The product is easy to use while being sufficiently flexible to allow for tailored donor tracking. The customer service is responsive, friendly and helpful.
They transferred our data with no extra cost and were extremely helpful in doing so. The program is very easy to follow and the on screen helps/videos are fantastic.
I can't think of any negative aspects of Donorsnap. As we have been using it and making recommendations, features have been added that meet those needs.
The fact that you cannot call a number to talk to a person frustrates me; you have to send an email and they will reply to you within four hours during business hours.
M new to DonorSnap and was initially nervous using it. However, anytime I have a question, I am able to click on one of the step-by-step videos to walk me through any process.
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