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CharityTracker vs Bonterra Apricot Comparison (2026)

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CharityTracker

Bonterra Apricot

Overview

Easy-to-use & HIPAA-compliant human services/social services cloud case management software. Designed for nonprofits to record and report interactions with clients, case notes, set goals & measure outcomes, perform assessments, make referrals and more! Helping you positively transform lives.

Bonterra Case Management is a solution for nonprofit organizations of any size that supports a secure case management database, along with a best practice library with forms and reports, a drag-and-drop form designer, volunteer and donor management tools, plus client tracking, and more.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

647

342

Value for money

Ease of use

Features

Customer support

86%

would recommend this app

4.2

226

110

Value for money

Ease of use

Features

Customer support

67%

would recommend this app

Pros

“Ultimately, CharityTracker empowers us to refine our strategies and develop best practices that make our collective support more effective and responsive to community needs.”

Cathy L.

Program Director

“We can add more customized forms and I'm grateful CharityTracker has that flexibility.”

Shayna B.

Residence Director

“CharityTracker was ready to be used immediately and had all the basic functions we needed to move our paper files online .”

Shayna B.

Residence Director

Pros

“Apricot has some very powerful reporting add ons like Results Reporting and ImpactHub, but most users can't access that information.”

Alexsander W.

Data Manager

“I have always found Apricot to be a fantastic means of tracking client outcomes and experiences as well as attendance, demographics, goals, referrals and associated contacts relevant to their care plans.”

Jacquelyn V.

Case Manager I

“I like that we can customize forms to fit our needs and there are numerous templates from form designer that can be put to use.”

Maxwell O.

Program Manager

Cons

“It is currently not possible for the same staff member to be an Agency Administrator in multiple agencies, thus increasing the risk of a referral not going through if a staff member is out of the office.”

Miranda S.

Data Analyst

“Searching for a client's name can be challenging when variations in spelling occur but not all of them are appear as a choice.”

Sherri G.

Executive Director

“It is a very useful tool for those of us charged with working with indigent individuals but it has been so poorly adopted by area charities that it makes the work frustrating.”

Greg H.

Worship and Outreach Pastor

Cons

“For example, I wanted to build a report that showed if a client had been marked as attending a program, but didn't have an enrollment for that program and it was impossible from my end.”

Alexsander W.

Data Manager

“Thus, when adding a document that is back-dated, or editing the submission of older entries....the order of the data becomes disorganized.”

Jacquelyn V.

Case Manager I

“Bonterra has bought up a LOT of nonprofit support systems and software and has JACKED UP the price on everything while at the same time reducing support and customization features until the products are not worth the hassle.”

Shirlee D.

DOO