Network for Good Reviews

I love how easy it is to set up campaigns and donation pages! I also REALLY appreciate all t he training and resources that are available for free!

I did not like that I wasn't using it sooner. I've only used it for a few months and I have enjoyed the little that I have used.

Candy, I love that your con is that you regret not using us sooner! :) Thanks for the review!

I love the ability to send videos to a donor by recording and personalizing the message all within the platform. I had spent a lot of time in the past trying to find a third party to host these features and could not find anything as simple or integrated as this. The custom reports and groups are very easy to create and help to organize our data well. The user experience is great -- it was much easier to learn and then to teach my team than other softwares like SalesForce. I like that the appearance is simple and clean. We really appreciated the assistance with data migration from our old software.

I wish that for the price it included a dedicated support representative instead of the ticketing system they have in place. The response time is usually good but I prefer being able to ask someone for help that I already have a relationship with. I also wish there was a bit more technical help -- like a 30 minute one-on-one live virtual tutorial -- with onboarding items like mapping with Quickbooks or setting up the email domains. We are a small team and none of us are trained in IT support. Reading the help articles only helps so much. The last thing I will mention is that I receive a lot of automated emails from multiple people on their team and it becomes a bit overwhelming especially in the beginning of learning the new technology.

I’ve enjoyed the variety of the e-blast templates. I’ve recently had a very good experience w/ Customer Solutions Specialist, Lenny Wrigley who helped me troubleshoot a very urgent request for one of my donors.

The poor communication between the NFG Team and the customers paying for the services. One example was NFG changing e-mail servers and not warning the good paying customers. We lost a lot of communication with our donors the day before # givingtuesday

Hi Katy, Thanks for sharing your feedback about your great experience with our support team member, Lenny! Regarding poor communication with our customers: Thank you for sharing your frank feedback. Hearing from customers is how we make improvements. Speaking of improvements... We're constantly evolving our customer communication and outreach every week. We are working on some team restructuring...

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The options to create professional looking e-blast templates, monitor response rates to appeals and emails has been a game-changer for our donor and volunteer communications.Quick and easy donor acknowledgements via email using templates that can be individualized to the donor and sent--saving so much time, printing supplies and postage, while giving better donor response.GAllery of other non-profit templates for inspiration.Access to support articles.

It may just be my "newness" to the software, but the Create Filter feature seems a bit cumbersome. I'd like to be able to select an existing filter to use as a template rather than starting anew.

Hey Sharon, Wow, thanks for your review! Huge congratulations on your sponsorship and growth. We're so thrilled to hear all your feedback and to be accomplishing our mission of helping nonprofits grow their good. It's so important for you to be able to lean on Network for Good for fundraising guidance and quick communication tools! And thank you for the feedback regarding repeat filters. It is possible to save templates in our software, and I would encourage you to check out our live daily office hours, help center, or ask your coach for help with this. Thanks so much for being a Network for Good customer! Keep doing awesome things :) Kathleen

NFG is truly an all-in-one software for nonprofit database, donation, and communications. No more trying to integrate with multiple softwares. NFG makes it easy to group supporters/donors and segment communications.

NFG is constantly integrating new ideas and upgrades to its software. I would like to be able to easily group contacts who have started peer campaigns but that is not an option at this time. There isn't a volunteer database, sign-up side to this software.

Hi Jenn, Thanks for the review! We're excited to receive this feedback because it means we're accomplishing our mission of helping nonprofits grow their good. We'll share your comments with our product team and use it to help us continually improve. Thanks so much for being a Network for Good customer! Keep doing awesome things :) Kathleen

In 2008 as we revamped the Ghanaian Mothers' Hope website, we realized that online giving options were a thing of the future and we needed to add an online donation page. Through my work with a Maryland NGO program, I was introduced to Network for good and their incredible workshops for nonprofits. After attending several workshops, I convinced my board that we should subscribe to NFG. The donation...

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The thing I like least about NFG is the payment structure. Waiting until the middle to the month to receive payment for our donations is sometimes difficult. Also, finding the report for the payment is sometimes confusing since it is only used once per month. I would prefer our donations be more automatic. It takes a while to understand how to create good reports.

