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Apricot Social Solutions Pricing

Pricing overview

Value for money rating

3.9

/5

70

Price starts from

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Free plan
Subscription
Free trial

Pricing details

Contact Social Solutions for pricing information.

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What users say

Poor communication and overpriced for small non-profit case management.

EO

Emma O.

On top of all of this, existing subscribers prior to the transition will be hit with a 10% increase in their contracts year over year until it reaches their current pricing model.

DM

Derrick M.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Solutions for the Nonprofit world

Reviewed 5 months ago
Pros

Easily customizable. Continuous development toward more user friendly features. Online features. Ease of building reports and reporting capabilities

Cons

The pricing. Use of more complex reporting systems to better filter or analyze data.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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apricot effectivenss

Reviewed 5 months ago

Usually there is quick turn around when customer service is needed

Pros

We are the administrators and can add reports as needed.

Cons

At the time it was the best product we reviewed . As we were getting started another product came to the forefront, many of the non profits in our area using Apricot got out of their contracts and changed to the product. We had a long contract and could not buy out of it. the price of the other product was better and had more features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product and easy to customize.

Reviewed 5 years ago

This helped us take our organization to the next level since we can now track and report data on our program.

Pros

My favorite thing about this product is the ability to customize and build your own system. We had to move from a dead Access database but needed something affordable that we could customize. We purchased this product to manage our program outcomes but since it is so easy to customize we have expanded the use of the product to other areas. Customer service is incredible, the best I have experienced...

Cons

I really cannot think of anything I do not like about the software. Maybe that it works the best in Google Chrome and I prefer to use Firefox. The use of the software is accessible from any browser but the programmers prefer Chrome so that is where you get the best user experience.

Vendor response

Thank you for the great feedback! We are thrilled that you are happy and are committed to continuing to exceed your expectations. It's why we love what we do!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Apricot review

Reviewed 5 months ago

Apricot is great because it's something I can manage myself without contracting it out to an IT support company. Keeping it in house makes it so much faster to get what I need.

Pros

It's super easy to use. Reports can be built and pulled within minutes. Forms can be created and edited within minutes.

Cons

Sometimes the chat feature is just not the greatest way to communicate. Having email or telephone support (not for additional cost) that's used only rarely would be a huge help. The only thing I struggle with is setting up new users. It' s just not as intuitive as the rest of the product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Wonderful System But Too Expensive

Reviewed 5 months ago

This system helps us track our services very well and with a great level of detail. It has been challenging incorporating our entire org into it because of the cost. We cannot afford to have all the users we need because their pricing is cost-per-user.

Pros

The product is easy to use and highly customizable. If you understand the system (which takes a lot of self-led learning), it can really be a powerful tool.

Cons

The cost is the most prohibitive part of this software. Also, it's a bit difficult to find training or tutorials for specific things.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Apricot Social Solutions has solved our tracking and measuring needs

Reviewed 5 months ago

Overall, our experience with Apricot has been very positive. The learning curve for what and how we want things reported has been challenging, but the system is versatile and allows us to make changes and additions as we drill down on what we want to track and measure.

Pros

Apricots helps manage client services who have multiple staff member touch points. It makes the information available to all staff which helps us provide better service to our clients. The tracking and reporting system is easy to use and saves so much time.

Cons

Being a mid sized non-profit, we find the initial training for administrators to be lengthy and expensive, especially on top of the software costs itself. It would be helpful to have access to training videos at our fingertips.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Small non-profit with many areas of service

Reviewed 5 months ago
Pros

This software is easy to use and can gather great information for reporting. Real-time updates across the platform. Cloud access anywhere!

Cons

It is expensive and can be confusing to make changes. Reporting is great, but filters can be limiting at times, and not being able to filter a single input in 2 different ways is challenging at times.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great tool to take nonprofit to the next level!

Reviewed 5 months ago
Pros

The ability to build the workflow according to our needs and adapt them as we continue to grow. Report features save a LOT of time for grant reports

Cons

While the price is high for nonprofits, we have found it to be worth it. It isn't always user-friendly in the sense of being intuitive, but our staff has adapted fairly well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Just Switched to Apricot. Love It So Far

Reviewed 4 years ago

Worked on another product for a long long time (which is also very good and powerful). Moved over to Apricot recently, and have been very pleased. It's not quite as powerful as the other product, but it's more user-friendly, and also a lot less expensive.

