Blackbaud CRM Pricing, Features, Reviews & Comparison of Alternatives

Blackbaud CRM

CRM software for nonprofit organizations

3.77/5 (39 reviews)

Blackbaud CRM overview

What is Blackbaud CRM?

Blackbaud CRM gathers fundraising, online applications, actionable prospect research and analytics, and multichannel direct marketing into one platform. This solution brings an integrated view to nonprofit organizations. It works for sponsorship programs, international offices and mission work all over the world and federated organizational model.

Disparate information — such as annual and capital giving, major giving, online communication, social media, and direct marketing systems — is gathered across the various programs and organization sites. Organizations can manage an end-to-end business process — from acquisition to cultivation to stewardship and retention.

Blackbaud CRM features prospect research tools that will enable to build in-depth profiles of gift prospects, including analytics offerings that provide guidance around a prospect’s propensity to give as well as affinity.
www.blackbaud.com

Pricing

Value for money
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Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia

Supported languages

English
Blackbaud CRM screenshot: Blackbaud CRM wealth summaryBlackbaud CRMBlackbaud CRM screenshot: Blackbaud CRM member pageBlackbaud CRM screenshot: Blackbaud CRM prospect view

Blackbaud CRM user reviews

Value for money
Features
Ease of use
Customer support
  3.1
  3.7
  3.4
  3.6
CORINNE AUSTIN

Blackbaud is the gold standard

Used daily for 1-2 years
Reviewed 2019-11-05
Review Source: Capterra

Overall, Blackbaud CRM is the gold standard for non profit fundraising software. It is expensive, but if your organization is large enough to afford it AND if you take the time and resources to train your employees to get the most out of it, you will gain tremendous insight into your donors and constituents.

Pros
We used this software at a previous organization that I worked at. Blackbaud has an incredible amount of reporting functionality. You can manipulate data any way you can imagine. Now that I have worked with other donor databases, I've come to appreciate in an even deeper way how much functionality Blackbaud's programs have.

Cons
It takes a fair amount of experience and training to get the most out of the software, just because it can do SO much! It is fairly user friendly for the basics, but when you are doing advanced query building and importing large amounts of data, you are going to need some technical assistance. But, they are pretty good about providing it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ethan greenberg

Blackbaud is a great quality, scalable solutions

Used weekly for 6-12 months
Reviewed 2020-03-15
Review Source: Capterra

Pros
What I like most about Blackbaud is its built specifically for capturing and tracking data for non for profit agencies and allows you to see all of your data is a very secure envrionment

Cons
I did not like the level of customer level support that was provided when requiring answers to technical questions, and the timliness of response was not always the grestest.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Christopher Miller

Lackluster Customer Service, Limited Flexibility, and Expensive

Used occasionally for 2+ years
Reviewed 2019-04-02
Review Source: Capterra

To start, Blackbaud has terrible customer service. My organization has been with Blackbaud over two decades and when interacting with our Blackbaud financial representative I was not informed of this information. Blackbaud would require my organization lock into 3-year contracts at a time. Furthermore, my organization paid extra for this product called "Address Finder NXT" which is suppose to update the donor list for deceased donors. However, when performing my own experiment this product was not accurate. My organization did not renew a contract so Blackbuad auto-renewed my organization for another 3 years without our permission. As the new development coordinator I ended our 23-year relationship with Blackbaud for a more affordable customer-friendly Donor software company. For small non-profits I would not recommend Blackbaud. I would never recommend Blackbaud CRM to any organization.

Pros
The software is extremely detailed and if the user is trained it takes much less manual implementation than other less expensive competitors. This software is offered on the desktop as well as a cloud-based version. There are many additional products offered with the CRM to offer a whole encompassing experience with little manual effort.

Cons
Complex and not user friendly, difficult to teach new users, and for small non-profits too many options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Anonymous

Very Robust CRM

Used daily for 1-2 years
Reviewed 2019-03-14
Review Source: Capterra

One thing that stood out is that the UI is near intuitive, nice to look at and the data is well supported by a dedicated team at Blackbaud. I was able to pull reports on data quickly and easily for other users. Training is pretty seamless as far as getting users acclimated into the system. Though we didn't like the out-of-the-box functionalities, we understood that we wanted some customization, which was a bit pricey for our company. Once when we did get the essential functionalities edited, we were quite happy with the results. Customer support is great at quickly responding in helping us with issues.

Pros
Easy flow in adding donors, easy flow in taking donations, pretty UI, intuitive use and workflow. Reporting functions are easy to edit and create.

Cons
Licensing and customization can be pricey. If you have your own developer to improve functionality, you may not get access to test environments or else you're paying for their developer for customizations.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Great way to raise funds!

Used daily for 2+ years
Reviewed 2018-12-18
Review Source: Capterra

We are tracking our constituents and raising money by building relationships. We could not do that without this system.

Pros
This software is designed for nonprofits and the the features are incredibly helpful in maintaining and recording information about our constituents.

Cons
Some of Blackbaud's systems look dated and you have to upgrade (more $) for a 2018 look. However, the functionality is efficient and effective. The cost is also a bit high as compared to other cloud-based CRMs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Blackbaud CRM pricing

To learn more about flexible pricing plans for Blackbaud CRM, please contact or chat with a live representative.

Blackbaud CRM features

API (70 other apps)
Access Control (45 other apps)
Activity Dashboard (73 other apps)
Attendance Management (57 other apps)
Automatic Notifications (50 other apps)
Campaign Management (49 other apps)
Communication Management (52 other apps)
Contact Database (62 other apps)
Contact Management (47 other apps)
Credit Card Processing (49 other apps)
Custom Fields (54 other apps)
Customizable Branding (55 other apps)
Customizable Reporting (56 other apps)
Data Import/Export (64 other apps)
Electronic Payments (70 other apps)
Event Management (67 other apps)
Registration Management (51 other apps)
Reporting & Statistics (80 other apps)
Third Party Integration (66 other apps)
Volunteer Management (52 other apps)

Videos and tutorials

Additional information for Blackbaud CRM

Key features of Blackbaud CRM

  • Acquisition management and identification
  • Address unique situations, such as Disaster Relief
  • Analytics & Performance
  • Complete and fully customizable website content management s
  • Constituent Management
  • Develop a profile of your best prospects
  • Direct Marketing and eMarketing Communications
  • Identify and rank the best prospects in your database
  • Manage Segmentation, Marketing, and Communication Lifecycles
  • Multichannel Marketing
  • Multichannel Marketing Outreach
  • Online giving, to eMarketing and advocacy,
  • Online giving; email communication; membership,
  • Peer-to-Peer Fundraising with Friends Asking Friends
  • Peer-to-peer and Friends Asking Friends event fundraising
  • Robust relationship capabilities
  • Three-dimensional view of your individual constituents
  • Volunteer management; online stewardship; and more
  • Website and Online Communities
  • Workflow configuration
View All Features