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Contact database and donor management tools for fundraisers

(7)

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DonorSnap Pricing, Features, Reviews and Alternatives

DonorSnap product overview

Price starts from

50

Per month

Flat Rate

What is DonorSnap?

DonorSnap is an online software solution designed to deliver full feature donor management tools that are both simple and affordable for non-profit organizations. Monthly pricing, after a fixed setup fee, is staggered by contact quantity and every subscribed database enjoys every feature including unlimited users and training support. Powerful contact management capabilities allow fundraisers to capture, organize and store donor contacts effectively. Build detailed donor records and customize databases with user-defined fields, merge contact duplicates while accommodating multiple addresses or multi-name households. Track contact relationships and affiliations, manage memberships and accept event registrations.

Key benefits of using DonorSnap

  • DonorSnap centralizes donation management capabilities with a full feature cloud-based system priced by size of contact database.


  • Contact management includes record keeping, Excel data importing plus database querying and customization with user defined fields.


  • Manage, track and accept donations securely while monitoring fundraising goals before sending acknowledgment letters or emails to contacts.


  • Create and modify event registration, donation, membership or newsletter sign up forms using DonorSnap’s integrated web authoring tools.


  • Integration with Keep&Share calendars, Quickbooks, and Constant Contact, plus data importing from Excel and a range of standard, rich reporting options.


  • Customizable dashboard view enabling data and feature apps to be configured and color-coded based on user account preferences.


  • Access DonorSnap from any internet-enabled device, plus a companion app for iOS devices adds contact viewing and note taking features.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Phone Support
    Email/Help Desk
    Chat
    FAQs/Forum

    Training options

    Webinars
    Live Online
    Videos
    Documentation

    DonorSnap pricing information

    Value for money

    4.8

    /5

    356

    Starting from

    50

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    DonorSnap features

    Functionality

    4.3

    /5

    356

    Total features

    76

    4 categories

    Most valued features by users

    Reporting & Statistics
    Event Management
    Data Import/Export
    Donor Management
    Activity Dashboard
    Membership Management
    Contact Management
    Mobile Access

    Functionality contenders

    DonorSnap users reviews

    Overall Rating

    4.6

    /5

    356

    Positive reviews

    93

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.88/10
    Rating distribution

    5

    4

    3

    2

    1

    229

    103

    18

    4

    2

    Pros
    We have been very happy with DonorSnap. It is a great value for the price paid, the support team is amazing (and we've rarely needed help!), and the report writing function is easy to use.
    The customer support is excellent. Their response time and thoughtful answers were always very helpful.
    Customer service is fantastic and if we cannot find answers in the videos they provide, we can reach out via email or telephone, and their responses are quick and helpful.
    Cons
    Our biggest problem is not with DonorSnap. Until recently, we have been an all volunteer (no employees) non-profit and finding a volunteer to maintain DS has been difficult.
    I hate that the lists of fields are not in any logical order. Fields are very difficult to find and searching for the field I want wastes time.
    It is slow and several of the buttons make no sense. It is hard to create a new contact when you are in a screen searching for a contact that does not come up.

    Overall rating contenders

    BS
    AvatarImg

    Bettina S.

    Executive Director

    Nonprofit Organization Management, 51-200 employees

    Review source

    Overall Rating

    Good functionality at an affordable price

    Reviewed 2 years ago

    Transcript

    Bettina S.: Hi, my name is Bettina. I'm an executive director. I give DonorSnap a five out of five star...

    TP
    AvatarImg

    Tara P.

    Executive Director

    Nonprofit Organization Management, self-employed

    Review source

    Overall Rating

    Great database for small nonprofit!

    Reviewed 2 years ago

    Transcript

    Tara: I'm Tara. I'm an executive director for a nonprofit, and I give DonorSnap a five star rating. For...

    KJ
    AvatarImg

    Karen J.

    Libraries, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Happy Client

    Reviewed 3 years ago

    I would describe my overall experience with DonorSnap as very positive. We are able to do many gift processing functions (recording donations, sending thank you letters) quickly and easily. I am building more complete donor profiles with the tools. We are now able to run reports and set up mailing and prospect lists consistently. The e-commerce feature and the responsive forms allow us to set up online ticket purchasing, registrations, and donations. This has been a critical tool for us.

    Pros

    We are a small nonprofit in a rural community in Oregon. DonorSnap is our first donor database system after years of Excel spreadsheets. I am so happy with how I can use it to record donor history, build contact profiles, run reports, pull lists and keep track of solicitations, conduct mass email campaigns, build responsive forms for online giving, and add notes. I don't feel we have utilized all...

