this extension every day to explain different types of health insurance plans. This has been a life saver to help build value and credibility over the phone.
I need to use a webinar environ to present insurance option. Crankwheel does a more than competent job and a price that cannot be beat.
Dialshree logo
4.7
70

Cloud-based contact center solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.8
Pros and Cons from Dialshree users   
avatar
avatar
+15
Great experience with good support team. Very happy to work with [sensitive content hidden.
Just need to update system time by time with real world problems. I think it is zero error solution.
Great experience, from [sensitive content hidden], entire team is super supportive. Modules are customizable & UI is super swift.
Auto Dial for the CallBacks features is missing.
As a Quality Monitoring executive, I have enjoyed call recording applications, checking customer details, analysis on reports, etc., are designed in a wonderful way and user friendly also.
What ever you need can be done by the team under user specific development in no time.
We highly recommend DialShree and commend Elision for their top-notch product and excellent service.
All options are visible to all and it is confusion able.
Scalability of the cloud-based solution ensured we could handle call volume fluctuations effortlessly. It saved us costs while maintaining high service quality during peak periods.
Great experience as getting proper support from Dialshree Team which is most important for all.
Means there are some features are really help for reducing the drop calls. And quality of Calls are also good.
I've looked and tested tons of dialer but nothing come close to DialShree. They have a dedicated support team to help us solve any issue with the dialer very quickly.
Software is easy to use and features are very easy to understand. Money is worth for this software.
Very smooth and user friendly - Omnichannel works like magic for Customer experience.
This software support all major technologies which help easy integrations with various software of company.
This is best product for doing outbound calling with all dialing modes include Predictive one.
Milan Rathi who looks after our account is proactive in handling and helping us in our existing concerns. He is quick to understand and help in implementation of our new developments.
We have customized many Api and features as per our requirement which help us to improve our productivity and business.
Great experience with good support team. Very happy to work with [sensitive content hidden.
Just need to update system time by time with real world problems. I think it is zero error solution.
Great experience, from [sensitive content hidden], entire team is super supportive. Modules are customizable & UI is super swift.
Auto Dial for the CallBacks features is missing.
As a Quality Monitoring executive, I have enjoyed call recording applications, checking customer details, analysis on reports, etc., are designed in a wonderful way and user friendly also.
What ever you need can be done by the team under user specific development in no time.
We highly recommend DialShree and commend Elision for their top-notch product and excellent service.
All options are visible to all and it is confusion able.
Scalability of the cloud-based solution ensured we could handle call volume fluctuations effortlessly. It saved us costs while maintaining high service quality during peak periods.
Great experience as getting proper support from Dialshree Team which is most important for all.
Means there are some features are really help for reducing the drop calls. And quality of Calls are also good.
I've looked and tested tons of dialer but nothing come close to DialShree. They have a dedicated support team to help us solve any issue with the dialer very quickly.
Software is easy to use and features are very easy to understand. Money is worth for this software.
Very smooth and user friendly - Omnichannel works like magic for Customer experience.
This software support all major technologies which help easy integrations with various software of company.
This is best product for doing outbound calling with all dialing modes include Predictive one.
Milan Rathi who looks after our account is proactive in handling and helping us in our existing concerns. He is quick to understand and help in implementation of our new developments.
We have customized many Api and features as per our requirement which help us to improve our productivity and business.
Great experience with good support team. Very happy to work with [sensitive content hidden.
Just need to update system time by time with real world problems. I think it is zero error solution.
Great experience, from [sensitive content hidden], entire team is super supportive. Modules are customizable & UI is super swift.
Auto Dial for the CallBacks features is missing.
As a Quality Monitoring executive, I have enjoyed call recording applications, checking customer details, analysis on reports, etc., are designed in a wonderful way and user friendly also.
What ever you need can be done by the team under user specific development in no time.
We highly recommend DialShree and commend Elision for their top-notch product and excellent service.
All options are visible to all and it is confusion able.
Scalability of the cloud-based solution ensured we could handle call volume fluctuations effortlessly. It saved us costs while maintaining high service quality during peak periods.
Great experience as getting proper support from Dialshree Team which is most important for all.
Means there are some features are really help for reducing the drop calls. And quality of Calls are also good.
I've looked and tested tons of dialer but nothing come close to DialShree. They have a dedicated support team to help us solve any issue with the dialer very quickly.
Software is easy to use and features are very easy to understand. Money is worth for this software.
Very smooth and user friendly - Omnichannel works like magic for Customer experience.
This software support all major technologies which help easy integrations with various software of company.
This is best product for doing outbound calling with all dialing modes include Predictive one.
Milan Rathi who looks after our account is proactive in handling and helping us in our existing concerns. He is quick to understand and help in implementation of our new developments.
We have customized many Api and features as per our requirement which help us to improve our productivity and business.
JustCall logo
4.1
160

