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Donorbox
5
520
4
86
3
18
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online fundraising platform & website donate button
Table of Contents
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Donorbox - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Donorbox overview
Based on 625 verified user reviews
What is Donorbox?
Donorbox is a nonprofit tool with key features that include donation tracking, electronic payments, campaign management, donor management, and fundraising management, and more.
Who uses Donorbox?
By industry, Donorbox reviewers are most commonly professionals in non-profit organization management (44%). The most frequent use case for Donorbox cited by reviewers is nonprofit (63% of reviewers).
What do users say about Donorbox pricing?
Reviewers appreciate Donorbox’s generous free tier and transparent fees, and they find the platform cost-effective for small nonprofits. Some reviewers feel ongoing costs and fee increases can be frustrating, and they wish for more flexible pricing.
What are the most popular integrations for Donorbox?
The Donorbox integrations most frequently cited by reviewers are: Stripe (a payment processing product rated 4.6 out of 5 for its integration with Donorbox) and PayPal (a payment processing product, 4.6).
Starting price
per month
Pros & Cons
Donation Management
Fundraising
Security and Access Control
High and confusing fees
Donorbox’s user interface
Donorbox review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.6
Ease of use
4.8
Customer support
4.7
Reviews sentiment
What do users say about Donorbox?
Users say Donorbox offers an intuitive, user-friendly platform that streamlines donation management, supports recurring gifts, and integrates easily with websites and payment processors. They appreciate its customization options, helpful customer support, and time-saving automation, especially for small nonprofits and organizations with limited resources. They find the platform effective for fundraising, donor tracking, and managing campaigns internationally.
Some report that fees can add up, and advanced features or integrations may require higher-tier plans. They mention a learning curve for setup and occasional challenges with payment processing or embedding forms, but feel Donorbox’s core tools are reliable and accessible.
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Who uses Donorbox?
Based on 625 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Donorbox's key features
GetApp's analysis of 44 verified user reviews collected between July 2021 and February 2024 identifies Donorbox's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Donorbox's versatile payment processing capabilities. They highlight the compatibility with multiple payment methods, including PayPal, Stripe, Apple Pay, and Google Pay, which they find convenient for both recurring and one-time donations. Users report the process is quick and easy, with donations processed in just a few clicks. They also value the seamless integration and real-time processing. However, some reviewers feel the fees are high for smaller nonprofits, and a few mention occasional slow processing times. Of the 19 Donorbox users who gave detailed accounts of their use of Payment Processing, 84% rated this feature as important or highly important.
Professor S.
Executive Director
Robert C.
City Government Campaign
Augustine B.
CEO
Julie M.
President
Reviewers indicate Donorbox's donor management capabilities are highly valuable. They appreciate the ability to track donations, donor information, and giving habits in one centralized location. Users find it easy to manage donor data, respond to inquiries, and follow up with donors. They highlight the system's integration with other platforms and the clarity of the information provided. Some reviewers mention the lack of automatic year-end reports and occasional confusion with donor notices, but overall, they find it simple and helpful for fundraising efforts. Of the 17 Donorbox users who gave detailed accounts of their use of Donor Management, 76% rated this feature as important or highly important.
All Donorbox features
Features rating:
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Donorbox pricing
Pricing plans
Pricing details:
User opinions about Donorbox price and value
Value for money rating:
To see what individual users think of Donorbox's price and value, check out the review snippets below.
Benett S.
Owner
Skylar M.
Member
Donorbox integrations (19)
Integrations rated by users
We looked at 625 user reviews to identify which products are mentioned as Donorbox integrations and how users feel about them.
Integration rating: 4.7 (76)
Integration rating: 4.6 (56)
“I don't use PayPal integration anymore, but did for many years. Switched to Stripe because I needed a Pro account instead of my free account with PayPal to do all the things I wanted, and it didn't offer ACH”
Sarah R.
Private Music Teacher
Integration rating: 4.8 (19)
“Integrate and half the work”
Jamie P.
Designer
Integration rating: 4.8 (13)
“Wix was our ecommerce platform when we first used PayPal, so the integration was critical. PayPal gave customers another trusted checkout option, which was useful, but the merchant-side setup was frustrating. Even though our store was already establi”
Jonathan S.
Founder
Integration rating: 4.9 (13)
Integration rating: 4.6 (9)
“Designed the landing page in Squarespace, then used the Ticket Tailor plugin for ticketing.”
Nicole U.
President
Donorbox customer support
What do users say about Donorbox customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Donorbox customer support.
Widely noted by reviewers, Donorbox customer support responds quickly, often within hours or even minutes to email inquiries.
A significant portion of users praise the knowledgeable and friendly support staff for resolving issues efficiently.
Common user feedback highlights that support is accessible, empathetic, and provides detailed guidance for setup and troubleshooting.
Multiple users appreciate the consistent follow-up and personalized assistance, which builds confidence in using Donorbox.
Support options
Training options
To see what individual users say about Donorbox's customer support, check out the review snippets below.
“We've had great success with customer service answering our questions and solving any issues.”
Jeffrey H.
President
“Was relatively straightforward to set up and when I got stuck the support people were speedy in response and very helpful...they didn't give up on me and made sure I had solved my issue before they closed the ticket.”
Simone M.
CVO
Donorbox FAQs
Donorbox has the following typical customers:
Small Business, Freelancers, Large Enterprises, Mid-size Business
These products have better value for money
Q. What is Donorbox used for?
Donorbox is an embeddable, localized donation form / plugin for websites, designed to encourage recurring donations with fast, multi-step checkout. Organizations can seamlessly embed a custom form to their website or use a popup widget. The form builder allows users to collect custom questions from donors, ask donors where to designate their donation, and dedicate their donation in honor of someone. With Donorbox, organizations can accept monthly recurring donations. Pre-filled custom amounts with descriptions let donors feel great by knowing what they're contributing to. Donors also have full control over their monthly recurring donations. Forms are localized in Spanish, French, German, Italian, Portuguese, Danish, and Swedish, and are optimized for desktop, mobile phones, and tablets. Donorbox makes it possible to accept payments via credit cards, ACH bank transfers as well as PayPal and Stripe, and offers customizable receipt texts. The platform is compatible with all CMS systems including WordPress, Weebly, and Squarespace, and integrates with Salesforce, MailChimp, and more.
Q. What level of support does Donorbox offer?
Donorbox offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep)
