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DonorSnap

Contact database and donor management tools for fundraisers

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DonorSnap Pricing, Features, Reviews and Alternatives

DonorSnap product overview

Price starts from

39

Per month

Flat Rate

What is DonorSnap?

DonorSnap is an online software solution designed to deliver full feature donor management tools that are both simple and affordable for non-profit organizations. Monthly pricing, after a fixed setup fee, is staggered by contact quantity and every subscribed database enjoys every feature including unlimited users and training support. Powerful contact management capabilities crucially allow fundraisers to capture, organize and store donor contacts effectively. Build detailed donor records and customize databases with user-defined fields, merge contact duplicates while accommodating multiple addresses or multi-name households. Track contact relationships and affiliations, manage memberships and accept event registrations.

Key benefits of using DonorSnap

  • DonorSnap centralizes donation management capabilities with a full feature cloud-based system priced by size of contact database.


  • Contact management includes record keeping, Excel data importing plus database querying and customization with user defined fields.


  • Manage, track and accept donations securely while monitoring fundraising goals before sending acknowledgment letters or emails to contacts.


  • Create and modify event registration, donation, membership or newsletter sign up forms using DonorSnap’s integrated web authoring tools.


  • Integration with Keep&Share calendars, Quickbooks, and Constant Contact, plus data importing from Excel and a range of standard, rich reporting options.


  • Customizable dashboard view enabling data and feature apps to be configured and color-coded based on user account preferences.


  • Access DonorSnap from any internet-enabled device, plus a companion app for iOS devices adds contact viewing and note taking features.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Phone Support
    Email/Help Desk
    Chat
    FAQs/Forum

    Training options

    Webinars
    Live Online
    Videos
    Documentation

    DonorSnap pricing information

    Value for money

    4.7

    /5

    297

    Starting from

    39

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    DonorSnap features

    Functionality

    4.2

    /5

    297

    Total features

    50

    4 categories

    Most valued features by users

    Event Management
    Membership Management
    Data Import/Export
    Activity Dashboard
    Volunteer Management
    Donor Management
    Mobile Access
    Contact Management

    Functionality contenders

    DonorSnap users reviews

    Overall Rating

    4.5

    /5

    297

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.78/10
    Rating distribution

    5

    4

    3

    2

    1

    185

    88

    18

    4

    2

    Pros
    We have been very happy with DonorSnap. It is a great value for the price paid, the support team is amazing (and we've rarely needed help!), and the report writing function is easy to use.
    The customer support is excellent. Their response time and thoughtful answers were always very helpful.
    Customer service is fantastic and if we cannot find answers in the videos they provide, we can reach out via email or telephone, and their responses are quick and helpful.
    Cons
    Our biggest problem is not with DonorSnap. Until recently, we have been an all volunteer (no employees) non-profit and finding a volunteer to maintain DS has been difficult.
    I hate that the lists of fields are not in any logical order. Fields are very difficult to find and searching for the field I want wastes time.
    It is slow and several of the buttons make no sense. It is hard to create a new contact when you are in a screen searching for a contact that does not come up.

    Overall rating contenders

    Overall Rating

    Good functionality at an affordable price

    Reviewed 5 months ago

    Transcript

    Bettina S.: Hi, my name is Bettina. I'm an executive director. I give DonorSnap a five out of five star...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great solution for small nonprofits

    Reviewed 4 years ago
    Pros

    DonorSnap is easy to use. My favorite feature is the form builder; the forms integrate nicely with our website and are a great solution for event registration forms that import the data directly into the CRM. I've used both DonorSnap and Saleforce for registration and hands down DonorSnap is far more reliable, simpler, and offers better customization for our needs vs Salesforce. It's also far easier to use both as the administrator and as an end user. I've never had a DonorSnap form fail me. I can't say the same for Salesforce. We use DonorSnap for tracking donors, volunteers, and participants in our programs. DonorSnap keeps their software updated and is very good about offering training and notifications of any server maintenance that may disrupt use (it never does).

    Cons

    The report features are very robust but not always intuitive to set up and run. Fortunately if you get stuck, DonorSnap's support team is fabulous and will help you to figure it out.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Two years in ...

    Reviewed 2 months ago

    We are a small non profit raising funds for St. Vincent's School for disabled children in Haiti and a medical clinic that serves their needs and those of the community in Port au Prince. Before DonorSnap, our records were very unorganized, and our record keeping not 100% accurate. We needed a program that was user friendly, affordable and could get our affairs in order so that we could better research...

