Blackbaud CRM Pricing, Features, Reviews & Comparison of Alternatives

Blackbaud CRM

Nonprofit CRM, Fundraising and Constituent Management for Large Nonprofits

4.04/5 (545 reviews)

Blackbaud CRM overview

Blackbaud CRM brings together disparate information — such as annual and capital giving, major giving, online communication, social media, and direct marketing systems — across the various programs and various organization sites

With a single system of records that can be securely and efficiently shared, organizations are able to turn their data into timely, actionable information that maximizes their fundraising and program efforts, synchronizes campaigns across an organization, and ultimately strengthens relationships with constituents and supporters.


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United States, Australia, Canada, Europe, United Kingdom

Supported languages

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Blackbaud CRM reviews

Value for money
Ease of use
Customer support
Tracey Sirles

A Game Changer for Prospect Managers

Used daily for 2+ years
Reviewed 2018-04-25
Review Source: Software Advice

I think the RE NXT interface is incredibly intuitive. It helps new team members get on the ground faster with learning how to search records and find the information that they need. That said, a strong background in the database view is helpful to any member of your team, whether they are on the road or not. I would strongly suggest having teams trained formally on both systems.What I love about RE NXT is that it helps to visualize graphs, such as donor patterns and key financial data, automatically. You no longer have to have endless queries and exports and dashboards to access the data you want the most. This helps facilitate staff meeting discussions, and also keeps all team members informed on the fly. Secondly, the prospect profiles for managers. Gone are the days of exporting travel profiles in plain text. Now a PM can login from the road to see all the details they need in a useful manner -- and what's even better? They can change how the data is displayed so that it is personalized to them. It is clean, well constructed, and yet also flexible enough to be able to dig deeper with a couple of clicks. And if they need to find a new person to visit in their area, the map tools are perfect. Highly recommended for offices with lots of traveling teammates.

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Mary Speta

Powerful Database

Used daily for 2+ years
Reviewed 2017-07-11
Review Source: Software Advice

My recommendation is to get formal training if you are going to use the database and give each new staff member the opportunity to be trained by a Raiser's Edge specialist. The database is absolutely worth the time and money if you also invest in your staff's knowledge of it. If two people are doing the same task in even a slightly different way, you can end up with holes in your data. However, if you do get good training, you'll find this database to be well worth it and will assist your fundraising strategies quite well.The Raiser's Edge is a very powerful database that can provide great insight into your organization's fundraising. It has the capability to track and report on anything you would ever need to look at for fundraising. The template reports are customizable, which is very helpful. My favorite feature is the query and export combo - I can pull out any piece of information I need to analyze and Raiser's Edge does a good job of getting rid of duplicate information for me. The dashboard feature is also good - you can create multiple dashboards to compare fiscal years, appeals, funds, recent gifts list, summaries, etc. You can also share your dashboard with other users so that everyone can be looking at the same thing.

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Stephanie Crawley

Satisfied Raiser's Edge 7 user Ready to Make the Jump to RE NXT

Used daily for less than 6 months
Reviewed 2016-11-04
Review Source: Software Advice

I previously worked with many other database interface software in the for-profit world, where I worked for the first 15+ years of my career. So when I started using Raiser's Edge, it came relatively easily to me as it reminded me of other previously used interfaces. We have a large database of over 350K donors, and Raiser's Edge has no problem handling our volume. The Raiser's Edge 7 is now showing some age in how it's structured and functions, but mostly in look and feel. We have been using Raiser's Edge with our database on premise. With the seismic shift into cloud computing, we are planning to move to a Blackbaud hosted environment, which will, in and of itself, bring us closer to feeling like it's not the 90's anymore. But the good news is that Blackbaud knows that the look and feel, usability, functionality and ability to play well with others need to catch up with the rest of technology, and so they introduced Raiser's Edge NXT a couple of years ago. RE NXT looks modern and fills many checkboxes of what fundraisers need to do their jobs in today's environment. (See Pros to find out more of what I like about RE NXT.)Raiser's Edge 7 gives you the tools (and/or gives you optional add-on tools) to manage your donor relationships and data in just about any way you can think of. It's a great all-purpose fundraising tool for non-profit organizations. Raiser's Edge NXT (RE NXT) is the next generation, and we are most likely moving to that within the next year. The awesome things about RE NXT are 1. User access to your donor data from anywhere on any device, 2. Unintimidating ease of use for non-techie and techie alike, 3. Open API which means lots of more fantastic compatible tools are being built by Blackbaud partners, 4. Unlimited users - which means now our Board members and many other stakeholders will be able to login and get their reports on the dashboard instead of waiting for emailed or, even worse, hard-copy reports to be run and delivered to them by our staff.