AI, but better

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.0
    Customer support
    4.2
Pros and Cons from JustCall users   
avatar
+15
Is an alternative for others, nice and easy to use. The overall quality is good, of course depends on connection.
We also had issues with the way incoming calls were transferred if the main phone person was on a call. We lost many calls due to the transfer system.
Being able to dial numbers from any website is amazing. Best option for any size business looking for a great solution with lots of options.
We implemented JustCall early on and at the time it was a bit buggy which was frustrating.
Just call is a user friendly software. There are some good features like integrated with our crm and slack.
Sometimes I get major lag on my calls and am forced to use my own phone to make calls.
I like the fact that it is intuitive and easy to use. Also, the onboarding process is one of a kind as this was the main reason why I choose this tool from a considerable amount of options available.
Having to split the text messages so the client can receive the entire message (limited Characters).
Our CFO liked it for the price and the functions of it. It integrates with Hubspot, easy to use text message platform, and the ability to listen in on calls.
I like how many things you can do on justcall. The range of options is great within one software platform.
It manages the call routing for the team to handle the admission and counseling meetings. The appointment scheduler is just amazing.
Since using JustCall we have found the Support team to be very responsive, available and effective in their support.
Wonderful VOIP calling solution to pair with Pipedrive.
Just Call is easy to use, probably best for bigger companies. Easy to use, in desptop and mobile version.
Benefits have been ease and time saving which means i can focus less on admin tasks and more on money making tasks associated with a telemarketing campaign.
The ease of use, UI, speed of setup, and chat support were exceptional. There was always somebody to reach within 10 minutes via chat.
Huge pro for JustCall is its integration capability with PipeDrive.
The support team is flexible and allows us to troubleshoot problems quickly.
Is an alternative for others, nice and easy to use. The overall quality is good, of course depends on connection.
We also had issues with the way incoming calls were transferred if the main phone person was on a call. We lost many calls due to the transfer system.
Being able to dial numbers from any website is amazing. Best option for any size business looking for a great solution with lots of options.
We implemented JustCall early on and at the time it was a bit buggy which was frustrating.
Just call is a user friendly software. There are some good features like integrated with our crm and slack.
Sometimes I get major lag on my calls and am forced to use my own phone to make calls.
I like the fact that it is intuitive and easy to use. Also, the onboarding process is one of a kind as this was the main reason why I choose this tool from a considerable amount of options available.
Having to split the text messages so the client can receive the entire message (limited Characters).
Our CFO liked it for the price and the functions of it. It integrates with Hubspot, easy to use text message platform, and the ability to listen in on calls.
I like how many things you can do on justcall. The range of options is great within one software platform.
It manages the call routing for the team to handle the admission and counseling meetings. The appointment scheduler is just amazing.
Since using JustCall we have found the Support team to be very responsive, available and effective in their support.
Wonderful VOIP calling solution to pair with Pipedrive.
Just Call is easy to use, probably best for bigger companies. Easy to use, in desptop and mobile version.
Benefits have been ease and time saving which means i can focus less on admin tasks and more on money making tasks associated with a telemarketing campaign.
The ease of use, UI, speed of setup, and chat support were exceptional. There was always somebody to reach within 10 minutes via chat.
Huge pro for JustCall is its integration capability with PipeDrive.
The support team is flexible and allows us to troubleshoot problems quickly.
Is an alternative for others, nice and easy to use. The overall quality is good, of course depends on connection.
We also had issues with the way incoming calls were transferred if the main phone person was on a call. We lost many calls due to the transfer system.
Being able to dial numbers from any website is amazing. Best option for any size business looking for a great solution with lots of options.
We implemented JustCall early on and at the time it was a bit buggy which was frustrating.
Just call is a user friendly software. There are some good features like integrated with our crm and slack.
Sometimes I get major lag on my calls and am forced to use my own phone to make calls.
I like the fact that it is intuitive and easy to use. Also, the onboarding process is one of a kind as this was the main reason why I choose this tool from a considerable amount of options available.
Having to split the text messages so the client can receive the entire message (limited Characters).
Our CFO liked it for the price and the functions of it. It integrates with Hubspot, easy to use text message platform, and the ability to listen in on calls.
I like how many things you can do on justcall. The range of options is great within one software platform.
It manages the call routing for the team to handle the admission and counseling meetings. The appointment scheduler is just amazing.
Since using JustCall we have found the Support team to be very responsive, available and effective in their support.
Wonderful VOIP calling solution to pair with Pipedrive.
Just Call is easy to use, probably best for bigger companies. Easy to use, in desptop and mobile version.
Benefits have been ease and time saving which means i can focus less on admin tasks and more on money making tasks associated with a telemarketing campaign.
The ease of use, UI, speed of setup, and chat support were exceptional. There was always somebody to reach within 10 minutes via chat.
Huge pro for JustCall is its integration capability with PipeDrive.
The support team is flexible and allows us to troubleshoot problems quickly.
HoduCC logo
4.6
75

