Pricing model: Subscription
Free Trial: Available (No Credit Card required)
Contact Social Solutions for pricing information.
9 reviewers had the following to say about Apricot's pricing:
It has been a pleasure working with Apricot. If you are a small organization moving from Access or Excel, this is an affordable good first step. No in house techie required! Basic database knowledge is very useful for implementation but not required.
Pros
Ease of Form Customization
Reporting
Look and Feel
Customer Service is amazing
Chat Help informative and available
Value for Cost
Cons
No Mass Emailing Capability
Data Upload Capability Charge is for the Duration of Contract. You cannot turn on and off
Training is all online / self taught unless you pay
Rating breakdown
Likelihood to recommend: 9/10
Pros
This software is highly functional and affordable for the value it has to offer. You can select different software package depending on your non-profit needs. Very user friendly
Cons
When first getting this software there is a lot of setting up and creating forms which does request a lot of alternation and time commitment.
Rating breakdown
Likelihood to recommend: 10/10
In using Apricot (under its previous owner CTK) for years, we couldn't have said enough wonderful things about it. It was affordable, flexible, and robust in its capability. Furthermore, customer service was top notch and had quick response rates. Unfortunately since Social Solutions has bought out CTK, it has fallen apart in several ways. First, the system has never been this unstable. We've had about a dozen service interruptions in the past 2 months (records not being searchable, secure web forms crashed, system lag and/or downtime, etc.). Although frustrating, this was digestible and perhaps the transition would work itself out. We recently learned that this isn't the only problem. As it turns out, Social Solutions has now quadrupled its pricing model and so a system that used to cost about $6000 under CTK is now well over $20,000 under Social Solutions. The system hasn't really changed and so there hasn't been a tripling in the quality of service, which in fact quality of service has gone down since the transition. On top of all of this, existing subscribers prior to the transition will be hit with a 10% increase in their contracts year over year until it reaches their current pricing model. Needless to say, Social Solutions took a wonderful product and drove it into the ground!
Rating breakdown
Likelihood to recommend: 1/10
Pros
Quality products that are easy to use. Reliable also.
Cons
Expensive to purchase their products considering their costs.
Rating breakdown
Likelihood to recommend: 8/10
Pros
Easy to use and very friendly, great application and integrates well with other applications.
Cons
Very expensive and doesn't upgrade constantly. It can also be slow at times.
Rating breakdown
Likelihood to recommend: 8/10
This helped us take our organization to the next level since we can now track and report data on our program.
Pros
My favorite thing about this product is the ability to customize and build your own system. We had to move from a dead Access database but needed something affordable that we could customize. We purchased this product to manage our program outcomes but since it is so easy to customize we have expanded the use of the product to other areas. Customer service is incredible, the best I have experienced with a software company. They respond promptly and help to explain and resolve your problem. The customer service cost is included in the cost of the software so you don't have to decide how bad your problem is...you can reach out for help to minimize any disruption to your business. Finally, they are constantly upgrading their system which is free for the user. They ask for improvement ideas and often times implement them after which everyone receives the upgrade. I highly recommend their product!
Cons
I really cannot think of anything I do not like about the software. Maybe that it works the best in Google Chrome and I prefer to use Firefox. The use of the software is accessible from any browser but the programmers prefer Chrome so that is where you get the best user experience.
Thank you for the great feedback! We are thrilled that you are happy and are committed to continuing to exceed your expectations. It's why we love what we do!
Rating breakdown
Likelihood to recommend: 10/10
Worked on another product for a long long time (which is also very good and powerful). Moved over to Apricot recently, and have been very pleased. It's not quite as powerful as the other product, but it's more user-friendly, and also a lot less expensive.
Pros
Simple-to-understand form structure. They use a "Folder" concept to help you understand how the data is organized. Easy to link data from one folder to another. The form builder has a lot of simple but powerful features (like automated "Other" fields). The report engine is simple enough for most modestly tech savvy folk. And probably my favorite is the security controls...you can build security sets that inherit from other security sets. Saves a lot of time.
Cons
There's a lot of whitespace that seems unnecessary. Means you might have to scroll a while. Reporting/exporting data is good, but not quite as powerful as some other products.
Rating breakdown
Likelihood to recommend: 9/10
We are a small non-profit that has been using Apricot Essentials for our case management needs for the past year. Initially we were satisfied with the customizable features and ability to track and organize case notes. However, as our organization grew we realized that we had software needs that Apricot didn't fill. Not only did our the renewal specialist somehow miss our appointment to try to cancel our automated renewal due to "technical difficulties" in their system, we were unsuccessful in attempting to get in touch with her before our contract automatically renewed (WITH an automated price increase) for another year. At this point we continued to attempt to back out of our contract to no avail. We were finally able to reach someone who was very helpful but ultimately unable to assist us with backing out of our contract with a software program that does not meet our needs.
Pros
Customized features, Adequate case management
Cons
Poor customer service experience/ Lack of communication
Rating breakdown
Likelihood to recommend: 1/10
We have been using Apricot for perhaps 3 months now in some form. We switched from the old CTK ODM system, and the switch has been managed extremely well. The data forms and reports were done correctly, and the technical support is responsive and of very high quality. The new Apricot system is super easy to use, very flexible to individualize, and also easy to control in terms of access. We area large state and national system, and have data that includes clinical, educational, training, fiscal, and evaluation information. We have found it very easy to not only create very simple and easy forms, but very powerful and flexible reporting options. We have even used the system to promote funding through grants and contracts, being able to give funders assurances that real-time monitoring of program data is possible. We have staff using the system with little or no formal education/training in data to highly sophisticated Ph.D. folks who use data systems all of the time. This one is our favorite, and the most powerful opportunity for us is our future use of online connectivity to powerful statistical packages. Kudos to Apricot for designing a system that is flexible, powerful, and affordable.
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