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Bonterra Apricot
5
110
4
83
3
18
2
7
1
8
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Case management software for nonprofits of any size
Table of Contents
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Bonterra Apricot - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2026
Bonterra Apricot overview
Based on 226 verified user reviews
What is Bonterra Apricot?
Bonterra Apricot is a nonprofit solution with key features that include client management, case management, case notes, reporting and statistics, customizable reports, data import/export, and more.
Who uses Bonterra Apricot?
By industry, Bonterra Apricot reviewers are most commonly professionals in non-profit organization management (58%). The most frequent use case cited is nonprofit (67% of reviewers).
Starting price
Alternatives
with better value for money
Pros & Cons
Data Management
Customizability
Tracking
Contract Issues
Bugs and Issues
Reporting
Bonterra Apricot’s user interface
Bonterra Apricot reviews
Overall rating
4.2
/5
226
Positive reviews
67
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.67/10
5
4
3
2
1
110
83
18
7
8
Jacquelyn V.
Case Manager I
Alexsander W.
Data Manager
Maxwell O.
Program Manager
Alexsander W.
Data Manager
Jacquelyn V.
Case Manager I
Shirlee D.
DOO
Who uses Bonterra Apricot?
Based on 226 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Bonterra Apricot's key features
GetApp's analysis of 61 verified user reviews collected between July 2021 and September 2024 identifies Bonterra Case Management's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Bonterra Case Management's Reporting & Statistics capabilities. They highlight the ability to pull data for various reporting needs, including funders, community, and licensing bodies. Users report that the system facilitates easy extraction and export of data, which is important for grant applications and contract outcomes. They find it customizable, though some mention it can be slow with many columns. Users also note the need for improvements in printing and formatting options. Overall, they value the ease and organization it brings to their reporting tasks. Of the 27 Bonterra Case Management users who gave detailed accounts of their use of Reporting & Statistics, 93% rated this feature as important or highly important.
Users find Bonterra Case Management's Data Import/Export capabilities valuable for maintaining data accuracy and supporting reporting needs. They report that it allows for easy import of client profiles and exporting data for reports. Reviewers indicate it works well with most programs, including Excel, and is intuitive to use. They appreciate the quick uploading and downloading of forms, though some wish for better duplicate entry detection. Overall, they feel it enhances data interoperability and supports organizational compliance. Of the 18 Bonterra Case Management users who gave detailed accounts of their use of Data Import/Export, 83% rated this feature as important or highly important.
All Bonterra Apricot features
Features rating:
Bonterra Apricot alternatives
Bonterra Apricot
Starting from
No pricing info
NewOrg
Starting from
250
Per month
DonorPerfect
Starting from
119
Per month
Jotform
Starting from
39
Per month
Bonterra Apricot pricing
Pricing plans
Pricing details:
Fundamentals
No pricing info
Features included:
- Best Practice Template Library
- Customizable Forms
- Mobile Compatibility
- Create Custom Reports
- Data Import and Export
Professional
No pricing info
Features included:
- Custom, conditional forms & fields
- Workflow Automation
- Client Portal
- Communication Tools
- Sandbox Environment
- Calendar Integrations
Enterprise
No pricing info
Features included:
- Advanced Reporting & Analytics
- Attendance Monitoring
- Appointment Scheduling
- Single Sign On
- Data Integrations
User opinions about Bonterra Apricot price and value
Value for money rating:
To see what individual users think of Bonterra Apricot's price and value, check out the review snippets below.
Jacquelyn V.
Case Manager I
Alexsander W.
Data Manager
Bonterra Apricot integrations (0)
Integrations rated by users
We looked at 226 user reviews to identify which products are mentioned as Bonterra Apricot integrations and how users feel about them.
Integration rating: 5.0 (1)
Other top integrations
Bonterra Apricot customer support
What do users say about Bonterra Apricot customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Bonterra Apricot customer support.
Widely noted by reviewers, Bonterra Apricot's customer support is responsive, helpful, and easy to reach via chat or other channels.
A significant portion of users highlight the professionalism, patience, and expertise of the support team in resolving issues quickly.
A minority of users report inconsistent support quality, slow or unhelpful responses, and difficulties with follow-up on complex issues.
Support options
Training options
To see what individual users say about Bonterra Apricot's customer support, check out the review snippets below.
“The Tier1 and Tier2 support is very good as well, best for those who need more support than can be done in-house.”
Michaela S.
Data and Reporting Analyst
“The Bonterra online chat is very helpful and they usually respond quickly. ”
Terri S.
Director of Operations and Human Resources
“Support and customer "success" team responses are not helpful”
Kristin B.
Impact Manager
“Their version of customer services is to up sale us into something else that we don't need.”
Vanessa P.
Executive Director
Bonterra Apricot FAQs
Bonterra Apricot has the following typical customers:
Freelancers, Large Enterprises, Small Business, Mid-size Business
These products have better value for money
Q. What is Bonterra Apricot used for?
Bonterra Case Management is a case management solution for nonprofit organizations of any size that supports a secure case management database, along with a best practice library with forms and reports, a drag-and-drop form designer, volunteer and donor management tools, plus client tracking, and more. Bonterra Case Management offers a flexible system capable of expansion and customization. With Bonterra Case Management, users can can handle everything from case management to donor management, through to volunteer tracking and outcomes management. Bonterra Case Management ensures users have quick and central access to all of their important case, client, volunteer and donor data. Real-time data access and reporting tools give users actionable insight into program performance. Apricot allows users to track the data which matters most to them with configurable forms and fields. Geolocation and heatmapping tools help users understand the needs of their population demographics. Bonterra Case Management offers a secure platform hosted on Amazon Web Services with backed up and compliant data. Audit trails and user-based permissions also facilitate data security. Other Bonterra Case Management features include client, service and activity tracking, data validation, and more. Learn more at www.bonterratech.com.
Q. Does Bonterra Apricot support mobile devices?
Bonterra Apricot supports the following devices:
iPad, iPhone, Android
Q. What level of support does Bonterra Apricot offer?
Bonterra Apricot offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum
