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Donorbox
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online fundraising platform & website donate button
Table of Contents
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Donorbox - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Donorbox overview
Based on 623 verified user reviews
What is Donorbox?
Donorbox is a nonprofit solution offering key features such as payment processing and donor management, among others.
Who uses Donorbox?
By industry, Donorbox reviewers are most commonly professionals in non-profit organization management (44%). The most frequent use case for Donorbox cited by reviewers is nonprofit (51% of reviewers).
What do users say about Donorbox pricing?
Most reviewers indicate that Donorbox provides strong value for money, citing affordability, generous free tiers, and fair fees. However, some users report that integration costs and compounded payment processor fees can make the platform expensive over time.
What are the most popular integrations for Donorbox?
The Donorbox integrations most frequently cited by reviewers are: Stripe (a payment processing product rated 4.6 out of 5 for its integration with Donorbox) and PayPal (a payment processing product, 4.6).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customization
Campaigns
Responsiveness
Affordability
Integration
Donorbox’s user interface
Donorbox pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.6
Ease of use
4.8
Customer support
4.7
Reviews sentiment
What do users say about Donorbox?
Users say Donorbox is easy to set up and use, making donation and campaign management straightforward for nonprofits of all sizes. They appreciate its customizable forms, recurring donation options, and seamless integration with popular payment processors like Stripe and PayPal, which help streamline fundraising efforts and donor tracking. They find customer support responsive and helpful, and value the platform’s affordability and accessibility for small organizations.
Some mention that advanced customization and certain features require upgrades or technical knowledge, and wish for more robust reporting and branding options. They report occasional delays with payouts and limited payment gateways, but overall experience few technical issues.
Select to learn more
Who uses Donorbox?
Based on 623 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Donorbox's key features
GetApp's analysis of 44 verified user reviews collected between July 2021 and February 2024 identifies Donorbox's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Donorbox's payment processing capabilities. They report that it supports multiple payment methods, including PayPal, Stripe, Apple Pay, and Google Pay, making it versatile and user-friendly. Users find the process quick and easy, which is especially helpful for managing finances efficiently. They say it integrates seamlessly and is customizable to fit their needs. However, some reviewers feel the fees are high for smaller nonprofits. Overall, they find it reliable and simple for end users. Of the 19 Donorbox users who gave detailed accounts of their use of Payment Processing, 84% rated this feature as important or highly important.
Austin J.
Development Director
Davide B.
Manager
Reviewers highlight Donorbox's donor management capabilities. They report that it helps track donations, donor information, and giving habits efficiently. Users appreciate the integration with other systems and the ability to manage donor communication and engagement. They find it easy to use, with clear and organized donor history. Some users mention the lack of automatic year-end reports as a drawback. Overall, they find it extremely helpful for managing donor relationships and fundraising efforts. Of the 17 Donorbox users who gave detailed accounts of their use of Donor Management, 76% rated this feature as important or highly important.
See related user reviews
Andrew M.
Program Manager
Vicki P.
Executive Assistant
All Donorbox features
Features rating:
Donorbox awards
Donorbox alternatives
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Starting from
150
Per month
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Starting from
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Donately
Starting from
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Donorbox pricing
Pricing plans
Pricing details:
User opinions about Donorbox price and value
Value for money rating:
Of 34 reviews that provide robust commentary on Donorbox's price and value, 79% mention it in a positive light.
Most reviewers indicate that Donorbox offers good value for money, highlighting its affordability and the variety of features included at low or no cost. They appreciate the generous free tier, which allows for a thorough test run before committing to a paid plan. Users find the fees minimal and fair, especially since many donors cover these costs themselves. They also value the scalability of pricing as their organization grows. However, some users report that additional monthly fees for integrations can quickly add up, making the overall cost higher. They also mention that the rising costs over time and compounded fees with payment processors like Stripe can be problematic.
, and
To see what individual users think of Donorbox's cost and value, check out the review excerpts below.
Michael H.
Co-Founder | Creative Director
Donorbox integrations (24)
Integrations rated by users
We looked at 623 user reviews to identify which products are mentioned as Donorbox integrations and how users feel about them.
Integration rating: 4.6 (50)
“Honestly, I didn't consider whether I needed to use PayPal just did what I was familiar with from a prior experience. I am not a fan of PayPal and don't use it personally. Their customer support leaves much to be desired. However, I was fortunate to finally connect with Shirley in their Omaha office and she was great! ”
“Donorbox lets our donors choose PayPal at checkout, which has been helpful since many supporters prefer that method. It’s fully integrated, so the donations still flow into our Donorbox dashboard for tracking.”
“Some of our donors like to use PayPal, which is fine. The only downside is that I forget that there is money in our PayPal account, so I sometimes forget to transfer it.”
“I want to find an alternative to PayPal, but it was easy to set up. However, the transaction fees are killing us when raising money.”
“Allows repeat donations the easiest. People are more willing to connect their paypal than there bank account details.”
“More options for donors, means more donations. Donors are very comfortable with paying on this platform. ”
“A seamless, fast, effective way to work with transactions that don’t require any bank information. ”
“The PayPal integration is super important to provide donors another option to send their donations.”