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Aaron Fisher

Great Price, good functionality, limited ease of use

Used daily for 2+ years
Reviewed 2017-03-25
Review Source: Software Advice

Overall, it's a good program for the price we pay, but if it was any more we would change to a more user friendly system. The most important thing with eTap is to make sure that you have an employee who is familiar with database administration otherwise it is very easy within eTap for data to be misrepresented. In summary, if you don't have a big budget, it's a good way to get your feet off the ground, but I wouldn't look at it expecting a 5+ year/long term solution. First of all the price for our organization is fantastic, after shopping around for a new database management system, we have found nothing close to what we are currently paying. eTap has decent functionality after you learn how to use it; once you master the basics, it has the flexibility to store just about any data that you need as long as you are willing to get a little creative in how you organize the data. The ability for the data base to be directly integrated into our website and Quickbooks is also a great feature that minimizes potential lost memberships and corrupted data.

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Lindsay Boughey

Raisers Edge - IF you are good to it, it will give you GOLD

Used daily for less than 6 months
Reviewed 2016-11-02
Review Source: Software Advice

Raiser's Edge is great for development departments of medium to large nonprofits, schools, etc, especially those with sophisticated fundraising programs. It may not be the best fit for small nonprofits with limited resources in the budget. The Raiser's Edge is an excellent software for cultivation, solicitation, and stewardship and allows for easy tracking of each constituent's relationship with your organization. Raisers Edge is being used by the development department to track donations and our constituents relationship to us as an organization. Our database is not large but the relationships are long and often complicated. A database like this allows us to see the constituent and all of the interactions we have had with them over the years. The Raisers Edge in combination with some of the add on's like online express have been helpful for seamless tracking of newsletter readership and conversions from our website and online publications.Queries are what we use to create lists of constituents with particular behaviors or similarities that we can use for creating mailings, invitations or actions. An amazing tool with endless possibilities. Raisers Edge is a beast of a program. It can do just about anything you could want for a donor database and Blackbaud offers several supplemental solutions that seamlessly integrate. Donor stewardship, from first contact, to donation, to acknowledgement letter, is a process that is handled particularly well with Raisers Edge

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Blackbaud CRM pricing

To learn more about flexible pricing plans for Blackbaud CRM, please contact or chat with a live representative.

Blackbaud CRM features

API (33 other apps)
Access Control (33 other apps)
Activity Dashboard (41 other apps)
Activity Tracking (25 other apps)
Attendance Management (37 other apps)
Automatic Reminders (27 other apps)
Communication Management (29 other apps)
Contact Database (40 other apps)
Credit Card Processing (36 other apps)
Custom Fields (37 other apps)
Custom Forms (26 other apps)
Customizable Branding (31 other apps)
Customizable Reporting (36 other apps)
Data Import/Export (41 other apps)
Electronic Payments (41 other apps)
Email Integration (32 other apps)
Grants Management (26 other apps)
Mobile Integration (26 other apps)
Reporting & Statistics (37 other apps)
Third Party Integration (30 other apps)

Additional information for Blackbaud CRM

Key features of Blackbaud CRM

  • Constituent Management
  • Robust relationship capabilities
  • Multichannel Marketing Outreach
  • Workflow configuration
  • Analytics & Performance
  • Address unique situations, such as Disaster Relief
  • Three-dimensional view of your individual constituents
  • Multichannel Marketing
  • Develop a profile of your best prospects
  • Online giving, to eMarketing and advocacy,
  • Acquisition management and identification
  • Peer-to-Peer Fundraising with Friends Asking Friends
  • Identify and rank the best prospects in your database
  • Manage Segmentation, Marketing, and Communication Lifecycles
  • Direct Marketing and eMarketing Communications
  • Complete and fully customizable website content management s
  • Website and Online Communities
  • Online giving; email communication; membership,
  • Peer-to-peer and Friends Asking Friends event fundraising
  • Volunteer management; online stewardship; and more
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By combining your online and offline efforts, into a single view, your organization can sustain an end-to-end business process—from acquisition to cultivation to stewardship and retention.

Blackbaud CRM features best-in-class prospect research tools that will enable your organization to build in-depth profiles of gift prospects, including analytics offerings that provide guidance around a prospect’s propensity to give as well as affinity.