getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Vocalcom Hermes360 Logo

Omnichannel contact center solution

Table of Contents

usersusersusers

Is this product right for your business?

Find out with a

Vocalcom Hermes360 - 2026 Pricing, Features, Reviews & Alternatives

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Vocalcom Hermes360 overview

What is Vocalcom Hermes360?

With Vocalcom’s omnichannel cloud contact center solution, agents can manage their inbound and outbound contacts across all interaction channels on a single unified platform. The software offers the following features: omnichannel communication channels, CRM integration, reports and analytics, outbound and inbound calls, CCaaS and more.

Starting price


Alternatives

with better value for money

Vocalcom Hermes360’s user interface

Ease of use rating:

Vocalcom Hermes360 reviews

Overall rating

4.9

/5

17

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1.00/10
Rating distribution

5

4

3

2

1

15

2

0

0

0

Who uses Vocalcom Hermes360?

Based on 17 verified user reviews.

Company size

- Not enough reviews

Small Businesses

Midsize Businesses

Enterprises

Top industries

Telecommunications
Sporting Goods

Use cases

Call Center
Customer Support
Telephony

Vocalcom Hermes360's key features

Most critical features, based on insights from Vocalcom Hermes360 users:

Call recording
Call logging
Call monitoring
Queue management
Call routing
Reporting/Analytics

All Vocalcom Hermes360 features

Features rating:

Access controls/permissions
Activity dashboard
Activity tracking
Agent interface
Alerts/Escalation
Alerts/Notifications
API
Auto-Dialer
Automated routing
Automated scheduling
Automatic call distribution
Blended call center
Callback scheduling
Call center management
Caller id
Call list management
Call logging
Call monitoring
Call recording
Call reporting
Call routing
Call scripting
Call tracking
Call transfer
Campaign management
Chatbot
Chat/Messaging
Collaboration tools
Computer telephony integration
Contact database
Contact management
CRM
Customer history
Customizable branding
Customizable reports
Customizable templates
Dashboard
Email management
Email templates
Historical reporting
Inbound call center
Interaction tracking
Invoice management
IVR
Live chat
Manual dialer
Monitoring
Multi-Channel communication
Multiple user accounts
Outbound call center
Payment collection
Performance management
Predictive dialer
Progressive dialer
Quality management
Queue management
Real-Time analytics
Real-Time data
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Real-Time updates
Reminders
Reporting/Analytics
Reporting & statistics
Search/Filter
Self service portal
Social media integration
Survey/Poll management
Surveys & feedback
Template management
Text analysis
Text to speech
Third-Party integrations
User management
Voice mail
Workflow management

Vocalcom Hermes360 alternatives

Vocalcom Hermes360 logo

Starting from

Empty state illustration for "No pricing info"

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Bitrix24 logo
visit website

Starting from

69

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
JustCall logo

Starting from

29

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
LeadDesk logo

Starting from

99

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Vocalcom Hermes360 support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Phone Support
Email/Help Desk

Training options

In Person
Live Online

Vocalcom Hermes360 FAQs

Related categories