HoduCC Contact center software for sales and support teams

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.5
    Customer support
    4.6
Pros and Cons from HoduCC users   
avatar
+15
Nice guys, reliable software, reliable customization services, good support services.
There are no aspect of the product that is difficult to use.
The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Some CC Features missing. User interface needs some rework.
The support team is also responsive and helpful whenever we need assistance, also the management team “Kartik Khambhati” treats clients with respect and professionalism.
Every feature is good, with no negative reviews.
Stable and Flexible , yet well secured. Robust and cost effective.
The network integration does not sit well with our local Telco and internet service providers.
The experience with HoduCC has been great, the support team is always available to help at a moments notice and the team any fixes are done fast and efficiently.
I love the reporting platform. It has a lot of reporting to chose from especially as a Team Lead am able to pull report of all my agents and also it helps to analysis the reports.
I highly recommend HoduCC to any business looking for a reliable and feature-rich call center solution.
Feature rich, easy to use and most helpful team to coordinate and work with.
Quite user friendly and easy to use and great support.
The system is quite flexible so we can turn off the features we are not using to keep things simple but still have the ability to turn them on at a later date if we would like to.
Helps organisations to save costs and be more efficient.
Call clarity is topnotch and connection is swift.
Ease of use, professionality , reporting system and integration with other system.
Product easy to useIntegration easySupport available.
Nice guys, reliable software, reliable customization services, good support services.
There are no aspect of the product that is difficult to use.
The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Some CC Features missing. User interface needs some rework.
The support team is also responsive and helpful whenever we need assistance, also the management team “Kartik Khambhati” treats clients with respect and professionalism.
Every feature is good, with no negative reviews.
Stable and Flexible , yet well secured. Robust and cost effective.
The network integration does not sit well with our local Telco and internet service providers.
The experience with HoduCC has been great, the support team is always available to help at a moments notice and the team any fixes are done fast and efficiently.
I love the reporting platform. It has a lot of reporting to chose from especially as a Team Lead am able to pull report of all my agents and also it helps to analysis the reports.
I highly recommend HoduCC to any business looking for a reliable and feature-rich call center solution.
Feature rich, easy to use and most helpful team to coordinate and work with.
Quite user friendly and easy to use and great support.
The system is quite flexible so we can turn off the features we are not using to keep things simple but still have the ability to turn them on at a later date if we would like to.
Helps organisations to save costs and be more efficient.
Call clarity is topnotch and connection is swift.
Ease of use, professionality , reporting system and integration with other system.
Product easy to useIntegration easySupport available.
Nice guys, reliable software, reliable customization services, good support services.
There are no aspect of the product that is difficult to use.
The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Some CC Features missing. User interface needs some rework.
The support team is also responsive and helpful whenever we need assistance, also the management team “Kartik Khambhati” treats clients with respect and professionalism.
Every feature is good, with no negative reviews.
Stable and Flexible , yet well secured. Robust and cost effective.
The network integration does not sit well with our local Telco and internet service providers.
The experience with HoduCC has been great, the support team is always available to help at a moments notice and the team any fixes are done fast and efficiently.
I love the reporting platform. It has a lot of reporting to chose from especially as a Team Lead am able to pull report of all my agents and also it helps to analysis the reports.
I highly recommend HoduCC to any business looking for a reliable and feature-rich call center solution.
Feature rich, easy to use and most helpful team to coordinate and work with.
Quite user friendly and easy to use and great support.
The system is quite flexible so we can turn off the features we are not using to keep things simple but still have the ability to turn them on at a later date if we would like to.
Helps organisations to save costs and be more efficient.
Call clarity is topnotch and connection is swift.
Ease of use, professionality , reporting system and integration with other system.
Product easy to useIntegration easySupport available.
Ricochet360 logo
4.8
52

Sales is a contact sport. Our Auto Dialer connects you 1st!

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.7
    Customer support
    4.8
Pros and Cons from Ricochet360 users   
avatar
avatar
+13
It lets you do all sorts of customizations to the way you want the calls to happen. It's not easy to understand initially, but Ricochet offers superb support.
Sometimes it is difficult to use while multitasking with other systems in our office.
Allows for unlimited customization, robust platform. Rep has been great assisting me in getting it working to my liking.
Was difficult at first to train staff, but once you get the rhythm it is smooth.
Excellent customer service. SENSITIVE CONTENT] was very friendly, patient and helpful in answering questions.
I don’t like that you can not mass assign leads to people. You can’t mass delete leads.
By using this it will help determine this and closing more sales. SENSITIVE CONTENT] was also great on helping out on the live support call.
Sometimes the calls disposition wrong after setting an appointment. Also would like to be able to disposition calls faster.
Excellent software, makes organization easy. Keeps all my followup sales clear and organized and effectively scheduled, as well as saving all the key details and accessing them very easily.
Ricochet is an excellent easy to use software. The changes being made are heading in the right direction.
The software is user friendly. We loved that we were able to access the software from any device.
Efficient, simple, effective. Great at helping agents bang out calls.
I love the ability to customize this application.
Increased call time by 200% and outbounds dials by 250. Incredibly efficient, easy to learn, and a valuable asset to the company.
This savings helps offset the cost of Ricochet.
Solving issue of determining cost per acquisition.
It lets you do all sorts of customizations to the way you want the calls to happen. It's not easy to understand initially, but Ricochet offers superb support.
Sometimes it is difficult to use while multitasking with other systems in our office.
Allows for unlimited customization, robust platform. Rep has been great assisting me in getting it working to my liking.
Was difficult at first to train staff, but once you get the rhythm it is smooth.
Excellent customer service. SENSITIVE CONTENT] was very friendly, patient and helpful in answering questions.
I don’t like that you can not mass assign leads to people. You can’t mass delete leads.
By using this it will help determine this and closing more sales. SENSITIVE CONTENT] was also great on helping out on the live support call.
Sometimes the calls disposition wrong after setting an appointment. Also would like to be able to disposition calls faster.
Excellent software, makes organization easy. Keeps all my followup sales clear and organized and effectively scheduled, as well as saving all the key details and accessing them very easily.
Ricochet is an excellent easy to use software. The changes being made are heading in the right direction.
The software is user friendly. We loved that we were able to access the software from any device.
Efficient, simple, effective. Great at helping agents bang out calls.
I love the ability to customize this application.
Increased call time by 200% and outbounds dials by 250. Incredibly efficient, easy to learn, and a valuable asset to the company.
This savings helps offset the cost of Ricochet.
Solving issue of determining cost per acquisition.
It lets you do all sorts of customizations to the way you want the calls to happen. It's not easy to understand initially, but Ricochet offers superb support.
Sometimes it is difficult to use while multitasking with other systems in our office.
Allows for unlimited customization, robust platform. Rep has been great assisting me in getting it working to my liking.
Was difficult at first to train staff, but once you get the rhythm it is smooth.
Excellent customer service. SENSITIVE CONTENT] was very friendly, patient and helpful in answering questions.
I don’t like that you can not mass assign leads to people. You can’t mass delete leads.
By using this it will help determine this and closing more sales. SENSITIVE CONTENT] was also great on helping out on the live support call.
Sometimes the calls disposition wrong after setting an appointment. Also would like to be able to disposition calls faster.
Excellent software, makes organization easy. Keeps all my followup sales clear and organized and effectively scheduled, as well as saving all the key details and accessing them very easily.
Ricochet is an excellent easy to use software. The changes being made are heading in the right direction.
The software is user friendly. We loved that we were able to access the software from any device.
Efficient, simple, effective. Great at helping agents bang out calls.
I love the ability to customize this application.
Increased call time by 200% and outbounds dials by 250. Incredibly efficient, easy to learn, and a valuable asset to the company.
This savings helps offset the cost of Ricochet.
Solving issue of determining cost per acquisition.
FluentStream logo
4.6
70