Hey Deborah, Thanks for your review! Wow, and welcome back! We're so thrilled to hear all your feedback and to be accomplishing our mission of helping nonprofits grow their good. And thank you for the feedback regarding our payment distribution. Your disbursements should be automatic via ACH, and we do have the option for rapid disbursement. I have let our team know about your request, and they will reach out soon. But we also encourage you to join any upcoming live office hours, held daily, to ask our team for more support should any of these types of inquiries arise. Thanks so much for being a Network for Good customer! Keep doing awesome things :) Kathleen

Network for Good's design and bundled features make it extra easy for our Executive Director and staff of our small nonprofit organization to handle donor management tasks and communicate with our donors and other contacts. We had been using another donor management system with a much less user-friendly interface and only two people were able to figure out how to use it. Now, our Executive Director...

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The only feature that I would want to improve is to make the design of the giving pages a little more flexible.

Hi Amy, Thanks for the review! We're excited to receive this feedback because it means we're accomplishing our mission of helping nonprofits grow their good. Being able to work as a team and reach out to your donors in a way that is fun and simple is so important. We'll share your comments with our product team and use it to help us continually improve. Thanks so much for being a Network for Good customer! Keep doing awesome things :) Kathleen

Network for Good is aesthetically pleasing and makes every effort to be clear in where data is held. The live graphics of fundraising goals and the website integration are amazing.

This is not a tool for organizing or for engaging your base.

Once you get the hang of it, it is simple to use.

I wish you could put attachments on the Eblasts

Easy to use, implementation and launch was fairly seamless, allows for multiple users and roles to be defined and it’s fairly user friendly

There is not a ton of flexibility in use - which makes it user friendly but sometimes requires extra thought to get what you need in a report.

I love how accessible this software is. When you don't have a lot of time to dedicate to learning a new program, for the most part, this is extremely intuitive and you can learn as you go, and in nonprofit where things move really quickly and you may wear many hats, I am sure this is something very appreciated by users.

I would have like auto-acknowledge in the system for online gifts. Imports should be easier. If I name a campaign that is remotely like something that already exists in the system, the system should allow me to choose it instead of duplicating and causing a "data mess." "Global changes" if such a mess occurs would be helpful so that everything can be changed at once instead of one by one. Not being able to refund in the system is also a pain. Peer-to-Peer could also be easier in that it is difficult to do so as an organization or business as opposed to a person, every time we use it, we have to find creative ways to edit the name above so that the fundraisers can appear as desired by the teams starting the page.

MDWSA likes most if not all of the features and we're still learning. It keeps getting better. Donor Management, Email Blasts, Online Presence, Analytics are all top-level options for us. We still need to understand using the video components.

So far, we haven't found any cons with the software.

Everything! Set up was a breeze and with NFG I could hit the ground running

Haven't found a con yet, NFG suits our current needs perfectly

The software provides a foundation for donor management and communication with donors. We easily loaded our contacts from Mailchimp(c) and financial information from Quickbooks (c). The system is easy to use. It notifies us when a donation is made. I can check it on the phone. My favorite feature is that donations can be acknowledged with an individual custom video, easily made on your phone or laptop and sent to the donor via text or email. Our donors LOVE this. Reasons we selected the software were it automatically generates a receipt to donors that donate online; it was easy to set up; and the cost was reasonable.

There are some missing features. I would like to be able to send a video thank you do donors. At least I'd like to save a vdeo and send to many people. During our main giving season and gala, when donations are rapidly coming in, I would have to record numerous individual videos every night. I'd like to record a video and then send. Also, I would like to generate an automatic receipt for donations not thru our website, those sent in by check that we enter into the system.

The reporting feature in Network For Good is intuitive and easy to use and integration with Neon was nearly seamless. We were able to cancel our email service with another company since Network For Good enables sending eblasts from the CRM - literally at the click of a mouse! And this system adjusts the profile should a donor unsubscribe. We are saving money and enjoying using this CRM - and I cannot say enough about their attentive customer service!

I'll let you know once I figure this out because I haven't encountered a problem yet!