Pros

Simple-to-understand form structure. They use a "Folder" concept to help you understand how the data is organized. Easy to link data from one folder to another. The form builder has a lot of simple but powerful features (like automated "Other" fields). The report engine is simple enough for most modestly tech savvy folk. And probably my favorite is the security controls...you can build security sets that inherit from other security sets. Saves a lot of time.

Cons

There's a lot of whitespace that seems unnecessary. Means you might have to scroll a while. Reporting/exporting data is good, but not quite as powerful as some other products.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Functional but Expensive Software

Reviewed 5 months ago
Pros

I like the ability to create forms and reports to meet customized business needs. I also like the robust knowledge center.

Cons

Features seem to be rolled out without enough testing to ensure they work. The ability to create forms and reports, while initially a plus, ends up seeming like more of a negative because so many features don't quite work correctly in conjunction with each other. Additionally, when using customer support, it is quite common to receive differing, and contrary, answers to the same question.

Vendor response

Amy, we appreciate your honesty and are sorry that this is your experience using Apricot. We'd very much like to learn more details about how forms and reports are working together or with other features. Our Director of Client Success would like to talk to you to learn more about your concerns so they can be addressed. Please respond to this message if you'd like to talk to her. Thank you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Apricot User Review

Reviewed 4 years ago
Pros

This software is highly functional and affordable for the value it has to offer. You can select different software package depending on your non-profit needs. Very user friendly

Cons

When first getting this software there is a lot of setting up and creating forms which does request a lot of alternation and time commitment.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Social Solutions' is Skyrocketing Apricot Pricing

Reviewed 6 years ago

In using Apricot (under its previous owner CTK) for years, we couldn't have said enough wonderful things about it. It was affordable, flexible, and robust in its capability. Furthermore, customer service was top notch and had quick response rates. Unfortunately since Social Solutions has bought out CTK, it has fallen apart in several ways. First, the system has never been this unstable. We've had about...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Poor communication and overpriced for small non-profit case management.

Reviewed 3 years ago

We are a small non-profit that has been using Apricot Essentials for our case management needs for the past year. Initially we were satisfied with the customizable features and ability to track and organize case notes. However, as our organization grew we realized that we had software needs that Apricot didn't fill. Not only did our the renewal specialist somehow miss our appointment to try to cancel...

Pros

Customized features, Adequate case management

Cons

Poor customer service experience/ Lack of communication

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Very useful and responsive system and support

Reviewed 8 years ago

We have been using Apricot for perhaps 3 months now in some form. We switched from the old CTK ODM system, and the switch has been managed extremely well. The data forms and reports were done correctly, and the technical support is responsive and of very high quality. The new Apricot system is super easy to use, very flexible to individualize, and also easy to control in terms of access. We area large...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Social solutions all in one platform

Reviewed a year ago
Pros

I liked customizable client assessments and profile storage, and it was fairly easy to use.

Cons

The price! Unfortunately covid hit and we could not afford to implement this after our free trial

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Apricot Essentials

Reviewed 5 years ago

It has been a pleasure working with Apricot. If you are a small organization moving from Access or Excel, this is an affordable good first step. No in house techie required! Basic database knowledge is very useful for implementation but not required.

Pros

Ease of Form Customization Reporting Look and Feel Customer Service is amazing Chat Help informative and available Value for Cost

Cons

No Mass Emailing Capability Data Upload Capability Charge is for the Duration of Contract. You cannot turn on and off Training is all online / self taught unless you pay

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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easy to use and very friendly

Reviewed 7 years ago
Pros

Easy to use and very friendly, great application and integrates well with other applications.

Cons

Very expensive and doesn't upgrade constantly. It can also be slow at times.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Review of Apricot

Reviewed 7 years ago
Pros

Quality products that are easy to use. Reliable also.

Cons

Expensive to purchase their products considering their costs.