Streamline Your SMB Communication Needs with FluentStream

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.8
Pros and Cons from FluentStream users   
avatar
avatar
+15
The many different features are great, and for how much you are paying it's really impressive. On-boarding was outstanding - rapid response, very helpful.
Are you kidding me. I asked that they set up a shell number (as our main line was being forwarded calls from another main line) to bypass the bad line, but that shouldn't have come from me.
FluentStream gives you all the features you could possibly want at a very reasonable price, they are always working with us to innovate on great ideas to help our clients reach us.
I take a lot of calls on the road and having to pull over to sign into my account is the biggest inconvenience.
I like the ease of pulling report to analyze data. Also, being able to listen in to employee conversations with has been a great tool for training.
The cited a clause in the contract that stated we had 30 days to dispute any charges. Their monthly statement does not have this stipulation.
I love the customer service and how easy they are to work with. I enjoy that all of our staff is able to go in and update the call flow when they are out vs just having one admin.
I sometimes have trouble remembering how to use some of the less common features, but their customer service chat quickly walks me through the forgotten steps.
Support has been superb for us - quick responses and semi-custom solutions, software offers many setup options, USA competent support.
Value for the Cost is outstanding - significant savings over past providers.
I love the user friendly platform, very "dummy proof" for those of us that aren't as technologically inclined.
Overall, I would say this has been a great experience.
Functionality, ease of use, and most of all the support staff that comes with it.
I primarily like the customization that is available, from automated answering messages to call routing, and call recording.
Whenever I reach out to customer support, I've been assisted immediately. I've not had one bad experience with the support team.
Better value and feature over our last VoIP provider.
We have Cisco SPA508G and they are good phones - but the programming is a little more complex to integrate if you need a custom setup.
I have used a bunch of VOIP service but Fluentstream is really enterprise grade stuff and no mickey mouse operation like some of the other players.
The many different features are great, and for how much you are paying it's really impressive. On-boarding was outstanding - rapid response, very helpful.
Are you kidding me. I asked that they set up a shell number (as our main line was being forwarded calls from another main line) to bypass the bad line, but that shouldn't have come from me.
FluentStream gives you all the features you could possibly want at a very reasonable price, they are always working with us to innovate on great ideas to help our clients reach us.
I take a lot of calls on the road and having to pull over to sign into my account is the biggest inconvenience.
I like the ease of pulling report to analyze data. Also, being able to listen in to employee conversations with has been a great tool for training.
The cited a clause in the contract that stated we had 30 days to dispute any charges. Their monthly statement does not have this stipulation.
I love the customer service and how easy they are to work with. I enjoy that all of our staff is able to go in and update the call flow when they are out vs just having one admin.
I sometimes have trouble remembering how to use some of the less common features, but their customer service chat quickly walks me through the forgotten steps.
Support has been superb for us - quick responses and semi-custom solutions, software offers many setup options, USA competent support.
Value for the Cost is outstanding - significant savings over past providers.
I love the user friendly platform, very "dummy proof" for those of us that aren't as technologically inclined.
Overall, I would say this has been a great experience.
Functionality, ease of use, and most of all the support staff that comes with it.
I primarily like the customization that is available, from automated answering messages to call routing, and call recording.
Whenever I reach out to customer support, I've been assisted immediately. I've not had one bad experience with the support team.
Better value and feature over our last VoIP provider.
We have Cisco SPA508G and they are good phones - but the programming is a little more complex to integrate if you need a custom setup.
I have used a bunch of VOIP service but Fluentstream is really enterprise grade stuff and no mickey mouse operation like some of the other players.
The many different features are great, and for how much you are paying it's really impressive. On-boarding was outstanding - rapid response, very helpful.
Are you kidding me. I asked that they set up a shell number (as our main line was being forwarded calls from another main line) to bypass the bad line, but that shouldn't have come from me.
FluentStream gives you all the features you could possibly want at a very reasonable price, they are always working with us to innovate on great ideas to help our clients reach us.
I take a lot of calls on the road and having to pull over to sign into my account is the biggest inconvenience.
I like the ease of pulling report to analyze data. Also, being able to listen in to employee conversations with has been a great tool for training.
The cited a clause in the contract that stated we had 30 days to dispute any charges. Their monthly statement does not have this stipulation.
I love the customer service and how easy they are to work with. I enjoy that all of our staff is able to go in and update the call flow when they are out vs just having one admin.
I sometimes have trouble remembering how to use some of the less common features, but their customer service chat quickly walks me through the forgotten steps.
Support has been superb for us - quick responses and semi-custom solutions, software offers many setup options, USA competent support.
Value for the Cost is outstanding - significant savings over past providers.
I love the user friendly platform, very "dummy proof" for those of us that aren't as technologically inclined.
Overall, I would say this has been a great experience.
Functionality, ease of use, and most of all the support staff that comes with it.
I primarily like the customization that is available, from automated answering messages to call routing, and call recording.
Whenever I reach out to customer support, I've been assisted immediately. I've not had one bad experience with the support team.
Better value and feature over our last VoIP provider.
We have Cisco SPA508G and they are good phones - but the programming is a little more complex to integrate if you need a custom setup.
I have used a bunch of VOIP service but Fluentstream is really enterprise grade stuff and no mickey mouse operation like some of the other players.
Kavkom logo
4.7
56