Hi Jenine, Thanks for the review! We're excited to receive this feedback and helping you grow your good. It's so important for you to be able to lean on Network for Good support! Thanks so much for being a Network for Good customer! Keep doing great things :) Kathleen

Ease of use is the what I like most about this software. Creating reports is easy and makes sense. Dashboard gets me to where I want to go quickly, and gives me a snapshot for quick phone calls from my board members wanting quick answers. Customer service always helps in a fast and friendly way.

Donor name is not included when running a report of company donations.

We picked Network For Good because of the free video and text options for communicating with our donors. It was a simple and easy product to use and learn. And for the price!

One thing that I wish was different about the software, is that I wish there was more flexibility in the design area of the fundraiser pages and the email design. I am a person who loves fonts and graphics and moving things around. And the pages and emails are simple to create but with that you loose some customization ability.

The features I love the most are the filter and grouping options in the donor management, as well as the easy to use fundraising pages that link to my website. OH! And I also really love the communication options. The emails are such a timesaver when sending a thank you and the option to send out newsletters is fantastic and makes me look very professional and modern.

I didn't like that there wasn't an auction function, but now that there is I have no complaints!

Hi Morgana, Thank you for your review! Really glad to hear about how we are helping you accomplish your mission and grow your good. It's what we do! We are also super excited about your experience with new our auction software. Thanks for being a Network for Good customer! Kathleen :)

The simplicity. Anyone who is reading this who is thinking of getting out of eTapestry or something because of how ludicrously non-intuitive it is, this is your software. I love how straight forward and user friendly it is. Everything just makes sense and is so easy to use.

I honestly don't really any glaring con, at least yet. It took me a second to figure out the texting aspect but doing a quick webinar with them explained everything. Every small issue I've had was easily explained by their help desk or webinars or whatever. Very easy to get help, unlike past platforms we've been on

What we like about the platform is being able to communicate to our supporters without the use of multiple platforms. It really changes the game when you can see everything on one platform that lets you target your support base with ease.

I haven't experienced any cons. I would say it was pricey, but after using network for good, I realized how much time and money we saved. We can't afford to hire a full time fundraising manager, so this platform helped us out in a great way.

Easy to implement but not very in depth as we would want for the coat and the clunky user experience

Not great experience and did not meet our initial expectations. Deposits came through only once a month.

Hi, Thanks for the feedback! I'm sorry to hear we haven't met your expectations. I'm passing this along to our product team who are always looking for ways to improve our user experience. There are definitely ways to receive your funds more often than once per month, it's just a matter of preference. :) Can you send me an email or reach out to our support team (via phone, email, or in-app messenger) with any questions and feedback to see how we can help? We really appreciate you taking the time to review us and thanks for being a Network for Good customer! Kathleen

Ease of use and multiple ways to communicate with our data base. Additionally, we really love the donor management aspect.

I wish it did a better job of merging contacts so that you don't have to manually go in and merge them all.

I have used many different fundraising and donor management systems from the most expensive to middle of the row to inexpensive. Network for good gives so much of the tools and functionality that the big guys do for a small yearly fee, and they guarantee their product will help you raise more money than before, which is nice when you are pitching to a board that has never utilized a fundraising/CRM tool before. We raised double what we paid with our first appeal!

Some of the tools are a little more clunky than I'd like them to be, but once I figured it out, I've really enjoyed the process. I also find that creating something in canva pro (free to nonprofits) and using it as an email or a newsletter is seamless, which allows us to have a more holistic social media plan.

Network For Good delivers on ALL the claims they make during the sales process. It has everything I need, and nothing I don't need. It is simple and intuitive to use. It is reliable. Training and support opens doors to features I would not have explored on my own. I trust the data and the reports. Because it is so well-tailored to my small non-profit, it allows me to do so much more with the information than I have ever been able to do before.

One tiny thing -- we are located in a summer resort community where many of our donors live elsewhere in the winter, and there is not an option to track two home addresses. My workaround, however, was easy. I simply put the summer or winter address in the Employment Information section as the company address. Voila! Problem solved!

The greatest feature of NFG software is how everything is integrated seamlessly into one place. No more hunting for information in several different software products. Also, it is so easy to use for donor management, communication and setting up events. I wish we had switched sooner!

I have not found anything I really don't like. I do wish there was a way for donors to give using bank draft. I have a donor right now that would like to do this.