    Pros

    The software is very versatile, user friendly and intuitive even for someone with very little experience managing a donor database. We love the different reports that help you analyze appeals, trends, donor activity, etc. Adding new donations or information about a donor is very easy. The training webinars are an invaluable resource. I have referred to them countless times when I need help with queries and management issues. The interface with GoEmerchant is seem less and since we switched from PayPal, our online donations have increased and our acknowledgement process is more efficient and our record keeping far more accurate.

    Cons

    My biggest challenge is writing queries but that is not the fault of the software but my own inexperience. I think the program is able to handle the most complicated queries on a much larger scale than we need

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Great basics, but communucation tools lacking or are too generic

    Reviewed 2 years ago

    Sales, data transfer, and workshops have been good. I feel like the staff does its best to fully answer questions and solve problems. But with the overall limitations of the communications functions, there's only so much they can do.

    Pros

    The client database is straightforward and easy to use. The fields are intuitive and you can adapt or add per your own needs. Screen layout when searching can be tough because of long rows but pulling up individual contacts is easy. I love that you can copy data right from the viewing screen without having to open the editable contact. The help features are user friendly and usually address the most common problems. I like that there are videos as well as written materials on various topics.

    Cons

    The communication tools are sorely lacking. Email, letters, and forms are way too basic and challenging to edit. There does not seem to be a feature allowing you to change line spacing within a form or in the Automated Task Manager. In addition, I had to keep canceling the project and restarting because after one attempt to edit an ATM task, the system won't let you make additional edits. You have...

    Vendor response

    Hi Cass, Thank you for your review. We are always working on ways to improve DonorSnap and appreciate your feedback. We understand that dedicated email tools like MailChimp have polished template builders, and for that reason we provide an integration with Constant Contact for organizations needing those services. The DonorSnap email tools are aimed at providing easy access to mass emailing and...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Use for a small but very busy neighborhood senior services organization

    Reviewed 3 months ago

    We've used the software for about three years now, and we've found that DonorSnap's focus is on functionality, which we appreciate. Though they gave it a makeover fairly recently, it wasn't one of those software makeovers that just makes it look more modern while removing functionality (my personal pet peeve). They add new features pretty regularly and provide clear and easily accessed training for them. The pricing structure is frozen in place, so no worries about it suddenly blowing up your small organization's budget.

    Pros

    Our favorite features are responsive forms and mass email campaigns. DonorSnap seems hard to learn, but you get the hang of it pretty quickly. It's a great balance of having a basic ready-to-go template in place with a lot of ways to customize it for your org's needs. The support team is pretty responsive over email when you need them. We also pay less than half of what we used to pay for a different CRM that didn't give us nearly as many features. The fact that DS is web-based came in handy during the Covid pivot to work-from-home.

    Cons

    There are a number of minor software bugs (that have fairly easy workarounds once you remember that they're there).

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best Option for Small Non-Profits

    Reviewed a month ago

    DonorSnap helps us keep track of our donations, donor information and donation campaigns. We like that DonoSnap is continually adding functionality to the platform and the training videos are great for bringing new employees up to speed.

    Pros

    Simplicity, ease of use and affordability.

    Cons

    We are currently starting to use the email campaign integration but believe the functionality needs more work. We also tried the goEmerchant integration but that did not work for us. Suggestion is to look at Stripe integration.

    DonorSnap FAQs and common questions

    Q. What type of pricing plans does DonorSnap offer?

    DonorSnap has the following pricing plans:
    Starting from: $39.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of DonorSnap?

    DonorSnap has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does DonorSnap support?

    DonorSnap supports the following languages:
    English


    Q. Does DonorSnap support mobile devices?

    DonorSnap supports the following devices:
    iPad, iPhone


    Q. Does DonorSnap offer an API?

    No, DonorSnap does not have an API available.


    Q. What other apps does DonorSnap integrate with?

    DonorSnap integrates with the following applications:
    Constant Contact, QuickBooks Online Advanced, goEmerchant Shopping Cart Software


    Q. What level of support does DonorSnap offer?

    DonorSnap offers the following support options:
    Knowledge Base, Phone Support, Email/Help Desk, Chat, FAQs/Forum

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