Predictive dialer and telephony software for telemarketers

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.7
Pros and Cons from Kavkom users   
No pros & cons found
Lifesize logo
4.4
88

Video, audio & web conferencing platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.7
    Ease of use
    4.3
    Features
    4.1
    Customer support
    4.1
Pros and Cons from Lifesize users   
avatar
avatar
+15
It is a great product, not cheap at all (licenses + hardware) but it is a good investment for a fast growing business.
In the past the biggest issue we have had with the software is its lack of functionality when there is a software version mismatch from host to participants.
Great Mac and mobile clients. Good integration with various hardware A/V options, great for conference room setups.
Having to renewal the license or your conferencing system is useless, the hardware is a little overpriced as well.
This software is great I use it on a daily basis to meet with clients. Its functionality is super easy to use.
If a problem is occurring and a reboot of the device is needed, count on spending 3-5 minutes waiting for it to initialize.
This is a good platform for video conferencing. I like it because it doesn't crash, the fluidity of the audio and video is good.
Problem is you can't search by the ID to find the room, although that is often what is referenced by users trying to call in or if they were invited via email.
The software is feature rich. Based off of other video conferencing solutions I have used, Lifesize seems to have more capabilities and strong customer support.
There is no native app for linux based systems.
We have used lifesize to successfully implement training across the US. It has been a useful way to expand our offerings and connect regions.
Its a very high quality video service the best experienced while using Room system to Room system in 4K quality.
Great quality video conferencing. Integration of all the units into one Console and being able to manage easily.
We have four community stations so we use this every day for briefing and debriefing. We also regularly hold meetings which is a lifesaver for those who work swing and graveyard shifts.
Overall lifesize is a good solution to communicating with small to large groups.
Overall experience with Lifesize has been good, and it has helped me carry on my work smoothly as it allows me to remotely interact with my colleagues.
This software is extremely easy to use and takes no time to jump right in. The software is perfect for face to face video conferencing or screen sharing.
The life-size equipment itself is relatively easy to use. We are able to speak with officers based out of other stations virtually instead of requiring an in-person meeting.
It is a great product, not cheap at all (licenses + hardware) but it is a good investment for a fast growing business.
In the past the biggest issue we have had with the software is its lack of functionality when there is a software version mismatch from host to participants.
Great Mac and mobile clients. Good integration with various hardware A/V options, great for conference room setups.
Having to renewal the license or your conferencing system is useless, the hardware is a little overpriced as well.
This software is great I use it on a daily basis to meet with clients. Its functionality is super easy to use.
If a problem is occurring and a reboot of the device is needed, count on spending 3-5 minutes waiting for it to initialize.
This is a good platform for video conferencing. I like it because it doesn't crash, the fluidity of the audio and video is good.
Problem is you can't search by the ID to find the room, although that is often what is referenced by users trying to call in or if they were invited via email.
The software is feature rich. Based off of other video conferencing solutions I have used, Lifesize seems to have more capabilities and strong customer support.
There is no native app for linux based systems.
We have used lifesize to successfully implement training across the US. It has been a useful way to expand our offerings and connect regions.
Its a very high quality video service the best experienced while using Room system to Room system in 4K quality.
Great quality video conferencing. Integration of all the units into one Console and being able to manage easily.
We have four community stations so we use this every day for briefing and debriefing. We also regularly hold meetings which is a lifesaver for those who work swing and graveyard shifts.
Overall lifesize is a good solution to communicating with small to large groups.
Overall experience with Lifesize has been good, and it has helped me carry on my work smoothly as it allows me to remotely interact with my colleagues.
This software is extremely easy to use and takes no time to jump right in. The software is perfect for face to face video conferencing or screen sharing.
The life-size equipment itself is relatively easy to use. We are able to speak with officers based out of other stations virtually instead of requiring an in-person meeting.
It is a great product, not cheap at all (licenses + hardware) but it is a good investment for a fast growing business.
In the past the biggest issue we have had with the software is its lack of functionality when there is a software version mismatch from host to participants.
Great Mac and mobile clients. Good integration with various hardware A/V options, great for conference room setups.
Having to renewal the license or your conferencing system is useless, the hardware is a little overpriced as well.
This software is great I use it on a daily basis to meet with clients. Its functionality is super easy to use.
If a problem is occurring and a reboot of the device is needed, count on spending 3-5 minutes waiting for it to initialize.
This is a good platform for video conferencing. I like it because it doesn't crash, the fluidity of the audio and video is good.
Problem is you can't search by the ID to find the room, although that is often what is referenced by users trying to call in or if they were invited via email.
The software is feature rich. Based off of other video conferencing solutions I have used, Lifesize seems to have more capabilities and strong customer support.
There is no native app for linux based systems.
We have used lifesize to successfully implement training across the US. It has been a useful way to expand our offerings and connect regions.
Its a very high quality video service the best experienced while using Room system to Room system in 4K quality.
Great quality video conferencing. Integration of all the units into one Console and being able to manage easily.
We have four community stations so we use this every day for briefing and debriefing. We also regularly hold meetings which is a lifesaver for those who work swing and graveyard shifts.
Overall lifesize is a good solution to communicating with small to large groups.
Overall experience with Lifesize has been good, and it has helped me carry on my work smoothly as it allows me to remotely interact with my colleagues.
This software is extremely easy to use and takes no time to jump right in. The software is perfect for face to face video conferencing or screen sharing.
The life-size equipment itself is relatively easy to use. We are able to speak with officers based out of other stations virtually instead of requiring an in-person meeting.
uContact logo
4.3
51