    Cons

    I haven't found anything I don't like about DonorSnap. There are some 'canned' reports that make it easy to use DonorSnap but I like to make custom reports too. I still need help with the report writing feature in the DataMiner Platinum since I am still learning. I'd like to master it better but know the team is there to help me get it right. Also, when we use the responsive forms sometimes DonorSnap doesn't recognize the patron as already having a record in the system and duplicates have occurred. I'm learning how to match and set up the forms to allow for smoother integration when we post the online gift or purchase. There is a tool to merge duplicate records so we have found that helpful. This is not a software problem but more of a user inexperience problem.

    SJ
    AvatarImg

    Sister Joanne L.

    Individual & Family Services, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    DonorSnap -

    Reviewed 3 years ago

    With our previous, very complicated donor management system, we had to hire specialists to do trainings for staff, problem solve, and design queries. DonorSnap and its support services have enabled us to keep our programs functioning without delays.

    Pros

    Unlike our previous donor management software, DonorSnap's features are very user friendly and easy to learn. Staff support is tremendous. Support/directions are available on every task page. And when we contact support directly, we have never waited more than an hour for a response. Price is also a great plus. We saved $6,000 per year by switching to DonorSnap.

    Cons

    At first I was concerned that we could not have a phone call with support as we were learning the program. But I soon learned that support's methods of providing customized video instructions were even better, allowing us to replay instructions as needed and also save the videos for future reference.

    JK
    AvatarImg

    Jill K.

    Civic & Social Organization, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

    Share this review:

    DonorSnap (is not)

    Reviewed 3 years ago

    There are may other functions that would be helpful in running a non-profit, like ticketing, running credit cards (for online, by phone and in-person--all in one place), marketing and promoting events, running auctions, rooms layouts, etc.

    Pros

    It's easy to add new contacts and add donations. It was also pretty easy to run reports, for my board.

    Cons

    Data Miner Platinum. I think one should be able to find the same data from the Contacts screen, so you can see results immediately for what you're asking for, not have to input all the parameters, and just hope that the output is what you're looking for. Things that should be fairly simple, like printing mailing labels, is also overly complicated. It should be as easy as what you might do from Quickbooks, or similar

    Vendor response

    Hi Jill, Thanks for our review! We are sorry to hear you are frustrated with DataMiner platinum. We have designed it to offer users the ability to sift through the data based on their unique needs.The great thing about DataMinter Platinum is once you build a report you are happy with, the system saves it and will continuously update it for you. If you have specific concerns with a query our support...

    SC
    AvatarImg

    Suzi C.

    Civic & Social Organization, 1-10 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Complex Needs Met

    Reviewed 4 years ago

    Spreadsheets are gone! Before utilizing DonorSnap we had many places things were kept. We had numerous methods for tracking the same data and it was difficult to get thank you letters to donors and fundraising addresses updated and tracked. We needed what DonorSnap has to offer. We are still learning of new ways to utilize the tools it has and with its collaborative relationships for a credit card processor (goEmerchant), with Constant Contact, and Intuit, then the ability to create forms to integrate with your website. We are now re-developing our website and working to fully utilize the abilities of DS in our non-profit.

    Pros

    I love that I have the ability to customize the screens and that I can build forms to meet our needs.

    Cons

    The needs of a non-profit with donations and memberships are complex and had been managed poorly before this software was in use. The learning curve is long and complex and it is because the functions are complex as is needed with the type of needs we have.

    PO
    AvatarImg

    Pamela O.

    Nonprofit Organization Management, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Donorsnap is the best

    Reviewed a year ago

    We live on it. Could not run our business with out it.

    Pros

    Easy to useEasy to setup responsive formsEasy to run reportsI love that I can design my dashboard with info I want to see every dayTrack donors the repeat giving year to yearAll our volunteers are tracked, plus we know which ones are donors Many ways to track a donorEasy to pull reports

    Cons

    Combining a screen or reports with donors and volunteers

    DonorSnap FAQs

    Q. What type of pricing plans does DonorSnap offer?

    DonorSnap has the following pricing plans:
    Starting from: $50.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of DonorSnap?

    DonorSnap has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does DonorSnap support?

    DonorSnap supports the following languages:
    English


    Q. Does DonorSnap support mobile devices?

    DonorSnap supports the following devices:
    iPad, iPhone


    Q. Does DonorSnap offer an API?

    No, DonorSnap does not have an API available.


    Q. What other apps does DonorSnap integrate with?

    DonorSnap integrates with the following applications:
    Constant Contact, QuickBooks Desktop, goEmerchant Shopping Cart Software, QuickBooks Enterprise, AuctionSnap, QuickBooks Online, Twilio


    Q. What level of support does DonorSnap offer?

    DonorSnap offers the following support options:
    Knowledge Base, Phone Support, Email/Help Desk, Chat, FAQs/Forum

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