“Many of our contributions are done through PayPal so it was effortless to integrate. ”
Traci B.
Treasurer
Integration rating: 4.8 (56)
“The integration with Stripe is important because it ensures secure, reliable, and scalable payment processing—especially critical for organizations like Janiyah Global Harmonics and Aurelia Wellspring Frequencies that operate across multiple states”
“This is important as Stripe is the backbone to handle the credit card and ACH transactions from your Donors.”
“Donorbox needs either Stripe or Paypal to process payments. It can also use both, which is neat.”
“Stripe is the main credit/debit card processor we use, and it works beautifully.”
Jennifer E.
founder
Integration rating: 4.8 (18)
“My Wordpress site has the beautiful little giving boxes because the integration between the two of these companies. I think that being able to work so seamlessly between the two sites makes life easier. ”
“I prefer to embed our donation form into our website, so having the Wordpress embed code provided makes it all very easy.”
“I use Wordpress to make websites often and it's easy to embed Donorbox in it.”
Cynthia G.
CEO
Integration rating: 4.9 (8)
“We use Mailchimp integration to stay connected with our donors. This is important so you can keep past or current donor's in the loop on what's happening with your non-profit organization.”
“My mailchimp addresses book is automatically updated with new donors that use DonorBox. This is wonderful!”
“The mailchimp integration works seamlessly - that's the most important thing for us.”
William M.
President and Founder
Integration rating: 4.6 (8)
“Squarespace is my most-used website builder and it's easy to embed Donorbox in it.”
Casey H.
IT Consultant
Integration rating: 4.7 (3)
“It allows us to manage members in a Salesforce campaign and reflect that they donated as a part of that campaign”
Anonymous R.
Consultant
Integration rating: 4.8 (13)
Integration rating: 4.7 (3)
Integration rating: 3.7 (3)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
Donorbox customer support
What do users say about Donorbox customer support?
Customer support rating:
We analyzed 75 verified user reviews to identify positive and negative aspects of Donorbox customer support.
Widespread user sentiment highlights Donorbox's customer support as fast, responsive, and consistently helpful.
A significant portion of users appreciate that support replies are detailed, knowledgeable, and solution-oriented.
Frequently reported by users, the support team is friendly, approachable, and ensures issues are fully resolved.
Common user feedback notes that support is accessible via email and chat, with prompt responses even outside business hours.
Support options
Training options
To see what individual users say about Donorbox's customer support, check out the review snippets below.
“By far, the best thing about them is their customer service. If you or your donor(s) has an issue, you submit a ticket through email and they get back to you generally within one hour.”
Lauren W.
Global Giving Database Manger
“The customer service I received with an issue I was experiencing was phenomenal. After I sent a request for service, I received a response within minutes from an employee. When I replied to that response, even more quickly was a response from another employee, [SENSITIVE CONTENT], informing me that the employee who I first heard from was no longer available, and she would take over. ”
Rod S.
Executive Director and Treasurer
“Donor box has exceeded my expectations and whenever I needed any support, the response is always prompt and my questions are always resolved. ”
Joyce P.
Office Manager and Tech Support
Donorbox FAQs
Donorbox has the following pricing plans:
Starting from: $0.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. What is Donorbox used for?
Donorbox is an embeddable, localized donation form / plugin for websites, designed to encourage recurring donations with fast, multi-step checkout. Organizations can seamlessly embed a custom form to their website or use a popup widget. The form builder allows users to collect custom questions from donors, ask donors where to designate their donation, and dedicate their donation in honor of someone. With Donorbox, organizations can accept monthly recurring donations. Pre-filled custom amounts with descriptions let donors feel great by knowing what they're contributing to. Donors also have full control over their monthly recurring donations. Forms are localized in Spanish, French, German, Italian, Portuguese, Danish, and Swedish, and are optimized for desktop, mobile phones, and tablets. Donorbox makes it possible to accept payments via credit cards, ACH bank transfers as well as PayPal and Stripe, and offers customizable receipt texts. The platform is compatible with all CMS systems including WordPress, Weebly, and Squarespace, and integrates with Salesforce, MailChimp, and more.
Q. What are the benefits of using Donorbox?
Q. Who are the typical users of Donorbox?
Donorbox has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Donorbox support?
Donorbox supports the following languages:
Chinese (Traditional), Danish, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Portuguese, Portuguese, Spanish, Swedish
Q. Does Donorbox offer an API?
Yes, Donorbox has an API available for use.
Q. What other apps does Donorbox integrate with?
Donorbox integrates with the following applications:
Wix, PayPal, Google Analytics 360, ActiveCampaign, Zapier, Salesforce.org Nonprofit Cloud, FreshBooks, WordPress, Stripe, Bloomerang, Salesforce Sales Cloud, Squarespace, Little Green Light, Weebly, Meta for Business, Rock RMS, Mailchimp, HubSpot CRM, Shopify
Q. What level of support does Donorbox offer?
Donorbox offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep)
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