AceRoute is a cloud-based field service management app that offers GPS-enabled routing and scheduling for mobile workforces. Aa a Web application, AceRoute is available anywhere there is access to a browser, which also means it requires no installation or manual updating. AceRoute also works on Android mobile devices.
AceRoute eliminates the old-fashioned way of a field service business (with phone calls and maps) by putting all the tools necessary for scheduling, routing, and tracking a mobile team completely in the cloud. AceRoute users recoup wasted time between service calls by making it easy to reroute staff accordingly, as priorities shift throughout the day. AceRoute offers smart scheduling that automatically looks for intelligent connections between existing orders. The app also leverages data via its Smart Planner feature, which analyzes past jobs to help field service managers make better decisions when scheduling. AceRoute’s routing features are fully GPS-enabled, allowing users to track service calls and reroute staff as necessary. AceRoute helps field service team members navigate rural and off-the-beaten-path locations with custom mapping. The app also keeps deployed teams in constant communication with voice and SMS appointment reminders. The AceRoute mobile app features paperless billing, signature capture, navigation, and time card functionality even in off-the-grid settings.
In the back office, AceRoute’s dashboard not only shows jobs in need of attention in real-time, but also provides information about how efficiently field service team members complete their assignments. As any experienced field service manager is likely to know, left to their own devices, unscrupulous employees will sometimes falsify time sheet data, which can prove costly if left unchecked. By tracking team members with AceRoute’s GPS features, fields service managers can spot such discrepancies and address them as needed. AceRoute’s GPS-aware time card functionality lets field service managers know when and where employees perform work. Job auditing features track performance metrics, including punctuality, customer satisfaction, and billable hours. AceRoute features real-time en route visibility and arrival time notifications, which includes a customer access portal that shows the estimated time of arrival of service team members.
AceRoute offers work order management features including the ability to manage recurring, one-off, and unscheduled orders. AceRoute can also generate a variety of reports on both operations and invoicing. In short, AceRoute offers both streamlining and comprehensive oversight, which are two things that field service managers are likely to value. Adding to its versatility, AceRoute sports a fully customizable API.
Software by AceRoutewww.aceroute.com