Beautiful Contact Center Solution - Omnichannel - All in One

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.3
    Features
    4.4
    Customer support
    4.7
Pros and Cons from uContact users   
avatar
avatar
+10
Great system to work with callbacks and integration's are an amazing addon to this product.
The problem is that it freezes when being used a lot.
I have used the uContact call center software and is dedicated to increase the performance helps to improve the call center activities and the result is a better customer experience.
The occasional glitches may be a bit inconvenient at times.
The solution is extremely easy to use and allows and is a true all in one multichannel solution. I highly recommend uContact for financial institutions.
Right now someone technical is needed sometimes to learn process modification. All of the building blocks are there they just need to be set how you want.
We are satisfied with uContact in terms of features and support. The implementation was fast and the usability was great.
We love and appreciate the fact that uContact integrates easily and has an intuitive interface. It's got lots of features for a well priced contact center solution.
Easy to setup, strong contact center features, and great customer support service. Easy to maintain and operate.
Amazingly complete product, great Price, and the best service.
If you have really specific needs, that requires a flexible tool, this is your solution. The team was very helpful during all the process, from the idea to the implementation.
In addition it has the best price in the market product-features.
I appreciate that it allows for contact with customers through various communication methods.
Great system to work with callbacks and integration's are an amazing addon to this product.
The problem is that it freezes when being used a lot.
I have used the uContact call center software and is dedicated to increase the performance helps to improve the call center activities and the result is a better customer experience.
The occasional glitches may be a bit inconvenient at times.
The solution is extremely easy to use and allows and is a true all in one multichannel solution. I highly recommend uContact for financial institutions.
Right now someone technical is needed sometimes to learn process modification. All of the building blocks are there they just need to be set how you want.
We are satisfied with uContact in terms of features and support. The implementation was fast and the usability was great.
We love and appreciate the fact that uContact integrates easily and has an intuitive interface. It's got lots of features for a well priced contact center solution.
Easy to setup, strong contact center features, and great customer support service. Easy to maintain and operate.
Amazingly complete product, great Price, and the best service.
If you have really specific needs, that requires a flexible tool, this is your solution. The team was very helpful during all the process, from the idea to the implementation.
In addition it has the best price in the market product-features.
I appreciate that it allows for contact with customers through various communication methods.
Great system to work with callbacks and integration's are an amazing addon to this product.
The problem is that it freezes when being used a lot.
I have used the uContact call center software and is dedicated to increase the performance helps to improve the call center activities and the result is a better customer experience.
The occasional glitches may be a bit inconvenient at times.
The solution is extremely easy to use and allows and is a true all in one multichannel solution. I highly recommend uContact for financial institutions.
Right now someone technical is needed sometimes to learn process modification. All of the building blocks are there they just need to be set how you want.
We are satisfied with uContact in terms of features and support. The implementation was fast and the usability was great.
We love and appreciate the fact that uContact integrates easily and has an intuitive interface. It's got lots of features for a well priced contact center solution.
Easy to setup, strong contact center features, and great customer support service. Easy to maintain and operate.
Amazingly complete product, great Price, and the best service.
If you have really specific needs, that requires a flexible tool, this is your solution. The team was very helpful during all the process, from the idea to the implementation.
In addition it has the best price in the market product-features.
I appreciate that it allows for contact with customers through various communication methods.
Aloware logo
4.4
31

