Denali Fund Reviews - Pros & Cons, Ratings & more

Sage Intacct

Xero

QuickBooks Enterprise

Denali FUND by Cougar Mountain Software is a cloud-based and on-premise accounting software designed specifically to help nonprofit organizations streamline & manage all accounting processes, including accounts payable & receivable, general ledger, bank reconciliation, payroll, and more

Denali Fund

Linux

Web-based

Windows

Accounting Assistant

The integration from this system to outside electronic time keeping systems is very easy and effective and can be done without a lot of time used. The customer service is top notch and very helpful.

Fiscal Officer

Has some good report options. I like the ability to copy accounts and funds.

Church Business Administrator

For the most part, it is straightforward and easy to use. What we really appreciate is the ability to keep funds completely separate and to always know what is in each fund.

Overall, the ease of use and the technical help has saved me time to focus on other aspects of my job.

Bookkeeper

There is no way to correct descriptions of transactions in any module if you make an error.

Accounts Payable

Customer service is excellent. Reps are super friendly and take time to explain how-tos and/or how they are fixing problems.

Clerk/Treasurer

The training was easy and Jeremy is so patient and helpful. I think we will really like Denali as soon as we get it all up and going.

So far everyone I have talked to has been so friendly and helpful.

Director of Finances

So misleading that the rep and I couldn't figure out what was going on during that 2-hour phone call. I finally figured it out and sent a follow-up email to you guys.

IT Admin

Great solution for a small business or a big corporation.

Excellent customer service makes upgrades and report customization easy-peazy. Easy payroll and tax filing/depositing made easy, too.

Would also like to combine accounts for annual budgeting. It is a good value for the money.

President

Easy to use and helpful customer care ,importing functionality.

Controller

The transition to Denali was very unacceptable. The Denali software was more of a beta version that was rolled out.

The accounting program has to be accurate and data usable. I have found problems in your program and was told it that it was not meant to be used as an auditing tool.

Denali Fund Software is relatively easy to use. A good value for the money.

They respond quickly and are very eager to explain their process and help with any problem that you may have.

Business Manager

I use GL, AP, BR and Payroll modules. They integrate well together.

QuickBooks Desktop

Through work and my great desire for this product, it can be the most powerful program for working in the best financial and mathematical conditions, as well as facilitation.

The strongest product in good work, unparalleled..!

Overall I like using Denali Fund. It allows my company to smoothly carry out our accounting processes - everything from accounts payables to generating annual W-2s.

Great Product

Denali Fund Input!

Our experience as been excellent for the start to going live.

Complete Package

Very Pleased  - I could not do my work without it!

Denali Fund General Ledger

The thing that frustrates me the most about your program with the issues it does have is not the program.  It is the customer service as it pertains to how you justify your billing me.  Recently I had an issue with the payroll module and sent information in to be reviewed.  This turned into a 2-hour phone call that cost me.  The instructions in your help and field names is misleading.  So misleading that the rep and I couldn't figure out what was going on during that 2-hour phone call.  I finally figured it out and sent a follow-up email to you guys.  What I got was a wasted two hours and a bill on my training hours.  Not happy at all as well when it cost me to point out errors when your system has errors in it, like the new drill down report in the Audit Trail, and I get billed for it.  Do not only do I get billed for something that wasn't even clear to Kevin.  I get billed for pointing out calculation problems with your program.  Why should I get billed for bringing things up that are incorrect in the way your program works or process errors that your staff can't point out?  I am not happy with the end result of your customer service!   Those who help me are great in the eagerness to help, but those who make the real customer service calls on the billing I am very disappointed in their decisions.   So much so... I would warn any prospective client of yours to beware.  You do not seem to be able to take ownership of your issues.  You pass them on to your customers.

Fund accounting and Cougar Mtn. customer service

Overall my experience with Denali Fund has been exceptional!  Like I stated before, it is probably the most user friendly system that I have experienced.

The Wonders of Denali

Overall the software works well for us.  I rarely have issues but when I do tech support is great and relatively quick  to respond.  

Denali Fund Accounting

Once our actual conversion is complete, hopefully by the end of the calendar year, I believe our reporting to our funders will be much easier. We are hoping to do away with all or at least most of our supplemental Excel workbook processing and letting Denali Fund do its magic

Very early in conversion process...

The staff are very helpful.

Denali Fund Software is relatively easy to use.   A good value for the money.  Customer Service has always been helpful.

Denali Review

Compliment

We have been using Denali for two years.  It has helped us to keep our records organized and up to date. !!

Denali Fund accounting

PROS/CONS

Great solution for a small business or a big corporation

Wading through the frustrations of Cougar Mountain's Denali System

I'd recommend this product for any non-profit, gov't or public agency with up to 50 employees and up to $50m in revenues.

VVTA Cougar Mtn Review

Modules work very well with each other, constant improvements. Staff, trainers, techs are all very helpful and great to work with. Highly recommend!

Very user friendly!

Done

Our organization used the product for nearly twenty years, but has outgrown it.

Good for Small Start Up Non-Profit

It has ups and downs, the remote app keeps crashing due to firewall issues. It has some processes that are overcomplicated. It doesn't interact with other websites, apps or programs.However, we managed to streamline some of the processes, and bank reconciliation is very helpful. 

CM for Bethany Theological Seminary

Having used Cougar since 1996 which changed to Denali Fund.  I have appreciated tranistion style the fund has when it came to change the software image and features was easily grasped by myself.  This software is user friendly and I have enjoyed working with the support system.  [sensitive content hidden] has been amazing help on this.

Denali Fund Reviews (2025)

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59 reviews