so much more than just a sales dialer

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.3
    Features
    4.4
    Customer support
    4.5
Pros and Cons from Aloware users   
avatar
avatar
+11
Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike.
Changing a contact is on Aloware does not work well if the contact has been pulled from another integration, the Guesty integration is not 2-way. The cost is high compared to other similar software.
It is an awesome thing using this software. I would recommend this to all to use it.
If I have problems, i am contacted quickly and the problem is efficiently solved.
Many helpful features and creative uses. Makes marketing tracking super easy and automated.
I haven't try the crm, there is not much that I don't like.
Excellent for small and medium scale businesses. Easy CRM integration with most of the leading CRM softwares.
Upload templates became difficult on certain computer.
Our transition to Aloware was seamless. Their customer support is quick and helpful, every time.
Easy to use and love how it shows patients names when calling.
A true power dialer that integrated with our CRM, Hubspot. It is very easy to customize and navigate the software to my contact center's needs.
Great customer service during my learning curve.
Lists are so easy to navigate, can send mass texts, emails, and do quick calls. More importantly it's very easy to maintain these lists and update leads.
These integrations were a key feature for us. The software is easy to use, and scales well with our business.
Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike.
Changing a contact is on Aloware does not work well if the contact has been pulled from another integration, the Guesty integration is not 2-way. The cost is high compared to other similar software.
It is an awesome thing using this software. I would recommend this to all to use it.
If I have problems, i am contacted quickly and the problem is efficiently solved.
Many helpful features and creative uses. Makes marketing tracking super easy and automated.
I haven't try the crm, there is not much that I don't like.
Excellent for small and medium scale businesses. Easy CRM integration with most of the leading CRM softwares.
Upload templates became difficult on certain computer.
Our transition to Aloware was seamless. Their customer support is quick and helpful, every time.
Easy to use and love how it shows patients names when calling.
A true power dialer that integrated with our CRM, Hubspot. It is very easy to customize and navigate the software to my contact center's needs.
Great customer service during my learning curve.
Lists are so easy to navigate, can send mass texts, emails, and do quick calls. More importantly it's very easy to maintain these lists and update leads.
These integrations were a key feature for us. The software is easy to use, and scales well with our business.
Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike.
Changing a contact is on Aloware does not work well if the contact has been pulled from another integration, the Guesty integration is not 2-way. The cost is high compared to other similar software.
It is an awesome thing using this software. I would recommend this to all to use it.
If I have problems, i am contacted quickly and the problem is efficiently solved.
Many helpful features and creative uses. Makes marketing tracking super easy and automated.
I haven't try the crm, there is not much that I don't like.
Excellent for small and medium scale businesses. Easy CRM integration with most of the leading CRM softwares.
Upload templates became difficult on certain computer.
Our transition to Aloware was seamless. Their customer support is quick and helpful, every time.
Easy to use and love how it shows patients names when calling.
A true power dialer that integrated with our CRM, Hubspot. It is very easy to customize and navigate the software to my contact center's needs.
Great customer service during my learning curve.
Lists are so easy to navigate, can send mass texts, emails, and do quick calls. More importantly it's very easy to maintain these lists and update leads.
These integrations were a key feature for us. The software is easy to use, and scales well with our business.
Adversus logo
4.8
18

Cloud-based dialer & CRM solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.8
    Features
    4.8
    Customer support
    4.9
Pros and Cons from Adversus users   
avatar
+11
You want the best for your business. Because this is only if you want the best.
Some features are still missing, but are all being developed.
The dialed is awesome and when you look into it more, it can do a lot, and often when I have something new in the dialer and in the hole system, they are ahead of me, and already on it.
While this isn't an issue with Adversus, it's the only negative thing I could think of.
Our employees have a work tool that they are really happy with and that has increased their efficiency.
The best piece of dialer software i've ever tried, I don't believe there is such a product on the market as good as this one, it's a must try.
Innovative system to manage your lead-flow in a very user friendly way.
Intuitive design - The user experience is amazing - As a phoner, lets be honest, your job is hard to convince other people to buy your product, and you get a lot of negative people on the phone.
Adversus is a very easy and effective dialer software and at the same time it is quick to get started.
The price is really good. And I actually have not even once looked at other prices on other software, because I don’t need anything else.
I like the fact it's both a CRM and a phone system provider, I don't need to use many tools and integrate them all together anymore.
Important Kpi's integrated live for both agents and managers to follow. Live feature: perfect for training and optimizing time management on your team.
Therefore the system must be as fluent and intuitive as possible, in order to ease some of the pain. I'm actually happy in Adversus, great visuals, no bugs, just well thought design for the user.
Company with individuals that want to make a difference, they invest in their product to make it even better instead of just using their software as a cash-cow.
You want the best for your business. Because this is only if you want the best.
Some features are still missing, but are all being developed.
The dialed is awesome and when you look into it more, it can do a lot, and often when I have something new in the dialer and in the hole system, they are ahead of me, and already on it.
While this isn't an issue with Adversus, it's the only negative thing I could think of.
Our employees have a work tool that they are really happy with and that has increased their efficiency.
The best piece of dialer software i've ever tried, I don't believe there is such a product on the market as good as this one, it's a must try.
Innovative system to manage your lead-flow in a very user friendly way.
Intuitive design - The user experience is amazing - As a phoner, lets be honest, your job is hard to convince other people to buy your product, and you get a lot of negative people on the phone.
Adversus is a very easy and effective dialer software and at the same time it is quick to get started.
The price is really good. And I actually have not even once looked at other prices on other software, because I don’t need anything else.
I like the fact it's both a CRM and a phone system provider, I don't need to use many tools and integrate them all together anymore.
Important Kpi's integrated live for both agents and managers to follow. Live feature: perfect for training and optimizing time management on your team.
Therefore the system must be as fluent and intuitive as possible, in order to ease some of the pain. I'm actually happy in Adversus, great visuals, no bugs, just well thought design for the user.
Company with individuals that want to make a difference, they invest in their product to make it even better instead of just using their software as a cash-cow.
You want the best for your business. Because this is only if you want the best.
Some features are still missing, but are all being developed.
The dialed is awesome and when you look into it more, it can do a lot, and often when I have something new in the dialer and in the hole system, they are ahead of me, and already on it.
While this isn't an issue with Adversus, it's the only negative thing I could think of.
Our employees have a work tool that they are really happy with and that has increased their efficiency.
The best piece of dialer software i've ever tried, I don't believe there is such a product on the market as good as this one, it's a must try.
Innovative system to manage your lead-flow in a very user friendly way.
Intuitive design - The user experience is amazing - As a phoner, lets be honest, your job is hard to convince other people to buy your product, and you get a lot of negative people on the phone.
Adversus is a very easy and effective dialer software and at the same time it is quick to get started.
The price is really good. And I actually have not even once looked at other prices on other software, because I don’t need anything else.
I like the fact it's both a CRM and a phone system provider, I don't need to use many tools and integrate them all together anymore.
Important Kpi's integrated live for both agents and managers to follow. Live feature: perfect for training and optimizing time management on your team.
Therefore the system must be as fluent and intuitive as possible, in order to ease some of the pain. I'm actually happy in Adversus, great visuals, no bugs, just well thought design for the user.
Company with individuals that want to make a difference, they invest in their product to make it even better instead of just using their software as a cash-cow.
CallShaper logo
4.9
17

Call center software for managing inbound and outbound calls

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.9
    Features
    4.7
    Customer support
    5.0
Pros and Cons from CallShaper users   
+11
I love the fact that it is so easy to program, I don't need a programmer's help to set up a campaign. The reporting is great, and you can drill down to the rep or media level and listen to the calls.
If you have not set up a recurring export, you cannot quickly grab a customized report for already existing calls, you are limited to some pre-set reports.
This is a great system and one of the best features is the customization script on the fly making it really easy to make changes to existing scripts and the logic is easy to understand.
It is always auto dial for outbound. There is no option to dial manually.
The Customer Support is very impressive and very satisfying in particular. Functionality is quite user Friendly.
When I make changes, the agents see it on the next call. No need to have everyone log out and back in to see changes.
This makes it extremely cost effective for me. The productivity is excellent, and the reporting allows me to manage my business down to the rep or media source detail so I can optimize performance.
Some of the stats are a bit tough to comprehend.
Ease of use, ease of deployment, supervisor tools, scorecards, monitoring, ease of recording location. Lead and Agent skill sets.
I love using this platform the ease of setting up the campaigns to have agents seeing real time stats.
The ease of navigation and being so user friendly.
I manage a small size customer service team of about 10 people, who use CallShaper. The scripting, IVR, and webhook features are all very robust and I have been completely satisfied.
Which is excellent since time is literally Money.
You are able to fully customize exports with all existing data fields, plus custom data fields that you can add. The only improvement I would like to see is the ability to customize "ad-hoc" reports.
I love the fact that it is so easy to program, I don't need a programmer's help to set up a campaign. The reporting is great, and you can drill down to the rep or media level and listen to the calls.
If you have not set up a recurring export, you cannot quickly grab a customized report for already existing calls, you are limited to some pre-set reports.
This is a great system and one of the best features is the customization script on the fly making it really easy to make changes to existing scripts and the logic is easy to understand.
It is always auto dial for outbound. There is no option to dial manually.
The Customer Support is very impressive and very satisfying in particular. Functionality is quite user Friendly.
When I make changes, the agents see it on the next call. No need to have everyone log out and back in to see changes.
This makes it extremely cost effective for me. The productivity is excellent, and the reporting allows me to manage my business down to the rep or media source detail so I can optimize performance.
Some of the stats are a bit tough to comprehend.
Ease of use, ease of deployment, supervisor tools, scorecards, monitoring, ease of recording location. Lead and Agent skill sets.
I love using this platform the ease of setting up the campaigns to have agents seeing real time stats.
The ease of navigation and being so user friendly.
I manage a small size customer service team of about 10 people, who use CallShaper. The scripting, IVR, and webhook features are all very robust and I have been completely satisfied.
Which is excellent since time is literally Money.
You are able to fully customize exports with all existing data fields, plus custom data fields that you can add. The only improvement I would like to see is the ability to customize "ad-hoc" reports.
I love the fact that it is so easy to program, I don't need a programmer's help to set up a campaign. The reporting is great, and you can drill down to the rep or media level and listen to the calls.
If you have not set up a recurring export, you cannot quickly grab a customized report for already existing calls, you are limited to some pre-set reports.
This is a great system and one of the best features is the customization script on the fly making it really easy to make changes to existing scripts and the logic is easy to understand.
It is always auto dial for outbound. There is no option to dial manually.
The Customer Support is very impressive and very satisfying in particular. Functionality is quite user Friendly.
When I make changes, the agents see it on the next call. No need to have everyone log out and back in to see changes.
This makes it extremely cost effective for me. The productivity is excellent, and the reporting allows me to manage my business down to the rep or media source detail so I can optimize performance.
Some of the stats are a bit tough to comprehend.
Ease of use, ease of deployment, supervisor tools, scorecards, monitoring, ease of recording location. Lead and Agent skill sets.
I love using this platform the ease of setting up the campaigns to have agents seeing real time stats.
The ease of navigation and being so user friendly.
I manage a small size customer service team of about 10 people, who use CallShaper. The scripting, IVR, and webhook features are all very robust and I have been completely satisfied.
Which is excellent since time is literally Money.
You are able to fully customize exports with all existing data fields, plus custom data fields that you can add. The only improvement I would like to see is the ability to customize "ad-hoc" reports.